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研究生: 黃韻真
Yun-Chen Huang
論文名稱: 網路福袋購買意願影響因素之研究
An Empirical Study of Purchase Intention of On-line Lucky Bags
指導教授: 周世玉
Chou, Shih-Yu
學位類別: 碩士
Master
系所名稱: 管理研究所
Graduate Institute of Management
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 76
中文關鍵詞: 網路福袋可想像性期盼正面口碑程度搭售價格
英文關鍵詞: On-line lucky bags, imageability, hope, positive E-WOM, bundling price
論文種類: 學術論文
相關次數: 點閱:192下載:0
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  • 本研究以網路女性服飾福袋為研究主體,旨要在探討消費者對網路福袋購買意願影響之因素。過去對購買意願研究很多,但對網路福袋購買意願的研究很少。網路福袋與一般商品不同之處在於他會帶給消費者期盼與想像。經文獻探討找出與網路福袋這類商品特性相關的因素:可想像性、期盼、正面口碑程度與知覺風險會對消費者對網路福袋的購買意願與知覺價值有影響。此外,網路福袋的搭售價格對消費者而言是無法自己決定的,但價格是賣方重要的策略之一,因此在研究模型中搭售價格扮演了調節角色。
    經網路問卷發放實證研究發現,可想像性、期盼與正面口碑程度確實對購買意願有正向影響。知覺風險對知覺價值有負向影響。知覺價值對購買意願有正向影響。搭售價格在正面口碑程度對購買意願的正向影響上,扮演了調節的影響。當搭售價格較高時,正面口碑程度對購買意願的正向影響將會被減弱。以外,研究結果還發現,當固定其他影響因素不變時,搭售價格對購買意願有正向的影響。也就是說,當與市場中相同條件、策略的競爭者競爭時,不應降低搭售價格陷入價格競爭來吸引消費者,反而應提高搭售價格可使消費者購買意願增加。

    In this study we investigate the relevant factors that have direct as well as indirect influences on purchase intention of consumers in on-line female cloth lucky bags markets. Though there have been lots of empirical studies exploring determinants of consumer purchase intention, very few are about the context of on-line lucky bags consumption. The specific factors that differentiate on-line lucky bags consumption from other products are hope and imaginability for consumers in this context. Through literature review, we identify imaginability, hope, positive e-WOM and perceived risk have effects on purchase intention for on-line lucky bags consumers. Besides, we argue that the bundling price of on-line lucky bags is a possible moderating factor on the casual relationships between the above-mentioned factors and purchase intention.
    The data analysis of our empirical investigation shows that (1) imaginability, hope and positive e-WOM have significant, positive impact on purchase intention; (2) perceived risk has significant influence on perceived value; (3) bundling price indeed has a moderate role on the impact of positive e-WOM on purchase intention. When bundling price is high, the impact of positive e-WOM on purchase intention is weakened. The result also shows that when other influences are held constant, bundling price has a positive effect on purchase intention. That is, when competing with competitors who have similar strategies and resource conditions, an on-line firm should not lower bundling price to attract consumers, instead it should increase the bundling price.

    摘要 ……………………………………………………………… i Abstract ………………………………………………… ii 目錄 ……………………………………………………………… iii 圖目錄 ………………………………………………………… v 表目錄 ………………………………………………………… vi 第一章 緒論 …………………………………………… 1 第一節 研究背景 ……………………………………… 1 第二節 研究動機 ……………………………………… 3 第三節 研究問題 ……………………………………… 5 第四節 研究目的 ……………………………………… 5 第五節 論文結構 ……………………………………… 5 第二章 文獻探討 …………………………………… 8 第一節 可想像性 ……………………………………… 8 第二節 網路口碑 ……………………………………… 10 第三節 期盼 ……………………………………………… 13 第四節 可想像性、正面口碑與期盼對購買意願、知覺風險與知覺價值之影響 …………… 13 第五節 知覺風險、知覺價值與購買意願之關係 ……………… 18 第六節 搭售價格 ……………………………………… 19 第三章 研究方法 …………………………………… 23 第一節 研究架構 ……………………………………… 23 第二節 研究對象 ……………………………………… 25 第三節 變數之操作型定義與衡量 ………… 26 第四節 問卷設計與操弄檢定 ………………… 30 第五節 抽樣設計 ……………………………………… 33 第六節 資料分析方法 ……………………………… 33 第四章 資料分析與檢定 ………………………… 34 第一節 敘述性統計 …………………………………… 34 第二節 信度與效度分析 …………………………… 36 第三節 研究假說檢定結果 ……………………… 37 第四節 討論 ………………………………………………… 42 第五章 結論與建議 ………………………………… 45 第一節 研究結論 ……………………………………… 45 第二節 管理意涵 ……………………………………… 45 第三節 研究貢獻 ……………………………………… 47 第四節 研究限制與未來研究方向 ………… 48 參考文獻 …………………………………………… 50 附錄 ………………………………………………… 61 附錄一 問卷情境操弄圖片 …………… 61 附錄二 完整問卷資訊 …………………… 73 圖目錄 圖1-4 研究流程圖 …………………… 7 圖3-1-1 研究架構 ……………………… 23 表目錄 表3-1-1 研究假設 ……………………… 24 表3-4-1 各變項衡量量表 ………… 30 表4-1-1 樣本資本資料與網路購物行為 ……………… 35 表4-2-1 信度與AVE …………………… 36 表4-2-2 相關係數表 …………………… 36 表4-3-1 操弄檢定 ………………………… 37 表4-3-2 迴歸檢定結果 ……………… 40 表4-4-1 假說檢定之結果 …………… 44

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