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研究生: 張嘉倩
Chang, Chia-Chien
論文名稱: 旁觀者知覺職場霸凌與離職傾向之關係—以心理安全感與情緒耗竭為中介變項
The Relationship between Workplace Bullying Bystanders' Perception and Turnover Intention: the Mediating Effects of Psychological Safety and Emotional Exhaustion
指導教授: 陳怡靜
Chen, Yi-Ching
口試委員: 吳宗祐
Wu, Tsung-Yu
熊欣華
Hsiung, Hsin-Hua
陳怡靜
Chen, Yi-Ching
口試日期: 2021/07/28
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 80
中文關鍵詞: 職場霸凌旁觀者離職傾向心理安全感情緒耗竭
英文關鍵詞: workplace bullying, bystanders, turnover intention, psychological safety, emotional exhaustion
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202101412
論文種類: 學術論文
相關次數: 點閱:229下載:33
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  • 本研究目的為探討旁觀者知覺職場霸凌、離職傾向之間與心理安全感及情緒耗竭之中介機制。使用問卷調查進行研究,採便利抽樣,發放問卷共308份,有效問卷共273份,有效問卷回收率為88.64%。研究結果顯示,旁觀者知覺職場霸凌與離職傾向之間有正向關聯;情緒耗竭在旁觀者知覺職場霸凌與離職傾向之間有完全中介效果;心理安全感在旁觀者知覺職場霸凌與離職傾向之間並無中介效果。最後,針對研究結果進行討論,分別提出實務意涵與未來研究建議方向。

    The aim of this study is to investigate the relationship between bystanders’ perceptions of workplace bullying and turnover intention, as well as the mediating effects of psychological safety and emotional exhaustion. This study used convenience sampling to collect data from companies in Taiwan. The survey gathered 273 valid samples and the response rate was 88.64%. The results indicate that bystanders' perception of workplace bullying is positively associated with turnover intention, and the emotional exhaustion fully mediate the relationship between workplace bullying and turnover intention. However, psychological safety, is not a significant mediator in the relationship between bystanders' perception of workplace bullying and turnover intention. Finally, implications for this research and practice were discussed.

    中文摘要 i 英文摘要 iii 目錄 v 表次 vii 圖次 ix 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 7 第三節 研究範圍與研究限制 8 第四節 名詞釋義 9 第二章 文獻探討 11 第一節 職場霸凌 11 第二節 職場霸凌中的旁觀者 16 第三節 心理安全感 20 第四節 情緒耗竭 23 第五節 離職傾向 26 第六節 各研究變項之關聯 28 第三章 研究設計與實施 33 第一節 研究架構與假設 33 第二節 研究步驟 34 第三節 研究方法與研究對象 35 第四節 研究工具 39 第五節 資料分析方法 47 第四章 資料分析結果 49 第一節 相關分析 49 第二節 假設驗證 51 第五章 結論與建議 57 第一節 研究結果與討論 57 第二節 實務意涵 61 第三節 研究限制與建議 63 參考文獻 66 附錄 78

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