簡易檢索 / 詳目顯示

研究生: 張旭嵐
Jhang, Hsu-Lan
論文名稱: 心理賦權、知覺組織支持對幸福感及創新行為之影響─以預期形象為調節變項
The Influence on Innovative Behavior from Psychological Empowerment and Perceived Organizational Support through the Mediation of Well-being — Expected Image as a Moderator Variable
指導教授: 余鑑
Yu, Chien
于俊傑
Yu, Chin-Cheh
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 136
中文關鍵詞: 心理賦權知覺組織支持幸福感創新行為預期形象獲得預期形象風險
英文關鍵詞: psychological empowerment, perceived oganizational spport, well-being, innovative behavior, expected image gains, expected image risks
論文種類: 學術論文
相關次數: 點閱:284下載:15
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 近年來,「創新」逐漸成為企業界中重要的議題,各產業開始重視創新的發展,而企業創新來源為員工,透過創新能使企業的生命延續,同時增加企業在全球的競爭力。因此,企業若想要激勵組織創造性的績效,應先瞭解影響創新行為之原因,並針對這些項目進行管理和改善,進而達成有效提升員工之創新行為。
    本研究主要探究心理賦權、知覺組織支持與創新行為之間的相關性,並以幸福感為中介變項,透過層級迴歸方式來分析幸福感在心理賦權、知覺組織支持與創新行為之間的中介效果,並以預期形象獲得與預期形象風險為調節變項,分析預期形象獲得與預期形象風險於幸福感與創新行為之間是否具調節效果。本研究對象為科技產業之從業人員,採用便利抽樣方式以E-mail、線上問卷、郵寄或委託人力發放問卷來進行實證資料的蒐集,共計回收260份有效樣本。
    經研究後發現:(1)心理賦權對於創新行為具正向影響;(2)知覺組織支持對於創新行為具正向影響;(3)心理賦權對於幸福感具正向影響;(4)知覺組織支持對於幸福感具正向影響;(5)幸福感對創新行為具正向影響;(6)幸福感對於心理賦權與創新行為間具部分中介效果;(7)幸福感對於知覺組織支持與創新行為間具完全中介效果;(8)預期形象獲得於幸福感與創新行為間不具調節效果。(9)預期形象風險於幸福感與創新行為間不具調節效果。期許本研究之結果能提供組織管理者在於人力資源分配調度及經營規劃中,作為參考之依據,用以達到提升全體組織成員之創新行為,進而為組織帶來更多創新績效。

    Organizational innovation capability is an important factor for the organization competition. It has been attention recently. If enterprises improve the key dedicated driving force of innovative behavior, employee performance will be better and achieve the goals of business growth.
    This study aims to examine the correlation among mentoring functions, psychological empowerment, perceived oganizational spport and innovative behavior. Well-being is served as the mediation variable. Hierarchical regression is used to analyze the mediation effect coming from Well-being in psychological empowerment, perceived oganizational spport and innovative behavior. Meanwhile, expected image gains and expected image risks conflict is the moderator variable to analyze the effects between well-being and innovative behavior. The object of this study is the employees of high-technology companys. The empirical data are collected by E-mail and mail. The total of the valid samples are 260.
    The results showed: (1) Psychological empowerment has a positive impact on innovative behavior. (2) Perceived oganizational spport has a positive impact on psychological empowerment. (3) Psychological empowerment has a positive impact on innovative behavior. (4) Perceived oganizational spport has a positive impact on innovative behavior. (5) Well-being has a positive impact on psychological empowerment. (6) The mediation of well-being in psychological empowerment effecting on innovative behavior is only partial. (7) The mediation of well-being in perceived oganizational spport effecting on innovative behavior is complete. (8) Expected image gains has no moderating effects on well-being influencing innovative behavior. (9) Expected image risks has no moderating effects on well-being influencing innovative behavior. We hope that the results can be applied as a useful reference for corporate managers and human resource managers in the recruitment selection and management. In the end, we hope this study can enhance the well-being of all members in the organization, and generate more innovative behavior for the organization.

