研究生: |
黃韻真 Yun-Chen Huang |
---|---|
論文名稱: |
網路福袋購買意願影響因素之研究 An Empirical Study of Purchase Intention of On-line Lucky Bags |
指導教授: |
周世玉
Chou, Shih-Yu |
學位類別: |
碩士 Master |
系所名稱: |
管理研究所 Graduate Institute of Management |
論文出版年: | 2012 |
畢業學年度: | 100 |
語文別: | 中文 |
論文頁數: | 76 |
中文關鍵詞: | 網路福袋 、可想像性 、期盼 、正面口碑程度 、搭售價格 |
英文關鍵詞: | On-line lucky bags, imageability, hope, positive E-WOM, bundling price |
論文種類: | 學術論文 |
相關次數: | 點閱:192 下載:0 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究以網路女性服飾福袋為研究主體,旨要在探討消費者對網路福袋購買意願影響之因素。過去對購買意願研究很多,但對網路福袋購買意願的研究很少。網路福袋與一般商品不同之處在於他會帶給消費者期盼與想像。經文獻探討找出與網路福袋這類商品特性相關的因素:可想像性、期盼、正面口碑程度與知覺風險會對消費者對網路福袋的購買意願與知覺價值有影響。此外,網路福袋的搭售價格對消費者而言是無法自己決定的,但價格是賣方重要的策略之一,因此在研究模型中搭售價格扮演了調節角色。
經網路問卷發放實證研究發現,可想像性、期盼與正面口碑程度確實對購買意願有正向影響。知覺風險對知覺價值有負向影響。知覺價值對購買意願有正向影響。搭售價格在正面口碑程度對購買意願的正向影響上,扮演了調節的影響。當搭售價格較高時,正面口碑程度對購買意願的正向影響將會被減弱。以外,研究結果還發現,當固定其他影響因素不變時,搭售價格對購買意願有正向的影響。也就是說,當與市場中相同條件、策略的競爭者競爭時,不應降低搭售價格陷入價格競爭來吸引消費者,反而應提高搭售價格可使消費者購買意願增加。
In this study we investigate the relevant factors that have direct as well as indirect influences on purchase intention of consumers in on-line female cloth lucky bags markets. Though there have been lots of empirical studies exploring determinants of consumer purchase intention, very few are about the context of on-line lucky bags consumption. The specific factors that differentiate on-line lucky bags consumption from other products are hope and imaginability for consumers in this context. Through literature review, we identify imaginability, hope, positive e-WOM and perceived risk have effects on purchase intention for on-line lucky bags consumers. Besides, we argue that the bundling price of on-line lucky bags is a possible moderating factor on the casual relationships between the above-mentioned factors and purchase intention.
The data analysis of our empirical investigation shows that (1) imaginability, hope and positive e-WOM have significant, positive impact on purchase intention; (2) perceived risk has significant influence on perceived value; (3) bundling price indeed has a moderate role on the impact of positive e-WOM on purchase intention. When bundling price is high, the impact of positive e-WOM on purchase intention is weakened. The result also shows that when other influences are held constant, bundling price has a positive effect on purchase intention. That is, when competing with competitors who have similar strategies and resource conditions, an on-line firm should not lower bundling price to attract consumers, instead it should increase the bundling price.
