國立臺灣師範大學博碩士論文全文系統

簡易檢索 / 詳目顯示

回結果列表

研究生：	孫意婷 I-Ting Sun
論文名稱：	The Volunteer Recruitment and Training of an International Non-Profit Organization in the United States and Taiwan: A Case Study of the World Vision The Volunteer Recruitment and Training of an International Non-Profit Organization in the United States and Taiwan: A Case Study of the World Vision
指導教授：	張媁雯 Chang, Wei-Wen
學位類別：	碩士 Master
系所名稱：	國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt
論文出版年：	2010
畢業學年度：	98
語文別：	英文
論文頁數：	159
中文關鍵詞：	非營利組織、志工訓練、志工招募、非營利組織
英文關鍵詞：	Non-profits organization, volunteer training, volunteer recruitment
論文種類：	學術論文
相關次數：	點閱：151 下載：0
分享至:	分享至facebook 分享至twitter

查詢本校圖書館目錄查詢臺灣博碩士論文知識加值系統勘誤回報

The author tried to illustrate the process of volunteer recruitment and training in World Vision Taiwan and World Vision United States.
World Vision Taiwan has designed its own volunteer training based on the organizational needs, personal needs (volunteers), and tasks needs. Also, it selected the classroom method and on-the-job training method to deliver their trainings for their volunteers. At the end of the training, it conducts questionnaires after trainings in order to improve their training. As for recruitment, the head-quarter of World Vision Taiwan recruits all the volunteers for all branches around Taiwan. The process starts from filling out the online application, interviewing, assigning volunteers to different areas/branches, attending orientations, and then volunteering for their assigned tasks. In the other hands, World Vision United States recruits volunteers separately by each branch around the United States. Each branch has different types of programs and activities that caused the different needs for volunteers. The process separated into different ways while recruiting volunteers for each program.
After the discussion of two organizations, the author illustrated the differences of the two. As for training program and process, both World Vision Taiwan and United States developed their own training program and establish their own process. World Vision United States developed more programs than World Vision Taiwan that make World Vision United States has more complicated training and recruitment program and process. World Vision United States contained more programs compared with Taiwan. The programs are different from World Vision Taiwan to World Vision United States; therefore, the author couldn’t conclude which country (Taiwan and United States) developed and implemented better training programs. Nevertheless, the author can still conclude that for each program in World Vision Taiwan and World Vision United States develop the training all based on each program’s needs. Also, the author noticed that World Vision Taiwan provided individual volunteers training much more completed compared with World Vision United States. Based on this point and finding, World Vision Taiwan does a better job on the training for individual volunteers than World Vision United States. Another difference is that religious is a required qualification for becoming an individual volunteer in World Vision United States; however, religious is NOT a required qualification for becoming an individual volunteer in World Vision Taiwan. As for recruitment, both World Vision Taiwan and World Vision United States post the volunteering opportunities on their websites. Also, both of them use online application for starting the process of recruitment. In the selection process, interview and background check methods are both adopted. World Vision United States recruits their volunteers separately by each branch; however, in World Vision Taiwan, its head-quarter office recruits all volunteers for other branches around Taiwan. Second point that differs from each other is that about the religion. Another difference between World Vision Taiwan and World Vision is about the recruitment for the individual volunteers.
To sum up, each of them developed their own way to train and recruit volunteers based on their internal and external needs and environment. There are some suggestion that can provide for World Vision Taiwan, World Vision United States and other non-profit organizations.

