研究生: |
陳映潔 Chen, Ying-Jie |
---|---|
論文名稱: |
個人與組織適配、知覺主管支持對敬業貢獻與組織公民行為之影響 The Influence of Person-Organization Fit, Perceived Supervisor Support on Work Engagement and Organizational Citizenship Behavior |
指導教授: |
余鑑
Yu, Chien 于俊傑 Yu, Chin-Cheh |
學位類別: |
碩士 Master |
系所名稱: |
科技應用與人力資源發展學系 Department of Technology Application and Human Resource Development |
論文出版年: | 2015 |
畢業學年度: | 103 |
語文別: | 中文 |
論文頁數: | 142 |
中文關鍵詞: | 個人與組織適配 、知覺主管支持 、敬業貢獻 、組織公民行為 |
英文關鍵詞: | person-organization fit, perceived supervisor support, work engagement, organizational citizenship behavior |
論文種類: | 學術論文 |
相關次數: | 點閱:167 下載:50 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
「人」是企業組織運作的根本,當人才的流失高於企業遞補人力的速度,將使得企業難以持續下去,因此如何降低員工流失,以及增進人才吸引力便成為一個重要的問題。而擁有組織公民行為的員工會維護公司形象或主動澄清他人對組織看法的誤會,讓人才減少錯誤的組織資訊(Farh, Earley, & Lin, 1997: 421, 428),並能促進團隊和諧、吸引優秀人才、提升員工留任意願、組織適應力等(Podsakoff, MacKenzie, Paine, & Bachrach, 2000: 543)。這尤以銀行服務業對組織公民行為的影響較一般服務業、製造業、營建業為顯著(Shin, 2012)。因此本研究著重在金融服務產業的組織公民行為。
本研究旨在探討員工個人與組織適配、知覺主管支持、敬業貢獻與組織公民行為之間的關聯;並以敬業貢獻為中介變項,運用層級迴歸來分析敬業貢獻在個人與組織適配、知覺主管支持與組織公民行為之間的中介效果;以及以知覺主管支持為調節變項,分析知覺主管支持在個人與組織適配及組織公民行為之間是否具有調節效果。此外,本研究以金融服務業員工為研究對象,採用便利抽樣方法進行問卷調查,共取得512個有效樣本。
研究結果發現:(1) 個人與組織適配對敬業貢獻有正向影響,(2) 知覺主管支持對敬業貢獻有正向影響,(3) 個人與組織適配對組織公民行為有正向影響,(4) 知覺主管支持對組織公民行為有正向影響,(5) 敬業貢獻對組織公民行為有正向影響,(6) 敬業貢獻在個人與組織適配及組織公民行為間具有部分中介效果,(7) 敬業貢獻在知覺主管支持及組織公民行為間具有部分中介效果,(8) 知覺主管支持對個人與組織適配影響組織公民行為具有正向調節效果。期望透過本研究能提供企業管理者在人才管理上之參考,協助組織有效運作。
“People” is the root of organization operation. Difficulties therefore arise when the outflow of talent exceeds the business’ ability to replace it. Thus, means of decreasing the rate of employee outflow, and attracting talent are crucial issues. Employees, when exhibiting organizational citizenship behavior, actively maintain the image of the business or clarify others’ misunderstandings of the organization(Farh, Earley, & Lin, 1997). This not only decreases problems related to the misinterpretation of information, but also promotes teamwork, attracts talent, enhances employees’ intention in staying with the organization, and increases employees’ adaptation to the organization(Podsakoff, MacKenzie, Paine, & Bachrach, 2000). The effects of organizational citizenship behavior are more evident in the financial sector than in other industries such as general services, manufacturing, and construction(Shin, 2012). Therefore, this study focuses on the organizational citizenship behavior exhibited by financial service workers.
This study aims to examine the correlation among person-organization fit, perceived supervisor support, work engagement and organizational citizenship behavior. Work engagement is served as the mediation variable. Hierarchical regression is used to analyze the mediation effect coming from work engagement in person-organization fit, perceived supervisor support and organizational citizenship behavior. Meanwhile, perceived supervisor support is the moderator variable to analyze the effects between person-organization fit and organizational citizenship behavior. In addition, this study used financial service workers as research subjects. We acquired 512 valid samples by distributing questionnaires through convenience sampling.
