簡易檢索 / 詳目顯示

研究生: 涂恩佳
Tumentsetseg Enkhjav
論文名稱: The Human Resource Competencies and HR Effectiveness: The Moderating Effects of Challenge and Hindrance Stressors in The Private Sector in Mongolia
The Human Resource Competencies and HR Effectiveness: The Moderating Effects of Challenge and Hindrance Stressors in The Private Sector in Mongolia
指導教授: 張媁雯
Chang, Wei-Wen
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 117
中文關鍵詞: HRCS model 2012HR competenciesHR effectivenessChallenge stressorsHindrance stressorsMongolia
英文關鍵詞: HRCS model 2012, HR competencies, HR effectiveness, Challenge stressors, Hindrance stressors, Mongolia
DOI URL: http://doi.org/10.6345/THE.NTNU.GIHRD.010.2018.F06
論文種類: 學術論文
相關次數: 點閱:105下載:12
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • NO Chinese Summary

    In this study, all six HR competencies of Human Resource Competency Survey (HRCS) 2012 model – Strategic positioner, Credible Activist, Capability Builder, Change champion, HR innovator and Technology proponent were chosen to test how they can predict the effectiveness of an HR professional in the private sector in Mongolia. Moderating effects of Challenge and Hindrance stressor on the relationship between overall self-evaluated HR competencies and overall employees' perceived HR Effectiveness were also examined. A pair research design was applied, and a total of 360 validated questionnaires from 90 different private companies in Mongolia were received and analyzed. Confirmatory factor analysis and Cronbach's alpha analysis were performed to test the construct validity as well as the reliability of the chosen scales which were previously validated measurements in the existing literature. The pearson correlation, simple linear regression, and hierarchical regression were carried out to test the purposed hypotheses. The result showed that all six competencies of HRCS model 2012 significantly and positively contribute overall HR Effectiveness. However, all sub-dimensions of HR Effectiveness- HR service, HR Role, and HR contribution were not found to have a significant relationship with the six competencies. Also, the moderating effects of Challenge and Hindrance stressors were not verified. Implications for top management as well as HR managers were discussed.

    ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES VI CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 3 Purpose of the Study 5 The Scope of the Study 5 Research Questions 5 Significance of the Study 6 Definition of Terms 7 CHAPTER II LITERATURE REVIEW 9 Mongolian Labor Market 9 The Human Resource Competency 11 The Human Resource Effectiveness 22 Challenge and Hindrance Stressors 23 Hypotheses Building and Relationship between the Variables 29 CHAPTER III METHODOLOGY 34 Research Framework 34 Research Approach 35 Research Procedure 36 Data Collection 38 Data Analysis 45 CHAPTER IV RESULTS AND DISCUSSIONS 46 Demographic Statistics 46 Validity and Reliability 49 Confirmatory Factor Analysis 49 Reliability Analysis 57 Common Method Variance 57 Intraclass Correlation Coefficient Analysis 58 Correlation Analysis 59 Hypothesis Tests 62 Hierarchical Regression Analysis 66 Summary of the Analysis Results 68 Discussions of the Results 70 CHAPTER V CONCLUSION AND IMPLICATIONS 75 Conclusions 75 Implications 76 Limitations 78 Suggestions for Future Research 79 REFERENCES 80 APPENDIX A: ENGLISH QUESTIONNAIRES 87 HR Professional’s Questionnaire 87 Employee’s Questionnaire 93 APPENDIX B: MONGOLIAN QUESTIONNAIRES 99 Хүний Нөөцийн Мэргэжилтний Судалгаа 99 Ажилтны Судалгаа 107 APPENDIX C: HRCS MODEL 2012 113 APPENDIX D: LIST OF COMPANIES 114

    Asian Development Bank. (2016). Asian Development Bank, Member Fact Sheet. Retrieved from https://www.adb.org/sites/default/files/publication/27781/mon-2016.pdf

    Ahmad, A., Kausar, A. R., & Azhar, S. M. (2015). HR professionals 'effectiveness and competencies: A perceptual study in the banking sector of Pakistan. International Journal of Business and Society, 16(2), 201-220.

    Alemayehu, M. (2004). The impact of e-readiness on e-commerce success in developing countries; firm-level evidence. Institute for Development Policy and Management, Development Information Working Paper, 18, 1-13.

    Aguinis, H., Gottfredson, R. K., & Wright, T. A. (2011). Best‐practice recommendations for estimating interaction effects using meta‐analysis. Journal of Organizational Behavior, 32(8), 1033-1043.

    Barney, J. B., & Wright, P. M. (1998). On becoming a strategic partner: The role of human resources in gaining competitive advantage. Human Resource Management (1986-1998), 37(1), 31-46.

