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研究生：	林嘉章
論文名稱：	Job Satisfaction and Organizational Citizenship Behavior of Contractors and Employees
指導教授：	王健華
學位類別：	碩士 Master
系所名稱：	國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt
論文出版年：	2008
畢業學年度：	96
語文別：	英文
論文頁數：	57
中文關鍵詞：	Job satisfaction 、Organizational citizenship behavior 、Cntractors 、Tmporary employees
論文種類：	學術論文
相關次數：	點閱：170 下載：8
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The purpose of the present study is to address the problems experienced by both contractors and the organizations that use temporary services. This was done by comparing contractors and employees on job satisfaction and organizational citizenship behavior (OCB). Additionally, the relationships between job satisfaction and OCB for both contractors and employees were tested. Each of the measures was administered to 270 labors (54 contractors and 216 employees) working in a Germen based semiconductor company in Taiwan. Resulting data were analyzed by making correlation between contractors and employees. Contrary to the hypotheses, the present study found that contractors did not score significantly lower on operating procedure, coworkers and communication subscales of Job Satisfaction Survey than employees did. Consistent with the hypothesis, there were significant positive relationships between job satisfaction and OCB among contractors and employees.

TABLE OF CONTENTS
Abstract...................................................I
Table of Contents......................................    III
List of Tables.............................................V
CHAPTER I. INTRODUCTION....................................1
Background of the Study....................................1
Statement of the Problem...................................2
Purpose of the Study.......................................3
Rationale..................................................3
Hypotheses.................................................4
Importance of the Study....................................5
Delimitations of the Study.................................6
Definition of Terms........................................6
CHAPTER II. REVIEW OF LITERATURE...........................9
The Temporary Staffing Industry............................9
Job Satisfaction..........................................14
Organizational Citizenship Behavior.......................16
Job Satisfaction and Organizational Citizenship Behavior..19
Summary...................................................20
CHAPTER III. RESEARCH METHOD..............................21
Structure.................................................21
Variables.................................................21
Participants..............................................21
Instrumentation...........................................22
Procedures................................................23
Null Hypotheses...........................................24
Data Analyses.............................................24
Assumptions...............................................25
Limitations...............................................25
CHAPTER IV. FINDINGS AND DISCUSSIONS......................26
Sample Characteristic.....................................27
Testing of the Hypotheses.................................35
Sub-scale Analyses........................................38
Analysis of Confounding Variables.........................42
Supplemental Analysis.....................................43
Summary of Research Findings..............................45
Discussion of the Results.................................45
CHAPTER IV. CONCLUSSION AND SUGGESTIONS...................49
Conclusion................................................49
Suggestions...............................................49
REFERENCES................................................51
APPENDIX..................................................55

LIST OF TABLES
Table 4.1 Cronbach’s Alphas for Each Subscale and Total of JSS and OCB Scale.........................................28
Table 4.2 Cross-Tabulation for Gender and Employment Status....................................................28
Table 4.3 Descriptive Statistics of Job Satisfaction by Gender....................................................29
Table 4.4 Descriptive Statistics of OCB by Gender.........29
Table 4.5 Independent-Sample T test : Gender on Job Satisfaction..............................................29
Table 4.6 Independent-Sample T test : Gender on OCB.......29
Table 4.7 Cross-Tabulation for Age Groups and Employment Status....................................................30
Table 4.8 Descriptive Statistics of Age Groups on Job Satisfaction..............................................30
Table 4.9 Descriptive Statistics of Age Groups on OCB.....30
Table 4.10 Oneway ANOVA: Age Group on Job Satisfaction....31
Table 4.11 Oneway ANOVA: Age Group on OCB.................31
Table 4.12 Cross-tabulation for Education and Employment Status....................................................31
Table 4.13 Descriptive Statistics of Education Groups on Job Satisfaction..........................................32
Table 4.14 Descriptive Statistics of Education Groups on OCB.......................................................32
Table 4.15 Oneway ANOVA: Education Groups on Job Satisfaction..............................................32
Table 4.16 Oneway ANOVA: Education Groups on OCB..........32
Table 4.17 Cross-tabulation for Employment Length and Employment Status.........................................33
Table 4.18 Descriptive Statistics of Employment Length on Job Satisfaction..........................................33
Table 4.19 Descriptive Statistics of Employment Length on OCB.......................................................34
Table 4.20 Oneway ANOVA: Employment Length on Job Satisfaction..............................................34
Table 4.21 Oneway ANOVA: Employment Length on OCB.........34
Table 4.22 Pearson Chi-square Tests of Association: Demographics and Employment Status........................35
Table 4.23 Summary of ONEWAY ANOVAs: Demographics on JS and OCB.......................................................35
Table 4.24 Descriptive Statistics of Job Satisfaction by Employment Status.........................................36
Table 4.25 Independent Sample T-test: Employment Status on Job Satisfaction..........................................36
Table 4.26 Descriptive Statistics of OCB by Employment Status....................................................37
Table 4.27 Independent Sample T-test: Employment Status on OCB.......................................................37
Table 4.28 Pearson’s Product Moment Correlation Coefficients between Job Satisfaction and OCB for Contractors...............................................37
Table 4.29 Pearson’s Product Moment Correlation Coefficients between Job Satisfaction and OCB for Employees.................................................38
Table 4.30 Summary of Null Hypotheses.....................38
Table 4.31 Descriptive Statistics of Sub-scales of Job Satisfaction and OCB by Employment Status.................39
Table 4.32 Independent Sample T-test: Employment Status on Sub-scales of Job Satisfaction and OCB....................40
Table 4.33 Pearson Product-moment Correlation Coefficients between Sub-scale of Job Satisfaction and OCB for Contractors...............................................41
Table 4.34 Pearson Product-moment Correlation Coefficients between Sub-scale of Job Satisfaction and OCB for Employees.................................................41
Table 4.35 Multiple Regression for Gender, Age, Education, Employment Length and Employment Status on Job Satisfaction..............................................42
Table 4.36 Multiple Regression for Gender, Age, Education, Employment Length and Employment Status on OCB............42
Table 4.37 Partial Correlations of Job Satisfaction and OCB for Contractors and Employees.............................43
Table 4.38 Descriptive Statistics of Job Satisfaction on the Preference of Contractor..............................43
Table 4.39 Descriptive Statistics of OCB on the Preference of Contractor.............................................44
Table 4.40 Summary of Hypotheses..........................44
                                

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