The results showed: (1) Person-organization fit have a positive impact on work engagement. (2) Perceived supervisor support has a positive impact on work engagement. (3) Person-organization fit has a positive impact on organizational citizenship behavior. (4) Perceived supervisor support has a positive impact on organizational citizenship behavior. (5) Work engagement has a positive impact on organizational citizenship behavior. (6) The mediation of work engagement in person-organization fit effecting on organizational citizenship behavior is only partial. (7) The mediation of work engagement in perceived supervisor support effecting on organizational citizenship behavior is only partial. (8) Perceived supervisor support has positive moderating effects on person-organization fit influencing organizational citizenship behavior. It is the hope of this study to provide valuable reference related to human resource management for the improved operation of organizations.
一、中文部分
天下雜誌(2005)。司徒達賢:組織文化是吸引人才的重要因素。2014年6月8日,取自
http://www.cw.com.tw/article/article.action?id=5010467
余明助、郭嘉博(2009)。組織公正、負面情感以及組織公民行為之關係研究:以主管不當監督為中介變項。中山管理評論,17(2),367-396。
余明助、陳婉青、洪啟強(2014)。正向心理資本、工作敬業心、服務氣候與服務導向組織公民行為之研究─以電信產業門市人員為例。服務業管理評論,1(11),25-42。
余鑑、于俊傑、蔡尚鈞、劉曾若(2011)。人力資源管理、師徒功能與敬業貢獻度對組織公民行為影響之研究─以國內A公務組織為例。T&D 飛訊,128,1-24。
吳明隆(2010)。SPSS操作與應用:問卷統計分析實務(第二版)。臺北市:五南。
李佳勳(2008)。情緒勞動、情緒耗竭、工作滿意度與職業承諾-以工作投入、知覺主管支持為調節變項。國防大學管理學院資源管理研究所碩士學位論文,桃園縣。
周瑋軒(2012)。工作要求-資源模式、專業承諾與工作敬業心關係之研究-以南科及高科之高科技產業人員為例。國立高雄應用科技大學人力資源發展系碩士論文,高雄市。
邱莞仁(2012)。施振榮:台人才需再投資。2014年6月8日,取自
https://tw.news.yahoo.com/%E6%96%BD%E6%8C%AF%E6%A6%AE-%E5%8F%B0%E4%BA%BA%E6%89%8D%E9%9C%80%E5%86%8D%E6%8A%95%E8%B3%87-213006401--finance.html
邱皓政(2013)。量化研究與統計分析SPSS(PASW)資料分析範例。台北市:五南圖書。
張火燦、劉嘉雯、許宏明、繆敏志、童志隆(2011)。主管心情感染與員工創新行為的關係:敬業貢獻與工作倦怠的中介角色。人力資源管理學報,11(2),1-24。
莊若妤(2011)。組織社會化策略與個人組織適配之關聯性研究:以員工需求為調節變項。國立臺灣師範大學科技應用與人力資源發展學系碩士論文,台北市。
莊璦嘉、林惠彥(2005)。個人與環境適配對工作態度與行為之影響。台灣管理學刊,5(1),123-148。
連娟瓏(2012)。大專院校校長真誠領導與教師組織承諾關係之研究—以教師工作敬業為中介變項。服務業管理評論,1(10),67-98。
郭建志、曹常成(2004)。內外控信念、主管支持與不安全行為:台灣營造業之研究。中華心理學刊,46(4),293-305。
陳曉萍、徐淑英、樊景立、鄭伯壎(2008)。組織與管理研究的實證方法。台北市:華泰文化。
彭于萍(2013)。大學圖書館館員領導者與成員交換關係、工作自主性及組織公民行為之關係模式探析。教育資料與圖書館學,50(4),491-525。doi: 10.6120/JoEMLS.2013.504/0557.RS.AM
曾嬿芬(2014)。低工資與台灣人才流失的困境。2014年6月8日,取自
http://pnn.pts.org.tw/main/2014/03/03/%e4%bd%8e%e5%b7%a5%e8%b3%87%e8%88%87%e5%8f%b0%e7%81%a3%e4%ba%ba%e6%89%8d%e6%b5%81%e5%a4%b1%e7%9a%84%e5%9b%b0%e5%a2%83/
楊世瑩(2009)。SPSS統計分析即學即用(初版)。台北:碁峰資訊。
蔡宏宗、池文海、許芳銘(2005)。知識管理系統成功模型之研究─以台灣金融業為例。台灣管理學報,67,31-69。
蔡旻秀、杜文禮(2013)。知覺主管的支持對員工自我發展之影響。華人前瞻研究,9(2),29-51。
羅啟峰、謝安田(2012)。從組織國際化程度觀點探討個人-工作契合度與個人-組織契合度之關係。人文暨社會科學期刊,8(1),1-12。
羅新興、周慧珍(2006)。組織成員知覺主管支持對其離職傾向之影響─探討工作負荷與成就動機之干擾作用。人力資源管理學報,6(4),67-80。
二、外文部分
Adams, J. W., Srivastava, A., Herriot, P., & Patterson, F. (2013). Careerist orientation and organizational citizenship behavior in expatriates and non-expatriates. Journal of Career Development, 40(6), 469-489. doi: 10.1177/0894845312472255
Agarwal, U. A. (2014). Linking justice, trust and innovative work behaviour to work engagement. Personnel Review, 43(1), 41-73. doi: 10.1108/PR-02-2012-0019
Babcock-Roberson, M. E. & Strickland, O. J. (2010). The relationship between charismatic leadership, work engagement and organizational citizenship behaviours. Journal of Psychology: Interdisciplinary and Applied, 144 (3), 313-326.
Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328. doi: 10.1108/02683940710733115
Bakker, A. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Work engagement: An emerging concept in occupational health psychology. Work and Stress, 22(3), 187-200. doi: 10.1080/02678370802393649
Bakker, A. B., Shimazu, A., Demerouti, E., Shimada, K., & Kawakami, N. (2014). Work engagement versus workaholism: A test of the spillover-crossover model. Journal of Managerial Psychology, 29(1), 63-80. doi: 10.1108/JMP-05-2013-0148
Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of Management Journal, 26(4), 587-595.
Beehr, T. A., King, L. A., & King, D. W. (1990). Social support and occupational stress: Talking to supervisors. Journal of Vocational Behavior, 36(1), 61-81. doi: 10.1016/0001-8791(90)90015-T
Bickerton, G. R., Miner, M. H., Dowson, M., & Griffin, B. (2014). Spiritual resources and work engagement among religious workers: A three-wave longitudinal study. Journal of Occupational and Organizational Psychology, 87(2), 370-391. doi: 10.1111/joop.12052
Biggs, A., Brough, P., & Barbour, J. P. (2014). Strategic alignment with organizational priorities and work engagement: A multi-wave analysis. Journal of Organizational Behavior, 35(3), 301-317. doi: 10.1002/job.1866
Blau, P. M. (1964). Exchange and power in social life. New York: John Wiley.
Bolino, M. C., & Turnley, H. W. (2005). The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict. Journal of Applied Psychology, 90(4), 740-748.
Bowling, N. A., Wang, Q., & Li, H. Y. (2012). The moderating effect of core self-evaluations on the relationships between job attitudes and organisational citizenship behavior. Applied Psychology: An International Review, 61(1), 97-113. doi: 10.1111/j.1464-0597.2011.00458.x
Bragger, J., Rodriguez-Srednicki, O., Kutcher, E., Indovino, L., & Rosner, E. (2005). Work-family conflict, work-family culture, and organizational citizenship behav¬ior among teachers. Journal of Business and Psychology, 20, 303-324.
Burke, M. J., Borucki, C. C., & Hurley, A. E. (1992). Reconceptualizing psychological climate in a retail service environment: A multiple-stakeholder perspective. Journal of Applied Psychology, 77(5), 717-729. doi: 10.1037//0021-9010.77.5.717
Cable, D. M., & DeRue, D. S. (2002). The convergent and discriminant validity of subjective fit perceptions. Journal of Applied Psychology, 87(5), 875-884. doi: 10.1037/0021- 9010.87.5.875.
Casper, W. J., Harris, C., Taylor-Bianco, A., & Wayne, J. H. (2011). Work-family conflict, perceived supervisor support and organizational commitment among Brazilian professionals. Journal of Vocational Behavior, 79(3), 640-652. doi: 10.1016/j.jvb.2011.04.011
Chartrand, J. M. (1991). The evolution of trait-and-factor career counseling: A person-environment fit approach. Journal of Counseling and Development, 69(6), 518-524.
Chatman, J. A. (1989). Improving interactional organizational research: A model of person-organization fit. Academy of Management Review, 14(3), 333-349.