●中文部分
王貴賢(2004),消費者網路競標意圖研究-認知風險觀點,中央大學資管所碩士論文,未出版,桃園。
台灣網路資訊中心(2011, July 13),台灣寬頻網路使用2011年台灣上網人口增加73萬,Retrieved from http://stat.twnic.net.tw/。
李芷茵(2003),情緒與情緒感染對消費者決策的影響,交大管理科學所,未出版,新竹。
兩大電信跨足書城 整合虛實行動購書 (2011, December 20),卡優新聞網。
波仕特線上市調(2012, February 16),售價較便宜的福袋組合能吸引購買意願,Retrieved from http://www.pollster.com.tw/Aboutlook/lookview_item.aspx?ms_sn=1680 。
卓怡君(2005),今年福袋 超值大包,自由時報。
吳馨仁(2007,June),網路福袋的知覺價值與購買意願之影響因子,國立成功大學國際企業研究所碩士論文,未出版,台南。
林碧霞(2007,January),品牌形象及產品知識對購買意願之影響-價格折扣干擾效果之探討,大同大學 事業經營研究所碩士論文,未出版,臺北。
陳盈秀(2006),網路書店瀏覽者之產品涉入、知覺風險影響其購買意願之
研究,南華大學出版事業管理研究所碩士論文,未出版,嘉義。
資策會(2008, April 14),網路購物者對推薦機制的需求大增, http://www.find.org.tw/find/home.aspx?page=news&id=5138 。
蔡佳芸(2007),探討購物環境形象、購物情緒與購買意願之關係─以阿里山購茶之大陸觀光團客為例,國立彰化師範大學環境暨觀光遊憩研究所,未出版,彰化。
蘇維斌(2010),”行銷拉式策略對購買意願影響之研究-以系統櫥櫃通路為例”,中興行銷碩士論文,未出版,台中。
●英文部分
Agarwal, S., and Teas, R.K. (2001), “Pereived value: Mediating role of percceived risk,” Journal of Marketing Theory and Practice, 9(4), 1-14.
Arndt, J. (1967),Word of Mouth Advertising:A Review of the Literature, New York:Advertising Research Federation.
Babin, B.J., and Babin, L.(2001). Seeing something different? A model of schema typicality, consumer affect, purchase intensions, and perceived shopping value. Journal of Business Research, 54(2), 89-96.
Bauer, R.A. (1960), “Consumer Behavior as Risk Taking,” in Dynamic Marketing for a Changing World, R.S. Hancock, ed. Chicago: American Marketing Association, pp.389-398.
Bennett, P. D., and Harrell, G. D. (1975), “The role of confidence in understanding and predicting buyers’ attitudes and purchase intentions.” Journal of Consumer Research, 2, pp.110–117.
Berns, G. S., McClure, S.M., Pagnoni,G., and Montague, P.R. (2001), "Predictability Modulates Human Brain Response to Reward," Journal of Neuroscience, 21 (8), 2793-2798.
Bichart, B. and Schindler, R.M.(2001),”Internet Forums as Influential Sources of Consumer Information,” Journal of Interactive Marketing, Vol.15(3), pp.31-40.
Bitner, M. J. (1990), “Evaluating Service Encounters; The Effects of Physical Surroundings and Employee Responses”, Journal of Marketing, Vol.54(2), pp.69-82.
Brown, J. J. and Reingen, P. H.(1987), ”Social Ties and Word-of-Mouth Referral Behavior”, Journal of Consumer Research, Vol. 14(December), pp. 350-362.
Bone, P. F(1995), “Word-of-Mouth Effects on Short-Term and Long-Term Product Judgment”, Journal of Business Research, 32, pp. 213-223.
Buswas, A., and Blair, E.A.(1991), ”Contextual Effects on Reference Prices in Retail Advertisements,” Journal of Marketing, 3, pp.55-68.
Calvo, M. G. and Castillo, M.D. (2001), "Selective Interpretation in Anxiety: Uncertainty for Threatening Events," Cognition and Emotion, 15 (3), 299-320.
Chang, H., and Hsiao, H. (2008), “Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry,” Service Industries Journal, 28(4), pp.513-528.
Chatterjee, P.(2001), “Online Review: Do Consumers Use Then?,” Advances in consumer research, 28, 129-133.
Cheung, C.M.K., Lee, M. K.O., and Rabjohn, N. (2008), “The Impact of Electronic Word-of-Mouth: The Adoption of Online Opinions in Online Customer Communities,” Internet Research, 18(3), 229-247.
Chevalier, J. A. and Mayzlin, D. (2003,August 6), “The Effect of Word of Mouth on Sales: Online Book Reviews”. Yale SOM Working Paper No's. ES-28 and MK-15. Available at SSRN: http://ssrn.com/abstract=432481
Chu, W., Choi, B., and Song, M. R.(2005), ”The role of on-line retailer brand and infomediary reputation in increasin consumer purchase intention,” Intennational Journal of Electronic Commerce, 9(3), 115-127.
Chu, C. W., and Lu, H.P. (2007),”Factors influencing online music purchase intention in Taiwan- an empirical study based in the value- intention framework,” Internet Research, 17(2), pp.139-155.