    謝 誌 i 中文摘要 iii ABSTRACT v 目 錄 vii 表 次 ix 圖 次 xiii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 5 第三節 研究範圍與限制 7 第四節 重要名詞釋義 9 第二章 文獻探討 11 第一節 心理賦權 11 第二節 知覺組織支持 17 第三節 幸福感 22 第四節 創新行為 29 第五節 預期形象獲得 35 第六節 預期形象風險 39 第七節 各變項間之相關性 43 第三章 研究設計與實施 49 第一節 研究架構與假設 49 第二節 研究方法 51 第三節 研究步驟 52 第四節 研究對象 54 第五節 研究工具 55 第六節 資料分析方式 65 第四章 資料分析 67 第一節 問卷回收與統計 67 第二節 敘述性統計分析 69 第三節 信度、效度分析 78 第四節 相關分析 85 第五節 迴歸分析 92 第六節 中介效果驗證分析 96 第七節 調節效果驗證分析 101 第八節 研究假設結果摘要 105 第五章 結論與建議 107 第一節 研究結論 107 第二節 管理意涵 115 第三節 研究貢獻 117 第四節 研究限制與後續建議 119 參考文獻 121 一、中文部分 121 二、外文部分 125 附 錄 133 附錄 正式問卷 135

    一、中文部分
    王保進(1999)。視窗版SPSS與行為科學研究。台北市:心理。
    王思峰(2002)。由個人創新到群體創新:創造力的多層面理論。創造力與創意設計師資培育計畫書—商學類計畫書,台北市:教育部顧問室-人文社會科學中程教育改進計畫。
    王佳禾、侯季宜、張進上(2008)。國小學童幸福感量表之編製。家庭教育與諮商學刊,4,57-85。
    孔貞貽(2011)。服務業員工創新行為之研究。國立台北大學商學院企業管理學系碩士論文,未出版,台北市。
    行政院國家科學委員會(2012)。科學技術統計要覽。台北市:國家科學委員會。
    余鑑、于俊傑、蔡欣縈、劉穎蓉(2013)。團隊成員正向情感、個人與工作的適配、幸福感對工作績效影響之研究。T&D飛訊,174,1-38。
    吳思華(2005)。創新經營之創意、創新、創價三部曲。2005 台灣創新模範企業調查。台北市:國立政治大學創新與創造力研究中心。
    吳明隆(2007)。SPSS統計應用學習實務-問卷分析與應用統計。台北市:知城。
    吳經熊(1992)。內心悅樂之源泉。台北市:東大圖書。
    吳婉瑜(2011)。知覺組織支持、幸福感與工作績效之關聯-以工作態度為調節變項。國立臺灣大學管理學院商學研究所碩士論文,未出版,台北市。
    林明杰、李信達(2011)。組織社會化程度、授權賦能認知對個人創新行為影響之研究:顧客導向行為的中介效果。科技管理學刊,16(2),53-80。
    林惠彥、陸洛、吳珮瑀、吳婉瑜(2012)。快樂的員工更有生產力嗎?組織支持與工作態度之雙重影響。中華心理學刊,54(4),451-469。
    施建彬(1995)。幸福感來源與相關因素之探討。高雄醫學大學行為科學研究所碩士論文,未出版,高雄市。
    苗元江(2007)。幸福感概念模型的演化。贛南師範學院學報,4(1),42-46。
    祝敬華(2009)。工作特性對創新行為之影響─以家長式領導為調節變數。元智大學領導研究所,碩士論文,未出版,桃園縣。
    陸洛(1998)。中國人幸福感之內涵、測量及相關因素探討。人文及社會科學,8(1),115-137。
    郭生玉(2005)。心理與教育研究法。台北市:精華。
    陳心茹(2011)。心理賦權、品味能力與創新行為關係之研究:以預期形象為干擾變項。2011崇越論文大賞。線上檢索日期:2013年5月1日。網址:http://thesis.topco-global.com/TopcoTRC/2011_Thesis/E0037.pdf
    楊必立、劉水深(1988)。行銷管理辭典,台北市:華泰。
    楊英、李偉(2012)。人-組織匹配對員工創新行為的影響-心理授權的中介作用。中國流通經濟,26(6),72-75。
    張峰(2010)。幸福的自我實現與超越。牡丹江教育學院學報,1(119),89-90。
    張鳳傑、陳繼祥(2007)。科技型中小企業創新能力評估指標體系研究。上海管理科學,2,39-43。
    許智威(2011)。組織文化、員工幸福感與組織創新能力之關係:員工幸福感之中介效果。世新大學企業管理學系碩士學位論文,未出版,台北。
    廖國智(2011)。臺灣電子連接器產業─組織學習、組織支持與創新能力對創新績效之關聯性研究。國立成功大學高階管理碩士在職專班碩士論文,未出版,台南市。
    劉超、付金梅 (2012)。主管賦權使能與下屬幸福感:互動公正的仲介作用與主人翁角色的調節效應。東莞行政學院。軟科學,9,106-109。
    劉雲、石金濤、張文勤(2009)。創新氛圍的概念界定與量表驗證。科學研究,27(2),289-294.