Chatman, J. A. (1991). Matching people and organizations: Selection and socialization in public accounting firms. Administrative Science Quarterly, 36(3), 459-484. doi: 10.2307/2393204
Chen, C. C., & Chiu, S. F (2008). An integrative model linking supervisor support and organizational citizenship behavior. Journal of Business and Psychology, 23(1-2), 1-10. doi: 10.1007/s10869-008-9084-y
Chen, C. C., & Chiu, S. F. (2009). The mediating role of job involvement in the relationship between job characteristics and organizational citizenship behavior. The Journal of Social Psychology, 149(4), 474-494. doi: 10.3200/SOCP.149.4.474-494
Cheung, M. F. Y. (2013). The mediating role of perceived organizational support in the effects of interpersonal and informational justice on organizational citizenship behaviors. Leadership & Organization Development Journal, 34(6), 551-572. doi: 10.1108/LODJ-11-2011-0114
Chi, N. W., & Pan, S. Y. (2012). A multilevel investigation of missing links between transformational leadership and task performance: The mediating roles of perceived person-job fit and person-organization fit. Journal of Business and Psychology, 27(1), 43-56. doi: 10.1007/s10869-011-9211-z
Chou, S. Y., & Lopez-Rodriguez, E. (2013). An empirical examination of service-oriented organizational citizenship behavior: The roles of justice perceptions and manifest needs. Managing Service Quality, 23(6), 474-494. doi: 10.1108/MSQ-02-2013-0019
Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology, 64(1), 89-136. doi: 10.1111/j.1744-6570.2010.01203.x
Clark, O. L., Zickar, M. J., & Jex, S. M. (2014). Role definition as a moderator of the relationship between safety climate and organizational citizenship behavior among hospital nurses. Journal of Business and Psychology, 29(1), 101-110. doi: 10.1007/s10869-013-9302-0
Coffey, M., Samuel, U., Collins, S., & Morris, L. (2014). A comparative study of social work students in India and the UK: Stress, support and well-being. British Journal of Social Work, 44(1), 163-180. doi: 10.1093/bjsw/bcs112
Cole, M. S., Bruch, H., & Vogel, B. (2006). Emotion as mediators of the relations between perceived supervisor support and psychological hardiness on employee cynicism. Journal of Organizational Behaviour, 27, 463-484.
Coleman, V. I., & Borman, W. C. (2000). Investigating the underlying structure of the citizenship performance domain. Human Resource Management Review, 10(1), 25-44.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900. doi: 10.1177/0149206305279602
Dawis, R. V., & Lofquist, L. H. (1984). A psychological theory of work adjustment: An individual-differences model and its applications. Minneapolis, MN: University of Minnesota Press.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512. doi: 10.1037//0021-9010.86.3.499
Edwards, J. R., & Cable, D. A. (2009). The value of value congruence. Journal of Applied Psychology, 94(3), 654-677.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D., (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87(3), 565-573.
Farh, J. L., Earley, P. C., & Lin, S. C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 42(3), 421-444.
Farh, J. L., Zhong, C. B., & Organ, D. W. (2004). Organizational citizenship behavior in the people's republic of China. Organization Science, 15, 241-253.
Feather, N. T., & Rauter, K. A. (2004). Organizational citizenship behaviours in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values. Journal of Occupational and Organizational Psychology, 77(1), 81-94.
Festinger, L. (1957). A theory of cognitive dissonance. Stanford, CA: Stanford University Press.
Freeney, Y., & Fellenz, M. R. (2013).Work engagement, job design and the role of the social context at work: Exploring antecedents from a relational perspective. Human Relations, 66(11), 1427-1445. doi: 10.1177/0018726713478245
Gagnon, M. A., & Michael, J. H. (2004). Outcomes of perceived supervisor support for wood production employees. Forest Products Journal, 54(12), 172-177.
