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研究生: 賴宗裕
Lai, Tsung-Yu
論文名稱: 台北捷運Go App持續使用意願之研究
A Study on the Continued Usage Intention of Taipei Metro Go App
指導教授: 郭金國
Kuo, Chin-Guo
口試委員: 郭金國
Kuo, Chin-Guo
張仁家
Zhang, Ren-Jia
黃進和
Huang, Jin-Huo
口試日期: 2024/06/03
學位類別: 碩士
Master
系所名稱: 工業教育學系科技應用管理碩士在職專班
Department of Industrial Education_Continuing Education Master's Program of Technological Management
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 128
中文關鍵詞: 「台北捷運Go」App資訊系統成功模式科技接受模型知覺便利性持續使用意願
英文關鍵詞: Taipei Metro Go App, Information Systems Success Model, Technology Acceptance Model, Perceived Convenience, Continued Usage
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202400916
論文種類: 學術論文
相關次數: 點閱:105下載:11
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  • 本研究旨在探討影響捷運旅客持續使用「台北捷運 Go」App 的關鍵因素,運用資訊系統成功模式 (Information System Success Model, IS) 及科技接受模型 (Technology Acceptance Model, TAM) 作為理論基礎,分析資訊品質、系統品質、服務品質、知覺有用性、知覺易用性及知覺便利性對其持續使用意願的影響,以曾使用該 App 的旅客為研究對象。研究回收了605份有效問卷,並使用SPSS進行數據分析。進行描述性統計、獨立樣本t檢定、單因子變異數分析、皮爾森相關係數分析及多元迴歸分析,檢視各變數間的影響與關聯。
    研究結果顯示,資訊品質、系統品質和服務品質對知覺有用性、知覺易用性及知覺便利性有顯著正向影響,且這三個知覺因素對持續使用意願有顯著正向影響。此外,知覺有用性在資訊品質與持續使用意願間具中介效果;知覺易用性在系統品質與持續使用意願間具中介效果;知覺便利性在服務品質與持續使用意願間具中介效果。
    最後根據研究結果,建議「台北捷運 Go」App 開發業者應優化資訊品質、系統品質和服務品質,以提升使用者的知覺有用性、易用性和便利性,增強持續使用意願,並制定適應不同使用者需求策略,以應對不斷變化的市場需求和競爭環境。

    This study aims to explore the key factors influencing MRT passengers' continuous use of the "Taipei MRT Go" App, analyzing the impact of information quality, system quality, service quality, perceived usefulness, perceived ease of use, and perceived convenience on their intention to continue using the App. The study targets passengers who have used the App, collecting 605 valid questionnaires and using SPSS for data analysis. Descriptive statistics, independent samples t-tests, one-way ANOVA, Pearson correlation, and multiple regression analyses were conducted to examine the effects and relationships among the variables.
    The results show that information quality, system quality, and service quality significantly positively affect perceived usefulness, perceived ease of use, and perceived convenience, which in turn significantly positively influence continuous use intention. Additionally, perceived usefulness mediates the relationship between information quality and continuous use intention; perceived ease of use mediates the relationship between system quality and continuous use intention; and perceived convenience mediates the relationship between service quality and continuous use intention.
    Finally, this study suggests that the developers of the "Taipei MRT Go" App should optimize information quality, system quality, and service quality to enhance users' perceived usefulness, ease of use, and convenience, thereby increasing continuous use intention. Furthermore, strategies should be developed to cater to different user needs to address the ever-changing market demands and competitive environment.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 5 第三節 研究範圍與限制 6 第四節 研究流程 8 第五節 名詞釋義 9 第二章 文獻探討 13 第一節 資訊系統成功模式相關研究 13 第二節 科技接受模型相關研究 18 第三節 知覺便利性相關研究 22 第四節 持續使用意願相關研究 26 第五節 研究變數之間的關係與假設推導 30 第三章 研究設計與實施 37 第一節 研究架構 37 第二節 研究假設 38 第三節 研究工具 39 第四節 抽樣方法與調查實施 47 第五節 資料分析方法 51 第四章 資料分析與研究結果 57 第一節 樣本描述性敘述分析 57 第二節 各變數之現況分析 65 第三節 各變數之差異分析 76 第四節 各變數之相關分析 87 第五節 各變數預測力影響性分析 89 第五章 結論與建議 103 第一節 研究結論 103 第二節 未來建議 106 參考文獻 109 附錄 123

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