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研究生: 劉柏辰
論文名稱: 工作相依性對工作滿意度影響的自我效能中介效果分析-以工作複雜度及社會支持為調節變數
The mediator effect of self-efficacy for the effect of work interdependence on job satisfaction- work complexity and social support as moderator
指導教授: 邱皓政
學位類別: 碩士
Master
系所名稱: 全球經營與策略研究所
Graduate Institute of Global Business and Strategy
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 73
中文關鍵詞: 工作相依性自我效能工作滿意度工作複雜度社會支持
英文關鍵詞: work interdependence, self-efficacy, job satisfaction, work complexity, social support
論文種類: 學術論文
相關次數: 點閱:352下載:39
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  • 組織內工作的內容日趨繁重,完成任務需要不同的專業技能,相對於以往更加強調高度分工協調的特性,且工作的任務已無法單就個人的力量來獨自完成。本研究目的在探討工作相依性藉由自我效能之中介效果與工作滿意度的影響,以及加入調節變數工作複雜度及社會支持,對於整體模型之影響。本研究利用網路與紙本問卷,蒐集了600 份不同行業與職務類別的正職工作者,男性303 人(50.5%),女性297 人(49.5%),平均年齡為29.41 歲。各量表測量均有良好的信度,經驗證性因素分析結果也確立具因素效度,並利用SPSS 與R進行研究變項相關、階層迴歸分析等分析。
    在控制性別、年齡、教育程度與主管別的影響後,工作相依性與自我效能及工作滿意度之間皆具有顯著正向影響,結果並顯示工作相依性與自我效能間存在正向之中介效果且對於工作滿意度具有良好的預測關係。此外,高度工作複雜度在工作相依性的程度上升之下,對於自我效能及工作滿意度具有強化影響。反之,低度工作複雜度則會弱化工作相依性與自我效能及工作滿意度之影響。表示在高度複雜的工作環境下,存在高度工作相依的特性有助於提升個人之自信心及工作滿意。再者,高度社會支持對於較高自我效能之員工與其工作滿意度則具有正向強化的效果,表示高度自信心的員工在受到高度的職場關懷與支持後,能夠較低度自信心者產生更高的工作滿意度。本研究依據工作特性不同,針對領導者及組織提出具體可行之建議,期能對實務界的施行有實質貢獻。最後,對未來研究建議與限制在文末有詳細討論說明。

    Owning to the drasticchange of technology and complicated job content, job cannot easily be done by single worker nowadays; the new work mode emphasizes on work interdependence. The purpose of this study is to inquire the relationship between work interdependence and job satisfaction through the self-efficacy as a mediating variable; and introduce moderator variables of work complexity and social support among the work interdependence, self-efficacy and job satisfaction. The participants of the study were 600 employees from various jobs which simultaneously collected by paper and internet questionnaire. After reliability estimation and confirmatory factor analysis, the results revealed that the measurement had satisfactory reliability and validity respectively, so thenext Block were variable correlation and hierarchical regression analysis.
    Results of hierarchical regression analysis indicated that work interdependence, self-efficacy and job satisfaction all has positively influenced on each other. This study also examined that work complexity has brought moderating effect on the relationship between work interdependence and self-efficacy and job satisfaction. But moderating effect of social support only exist between self-efficacy and job satisfaction.

    第一章、緒論 1 第一節、研究背景與動機 1 第二節、研究問題與目的 4 第三節、研究流程 5 第二章 文獻探討 6 第一節、工作特徵模式 6 第二節、自我效能 19 第三節、工作滿意度 22 第四節、研究架構與假設 26 第三章、研究方法 31 第一節、研究程序及樣本描述 31 第二節、資料處理步驟 33 第三節、研究工具 34 第四章 研究結果 38 第一節、研究變相描述與相關分析 38 第二節、工作相依性對自我效能之影響 40 第三節、工作相依性、社會支持、自我效能對工作滿意度之影響 42 一、以工作滿意度為依變數之影響 42 二、自我效能之中介效果 43 第四節、工作複雜度對於自我效能與工作滿意度之調節效果影響 45 一、工作複雜度對工作相依性與自我效能之調節效果 45 二、工作複雜度對工作相依性與工作滿意度調節效果 47 三、工作複雜度對自我效能與工作滿意度之調節效果 49 第五節、社會支持對於自我效能與工作滿意度之調節效果影響 51 一、社會支持對於工作相依性與自我效能之調節效果 51 二、社會支持對工作相依性與工作滿意度之調節效果 52 三、社會支持對於自我效能與工作滿意度之調節效果 53 第六節、研究假設討論 55 第五章、結論與建議 59 第一節、研究發現與結果 59 第二節、管理意涵與建議 60 參考文獻 64 附錄 71

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