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研究生: 陳雅蓮
論文名稱: 高績效人力資源管理實務、工作敬業、組織認同與員工幸福感之關係
The Relationships among High-Performance HRM Practices, Employee Engagement, Organizational Identification, and Employee Well-being
指導教授: 余鑑
Yu, Chien
于俊傑
Yu, Chin-Cheh
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 135
中文關鍵詞: 高績效人力資源管理實務工作敬業組織認同員工幸福感
英文關鍵詞: high-performance HRM practices, employee engagement, organizational identification, employee well-being
論文種類: 學術論文
相關次數: 點閱:781下載:14
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  • 「幸福」是人類生活中不可缺少的原動力,包含了高昂的正向情緒以及對整體生活感到滿意,而與生活息息相關且佔據我們大多數時間的「工作」,則是影響幸福感的因素之一。對現今企業而言,如何創造健康快樂的工作環境,以提升員工幸福感,讓員工在工作與生活上獲得滿意,進而願意致力於為組織達成績效,儼然已是一項重要課題。然而,影響員工幸福感的因素眾多,其中包含升遷、加薪、工作環境改善等與人力資源管理相關之措施,另外,過往研究亦顯示當員工對工作的敬業態度以及對組織的認同程度愈高時,其幸福感亦隨之增加。
    因此,本研究旨在探討高績效人力資源管理實務、工作敬業、組織認同與員工幸福感之間的關聯性,並進一步以層級迴歸分析工作敬業與組織認同於高績效人力資源管理實務與員工幸福感間之中介關係。研究成果期望能提供國內居家修繕服務產業龍頭T公司在落實人力資源管理實務以及提升員工的工作敬業態度與組織認同感之參考,進而有助於增進員工的幸福感,並正向積極為組織創造績效,達成組織與員工雙贏。而本研究之對象為T公司之正職員工,採用抽樣方式以E-mail及委託人力發送問卷來蒐集實證資料,總計發出400份問卷,回收380份,有效問卷共371份,問卷有效率為92.75%。本研究結果發現分述如下:
    1.高績效人力資源管理實務對工作敬業具有正向影響。
    2.高績效人力資源管理實務對組織認同具有正向影響。
    3.工作敬業對員工幸福感具有正向影響。
    4.組織認同對員工幸福感具有正向影響。
    5.高績效人力資源管理實務對員工幸福感具有正向影響。
    6.工作敬業對高績效人力資源管理實務與員工幸福感具有部分中介
    效果。
    7.組織認同對高績效人力資源管理實務與員工幸福感具有部分中介
    效果。

    "Well-being", which includes high-positive emotions and overall life satisfaction, is an indispensable driving force to human life, and "work" is one of the factors affecting the well-being. For today's enterprises, it is important to create a healthy and happy work environment to enhance employee well-being, so employees get satisfaction in work and life and are willing to achieve the goal of the organization. However, there are many factors that affect employee well-being, which includes promotion, raise of the salary, working environment improvement and other HRM practices. In addition, previous researches showed that when an employee has high engagement and organizational identification, his/her well-being increases.
    The focus of this study is to investigate the correlation of the high-performance HRM practices, employee engagement, organizational identification, and employee well-being. Totally 400 questionnaires were sent to employees in Company T, 371 are effective, and the effective ratio of the questionnaires is 92.75%. The results of this study can be used as a reference for Company T in its implementation of HRM practices to enhance employee engagement and organizational identification, and thereby helps to enhance employee well-being and create positive performance for the organization. This study includes the following results:
    1. The high-performance HRM practice has positive impact on employee engagement;
    2. The high-performance HRM practice has positive impacts on organizational identification;
    3. The employee engagement positively influences employee well-being;
    4. The organizational identification positively influences employee well-being;
    5. The high-performance HRM practice is positively related to employee well-being;
    6. The employee engagement shows a small mediation effect on high-performance HRM practices and employee well-being;
    7. The organizational identification shows a small mediation effect on high-performance HRM practices and employee well-being.

    謝 誌 i 中文摘要 iii ABSTRACT v 目 錄 vii 表 次 ix 圖 次 xi 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 5 第三節 研究範圍與限制 7 第四節 重要名詞釋義 9 第二章 文獻探討 12 第一節 高績效人力資源管理實務 12 第二節 工作敬業 21 第三節 組織認同 26 第四節 員工幸福感 32 第五節 變項間之相關性 40 第三章 研究設計與實施 45 第一節 研究架構與假設 45 第二節 研究方法 47 第三節 研究步驟 48 第四節 研究對象 50 第五節 研究工具 51 第六節 資料分析 56 第四章 研究結果 59 第一節 問卷回收與統計 59 第二節 敘述性統計分析 60 第三節 信效度分析 71 第四節 相關分析 79 第五節 迴歸分析 85 第六節 層級迴歸分析 90 第七節 研究假設結果摘要 96 第五章 結論 97 第一節 研究結論 97 第二節 管理意涵 108 第三節 研究貢獻 113 第四節 後續研究建議 116 參考文獻 118 一、中文部分 118 二、外文部分 121 附 錄 131

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