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研究生: 周欣叡
Chou, Hsin-Ruei
論文名稱: The Effect of Workplace Friendship vs. Leader-Member Exchange on Organizational Citizenship Behavior in Taiwan
The Effect of Workplace Friendship vs. Leader-Member Exchange on Organizational Citizenship Behavior in Taiwan
指導教授: 葉俶禎
Yeh, Chu-Chen
口試委員: 葉俶禎
Yeh, Chu-Chen
陳淑媛
Chen, Shu-Yuan
王群孝
Wang, Chun-Hsiao
口試日期: 2024/07/17
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2024
畢業學年度: 112
語文別: 英文
論文頁數: 62
英文關鍵詞: organizational citizenship behavior, workplace friendship, leader-member exchange
DOI URL: http://doi.org/10.6345/NTNU202401586
論文種類: 代替論文:專業實務報告(專業實務類)
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  • This study pursued dual objectives: firstly, to examine the impact of workplace friendship (WF) on organizational citizenship behavior (OCB); and secondly, to analyze the influence of leader-member exchange (LMX) on OCB among employees in Taiwan’s financial industry. Additionally, the research aimed to compare which interpersonal relationship factor exerted a greater influence on OCB. These objectives stemmed from the scarcity of research within Taiwan’s financial industry on these relationships and potential national cultural differences from research conducted in other cultural regions. This study utilized a quantitative research approach. Employing snowball and convenience sampling, the research focused on individuals in Taiwan’s financial sector with a minimum of six months of work experience under the same supervisor. The findings of the study confirmed the positive relationships between WF, LMX, and OCB, with LMX exerting a greater influence. Understanding the role of workplace friendship and LMX in influencing OCB assisted employers and human resource managers in formulating effective workplace policies, implementing targeted interventions, and fostering a positive social environment. This strategic focus on improving OCB not only contributed to building a sustainable competitive advantage but also enhanced overall job satisfaction among financial industry workers.

    CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 2 Purposes of the Study 4 Questions of the Study 4 Significance of the Study 5 Definition of Key Terms 5 CHAPTER II LITERATURE REVIEW 7 Organizational Citizenship Behavior 7 Workplace Friendship 8 Workplace Friendship and Organizational Citizenship Behavior 9 Leader-Member Exchange 10 Leader-Member Exchange and Organizational Citizenship Behavior 11 CHAPTER III RESEARCH METHODOLOGY 13 Research Framework 13 Research Hypothesis 13 Research Procedure 14 Research Sample and Data Collection 16 Measurement 18 Validity and Reliability 23 CHAPTER IV RESULTS 31 Sample Demographics 31 Pearson Correlation Analysis 32 Hypothesis Testing 33 Results of Hypothesis Testing 37 CHAPTER V DISCUSSION AND CONCLUSIONS 39 Discussion 39 Conclusions 40 Implications 41 Research Limitations and Future Research Suggestions 43 REFERENCES 45 APPENDIX A: QUESTIONNAIRE (ENGLISH VERSION) 50 APPENDIX B: QUESTIONNAIRE (CHINESE VERSION) 56

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