隨著全球化時代的來臨，台灣本土銀行面臨了相當大的國際化壓力與衝擊。為了能夠成功地走向國際舞台，本土銀行必須找到對的人才，以協助經營海外分支機構。為此，本研究選擇具有多年國際化經驗的外商銀行為對象，希冀藉由外商銀行選任海外分行中階經理人之經驗，做為本土銀行經營海外分行之參考。

本研究深度訪談了五家外商銀行共六位受訪者，得到以下四個方向之研究成果：
1.受訪外商銀行的國際人力資源傾向，以及其制定全球人力資源策略之方式；
2.其招募實務作法，包含海外分行中階經理人之來源，以及招募管道；
3.其選才實務作法，包含甄選海外分行中階經理人之工具與條件；
4.其訓練實務作法，包括需求分析、課程種類，以及訓練成效評估。

此外，受訪外商銀行在從事上述人力資源活動時，曾遭遇過哪些困難，以及當時解決的方法，亦於研究成果中一併呈現。

最後，研究者基於上述研究成果，對台灣本土銀行以及後續研究者，提出建議以茲參考。

Due to the trend of internationalization, local banks are facing strong thrust to compete in the global arena. It is crucial for them to staff overseas branches with the right talents to assure successful operations in foreign countries. Therefore, this research intended to investigate how experienced foreign banks staff their middle managers in overseas branches for local banks’ reference.
The researcher conducted in-depth interviews with six interviewees in five foreign banks. Finding results were sorted into four main topics, that is:

1.Their IHRM orientation and ways of instituting global HR strategies;
2.Practices of recruitment including sources of middle managers and recruitment channels;
3.Practices of selection with regard to selection tools and criteria;
4.Practices of training, ranging from needs assessment, types of training, to training evaluation.

Furthermore, difficulties they’ve encountered when conducting above HR practices and the ways they solved the problems were also presented in research findings. Based on these empirical data, further suggestions were made to local banks and future researchers.

Bartlett, C.A. & Ghoshal, S. (1988). Organizing for worldwide effectiveness: The transnational solution. California Management Review, 31(1), 54-74

Bartlett, C.A. & Ghoshal, S. (2002). Managing across borders: The transnational solution. Boston, MA: Harvard Business School Press

Bartlett, C.A. & Ghoshal, S. (2003). Managing across borders. The British Journal of Administrative Management, Spring, 24-25

Bauer, T.N. & Taylor, S. (2001). When managing expatriate adjustment, don’t forget the spouse. The Academy of Management Executive, 15(4), 135-137

Black, J.S., Gregersen, H.B., Mendenhall, M.E. & Stroh, L.K. (1999). Globalizing people through international assignments. USA: Addison-Wesley

Bohlander, G. & Snell, S. (2004). Managing human resources. (13th ed.). Mason, OH : Thomson/South-Western

Bowers, T., Gibb, G. & Wong, J. (2003). Banking in Asia: Acquiring a profit mindset. (2nd ed.). Singapore: John Wiley & Sons

Briscoe, D.R. & Schuler, R.S. (2004). International human resource management: Policy and practice for the global enterprise. (2nd ed.) New York, NY: Routledge

Chetty, S.K. (1999). Dimensions of internationalization of manufacturing firms in the apparel industry. European Journal of Marketing, 33(1/2), 121

Chung, A. (2006, November 4). Bank looking for more targets. Taipei Times, p. 12

Creswell, J.W. (1998) Qualitative inquiry and research design: Choosing among five traditions. Thousand Oaks, C.A. : Sage Publications

Cullen, J.B. & Parboteeah, K.P. (2005). Multinational management: A strategic approach. (3rd ed.) Mason, OH: South-Western

DeSimone, R.L., Werner, J.M. & Harris, D.M. (2002). Human resource development. (3rd ed.). Fort Worth : Harcourt College Publisher
Dowling, P.J. & Welch, D.E. (2004). International human resource management: Managing people in a multinational context. (4th ed.). London: Thomson

Dowling, P.J., Welch, D.E. & Schuler, R.S. (1999). International human resource management: Managing people in a multinational context. (3rd ed.). Cincinnati, OH: South-Western

Driscoll, M. (2002). Web-based training. (2nd ed.) San Francisco, CA: Jossey-Bass/ Pfeiffer

Edstrom, A. & Galbraith, J. (1994). Alternative policies for international transfers of managers. Management International Review, 34, 71-82

Financial holding company act (2005 modified)

Financial Supervisionary Commission, Exective Yuan. Retrieved June 22, 2007 from URL:
http://www.banking.gov.tw

Harzing, A.W. (2000). An empirical analysis and extension of the Bartlett and Ghoshal typology of multinational companies. Journal of International Business Studies, 31(1), 101-120

Huy, Q.N. (2001). In praise of middle managers. Harvard Business Review, September, 72-79

Jackson, S.E. & Schuler, R.S. (2003). Managing human resources through strategic partnerships. (8th ed.) Mason, OH: South-Western

Johanson, J. & Vahlne, J.E. (1977). The internationalization process of the firm--- A model of knowledge development and increasing foreign market commitments. Journal of International Business Studies, 8(1), 23-32

Kanter, R.M. (2004). The middle manager as innovator. Harvard Business Review, July, 150-161

Keating, M. & Thompson, K. (2004). International human resource management: overcoming disciplinary sectarianism. Employee Relations, 26(6), 595-612

Lam, L.W. & White, L.P. (1999). An adaptive choice model of the internationalization process. International Journal of Organizational Analysis, 7(2), 105-134
Lloyd, S.L.L. & Hartel, C.E.J. (2004). Predicting IGRM strategy and practice decisions: Development of the IHRM orientation typology. Cross Cultural Management, 11(4), 60-76

Monks, K., Scullion, H. & Creaner, J. (2001). HRM in international firms: Evidence from Ireland. Personnel Review, 30(5/6), 536-553

Perlmutter, H.V. (1969). Some management problems in spaceship earth: The megafirm and the global industrial estate. Academy of Management Journal, 12, 59-93

Reynolds, C. (1997). Strategic employment of third country nationals. Human Resource Planning, 20(1), 33-39

Robert, T. (2000, Jan 7). World of difference in human resources: A survey on globalization suggests there is a long way to go for most companies to achieve the best policies for recruitment. Financial Times, 11

The banking act of the Republic of China (2005). Retrieved December 10, 2006 from URL:
http://www.banking.gov.tw/ct.asp?xItem=1176266&ctNode=1209&mp=7

Trompenaars, F. & Woolliams, P. (2003). Business across cultures. England: Capstone

Vance, C.M. & Paik, Y. (2005). Forms of host-country national learning for enhanced MNC absorptive capacity. Journal of Managerial Psychology, 20(7), 590-606

天下一千大調查: 運籌全球大豐收(2004)。Retrieved June 22, 2007 from URL:
http://www.books.com.tw/magazine/item/common0512.htm

蘇法、林茂陽(2004)。認識銀行---金融行銷與銀行實務。台北市: 三民。

金融市場套案計畫(2006)。Retrieved December 10, 2006 from URL: http://www.ey.gov.tw/lp.asp?ctNode=447&CtUnit=296&BaseDSD=7&mp=1