摘 要
本研究係以兩名就讀不同國中普通班的腦性麻痺學生（小真、小祥）及相關人員的經驗，了解身心障礙學生和其教師所遭遇的困難及對支援服務的需求。本研究主要以訪談方式進行資料蒐集，並輔以觀察個案的學習環境與活動情形、蒐集相關的文件，更由專業人員針對個案與學校環境評估等資料與訪談結果進行相互驗證分析
。以小真與小祥為主體，針對個案本人、家長、普通班導師、科任老師、資源班教師、生活輔導員及特教組長等做為資料蒐集對象。
本研究的主要結果如下：
一、 根據小真與小祥的經驗，求學過程中遭遇在校園中移動不便、無法使用學校設備、參與學習機會減少、教師和同儕的接納缺乏等問題，因此需要的支援服務需求包括改善校園無障礙設施、提供適當教育輔助器材、提供專業服務與輔助性服務、調整學習內容與評量方式，認識並接納他們等。
二、 根據普通班教師的經驗，他們所遭遇的困難是因為缺乏專業知能，無法因應學生情形提供教學和處理特殊問題、缺乏行政支持等。他們期望行政單位積極提供下列支援服務，如提供有關學生障礙情形的訊息、召開個案會議、減少班級人數或授課時數、彈性的作業抽查與成績處理、提供參與研習的機會。此外，他們需要專業人員以諮詢、合作教學等方式提供專業知能；更需要助理人員協助進行教學活動和處理學生如廁、用餐等生活事宜。

Difficulties and Support Services Needed in the Inclusive Education Setting:The Experiences from Two Cerebral Palsy Students and Their Teachers
Chun Fang Chu
Abstract
The purposes of this study were to explore: (1) difficulties disabled students in regular classes confronted and support services needed (2) difficulties regular classroom teachers confronted and support services needed. Data were mainly collected through interviews with two cerebral palsy students, Xiao-Zhen & Xiao-Xiang, and their parents, regular educators, resource teachers, classmates, paraeprofessionals and administrators. Case data was also collected from school environment assessments by therapists, observation and documents.
The results of this study were as follows:
1. In the two cases of Xiao-Zhen & Xiao-Xiang, they reported to have problems of moving in school environment, using school equipments, attend-ing learning activities, and being accepted by teachers and peers. Comprehensive support services, such as barrier-free school environment, educational assistive equipments, therapy services, acceptance by teachers and peers were needed.
2. Regular classroom teachers of two students reported to have problems of teaching, dealing students’ special needs, and administrative affairs. Conformation and consultation concerning student’s special needs, in service training courses , and in-class assistance provided by teacher’s aids were reported. They also reported to need case discussions, flexibility of performance evaluation, and less numbers of students and teaching hours.

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