Cox, D. F.,(1967), “Risk Taking and Information Handling in Consumer Behavior,
Risk Handling and Information Handling in Consumer Behavior“, ed. by Donald F. Cox, Boston: Harvard University.
Cox, D. F. and Stuart U. R. (1967), "Perceived Risk and Consumer Decision Making: The Case of Telephone Shopping," In Donald F. Cox (eds.), Risk Taking and Information Handling in Consumer Behavior, Boston, MA: Harvard University Press, pp. 487-506.
Cunningham, S. M. (1967), "The Major Dimensions of Perceived Risk," In Donald F. Cox (eds.), Risk Taking and Information Handling in Consumer Behavior, Boston, MA: Harvard University Press, pp. 82-108.
Day, G. S. (1978), ”Are Consumers Satisfied?” Consumerism: Search for the Consumer Interest, 3rd rdition, Eds. D. A. Aaker and G. S. Day, New York: Free Press, pp.406-417.
Dellarocas, C.(2003), “The digitization of word of mouth: Promise and challenges of online feedback mechanisms,” Management Science, Vol.49(10), pp.1407-1424.
Ding, M., Eliashberg, J., Huber, J., and Saini, R(2005), “Emotional bidders-an analytical and experimental examination of consumers’ behavior in a priceline-like reverse auction,” Management Science, 51(3), pp.352-264.
Dodds, W. B., Monroe, K. B., and Grewal, D. (1991), “Effects of Price, Brand, and Store Information on Buyers' Product Evaluations,” Journal Of Marketing Research (JMR), 28(3), 307-319.
Donovan and Rossiter,(1982),Store atmosphere; an environmental psychology approach. Journal of Retailing, 58(1),34-57.
Fishbein, M. and Alzen, I. (1975), “Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Reading, Mass,” Addison-Weslry.
Fornell , C and Larcher, D.F.(1981), “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error”, Journal of Marketing Research, Vo;. 18 No.1 , pp 39-50.
Gardner and Meryl, P. (1985), "Mood States and Consumer Behavior: A Critical Review. " Journal of Consumer Research, Vol. 12 (Dec), 281-300.
Garretson, J. A.M. and Clow, E. K.(1999), “The influence of Coupon Fair Value on Service Quality Expectation. Risl Perception and Purchase Intention in the Dental Industry,” Journal of Serviec Marketing, 13(1), pp.59-72.
Godes, D., and Mayzlin, D.(2004, Fall), “Using Online Conservations to Study Word of Mouth Communication,” Marketing Science, 23, 4, 545-560.
Goldsmith, R. E. and Horowitz, D.(2006), “Measuring Motivations for Online Opinion Seeking,” Journal of interactive Advertising, Vol.6(2), pp.1-16.
Goyette, I., Ricard, L., Bergeron, J. and Marticotte, F. (2010). E-WoM Scale: Word-of-Mouth Measurement Scale for e-Services Context. Canadian Journal of Administrative Sciences, 27(1), 5 – 23.
Grewal, D., Krishnan, R. R., Baker, J., and Borin, N. (1998). The Effects of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions. Journal Of Retailing, 74(3), pp.331-352.
Groth, J. C. (1995), “Exclusive value and the pricing of services,” Management Decision, 33(8), pp.22-29.
Guiltinan, J.P.(1987), “The price bundling of services: Anormative Framework,” Journal of Marketing, 51(2), 74-85.
Henning-Thurau, T. and Walsh,G. (2003), ”Electronic Word-of- Mouth: Motives for and Consequence ot Reading Customer Articulations on the Internet,” Internation Journal of Eletornic Comerce, Vol.8(2), pp.51-74.
Hennig-Thurau, T., Gwinner, K.P. ,Walsh G. and Gremler, D. D. (2004), “Electromic Word-of Mouth via Consumer-Opinion Platform: What Motivates Consumers to Articulate Themselves on the Internet,” Journal of Interactive Marketing,18(1), 38-52.
Herr, Kardes, F., and John K.(1991), “Effect of Word-of-Mouth and Product-Attribute Information on Persuasion:an Accessibility-Diagnostic
Perspective,” Journal of Consumer Research, Vol. 17, pp.454-462.
