簡易檢索 / 詳目顯示

研究生: 張仁鴻
Ren-Hong Chang
論文名稱: 訓練職能與人力資源部門角色關係之探討:人力資源效能的中介效果
The Mediating Effect of the Perceived HR Effectiveness on the Relationship between Training Competency and the Perceived Role of HR Department
指導教授: 林怡君
Lin, Yi-Chun
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2010
畢業學年度: 98
語文別: 英文
論文頁數: 94
中文關鍵詞: 訓練職能人力資源部門角色人力資源效能
英文關鍵詞: Training competency, Perceived role of HR department, Perceived HR effectiveness
論文種類: 學術論文
相關次數: 點閱:195下載:34
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 生活在這個快速變化的環境裡,組織需要訓練來改善員工的技巧、態度以及動機進而提升整體績效。因此,對於人力資源部門來說,更需要確保人力資源人員的訓練職能來改善部門整體績效,進而提升整體部門角色。本研究之目的在於探討訓練職能、人力資源績效與人力資源部門角色三者關係。
      本研究一共發送了765份的問卷,共有319份問卷回收,整體回收率達41.6%。研究資料使用SPSS 17版分析。研究結果顯示訓練職能與人力資源部門角色以及人力資源效能間有正向的相關性。此外,人力資源部門角色以及人力資源效能間也有正向的相關性。而人力資源效能則部分中介訓練職能以及人力資源角色的關係。

    Living in such a fast-changing environment, organizations need trainings to improve employee skills, attitudes and motivation to increase the overall performance. Therefore, as for the HR department, HR practitioners need training competency to increase their effectiveness so that the importance of department could become higher. The purpose of this research is to examine the relationship between training competency, the perceived HR effectiveness and the perceived role of HR department.
      In this study, seven hundred and sixty-five copies of questionnaires were sent to the respondents. Three hundred and thirty questionnaires were collected. Eleven questionnaires were eliminated so there were three hundred and nineteen valid questionnaires. The final return rate was 41.6%. Data of the study were analyzed in quantitative method by using the SPSS 17.0. The results indicated that training competency was positively related to the perceived role of HR department and the perceived HR effectiveness.  Also, the perceived HR effectiveness was positively related to the perceived role of HR department. There was a partly mediating effect of the perceived HR effectiveness on the relationship between training competency and the perceived role of HR department.

    Abstract I Table of Contents II List of Tables IV List of Figures VI CHAPTER I. INTRODUCTION 1 Background of the Study 1 Statement of the Problems 3 Research Purpose 3 Research Questions 4 Significance of the Study 4 Limitations 5 Research Procedure 6 Definition of Terms 7 CHAPTER II. LITERATURE REVIEW 9 Training Competency 9 The Perceived HR Effectiveness 15 The Perceived Role of HR Department 19 Training Competency and the Perceived Role of HR Department 23 Training Competency and the Perceived HR Effectiveness 24 The Perceived HR Effectiveness and the Perceived Role of HR Department 26 The Perceived HR Effectiveness as a Mediator 27 CHAPTER III. METHODOLOGY 29 Research Framework 29 Research Hypotheses 30 Research Method 30 Research Design 30 Validity and Reliability 36 Data Collection 44 Data Analysis 45 CHAPTER III. RESULTS AND DISCUSSIONS 47 Sample Descriptive Statistics 47 Correlation Analysis 51 Hierarchical Regression Analysis 55 CHAPTER III. CONCLUSIONS AND RECOMMENDATIONS 71 Conclusions 71 Recommendations 75 REFERENCES 79 APPENDIX A. QUESTIONNAIRE (CHINESE VERSION) 85 APPENDIX B. QUESTIONNAIRE (ENGLISH VERSION) 89