    Becker, B. E., Huselid, M. A., & Ulrich, D. (2001). The HR scorecard: Linking people, strategy, and performance. Brighton, Massachusetts: Harvard Business Press.

    Bingham, J. B., Boswell, W. R., & Boudreau, J. W. (2005). Job demands and job search among high-level managers in the United States and Europe. Group & Organization Management, 30(6), 653-681.

    Bondarouk, T., Marsman, E., & Rekers, M. (2014). HRM, technology and innovation: new HRM competences for old business challenges?. Human Resource Management, Social Innovation and Technology, 14, 179-215.

    Boselie, P., & Paauwe, J. (2005). Human resource function competencies in European companies. Personnel Review, 34(5), 550-566.

    Boswell, W. R., Olson-Buchanan, J. B., & LePine, M. A. (2004). Relations between stress and work outcomes: The role of felt challenge, job control, and psychological strain. Journal of Vocational Behavior, 64(1), 165-181.

    Boyatzis, R. E. (1982). The competent manager: A model for effective performance. New York, USA: John Wiley & Sons Ltd.

    Byrne, B. M. (1998). Structural equation modeling with LISREL, PRELIS, and SIMPLIS: Basic concepts, applications, and programming. Mahwah, New Jersey: Lawrence Erlbaum Associates.

    Bretz, R. D., & Judge, T. A. (1994). The role of human resource systems in job applicant decision processes. Journal of Management, 20(3), 531-551.

    Brown, T. A., & Moore, M. T. (2012). Confirmatory factor analysis. In T.A. Brown & M. T. Moore (Eds), Handbook of structural equation modeling (pp. 361-379). Retrieved from https://www.researchgate.net/profile/Michael_Moore8/publication/251573889_Hoyle_CFA_Chapter_-_Final/links/0deec51f14d2070566000000/Hoyle-CFA-Chapter-Final.pdf

    Bryman, A., & Bell, E. (2007). Business research methods. (2nd ed). New York, USA: Oxford University Press.

    Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among US managers. Journal of Applied Psychology, 85(1), 65-74.

    Chimeddosrj, M. (2013). The wage structure analysis. Ministry of Labor of Mongolia, Labor Research Institution. Ulaanbaatar, Mongolia: Munkhiin useg publishing.

    Cohen, D. J. (2015). HR past, present and future: A call for consistent practices and a focus on competencies. Human Resource Management Review, 25(2), 205-215.

    Corporate Governance Development Center of Mongolia. (2011). Corporate governance scorecard 2011. Financial Regulatory Commission of Mongolia. Retrieved from https://www.ifc.org/wps/wcm/connect/2497ac00420dd6e7a00bff494779b2ad/Mongolia_Scorecard_2013_ENG.pdf?MOD=AJPERES

    Churchill Jr, G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1), 64-73.

    Diamantopoulos, A., & Siguaw, J. A. (2000). Introducing LISREL: A guide for the uninitiated. London, England: Sage Publication.

    Dubois, D. D. (1993). Competency-based performance improvement: A strategy for organizational change. Massachusetts, USA: HRD Press.

    Eichhorn, B. R. (2014). Common method variance techniques. Cleveland state university, department of operations & supply chain management. Cleveland, Ohio, USA: SAS Institute Inc.

    Folkman, S. & Lazarus, R. S. (1985). If it changes it must be a process: Study of emotion and coping during three stages of a college examination. Journal of Personality and Social Psychology, 48, 150-170.

    Gassmann, F., François, D., & Trindade, L. Z. (2015). Improving labor market outcomes for poor and vulnerable groups in Mongolia. World Bank, Washington DC. Retrieved from https://openknowledge.worldbank.org/handle/10986/23671

    Gerhart, B., Wright, P., McMahan, G., & Snell, S. (2000). Research on human resource decisions and firm performance: How much error is there, and how does it influence effect size estimates?. Personnel Psychology, 53, 803–834.

    George, D., & Mallery, M. (2003). Using SPSS for Windows step by step:A simple guide and reference. Boston, USA: Allyn & Bacon.

    Guest, D. E., & Peccei, R. (1994). The nature and causes of effective human resource management. British Journal of Industrial Relations, 32(2), 219-242.

    Han, J., Chou, P., Chao, M., & Wright, P. M. (2006). The HR competencies‐HR effectiveness link: A study in Taiwanese high‐tech companies. Human Resource Management, 45(3), 391-406.

    Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis. (7th ed). New Jersey, USA: Prentice Hall publishing.

    Hinkin, T. R. (1998). A brief tutorial on the development of measures for use in survey questionnaires. Organizational Research Methods, 1(1), 104-121.