Howard, J. A., and Sheth, J. N. (1969), “The theory of buyer behavior,” New York: Wiley.
Huang, W.-Y., Schranl, J, and Dubinsky, A.J.(2004), “Effect of brand name on consumers’ risk perceptions of online shopping, ” Journal of Consumer Behavior, 4(1),40-50.
Jacoby, J. and Kaplan, L.(1972), “The components of perceived risk,” Proceedings of 3ed Annual Conference, Association for Consumer Research, pp.382-393.
Kahneman, D., Slovic, P., and Tversky, A. (1982), Judgment under Uncertainty: Heuristics and Biases, New York: Cambridge University Press.
Kalyanaram, G, and Winer, R, S. (1995), ”Empirical Generalizations from Rference Price Research,” Marketing Science, 14m pp.161-169.
Kastenholz, J.,and Young, C. (2003), “How Recall Misses the Emotion in Advertising that Builds Brands.” Transcript Proceedings. New York: Advertising Research Foundation.
Lee, S. H.(2009), “How do online reviews affect purchasing intention?” African Journal of Business Management, 3(10), 576-581.
Lee,Y. H.and Cheng Q. (2009), “When Uncertainty Brings Pleasure: The Role of Prospect Imageability and Mental Imagery,” Journal of Consumer Research, 36(4), 624-633.
Leonard-Barton, D. (1985), “Experts as Negative Opinion Leaders in the Diffusion of a Technological Innovation,” Journal of Consumer Research, Vol.11(4), pp.914-926.
Loewenstein, G. (1994), "The Psychology of Curiosity: A Review and Reinterpretation," Psychological Bulletin, 116 (1), 75-98.
Maclnnis, D. J. and Linda L.P. (1987), "The Role of Imagery in Information Processing: Review and Extensions," Journal of Consumer Research, 13 (March), 473-91.
Maclnnis,D.J.,and Mello,G.E.d.(2005),”The concept of hope and its relevance to product evaluation and choice,” Journal of Marketing, 69, pp.1-14.
Miyazaki, A. D., and Fernandez, A.(2001), “Consumer perceptions of privacy and security risks for online shopping,” The Journal of Consumer Affairs, 35(1), pp.27-44.
Montoe, K. B., and Krishnan, R.(1985), “Perceived Quality: How Consumer View Stores and Merchandise,” New Yorl:McGrae-Hill.
Natlor, G., and Frank, K.E.(2001), “The effect of price bundling on consumer perceptions of value,” The Journal of Services Marketing, 15(4/5), 270-281.
Nunnally, J.C.(1978),Psychometric Theory, McGraw-Hill.
Ofir, C. and Lynch, J. G. Jr., (1984), "Context Effects on Judgment under Uncertainty," Journal of Consumer Research, 11 (September), 668-79.
Olderog, T., and Skiera, B.(2000), ”The benefits of bundling strategies,” Schmalenbach Business Review: ZFBF, 52(2), 137-159.
Paivio, A., Yuille,J.C. and Madigan,S.A. (1968), "Concreteness, Imagery, and Meaningfulness Values for 925 Nouns," Journal of Experimental Psychology, 76 (I), 1-25.
Park, J., Lennon, S. J., and Stoel, L. (2005). On-line product presentation: Effects on mood, perceived risk, and purchase intention. Psychology and Marketing, 22(9), pp.695-719.
Pavlou, P. A.(2004), “Do Online Feedback Mechanisms Build Goodwill Trust? A
Longitudinal Analysis of Qualitative Feedback Comments in Online Marketplace,” MIS Quarterly.
Peter,J. P., and Tarpey Sr, L. X. (1975), ”A comparative analysis of three consumer decisions strategies,” Journal of Consumer Research, 2(1), pp.29-37.
Pham, T. M. (1998). Representativeness, Relevance and the Use of Feelings in Decision-making. Journal of Consumer Research, 25(2), 373-387.
Pham, M. T., Cohen, J., Pracejus, J., and Hughes, D. (2001). Affect Monitoring and the Primacy of Feelings in Judgment. Journal of Consumer Research, 28(2), 167188.