Garcia-Herrero, S., Mariscal, M. A., Gutierrez, J. M., & Ritzel, D. O. (2013). Using bayesian networks to analyze occupational stress caused by work demands: Preventing stress through social support. Accident Analysis and Prevention, 57, 114-123. doi: 10.1016/j.aap.2013.04.009
Gardner, W. L., Reithel, B. J., Cogliser, C. C., Walumbwa, F. O. & Foley, R. T. (2012). Matching personality and organizational culture: Effects of recruitment strategy and the Five-Factor model on subjective person-organization fit. Management Communication Quarterly, 26(4), 585-622. doi: 10.1177/0893318912450663
Gorgievski, M. J., Halbesleben, J. R. B., & Bakker, A. B. (2011). Expanding the boundaries of psychological resource theories. Journal of Occupational and Organizational Psychology, 84(1), 1-7. doi:10.1111/j.2044-8325.2010.02015.x
Gorgievski, M. J., Moriano, J. A., & Bakker, A. B. (2014). Relating work engagement and workaholism to entrepreneurial performance. Journal of Managerial Psychology, 29(2), 106-121. doi: 10.1108/JMP-06-2012-0169
Goyer, R. S. (1964). Cognitive dissonance and communication theory. Central States Speech Journal, 15(2), 90-95, doi: 10.1080/10510976409362730
Greller, M. M., & Herold, D. M. (1975). Sources of feedback: A preliminary investigation. Organizational Behavior and Human Performance, 13(2), 224-256.
Gupta, V., & Kumar, S. (2013). Impact of performance appraisal justice on employee engagement: A study of Indian professionals. Employee Relations, 35(1), 61-78. doi: 10.1108/01425451311279410
Hair, J., Jr., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate data analysis (5th ed.). Upper Saddle River, NJ: Prentice Hall.
Halbesleben, J. R. B., Neveu, J. P., Paustian-Underdahl, S. C., & Westman, M. (2014). Getting to the ''COR'': Understanding the role of resources in conservation of resources theory. Journal of Management, 40(5), 1334-1364. doi: 10.1177/0149206314527130
Hobfoll, S. E. (1988). The ecology of stress. New York: Hemisphere.
Hombrados-Mendieta, I., & Cosano-Rivas, F. (2013). Burnout, workplace support, job satisfaction and life satisfaction among social workers in Spain: A structural equation model. International Social Work, 56(2), 228-246. doi: 10.1177/0020872811421620
House, J. S. (1981). Work stress and social support. Boston, MA: Addison Wesley Longman.
Hughes, J. N. (1983). The application of cognitive dissonance theory to consultation. Journal of School Psychology, 21(4), 349-357. doi: 10.1016/0022-4405(83)90048-1
Hui, C., Lee, C., & Rousseau, D. M. (2004). Psychological contract and organizational citizenship behavior in China: Investigating generalizability and instrumentality. Journal of Applied Psychology, 89(2), 311-321. doi: 10.1037/0021-9010.89.2.311
James, J., McKechnie, S. P., & Swanberg, J. (2011). Predicting employee engagement in an age-diverse retail workforce. Journal of Organizational Behavior, 32(3), 173-196. doi: 10.1002/job.681.
Jiao, C. Q., Richards, D. A., & Hackett, R. D. (2013). Organizational citizenship behavior and role breadth: A meta-analytic and cross-cultural analysis. Human Resource Management, 52(5), 697-714. doi: 10.1002/hrm.21555
Jung, H. S., & Yoon, H. H. (2013). The effects of organizational service orientation on person-organization fit and turnover intent. The Service Industries Journal, 33(1), 7-29. doi: 10.1080/02642069.2011.596932
Jung, Y., & Takeuchi, N. (2014). Relationships among leader-member exchange, person-organization fit and work attitudes in Japanese and Korean organizations: Testing a cross-cultural moderating effect. The International Journal of Human Resource Management, 25(1), 23-46. doi: 10.1080/09585192.2013.778163
Kacmar, K. M., Bachrach, D. G., Harris, K. J., & Noble, D. (2012). Exploring the role of supervisor trust in the associations between multiple sources of relationship conflict and organizational citizenship behavior. The Leadership Quarterly, 23(1), 43-54. doi: 10.1016/j.leaqua.2011.11.004
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 697-724.
Kanste, O. (2011). Work engagement, work commitment and their association with well-being in health care. Scandinavian Journal Of Caring Sciences, 25(4), 754-761. doi: 10.1111/j.1471-6712.2011.00888.x
Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9(2), 131-146.
Kim, S. (2012). Does person-organization fit matter in the public sector? Testing the mediating effect of person-organization fit in the relationship between public service motivation and work attitudes. Public Administration Review, 72(6), 830-840. doi: 10.111/j.1540-6210.2012.02572.x.
Kottke, J. L., & Sharafinski, C. E. (1988). Measuring perceived supervisory and organizational support. Educational and Psychological Measurement, 48(4), 1075-1079.