    蔡啟通、高泉豐(2004)。動機取向、組織創新氣候與員工創新行為之關係:Amabile 動機綜效模型之驗證。管理學報,21(5),571-592。
    蕭文龍(2009)。多變量分析最佳入門實用書。台北市:碁峰。
    賴士葆(1987)。企業技術特性與新產品發展績效相關之研究。管理評論,6,102-114。
    賴怡穎(2011)。自我關注對利社會動機與社會資本發展行為關係之干擾以預期形象結果為中介。2011崇越論文大賞。線上檢索日期:2013年5月1日。網址:http://thesis.topco-global.com/TopcoTRC/2011_Thesis/E0051.pdf
    謝廷豪、林益永、鍾瑞國、楊雯惠、陳盈臻(2013)。創造力人格特質對創新行為之研究-以幸福感為中介變項。修平學報,27,61-77。
    羅瑾璉、王亞斌、鐘競(2010)。員工認知方式與創新行為關係研究-以員工心理創新氛圍為中介變數。研究與發展管理,22(2),1-8。
    藺寶欽(2009)。心理賦權、心理資本對組織公民行為之影響-轉換型領導之中介角色。國立高雄應用科技大學人力資源發展系碩士論文,未出版,高雄市。 
    二、外文部分
    Allport, G. W. (1947). The ego in contemporary psychology. Psychological Review, 52(4), 117-132.
    Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior, 10, 123-167.
    Amabile, T. M. (1996). Creativity in context. Boulder, CO: Westview Press.
    Amabile, T. M., Barsade, S. G., Mueller, J. S., & Staw, B. M. (2005). Affect and creativity at work. Administrative Science Quarterly, 50(3), 367-403.
    Amabile, T. M., Conti, R., Coon, H., Lazenby, J., & Herron, M. (1996). Assessing the work environment for creativity. Academy of Management Journal, 39(5), 1159-1162.
    Andrews, F. M., & Withey, S. B. (1976). Social indicators of well-being. New York: Plenum.
    Bandura, A. (1977). Social learning theory. New York: General Learning Press.
    Bandura, A. (1982). Self-efficacy mechanism in human agency. American Psychologist, 37, 122-147.
    Bandura, A. (2001). Social cognitive theory: An agentic perspective. In Annual review of psychology, 52(1), 1-26.
    Barner, R. (1994). Enablement: The key to empowerment. Training & Development, 48(6), 33-36.
    Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
    Bradburn, N. M. (1969). The structure of psychological well-being. Chicago: Aldine.
    Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychol. Bull, 98(2), 310-357.
    Conger, J. A., & Kanungo, R. N. (1988). The empowerment process: Integrating theory and practice. Academy of Management Review, 13(3), 471-482.
    Diener, E. (1984). Subjective well-being. Psychological Bulletin, 95, 542-575.
    Diener, E. (2000). Subjective well-being: The science of happiness and a proposal for a national index. American Psychology, 55(1), 34-43.
    Diener, E., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 49, 71- 75.
    Dorenbosch, L., Van Engen, M., & Verhagen, M. (2005). On-the-job innovation: the impact of job design and human resource management through production ownership. Creativity and innovation management, 14, 129-141.
    Drucker, P. F. (1986). Innovation and entrepreneurship: Practice and principles. London: Heinemann.
    Eisenberger, R., Aselage, J., Sucharski, I. L., Jones, J. R. (2004). Perceived Organizational Support. In J. Coyle-Shapiro, L. Shore, & S. Taylor, & L. Tetrick (Eds.), The employment relationship: Examining psychological and contextual perspectives. Oxford University Press.
    Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820.
    Eisenberger, R., Fasolo, P., & Davis, L. V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75(1), 51-59.
    Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500-507.
    Farr, J. L., & Ford, C. M. (1990). Individual innovation. In M. A. West, & J. L. Farr (Eds.), Innovation and creativity at work, New York: Wiley.
    Gallo, C., & Mangan, S. (2011). The innovation secrets of Steve Jobs. New York: Bolinda Audio.
    Gattiker, U. E. (1990). Technology management in organization. Newbury Park, CA: Sage Publications.
    Higgins, R. L., Snydr, C. R., & Berglas, S. (1990). Self-handicapping: The paradox that isn’t. New York: Plenum.
    Hofstede, G. (2001). Culture's consequences: Comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks, CA: SAGE Publications.
    Janssen, O., & Van Yperen, N. W. (2004). Employees’ goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. Academy of Management Journal, 47(3), 368-384.
    Kanter, R. M. (1988). When a thousand flowers bloom: Structural, collective and social conditions for innovation in organization. Research in Organizational Behavior, 10, 69-211.
    Kirton, M. (1976). Adaptors and innovators: A description and measure. Journal of Applied Psychology, 61(5), 622-629.
    Kleinbaum, D. G., Kupper, L. L., Muller, K. E., & Nizam, A. (1998). Applied regression analysis and other multivariable methods. Pacific Grove, CA: Duxberry Press. 
    Kleysen, R. F., & Street, C. T. (2001). Toward a multi-dimensional measure of individualinnovative behavior. Journal of Intellectual Capital, 2(3), 284-296.
