本研究主要以台灣地區飯店員工為例，探討工作家庭雙向衝突、心理健康及快樂間的關係，並以五大人格特質中的神經質為調節變項，探討神經質對於工作-家庭雙向衝突及心理健康的調節效果。
本研究以便利抽樣方式進行問卷調查，一共發放520份，回收485份問卷中之有效問卷為379份，有效回收率為72.9％。本研究所使用的統計分析方法包括：敘述性統計分析、因素分析、信度分析、Pearson積差相關分析、階層回歸分析等。
研究結果發現快樂經因素分析後萃取出五個因素:分別為「和諧滿足」、「愉悅自在」、「美好人生」、「關懷認同」與「自信樂觀」。研究結果分述如下:
ㄧ、工作-家庭衝突與心理健康有顯著相關。
二、神經質在家庭-工作衝突與心理健康之間有調節效果存在。
三、工作-家庭衝突對於和諧滿足、美好人生、關懷認同有負向影響；家庭-工作衝突對於美好人生、自信樂觀有負向影響。
四、心理健康對於和諧滿足、愉悅自在、美好人生、關懷認同與自信樂觀有正向影響。
五、心理健康在工作-家庭衝突與和諧滿足、美好人生、關懷認同間有中介效果存在。

The research which primarily adopted employees of hotels in Taiwan as model investigated the relationship of work-family conflict, family-work conflict, mental health and happiness; furthermore, taking neuroticism in Big Five Model as the moderate variable, it investigated the moderate effects neuroticism toward work-family conflict, family-work conflict and mental health.
Survey was carried out by using convenience sampling method. A total of 379 valid questionnaires were collected and analyzed with descriptive statistics analysis, factor analysis, reliability analysis, Pearson product-moment correlation, and multiple hierarchical regression statistics.
According to the result, happiness could be concluded into five factors which were“harmony”,“joy”,“beautiful life”,“consideration”, and“optimism”by using factor analysis. The results were summarized as follows:
1.Work-family conflict had significantly related to mental health.
2.Neuroticism moderated the effects of family-work conflict on mental health.
3.Work-family conflict was found to be negatively associated with harmony, beautiful life, and consideration; family-conflict was negatively related to beautiful life and optimism.
4.Mental health was found to be positively associated with harmony, joy, beautiful life, consideration and optimism.
5.Mental health had intervening effect on work-family conflict and harmony, beautiful life, consideration.

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