    Hooper, D., Coughlan, J., & Mullen, M. (2008). Structural equation modelling: Guidelines for determining model fit. Electronic Journal of Business Research Methods, 6(1), 53-60. Retrieved from https://arrow.dit.ie/cgi/viewcontent.cgi?referer=https://scholar.google.com.tw/&httpsredir=1&article=1001&context=buschmanart

    Holley. N. (2014). What CEOs want from HR: It’s way more than HR, but above all its integrity: Retrived from:https://webcache.googleusercontent.com/search?q=cache:Tmxs-U9YTnYJ:https://www.henley.ac.uk/files/pdf/research/research-centres/Research_-_What_CEOs_want_from_HR_Sept_14_WEB.pdf+&cd=1&hl=en&ct=clnk&gl=tw

    HRCS project team. (2016). Human resource competency study: 2016 HR competency model’s report. Retrieved from http://www.apg.pt/downloads/file954_pt.pdf

    Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Eequation Modeling: A Multidisciplinary Journal, 6(1), 1-55.

    Ivancevich, J. M., & Matteson, M. T. (1980). Stress and work: A managerial perspective. Illinois, USA: Pearson Education publishing.

    Jamal, M. (1984). Job stress and job performance controversy: An empirical assessment. Organizational Behavior and Human Performance, 33(1), 1-21.

    Jamal, M. (1985). Relationship of job stress to job performance: A study of managers and blue-collar workers. Human Relations, 38(5), 409-424.

    Jex, S. M. (1998). Stress and job performance: Theory, research, and implications for managerial practice. Thousand Oaks, CA, USA: Sage Publications Ltd.

    Khatri, N. (2000). Managing human resource for competitive advantage: a study of companies in Singapore. International Journal of Human Resource Management, 11(2), 336-365.

    Khatri, N., & Budhwar, P. S. (2002). A study of strategic HR issues in an Asian context. Personnel Review, 31(2), 166-188.

    Kim, J. O., & Mueller, C. W. (1978). Introduction to factor analysis: what it is and how to do it (quantitative qpplications in the social sciences). Beverly Hills, California, USA: Sage publishing.

    Lawson, T. E. & Limbrick, V. (1996). Critical competencies and developmental experiences for top HR executives. Human Resource Management, 35(1), 67-85.

    Lazarus, R. S. & Folkman, S. (1984). Stress, appraisal, and coping. New York, NY: Springer Publishing.

    LePine, J. A., LePine, M. A., & Jackson, C. L. (2004). Challenge and hindrance stress: relationships with exhaustion, motivation to learn, and learning performance. Journal of Applied Psychology, 89(5), 883-891.

    LePine, J. A., Podsakoff, N. P., & LePine, M. A. (2005). A meta-analytic test of the challenge stressor–hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48(5), 764-775.

    MacCallum, R. C., Browne, M. W., & Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Methods, 1(2), 130-49.

    McClelland, D. C., Spencer, L. M., & Spencer, S. M. (1990). Competency assessment methods: history and state of the art. Boston, USA: McBer Research Press.

    McMahan, G., Mohrman, S., & Lawler, E. (1996). The current practice of the human resource function. Human Resource Planning, 19(4), 11-13.

    Morse, J. J., & Wagner, F. R. (1978). Measuring the process of managerial effectiveness. Academy of Management Journal, 21(1), 23-35.

    Munkhtsetseg, G. (2016). Human resource management practices of japanese companies in Mongolia. Retrieved from http://hrmstudy.com/wp-content/uploads/2016/02/Munkhtsetseg2016.pdf

    National Statistical Office of Mongolia. (2016). Mongolian statistical yearbook. Retrieved from http://www.nso.mn/.

    Neuman, L. W. (2014). Social research methods: Qualitative and quantitative approaches. (7th ed). London, England: Pearson Education publishing.

    Özdemir, S., Akatay, A., & Eroglu, U. (2015). Competencies of HR professionals: a study on the HR competencies of university students. Journal of Life Economics, 2(4), 47-60.

    Podsakoff, N. P. (2007). Challenge and hindrance stressors in the workplace: Tests of linear, curvilinear, and moderated relationships with employee strains, satisfaction, and performance (Doctoral dissertation, University of Florida). Retrieved from http://etd.fcla.edu/UF/UFE0019680/podsakoff_n.pdf

    Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: a meta-analysis. Journal of Applied Psychology, 92(2), 438-454.

    Portney, L. G., & Watkins, M. (2000). Foundations of clinical research: Applications to practice. (3rd ed). New Jersey, USA: Prentice Hall publishing.

    Rekers, M. H. T. (2013). HR competencies: a contingency approach (Master’s thesis). Retrieved from https://scholar.google.co.uk/scholar?q=HR+competencies%3A+a+contingency+approach&btnG=&hl=en&as_sdt=0%2C5.

    Roberts, G. (1997). Recruitment and selection: A competency approach. London, England: CIPD Publishing.