    Academy for Quality in Training and Education. (2005). ISO 10015 certification. Centre for Socio-eco-Nomic Development.
    Allen, W.C. (2006). Overview and Evolution of the ADDIE training system. Advances in Developing Human Resources, 8(4), 430-441.
    Armstrong, M. (2006). A handbook of human resource management practice (10th ed) (pp.53-93). Sterling, VA: Kogan Page.
    Barber, D., Huselid, M.A., & Becker, B.E. (1999). Strategic human resource management at Quantum. Human Resource management, 38(4), 321-328.
    Baron, R.M. & Kenny, D.A. (1986). The moderator-mediator variable distinction in Social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
    Bargerstock, A.S. (2009). The HRM effectiveness audit: a tool for managing accountability in HRM. ViOS, Inc.
    Barnery, J.B. & Wright, P.M. (1998). On becoming a strategic partner: The role of human resources in gaining competitive advantage. Human Resource Management, 37(1), 31-46.
    Beach, D.S. (1980). Personnel-The management of people at work (pp.323). New York: Macmillan.
    Beatty, R.W. & Schneier, C.E. (1997). New HR roles to impact organizational performance: From partners to players, Human Resource Management, 36(1), 29-37.
    Beatty, R.W., Ewing, J.R., & Tharp, C.G. (2003). HR’s role in corporate governance: Present and prospective. Human Resource Management, 42(3), 257-269.
    Becker, B.E. & Huselid, M.A. (1999). Overview: Strategic human resource management in five leading firms. Human Resource Management, 38(4), 287-301.
    Becker, B.E., Huselid, M.A., & Ulrich, D. (2001). The HR scorecard: Linking people, strategy and performance. Boston: Harvard Business School.
    Becker, B.E. & Huselid, M.A. (2006). Strategic human resource management: Where do we go from here? Journal of Management, 32(6), 898-925.
    Belcourt, M. (2001). Measuring and managing the HR function: a guide for boards. Ivey Business Journal, 35-39.
    Borman, W.C. & Motowidlo, S.J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10(2), 99-109.
    Bureau of Employment and Vocational Training. (2004) TTQS Scorecard. Retrieved November 16, 2009, from http://www.evta.gov.tw/content/list.asp?mfunc_id=11
    Caldwell, R. (2008). HR business competency models: Re-contextualising effectiveness, Human Resource Management Journal, 18(3), 275-294.
    Cho, S. & Woods, R.H. (2005). Examining the impact of human resource management on organizational performance. Academy of Management Journal, 21(2), 243-259.
    Cook, K.W. & Bernthal, P. (2009). Job/role competency practices survey report. Development Dimensions International, Inc.
    Cowling, M. (2008). Does IIP add value to businesses? Institute for Employment Studies.
    Delaney, J.T. & Huselid, M.A. (1996). The impact of human resource management practice on perceptions of organizational performance. Academy of Management Journal, 39(4), 949-969.
    Delery, J.E. & Doty, D.H. (1996). Modes of theorizing in strategic human resources management: Tests of universalistic, contingency, and configurational performance prediction. Academy of Management Journal, 39, 802-835.
    Frederick W. Taylor. (1911). The principles of scientific management (pp.5-29). New York: Harper Bros.
    Glanville, M.Y. (2004). Strategic HR for today’s biotechnology companies. Nature Biotechnology, 22(9), 1189.
    Greener, S. & Bourner, T. (2005). Investors in people: What’s it all about? Working paper.
    Guieford, J. P. (1965). Fundamental statistics in psychology and education. New York: McGraw-Hill.
    Han, J., Chou, P., Chao, M., & Wright, P.M. (2006). The HR competencies-HR effectiveness link: A study in Taiwanese high-tech companies. Human Resource management, 45(3), 391-406.
    Hunter, R.H. (1999). The new HR and the new HR consultant: Developing human resource consultants at Andersen consulting, Human Resource Management, 38(2), 147-155.
    Huselid, M.A. (1995). The impact of human resource management practices in turnover, productivity and corporate financial performance. Academy of Management Journal, 38(3), 635-672.
    Huselid, M.A., Jackson, S.E., & Schuler, R.S. (1997). Technical and strategic human resource management effectiveness as determinants of firm performance. Academy of Management Journal, 40(1), 171-188.
    Investors In People. (2004). IIP standard. Retrieved November 13, 2009, from http://www.investorsinpeople.co.uk/interactive/Pages/default.aspx
    Investors In People. (2008). 2007-2008 Company Report. Retrieved October 16, 2009, from http://www.investorsinpeople.co.uk/Facts/Successes/Pages/default.aspx
    ISO 10015: 1999. (1999). Quality management -Guidelines for training: ISO 10015:1999, International Organization for Standardization.
    Jacobs, R.L. (2007). The OSU Training Management System. The Ohio State University.
    Jawahar, I.M., Meurs, J.A., Ferris, G.R., & Hochwarter, W.A. (2008). Self-efficacy and political skill as comparative predictors of task and contextual performance: A two-study constructive replication, Human Performance, 21, 138-157
    Kanaga, K. (2007). Performance test designing an effective competency model. Leader In Action, 27(4), 7-10.