TABLE OF CONTENTS
Abstract    I
Table of Contents…………………………………………………………..……….III
List of Figures …………………………………………….………………………. V
List of Tables…………………………………………………………………..….. VI
CHAPTER I. INTRODUCTION    1
Background of the Study    1
Statement of the Problem    4
Purposes of the Study    4
Research Questions of the Study    5
Significance of the Study    5
Delimitations and Limitations …………………………………………………5
Definition of Terms ……………………………………………………………6
CHAPTER II. LITERATURE REVIEW    7
Non-profit organizations    7
Volunteers    13
Volunteer Training    19
Volunteer Recruitment ……………………………………………………….. 32
CHAPTER III. METHOLOGY    45
Research Framework    45
Research Approaches    46
Research Methods ……………………………………………………………. 47
World Vision Introduction ……………………………………………………..49
Research Participants …………………………………………………………..55
Research Validity and Reliability ………………………………………………56
Data Analysis …………………………………………………………………..57
Research Procedure    60
CHAPTER Ⅳ. FINDINGS AND DISCUSSIONS    63
Training in World Vision Taiwan    63
Recruitment in World Vision Taiwan …………………………………………77
Volunteer Recruitment in World Vision United States ………………..………93
Training Program in World Vision United States …………………………….105
Summary and Comparisons ………………………………………………… 108
CHAPTERⅤ. CONCLUSONS AND SUGGESTIONS    ...115
Conclusions    115
Suggestions ………………...………………………………………………….121
REFERENCES    .124
APPENDIX A: INTERVIEW QUESTIONS        130
APPENDIX B: INTERVIEW VERBATIM TEXTS        134













LIST OF FIGURES
Figure 2.1 Types and Status of Non-Profit Organization in Taiwan …………….....13
Figure 2.2 Volunteer Management Process ………………………...………………16
Figure 2.3 Training Design Process ………………………………………………..29
Figure 2.4 Staffing Process ……………………………………..…………………..33
Figure 2.5 Recruitment Process ………………………….........................................35
Figure 3.1 Research Framework ……….………………………………...………...45
Figure 3.2 Research Procedure ……………………………………………………. 61
Figure 4.1 Training Design Process …………………………………………...…...64
Figure 4.2 World Vision Taiwan General Training Process …………………….... 68
Figure 4.3 Recruitment Process …………………………………...…………….... 78
Figure 4.4 Selecting and Screening Process of General Volunteers of World Vision Taiwan…………………………………………………………………..90
Figure 4.5 Selecting and Screening Process Activities/Special Volunteers of World Vision Taiwan ………………………………..................………….......92
Figure 4.6 Recruitment Process of World Vision United States………………......101
Figure 4.7 The Training Process of KidREACH Program ………………………..107



LIST OF TABLES
Table 2.1 Definition of Non-Profit Organization ………………………….………...8
Table 2.2 Comparisons of Selection Tools ……………………………………....…39
Table 3.1 Interviewees Information ………………………………………………...55
Table 3.2 Coding ……………………………………..…………………………….59
Table 4.1Volunteering Services Items in World Vision Taiwan ……………………65
Table 4.2 Types of Training in World Vision Taiwan ……... ………………………66
Table 4.3 Volunteer Opportunity in World Vision U.S. ………..……. …………….95
Table 4.4 The Recruitment and Selection of Programs in World Vision U.S………………………………………………………………………103
Table 4.5 Similarities and Differences of the Recruitment in World Vision Taiwan and United States …………………………………………..………….. 110
Table 4.6 Similarities and Differences of the Recruitment in World Vision Taiwan and United States …………………………………………..………….. 113
                                

REFERENCES

Purcell, A. (2000). 20/20 ROI, Training and Development: 78, 28-33

Barber, A. E. (1998). Recruiting employees: Individual and organizational perspectives, London; Thousand Oaks, CA: Sage. Publication

Bittker, I., & Rahdert, K. (1976). The exemption of Nonprofit Organizations form Federal
Income taxation, Yale Journal: p229-358.

Breaugh, J.A. (1992). Recruitment: Science and Practice. Boston: PWS-Kent Pub. Co.

Breaugh, J.A. & Starke, M. (2000). Research on employee recruitment: so may studies, so many remaining questions, Journal of Management, Vol26, pp.405-434.

Brenton,, (1985), The voluntary sector in British Social Service. London and New York: Longman. G.C MacCallum

Chang, Y.C. (1997). 激勵措施與志願服務的持續 [Motivation Policy and Volunteering Maintenances] 社區發展期刊, 78, 54-56

Chang, T.C. (2005). 非營利組織的教育訓練與領導對志工的工作投入與組織程諾的影響-以E社會福利基金會為例 [An examination of the effect of training and education and leadership style on job involvement and organizational commitment among volunteer workers- A case study of a social welfare foundation in Taiwan] Unpublished Master’s thesis, National Chung-Hsing University, Taichung, Taiwan.

