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研究生: 陳俊曄
Chun-Yeh, Chen
論文名稱: 環境知覺經由情緒對行為意圖之影響-以酒吧為例
The influence of environmental perceptions on behavioral intention through emotions: A case of public houses
指導教授: 孫瑜華
Sun, Yu-Hua
學位類別: 碩士
Master
系所名稱: 人類發展與家庭學系
Department of Human Development and Family Studies
論文出版年: 2008
畢業學年度: 96
語文別: 中文
論文頁數: 112
中文關鍵詞: 環境情緒酒吧行為意圖
英文關鍵詞: environment, emotions, public house, behavioral intentions
論文種類: 學術論文
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  • 環境知覺經由情緒對行為意圖之影響-以酒吧為例
    摘要
    每一個大城市的中心都不難發現一些新奇且頗具特色的小酒館或是酒吧,這些酒吧讓入夜後的城市顯得更具有活力且熱鬧,也讓許多酒吧的經營者努力地去經營他們的酒吧,並讓更多的消費者前去消費。一間成功的酒吧必然的特性就是要能夠有許多的顧客上門前去消費,然而就消費端而言,消費者所重視的是酒吧內部環境的知覺、享受及樂的一種體驗,所以酒吧的經營者便需要去營造一個讓消費者能夠感受放鬆且愉悅的氣氛來吸引消費者。
    本研究採用了Mehrabian and Russell (1974)所發展的M-R模型來檢測顧客對酒吧環境的知覺反應、情緒、行為意圖之關係,此模型是以情緒為環境及行為意圖的中介影響因素做為理論架構,此模型已運用到許多不同的產業領域上,像是零售商、餐廳、購物中心等等,但是較少是運用在以休閒為主的產業,所以本研究運用在酒吧產業藉以探究出不同的結果與發現,所以本主要研究的範圍為台北市的酒吧,並且是以社交性類型的酒吧作為探討的對象,是利用便利抽樣進行問卷調查。
    研究結果發現酒吧消費者環境知覺的其它消費者及社會互動會對情緒及後續行為產生影響,並且此影響需過情緒此變項中介影響消費者的後續行為意圖。研究結果發現消費者所注重的是一環境內容的其他消費者之行為及態度,其他消費的外觀、比例也是影響消費者對一環境內知覺的正負面的情緒知覺的影響因素,另外社會互動的對於情緒也有顯著的預測關係,從這兩個主要的研究結果可以發現,消費者到一酒吧內所以重視的是消費者與消費者之間的知覺,一個環境內個體與個體的一個外部觀感是會影響到消費者的情緒知覺,另外消費者與朋友和他人的互動關係也是影響到消費者情緒的一重要因素,也就是說消費者在乎及重視他在環境內與有人的互動的一個品質,酒吧能有這樣的環境及功能,才能讓消費者重視這樣的因素。

    The influence of environmental perceptions on behavioral intention through
    emotions: A case of public houses
    Abstract
    In every big city’s, there are a lot different kinds of pubs. Those pubs livelily exist in every city. Pub owner do their best to be a top or the most popular pub in the city. Due to as follows as reason many customers go to the pub for having a wonderful time. Being a successful pub need to attract customer’s attention. in order to make them go their bar and have a drink. As a customer, they make the most of pub’s environmental factors, ambiance and so on. Hence, pub and bar’s owner love to create a pleasure and happy place to attract their customer.
    The purpose of this research is to empirically test a conceptual M-R model proposed by Mehrabian and Russell (1974), which contains three studied variables--- environment, emotions and behavioral intentions in pub settings. It is proposed that environmental attributes of pubs will influence consumers’emotions and their subsequent behavioral intentions. Although Mehrabian and Russell’s(1974) M-R model has spawned a number of researches in different industries, such as retailing, restaurants, and malls, however, no empirical research was focused on hospitality industry. Hence, this study employed this model to explore in pubs and tried to find some different results.
    Respondents’ perceived pub’s environmental attributes were assessed with 30 items derived from assorted previous studies and the in-depth interviews (Ryu & Jang, 2007). On a seven-point scale. A convenient sample of 450 consumers existing selected pubs was approached with the designed questionnaires.
    A structural equation modeling analysis reveal that respondent’s environmental perception’s other consumers and social interaction had significant effects on the level of customer emotion. In addition, emotion had significant impacts on behavioral intentions.
    The Main finding of this research is that customer care about the other consumers in the the pub. The other consumer’s appearance can affect the respondent’s emotions, also to influence their behavioral intentions. In addition, the respondent’s social interaction is affected to themselves emotion and behavioral intentions. The results imply that customer want a place can connect to their friends or family, make a progress to their relationship, they also care about the others appearance, attitude, percentage of consumer.