    Kraimer, M. L., & Wayne, S. J. (2003). An examination of perceived organizational support as a multidimensional construct in the context of an expatriate ssignment. Journal of Management, 30(2), 209-237.
    Leary, M. R., & Kowalski, R. M. (1990). Impression management: A literature review and two-component model. Psychological Bulletin, 107(1), 34-47.
    Leather, P., Lawrence, C., Beale, D., & Cox, T. (1998). Exposure to occupational violence and the buffering effects of intra-organizational support. Work and Stress, 12, 161-178.
    Levinson, H. (1965). Reciprocation: The relationship between man and organization. Administrative Science Quarterly, 9, 370-390.
    Liden, R.C., Wayne, S.J., & Sparrowe, R.T. (2000). An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes. The Journal of Applied Psychology, 85(3):407-416.
    Lu, L., & Lin, Y. C. (2003). Academic achievement and self-concept: Chinese and Japanese adolescents. Fu Jen Studies: Science and Engineering, 37(1), 43-62.
    Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company. How Japanese companies create the dynamics of innovation. Oxford University Press, New York.
    Nunnally, J. C. (1978). Psychometric theory. New York: Mcgraw-Hill.
    Oldham, G. R., & Cummings, A. (1996). Employee creativity: Personal and contextual factors at work. Academy of Management Journal, 39(3), 607-634. 
    Pieterse, A., Knippenberg, D., Schippers, M., & Stam, D. (2010). Transformational and transactional leadership and innovative behavior: The moderating role of psychological empowerment. Journal of Organizational Behavior, 31(4), 609-623.
    Rappaport, J. (1981). In praise of paradox: A social policy of empowerment over prevention. American Journal of Community Psychology, 9(1), 15-26.
    Rappaport, J. (1987). Terms of empowerment/Exemplars of prevention: Toward a theory for community psychology. American Journal of Community Psychology, 15(2), 121-148.
    Rappaport, J., & Seidman E. (2000). Handbook of community psychology. New York: Kluwer Academic/Plenum Publishers.
    Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714.
    Robbins, T. L., Crino, M. D., & Fredendall, L. D. (2002). An integrative model of the empowerment process. Human Resources Management Review, 12, 419-443.
    Ryan, K. D., & Oestreich, D. K. (1994). Cycle of mistrust. Executive Excellence, 11, (7), 15-16.
    Ryff, C. D. (1989). Happiness is everything, or is it? Explorations on the meaning of psychological well-being. Journal of Personality and Social Psychology, 57, 1069-1081.
    Ryff, C. D., & Keyes C. L. M. (1995). The structure of psychological well-being revisited. Journal of Personality & Social Psychology, 69(4), 719-727.
    Ryff, C. D., & Singer, B. (1998). The contours of positive human health. Psychological Inquiry, 9(1), 1-28.
    Scott, S. G., & Bruce, R. A. (1994). Determinants of innovative behavior: A path model ofindividual innovation in the workplace. Academy of Management Journal, 37(3), 580-607.
    Seers, A., Petty, M. M. & Cashman, J. F. (1995). Team-member exchange under team and traditional management. Group and Organization Management, 20(1), 18-33.
    Shalley, G. E., Zhou. J., & Oldham, G. R. (2004). The effects of personal and contextual characteristics on creativity: Where should we go from here? Journal of Management, 30(6), 933-958.
    Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management Journal, 38(5), 1442-1465.
    Tetlock, P. E., & Manstead, A. S. R. (1985). Impression management versus intrapsychic explanations in social psychology: A useful dichotomy? Psychological Review, 92, 59-77.
    Thomas, K. W., & Velthouse, B. A. (1990). Cognitive elements of empowerment: An interpretive model of intrinsic task motivation. Academy of Management Review, 15(4), 661-681.
    Vroom, V. H. (1964). Work and motivation. New York: Wiley.
    West, M. A., & Farr, J. L. (1990). Innovation at work. In M. A. West & J. L. Farr (Eds.), Innovation and creativity at work: Psychological and organizational strategies, 3-13. New York: Wiley.
    Wolfe, R. A. (1994). Organizational innovation: Review, critique and suggested research directions. Journal of Management Studies, 31, 405-430.
    Woodman, R. W., Sawyer, J. E., & Griffin, R. W. (1993). Toward a theory of organizational creativity. Academy of Management Review, 18, 293-321.
    Yuan, F., & Woodman, R. (2010). Innovative behavior in the workplace: The role of performance and image outcome expectations. Academy of Management Journal, 53(2), 323-342.
    Yukl G. A. (2006). Effective empowerment in organizations. Organization Management Journal, 3(3), 210-231.
    Zedeck, S. (1971). Problems with the use of moderator variables. Psychological Bulletin, 76, 295-310.

    下載圖示
    QR CODE