Phelps, J. E. Lewis, R., Mobilio, L., Perry, D. and Raman N.(2004), “Viral Marketing or Electronic word-of-month Advertising: Examining Consumer Response and Motivations to Pass along E-mail,” Journal of Advertising Research, 44(4), 333-338
Raghunathan, R., and Pham, M. T. (1999). All negative moods are not equal: Motivational influences of anxiety and sadness on decision making. Organizational Behavior and Human Decision Processes, 79(1), 56-77.
Richins, M. L.(1983), “Negative word-of-mouth by dissatisfied customers:a pilot study”, Journal of consumer Research, Vol. 10, pp. 73-82.
Roselius, T. (1971). Consumer rankings of risk reduction methods, Journal of Marketing, 35( Jan.), 56-61.
Schiffman , L. and Leslie,K. (2000), Consumer Behavior 7th ed., Prentice Hall, Inc.
Schultz W., Dayan,P. and Montague, P.R. (1997), "A Neural Substrate of Prediction and Reward," Science, 275 (March 14), 1593-99.
Senecal, S. and Nantel,J. (2004), “The influence of online product recommendations on consumers’ online choice,” Journal of Retailing, Vol.80(2), pp.159-169.
Sherman, E., Mathur, A., and Smith, R.B.(1997). Store environment and consumer purchase behavior; mediating role of consumer emotions. Psychology and Marketing, 14(4), 361-78.
Snoj, B., Korda, A. P., and Mumel, D.(2004), “The relationships among perceived quality, perceived risk and perceived product value,” The Journal of Product and Brand Management, 13(2/3), pp.156-167.
Strauss, J. and Frost, R., (2012), E-Marketing, 6th edition, Pearson Education, Inc.
Stremersch, S., and Tellis, G.J. (2002), ”Strategic bundling of products and prices: A new synthesis for marketing,” Journal of Marketing, 66(1), 55-72.
Sweeney, J.C., Soutar, G.N., and Johnson, L.W. (1999), “The role of perceived risk in the quality-value relationship: A study in a retail environment.” Journal of Retailing, 75(1), pp.77–105.
Tan, S. J.(1999), “Strategies for reducing consumers' risk aversion in Internet shopping,” Journal of Consumer Marketing, volume 16(2), pp.163-180.
Thaler, R.(1985), ”Mental accounting and consumer choice,” Marketing Science(pre-1986), 4(3), pp.199-214.
Tokyo Fashion News(2011, January 3),Fukubukuro Pictures – Takeshita Dori 2011,Retrieved from http://tokyofashion.com/fukubukuro-pictures-takeshita-dori-2011/ 。
Turnbull, P. W., Leek, S., and Ying, G(2000), “CustomerConfusion: The Mobile Phone Market,” Journal of Marketing Management, 16, 143-163.
Urbany,J. E., Dickson, P.R., and Wilkie, W.L. (1989), "Buyer Uncertainty and Information Search," Journal of Consumer Research, 16 (September), 208-15.
Vijayasarathy, L. R., and Jones, J. M. (2000). Print and Internet catalog shopping.Internet Research: Electronic Networking Applications and Policy, 10, pp.191–202.
Walker, D. and Dubitsky, T. (1994), "Why Liking Matters," Journal of Advertising Research, 34(3), 9-18.
Westbrook, R.A. (1987). Product/consumption-based affective responses and postpurchase processes. Journal of Marketing Research, 24(3), 258–270.
Wikipedia(2012),Fukubukuro,Retrieved from http://en.wikipedia.org/wiki/Fukubukuro 。
Wilson, T. D., Centerbar, D.B., Kermer, D.A. and Gilbert, D.T. (2005), "The Pleasures of Uncertainty: Prolonging Positive Moods in Ways People Do Not Anticipate," Journal of Personality and Social Psychology, 88 (I), 5-21.
Yee,C.J., San, N. C., and Ch'ng H., K. (2011), “Consumers' Perceived Quality, Perceived Value and Perceived Risk Towards Purchase Decision on Automobile,” American Journal Of Economics and Business Administration, 3(1), pp.47-57.
Zeithaml, V.A.(1988), “Consumer perceptions of price, qualuty, and value: a means-end model and synthesis of evidence,” Journal of Marketing, 52(3), 2-22.