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610.
Kristof, A. L. (1996). Person-organization fit: An integrative review of its conceptualizations, measurement, and implications. Personnel Psychology, 49(1), 1-49.
Kristof-Brown, A. L., Zimmerman, R. D., & Johnson, E. C. (2005). Consequences of individuals' fit at work: A meta-analysis of person-job, person-organization, person-group, and person-supervisor fit. Personnel Psychology, 58(2), 281-342. doi: 10.1111/j.l744- 6570.2005.00672.x
Kutcher, E. J., Bragger, J. D., & Masco, J. L. (2013). How interviewees consider content and context cues to person-organization fit. International Journal of Selection and Assessment, 21(3), 294-308. doi: 10.1111/ijsa.12039
Lambert, E. G., & Hogan, N. L. (2013). The association of distributive and procedural justice with organizational citizenship behavior. The Prison Journal, 93(3), 313-334. doi: 10.1177/0032885513490491
Lawler, E. J. (2001). An affect theory of social exchange. American Journal of Sociology, 107(2), 321-352. doi: 10.1086/324071
Lawler, E. J., & Thye, S. R. (1999). Bringing emotions into social exchange theory. Annual Review of Sociology, 25, 217-244.
Lee, L. Y., Veasna, S., & Wu, W. Y. (2013). The effects of social support and transformational leadership on expatriate adjustment and performance: The moderating roles of socialization experience and cultural intelligence. Career Development International, 18(4), 377-415. doi: 10.1108/CDI-06-2012-0062
Leiter, M. P., & Bakker, A. B. (2010). Work engagement: Introduction. In A. B. Bakker & M. P. Leiter (Eds.), Work engagement: A handbook of essential theory and research (pp. 1-9). New York: Psychology Press.
Li, L., Zhong, J. A., Chen, Y. P., Xie, Y. T., & Mao, S. D. (2014). Moderating effects of proactive personality on factors influencing work engagement based on the job demands-resources model. Social Behavior and Personality, 42(1), 7-16. doi: 10.2224/sbp.2014.42.1.7
Liguori, E. W., McLarty, B. D., & Muldoon, J. (2013). The moderating effect of perceived job characteristics on the proactive personality-organizational citizenship behavior relationship. Leadership & Organization Development Journal, 34(8), 724-740. doi: 10.1108/LODJ-01-2012-0014
Macey, W. H., & Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology, 1(1), 3-30.
Maden, C., & Kabasakal, H. (2014). The simultaneous effects of fit with organizations, jobs and supervisors on major employee outcomes in Turkish banks: Does organizational support matter? The International Journal of Human Resource Management, 25(3), 341-366. doi: 10.1080/09585192.2013.789446
Maslach, C., & Leiter, M. P. (1997). The truth about burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass.
Matthews, R. A., Bulger, C. A., & Barnes-Farrell, J. L. (2010). Work social supports, role stressors, and work-family conflict: The moderating effect of age. Journal of Vocational Behavior, 76(1), 78-90. doi: 10.1016/j.jvb.2009.06.011
May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77(1), 11-37.
Mehtap, O., & Kokalan, O. (2013). The relationship between corporate reputation and organizational citizenship behavior: A comparative study on TV companies and banks. Quality & Quantity, 47(6), 3609-3619. doi: 10.1007/s11135-012-9743-y
Muchinsky, P. M., & Monahan, C. J. (1987). What is person-environment congruence? Supplementary versus complementary models of fit. Journal of Vocational Behavior, 31, 268-277.
Myers, A. E. (1963). Some connotations of cognitive dissonance theory. Psychological Reports, 13(3), 807-812.
Ning, H. Y., Zhou, M. J., Lu, Q., & Wen, L. Q. (2012). Exploring relationship between authority leadership and organizational citizenship behavior in China: The role of collectivism. Chinese Management Studies, 6(2), 231-244. doi: 10.1108/17506141211236677
Oh, I. S., Guay, R. P., Kim, K., Harold, C. M., Lee, J. H., Heo, C. G., & Shin, K. H. (2014). Fit happens globally: A meta-analytic comparison of the relationships of person-environment fit dimensions with work attitudes and performance across east Asia, Europe, and North America. Personnel Psychology, 67(1), 99-152. doi: 10.1111/peps.12026
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA, Lexington Books.