Chang, W.W. (2005). Expatriate Training in International Nongovernmental Organizations: A Model for Research, Human Resource Review, 4, 4-11

Chen, J.G. (1994). 美國非營利組織的人力資源管理 [Human resources management of non-profit organization of United States]. Taipei: Ruei-Sing Publisher.

Chen, W.S. (2004). 志願服務理念與實務 [Volunteering theories and application]. Taipei: Yang-Chih Book Co. Ltd.

Chen, Y.H. (2008). 非正式學習對非營利組織教育訓練影響之研究-以荒鳥保護協會解說員課程為例 [The effect of information learning on training in a non-profit organization- Case study of narrator course in SOW] Unpublished Master’s thesis, National Normal University, Taipei, Taiwan.

Chen, C.K. (1995). The study of Non-Profit Organization in United States. 美歐月刊, 11(6), 100-119

Chen, C.K. (1995). The content of volunteer services. Training materials of basic volunteer services, 27- 44. Ministry of the Interior, Volunteer Services Association of Republic of China (Ed.), Taipei: Ministry of the Interior

Geng, J.Y. (1998). 非自願性與自願性失業者尋職行為之比較: 以台北地區為例 [A Comparison of Job Search Behavior of Involuntary and Voluntary Unemployed Workers] Unpublished Master’s thesis, National Central University, Taoyuan, Taiwan.

Hansmann, H. (1980). The Role of Nonprofit Enterprise, The Yale Law Journal: p835-901.

Hodgkinson, V.A. (1989). The Future of Non-Profit Sector: Challenges, Changes, and Policy Consideration. San Francisco, CA.: Jossey-Bass Inc.

Hus, S.C. (2006). 慈濟基金會社區志工管理之研究-以桃園地區為例 [A study on the management of community volunteered social worker- take the Tzu-Chi volunteered social worker as an example] Unpublished Master’s thesis, Yuan Ze University, Taoyuan, Taiwan.

Ilsey, P.J. (1990). Enhancing the volunteer experience: New insights on Strengthening Volunteer Participation, Learning, and Commitment. San Francisco: Jossey-Bass Publishers.

Johnson, B. & Christensen, L. (2004). Educational research: Quantitative, qualitative, and mixed approaches. Boston: Pearson Education.

Joseph, J.W. (1979). People and jobs: Recruitment problems. Personnel Journal, 58(3): 170-176.

Kotler, P. & Andreasen, A. R. (1996). Strategic marketing for Nonprofit Organization. New Jersey: Prentice-Hall, Inc.

Keith, W. (2000). High-performance workplace, training, and the distribution of skills, Industrial Relations,Vol.39, pp.1-25.

Laver, R. (2000). Recruiting on the Web. Maclean’s, 113(22): 24-26.
.Lawire, J. (1990). Difference between Training, Education and Development, Personal Journal,.69, .44-50.

Lee, S.H. (2000). Human Resource Development. Taipei: Wu-Nan Culture Enterprise

Lin, L.C. (1998). Volunteer planning and applying in non-profit organizations. Taipei: Taipei Public Library.

Macduff, N. (1980). Episodic volunteering: Reality for the future, Voluntary Action Leadership.
McCurley, S. & Lynch, R. (1989). Essential volunteer management. Downers Grove, IL: VMSystems and Heritage Arts Publishing.

McCurley, S. & Lynch, R. (1991). Recruiting volunteers for difficult or long term assignment . Downers Grove, IL: VMSystems and Heritage Arts Publishing.

McCurley, S. & Lynch, R. (2000). Volunteer Management (Lee, S.C. Trans.). Taipei: Living Psychology Publishers. (Original work published 1997)

McGovern, R. (1998). The Evaluation E-cruiting. The Guide to Effective E-cruiting. Retrieved April, 28th , 1998 from http://www.careerbuilder.com/

Milkovich, G.T., & Boudreau, J.B. (1997). Human resources management, Prentice Hall

Murk, J. & Stephan F. (1991). Volunteers: How to get them, train them and keep them, Economic Development Review, 8, 7-12.

Nadler, L. (1984). The Handbook of human resources development. New York: John Wiley & Sons.

Noe, R.A. (2008). Employee training & development. New York: The McGraw-Hill Companies, Inc.