    目錄 中英文摘要 第一章 緒論……………………………………………………………1 第一節 研究背景與動機………………………………………………1 第二節 研究問題………………………………………………………2 第三節 研究目的………………………………………………………6 第四節 名詞解釋………………………………………………………7 第二章 文獻回顧………………………………………………………8 第一節 酒吧之概述……………………………………………………8 第二節 環境……………………………………………………………14 第三節 社會互動………………………………………………………21 第四節 情緒……………………………………………………………24 第五節 行為意圖………………………………………………………30 第六節 環境知覺對情緒及行為意圖之影響…………………………32 第七節 情緒對行為意圖之影響………………………………………39 第三章 研究方法………………………………………………………42 第一節 研究架構………………………………………………………42 第二節 研究假設………………………………………………………44 第三節 研究變項之操作性定義………………………………………47 第四節 問卷設計………………………………………………………48 第五節 抽樣設計………………………………………………………54 第六節 資料分析方法…………………………………………………56 第四章 研究結果與分析………………………………………………59 第一節 正式量表之信效度分析………………………………………59 第二節 描述性統計分析結果…………………………………………78 第三節 研究變項相關的相關分析……………………………………81 第四節 研究假設的驗證………………………………………………83 第五章 結論與建議……………………………………………………88 第一節 研究結論………………………………………………………88 第二節 研究限制………………………………………………………94 第三節 研究建議………………………………………………………95 參考文獻………………………………………………………………97 一、中文文獻…………………………………………………………97 二、英文文獻…………………………………………………………98 附錄……………………………………………………………………108 附錄A: 環境知覺經由情緒對行為意圖之影響-以酒吧為例(預式問卷)…108 表次 表2-1國內外學術界對於酒吧之定義與功能…………………………………10 表2-2建築物使用類別…………………………………………………………11 表2-3本研究之酒吧分類………………………………………………………13 表2-4實體環境構面文獻回顧…………………………………………………16 表2-5消費者情緒構面相關研究整理…………………………………………27 表3-1環境知覺之量表…………………………………………………………49 表3-2社會互動量表……………………………………………………………51 表3-3情緒狀態的測量…………………………………………………………52 表3-4行為意圖之測量…………………………………………………………53 表4-1環境知覺量表因素分析結果……………………………………………61 表4-2社會互動量表因素分析結果……………………………………………63 表4-3情緒量表因素分析結果…………………………………………………64 表4-4 行為意圖量表因素分析結果……………………………………………65 表4-5環境知覺經由情緒影響行為意圖以酒吧為例研究之測量模式適配度檢定結果………………………………………………………………………………69 表4-6為環境知覺經由情緒影響行為意圖以酒吧為例之研究的模式參數估計值…………………………………………………………………………………72 表4-7量表與驗證性因素分析之結果…………………………………………75 表4.8 樣本描述性統計分析結果……………………………………………79 表4-9各變項之描述統計與變項之相關係數…………………………………82 表4-10環境知覺經由情緒對行為意圖之影響之中介模式路徑分析模型整體適配度分析結果………………………………………………………………………86 圖次 圖2-1氣氛與購買可能性連結之因果鏈………………………………………15 圖2-2零售業氣氛之影響………………………………………………………19 圖2-3 Russell的情感架構圖…………………………………………………26 圖2-4Plutchik之情緒立體模式………………………………………………27 圖2-5情緒與行為關係模式圖…………………………………………………32 圖2-6情緒反應序列……………………………………………………………33 圖2-7 M-R模型圖………………………………………………………………34 圖3-1本研究之架構……………………………………………………………43 圖4-1環境知覺經由情緒對行為意圖之影響的驗證性因素分析圖…………67 圖4-2環境知覺經由情緒對行為意圖之影響的中介模式路徑分析圖………84

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