Organ, D. W. (1997). Organizational citizenship behavior: It’s construct clean-up time. Human Performance, 10(2), 85-97.
Othman, N., & Nasurdin, A. M. (2013). Social support and work engagement: A study of Malaysian nurses. Journal of Nursing Management, 21(8), 1083-1090. doi: 10.1111/j.1365-2834.2012.01448.x
Peng, J. C., Lee, Y. L., & Tseng, M. M. (2014). Person-organization fit and turnover intention: Exploring the mediating effect of work engagement and the moderating effect of demand-ability fit. Journal of Nursing Research, 22(1), 1-11. doi:10.1097/jnr.0000000000000019
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122-141.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organisational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82(2), 262-270.
Podsakoff, P. M., & MacKenzie, S. B. (1997). Impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. Human Performance, 10(2), 133-151.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical andempirical literature and suggestions for future research. Journal of Management, 26(3), 513-563.
Poon, J. M. L.. (2013). Relationships among perceived career support, affective commitment, and work engagement. International Journal of Psychology, 48(6), 1148-1155. doi: 10.1080/00207594.2013.768768
Rehfiiss, M. C., Gambrell, C. E., & Meyer, D. (2012). Counselors' perceived person-environment fit and career satisfaction. Career Development Quarterly, 60(2), 145-151. doi: 10.1002/j.2161-0045.2012.00012.x
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714.
Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: The contribution of perceived organization support. Journal of Applied Psychology, 86(5), 825-836.
Rich, B. L., LePine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635. doi: 10 .5465/AMJ.2010.51468988
Rokeach, M. (1973). The nature of human values. New York: Free Press.
Román, J. P., Battistelli, A., & Odoardi, C. (2013). Work engagement ad mediator between perceived participation, superviosr support and altruistic behaviors: Empirical resultfrom the Italia social enterprise sector. Universitas Psychologica, 12(3), 899-909. doi: 10.11144/Javeriana.UPSY12-3.wemp
Rothbard, N. P. (2001). Enriching or depleting? The dynamics of engagement in work and family roles. Administrative Science Quarterly, 46, 655-684.
Ruiz-Palomino, P., & Martinez-Canas, R. (2014). Ethical culture, ethical intent, and organizational citizenship behavior: The moderating and mediating role of person-organization fit. Journal of Business Ethics, 120(1), 95-108. doi: 10.1007/s10551-013-1650-1
Ruiz-Palomino, P., Martinez-Canas, R., & Fontrodona, J. (2013). Ethical culture and employee outcomes: The mediating role of person-organization fit. Journal of Business Ethics, 116(1),173-188. doi: 10.1007/s10551-012-1453-9
Runhaar, P., Konermann, J., & Sanders, K. (2013). Teachers’ organizational citizenship behaviour: Considering the roles of their work engagement, autonomy and leader-member exchange. Teaching and Teacher Education, 30, 99-108. doi: 10.1016/j.tate.2012.10.008
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619. doi: 10.1108/02683940610690169
Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediating role of service climate. Journal of Applied Psychology, 90(6), 1217-1227.
Sawang, S. (2012). Is there an inverted U-shaped relationship between job demands and work engagement: The moderating role of social support? International Journal of Manpower, 33(2), 178-186. doi: 10.1108/01437721211225426
Schaufeli, W. B., & Bakker, A. B. (2003). UWES-Utrecht Work Engagement Scale (Version 1). Utrecht University: Occupational Health Psychology Unit. Retrieved May 15, 2015 from
http://www.beanmanaged.com/doc/pdf/arnoldbakker/articles/articles_arnold_bakker_87.pdf
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293-315. doi: 10.1002/job.248.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701-716. doi: 10.1177/0013164405282471
Schaufeli, W. B., Salanova, M., Gonza´lez-Roma´, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92.
Schneider, B. (1987). The people make the place. Personnel Psychology, 40(3), 437-453.
Selvarajan, T. T., Cloninger, P. A., & Singh, B. (2013). Social support and work-family conflict: A test of an indirect effects model. Journal of Vocational Behavior, 83(3), 486-499. doi: 10.1016/j.jvb.2013.07.004
Seong, J. Y., Hong, D. S., & Park, W. W. (2012). Work status, gender, and organizational commitment among Korean workers: The mediating role of person-organization fit. Asia Pacific Journal of Management, 29(4), 1105-1129. doi: 10.1007/s10490-011-9248-6
Shimazu, A., & Schaufeli, W. B. (2009). Is workaholism good or bad for employee well-being? The distinctiveness of workaholism and work engagement among Japanese employees. Industrial Health, 47(5), 495-502.