    Khalil, A.H.O., Ismail, M., Suandi, T., & Silong, A.D., (2009). Human resource development competencies as predictors of agricultural extension agents’ performance in Yeomen. Human Resource Development International. 12(4), 429-447.
    Kirkpatrick, C. L. (1959). Technique for evaluating training programs. Training and Development Journal, 13, 3-9.
    Law, K.S., Tse, D.K., & Zhou, N. (2003). Does human resource management matter in a transitional economy? The example of the PRC. Journal of International Business Studies, 34(3), 255-265.
    Lawler III, E. (1995). Strategic human resources management: an idea whose time has come. Los Angeles, CA: Center for Effective Organizations
    Lawler, E. E. & Mohrman, S. A. (2003). HR as a strategic partner: What does it take to make it happen? Human Resource Planning, 26(3), 15-29.
    Lepak, D.P. & Shaw, J.D. (2008). Strateigc HRM in North America: Looking to the future. The International Journal of Human Resource Management, 19(8), 1486-1499.
    Lindner, J.R. (2001). Competency Assessment and Human Resource Management Performance of county extension chairs. Journal of southern Agricultural Education Research, 51, 1.
    Long, C.S. (2008). Examining human resource competencies and their relationship to the success factors of HR profession. Journal of Service, Science. & Management, 1, 259-265.
    McMahan, G., Mohrman, S., & Lawler, E. (1996). The current practice of the Human resources function. Human Resource Planning, 19(4), 11–13.
    Meyer, J. P. & Allen, N. J. (1997). Commitment in the workplace: Theory, research and application. Thousand Oaks, CA: Sage.
    Milkovich, G.T. & Boudreau, J.W. (1991). Human Resource Management (pp.383-390). Boston, MA: Irwin.
    Mitsuhashi, H., Park, H.J., Wright, P.M., & Chua, R.S. (2000). Line and HR executives’ perceptions of HR effectiveness in firm in the People’s Republic of China. The International Journal of Human Resource Management, 11(2), 197-216.
    Morris, S.S., Snell, S.A., & Wright, P.M. (2005). A resource-based view of international human resources: Toward a framework of integrative and creative capabilities. Working paper.
    Motowidlo, S. J. & Van Scotter, J. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79, 475–480.
    Motowidlo, S. J., Borman,W. C., & Schmit, M. J. (1997). A theory of individual differences in task and contextual performance. Human Performance, 10, 71–83.
    Nguyen, T.M.A. (2008). Functional competencies and their effects on performance of manufacturing companies in Vietnam. Unpublishing paper.
    Park, H. J., Mitsuhashi, H., Fey, C. F., & Bjorkman, I. (2003). The effect of human resource management practices on Japanese MNC subsidiary performance: A partial mediating model, International Journal of Human Resource Management, 14(8), 1391-1406.
    Pettijohn, C.E., Pettijohn, L.S., & Taylor, A.J. (2002). The influence of salesperson skill, motivation and training on the practice of customer-oriented selling. Psychology & Marketing, 19(9), 743-757.
    Podsakoff, P.M., & Organ, D.W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12, 531-544.
    Robbins, S.P., & Coulter, M. (2005). Management (11th ed) (pp.200-300). Upper Saddle River, NJ: Pearson Prentice Hall.
    Rosenberg, J. (1982). The ABCs of ISD (Instructional Systems Design). Journal of Training and Development, 36 (9), 44-50.
    Ryham, W.C. & Moyer, R.P. (1996). Using competencies to build a successful organization. Development Dimensions International, Inc.
    Schein, E.H. (1976). Increasing organizational effectiveness through better human resource planning and development. Sloan Management Review.
    Schoonover, S.C. (2003). Human resource competencies for the new century. Schoonover Associates, Inc.
    Scullion, H. & Starkey, K. (2000). In search of the changing role of the corporate human resource function in the international firm. International Journal of Human Resource Management, 11(6), 1061-1081.
    Ulrich, D. (1997). HR of the future: Conclusions and observations. Human Resource Management, 36(1), 175-179.
    Wang, P.C. & Wu, H.H. (2007) Discussion of human capital quality: Combination of TQM and ISO 10015, Journal of Quality, 14(4), 423
    Walton, M. (1997). Deming’s cycle (pp.20-50). Taipei: Commonwealth
    Werner, J.M. & DeSimone, R.L. (2009). Human resource development (pp.139-150). Mason, OH:South-Western Cengage Learning.
    Wright, P. M., McCormick, B., Sherman, W. S. & McMahan, G. C. (1999). The role of human resource practices in Petro-chemical refinery performance. The International Journal of Human Resource Management, 10(4), 551-571.
    Wright, P.M., McMahan, G.C., Snell, S.A., & Gerhart, B. (2001). Comparing line and HR executives’ perceptions of HR effectiveness: Services, roles, and contributions. Human Resource Management, 40(2), 111-123.
    Wu, B.N. (2002). The quality, evolution and new tread of management (pp.20-50). Taipei: Hanlu
    Yeung, A., Woolcock, P., & Sullivan, J. (1996). Identifying and developing HR competencies for the future, Human Resource Planning, 48-58.
    Yeung, A.K. (1997). Introduction: Measuring human resource effectiveness and impact. Human Resource Management, 36(3), 299-301.

    下載圖示
    QR CODE