Oster, S.M. (1995). Strategic management for nonprofit organization.. New York: Oxford University Press.
Plambeck, D. (1985). Tips for training volunteers. National Academy for Voluntarism, The United way of America, 24-29.Washington D.C.

Salamon, T.M., & Anheier, H.K. (1997). Defining nonprofit sector: A cross-national analysis. Manchester University Press.

SzeTu, T.S. (1999). The management of non-profit organization. Taipei: Commonwealth Publishing Co., Ltd.

Sun, B.C. (1994). A study of non-profit organizations: Taipei registered social welfare foundation as examples. Taipei: Research Development and Evaluation Commission.

Sung, S.W. (2000). 成人參與志願服務之工作投入與滿足之相關研究 [The Study on the Relationship Between Job Involvement and Job Satisfaction of Adult Participation in Volunteering] Master’s thesis, National Kaohsiung Normal University, Kaohsiung, Taiwan.

Shueh, W.L. (2001). 志工教育訓練與工作投入關係之研究 [A Study on the Relationship of Training of Volunteers and the Job Involvement] Master’s thesis, National Sun Yat-sen University, Kaohsiung, Taiwan.

Tsai, T.S. (2000). 非營利組織志工人力資源管理之研究-以管理滿意度與組織承諾 [A Study on human resources management of non-profit organization’s volunteers-variance: satisfaction of management, Organizational commitment] Unpublished Master’s thesis, National Sun Yat-sen University, Kaohsiung, Taiwan.

Tseng W.Y. & Tseng T.G. (2003). 志願服務概論 [An introduction to volunteering]. Taipei: Yang-Chih Book Co. Ltd.

Wan, Y.W. (1997). 從資源整合依附的觀點論祥和計畫之未來 [The discussion of future the Peace Program based on the perspective of information management]. 社區發展期刊, 78, 19-27

Wang, M.J. (1999). 非營利組織人力資源的管理與專職人員角色與定位-以中華兒童福利基金會為例 [Human Resources Management and the Rules and Position in Non-Profit Organization: Taiwan Fund for Children and Families] 社區發展期刊, 85, 105-116.
Weisbrod, B. (1975). Toward a theory of the voluntary non-profit sector in a three-sector economy. New York: Russell Sage Foundation.

Wilson, E.R. (1996). Zapping your recruitment strategies. HR Focus, 73 (11): 6-8

World Vision Taiwan. Retrieved 2009, from http://www.worldvision.org.tw

World Vision United States. Retrieved 2009, from http://www.worldvision.org

Wolf, T. (1990). Managing a nonprofit organization. New York: Prentice Hall Press.

Wu, M.L. & Lin, J.Y. (1999). 人力資源管理: 理論與實務 [Human resources management: theory and practice]. Taipei: Best-Wish Publishing Co. Ltd.

Wu, N.Y. (1997). A Study of the predicament of non-profit organization: Take Kaohusiung City social welfare organizations as examples. Paper presented at the meeting of The Current Problems and Prospect on Politics and Economics Developing in Taiwan, Tainan, Taiwan.

Wu, N.Y. (1998a). A Study of the non-profit organization members’ comments toward the organization: A case study of Kaohsiung Woman Services Organizations. Paper presented at the meeting of Management and the Social Roles of Non-profit Organizations, Kaohsiung, Taiwan.
Organizations and the religious organizations. Paper presented at the meeting of The Planning of Non-Profit Organizational Departments, Chiayi, Taiwan.

Xu, H.M. (1995). 高科技產業的教育訓練制度與組織績效之相關性研究 [The relationship between training and organizational performances in high technology industry] Unpublished Master’s thesis, National Central University, Taoyuan , Taiwan.

Xu, S.Y. (1992). 非營利部門對公共行政之影響 [The impact of non-profit organization on public policy] Unpublished Master’s thesis, National Chengci University, Taipei, Taiwan.

Yeh, S.C. (1995). 求職行為對於新進員工社會化的影響－以新竹科學工業園區為例 [The effect of job search behavior on the socialization of the new coming employees- Take Hsin Chu Science Part as an example] Unpublished Master’s thesis, National Sun Yat-sen University, Kaohsiung, Taiwan.

本全文未授權公開

簡易檢索 / 詳目顯示

相關論文