    Rodell, J. B., & Judge, T. A. (2009). Can “good” stressors spark “bad” behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counterproductive behaviors. Journal of Applied Psychology, 94(6), 1438-1451.

    Ruel, H. J., Bondarouk, T. V., & Van der Velde, M. (2007). The contribution of e-HRM to HRM effectiveness: Results from a quantitative study in a Dutch Ministry. Employee Relations, 29(3), 280-291.

    Rynes, S. L., Colbert, A. E., & Brown, K. G. (2002). HR professionals' beliefs about effective human resource practices: Correspondence between research and practice. Human Resource Management, 41(2), 149-174.

    Sarason, I. G., & Johnson, J. H. (1979). Life stress, organizational stress, and job satisfaction. Psychological Reports, 44(1), 75-79.

    Sanders, K., van Riemsdijk, M., & Groen, B. (2008). The gap between research and practice: a replication study on the HR professionals' beliefs about effective human resource practices. The International Journal of Human Resource Management, 19(10), 1976-1988.

    Scheck, C. L., Kinicki, A. J., & Davy, J. A. (1995). A longitudinal study of a multivariate model of the stress process using structural equations modeling. Human Relations, 48(12), 1481-1510.

    Selmer, J., & Chiu, R. (2004). Required human resources competencies in the future: a framework for developing HR executives in Hong Kong. Journal of World Business, 39(4), 324-336.

    Shatz, H. J., Constant, L., Perez-Arce, F., Robinson, E., Beckman, R., Huang, H., & Ghosh Dastidar, M. (2015). Improving the Mongolian labor market and enhancing opportunities for youth. RAND Corporation. Retrieved from https://www.rand.org/pubs/research_reports/RR1092.html

    Schoonover, S. C. (2003). Human resource competencies for the new century. Massachusetts, USA: Schoonover Associates.
    Storey, J., Wright, P. M., & Ulrich, D. (2009). The Routledge companion to strategic human resource management. New York, USA: Taylor & Francis.

    Sun, L., & Shi, K. (2008). The human resource competency studies and the IPMA-HR competency training and certification program in China. Public Personnel Management, 37(3), 353-362.

    Swanson, R. A., & Holton, E. F. (2001). Foundations of human resource development. San Franciso, USA: Berrett-Koehler Publishers.

    Tornow, W. W. (1984). The codification project and its importance to professionalism. Personnel Administrator, 29(6), 84-100.

    The RBL group. (2012). HR competency model report 2012. Retrieved from https://rbl.net/s3/?rblip/Books/HR%20from%20the%20Outside-In/HRCS%20360%20Sample%20Report%20-2012.pdf.

    The RBL group. (2016). HRCS 7th round brief report. Retrieved from http://hrcs.rbl.net/

    The Research Insitute of Labour and Social Protection. (2017). Баромерийн судалгаа-2016.
    Retrieved from http://rilsp.gov.mn/sudalgaa/hudulmur/2016/barometeriin-sudalgaa-2016/

    Tudev, O., & Damba, G. (2015). Insights of the Mongolian labor market. Journal of Business and Management Sciences, 3(2), 64-68.

    Ulrich, D. (1997). Human resource champions: The new agenda for adding value and delivering results. Massachusetts, USA: Harvard Business Press.

    Ulrich, D. (1998). Harvard resource champions. Massachusetts, USA: Harvard Business Press.

    Ulrich, D., Brockbank, W., Yeung, A. K., & Lake, D. G. (1995). Human resource competencies: An empirical assessment. Human Resource Management, 34(4), 473-495.

    Ulrich, D., Younger, J., Brockbank, W., & Ulrich, M. (2011). The new HR competencies: Business partnering from the outside-In. Retrieved from https://rbl-net.s3.amazonaws.com/hrcs/2012/New%20HR%20Competencies%C2%8BBusiness%20Partnering%20from%20the%20Outside-In.pdf

    Ulrich, D., Younger, J., Brockbank, W., & Ulrich, M. (2012). HR talent and the new HR competencies. Strategic HR Review, 11(4), 217-222.

    UNDP in Mongolia. (2016). A country profile page. Retrieved from http://www.mn.undp.org/content/mongolia/en/home/countryinfo.html.

    Wright, P. M., McMahan, G. C., Snell, S. A., & Gerhart, B. (2001). Comparing line and HR executives' perceptions of HR effectiveness: Services, roles, and contributions. Human Resource Management, 40(2), 111-123.

    Yeung, A. K. (1996). Competencies for HR professionals: An interview with Richard E. Boyatzis. Human Resource Management, 35(1), 119-131.

    Yeung, A., Cheung, S., So, W., Lui, T., & Lui, S. (1998). Human resource competencies in Hong Kong: research findings and application guide. Hong Kong: Hong Kong Institute of Human Resource management & University of Michigan Business School.

    下載圖示
    QR CODE