Shimazu, A., Schaufeli, W. B., Kubota, K., & Kawakami, N. (2012). Do workaholism and work engagement predict employee well-being and performance in opposite directions? Industrial Health, 50(4), 316-321.
Shin, Y. (2012). CEO ethical leadership, ethical climate, climate strength, and collective organizational citizenship behavior. Journal of Business Ethics, 108(3), 299-312. doi: 10.1007/s10551-011-1091-7
Shirom, A. (2003). Feeling vigorous at work? The construct of vigor and the study of positive affect in organizations. In D. Ganster & P. L. Perrewe (Eds.), Research in organizational stress and well-being (Vol. 3, pp. 135-165). Greenwich, CT: JAI Press.
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: It's nature and antecedents. Journal of Applied Psychology, 68(4), 653-663.
Sortheix, F. M., Dietrich, J., Chow, A., & Salmela-Aro, K. (2013). The role of career values for work engagement during the transition to working life. Journal of Vocational Behavior, 83(3), 466-475. doi: 10.1016/j.jvb.2013.07.003
Stroppa, C., & Spiess, E. (2011). International assignments: The role of social support and personal initiative. International Journal of Intercultural Relations, 35(2), 234-245. doi: 10.1016/j.ijintrel.2010.09.008
Sun, R. S., Peng, S. Y., & Pandey, S. K. (2014). Testing the effect of person-environment fit on employee perceptions of organizational goal ambiguity. Public Performance & Management Review, 37(3), 465-495. doi: 10.2753/PMR1530-9576370306
Swanberg, J. E., McKechnie, S. P., Ojha, M. U., & James, J. B. (2011). Schedule control, supervisor support and work engagement: A winning combination for workers in hourly jobs? Journal of Vocational Behavior, 79(3), 613-624. doi: 10.1016/j.jvb.2011.04.012
Thau, S., Aquino, K., & Bommer, W. (2008). How employee race moderates the relationship between non-contingent punishment and organizational citizenship behaviors: A test of the negative adaption hypothesis. Social Justice Research, 21, 297-312.
Tom, V. R. (1971). The role of personality and organizational images in the recruiting process. Organizational Behavior and Human Performance, 6(5), 573-592. doi: 10.1016/s0030-5073(71)80008-9.
Tsai, W. C., Chen, H. Y., & Chen, C. C. (2012). Incremental validity of person-organization fit over the Big Five personality measures. The Journal of Psychology, 146(5), 485-509. doi: 10.1080/00223980.2012.656154
Valsania, S. E., Leon, J. A. M., Alonso, F. M., & Cantisano, G. T. (2012). Authentic leadership and its effect on employees’ organizational citizenship behaviours. Psicothema, 24(4), 561-566.
Van Vianen, A. E. M. (2000). Person-organization fit: The match between newcomers’ and recruiters’ preferences for organizational cultures. Personnel Psychology, 53, 113-149.
Velez, B. L., & Moradi, B. (2012). Workplace support, discrimination, and person-organization fit: Tests of the theory of work adjustment with LGB individuals. Journal of Counseling Psychology, 59(3), 399-407. doi: 10.1037/a0028326
Verquer, M. L., Beehr, T. A., & Wagner, S. H. (2003). A meta-analysis of relations between person-organization fit and work attitudes. Journal of Vocational Behavior, 63, 473-489.
Vigoda-Gadot, E., Eldor, L., & Schohat, L. M. (2013). Engage them to public service: Conceptualization and empirical examination of employee engagement in public administration. The American Review of Public Administration, 43(5), 518-538. doi: 10.1177/0275074012450943
Villotti, P., Balducci, C., Zaniboni, S., Corbiere, M., & Fraccaroli, F. (2014). An analysis of work engagement among workers with mental disorders recently integrated to work. Journal of Career Assessment, 22(1), 18-27. doi: 10.1177/1069072713487500
Walumbwa, F., Hartnell, C., & Oke, A. (2010). Servant leadership, procedural jus¬tice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation. Journal of Applied Psychology, 95(3), 517-529.
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617.
Woods, S. A., & Sofat, J. A. (2013). Personality and engagement at work: the mediating role of psychological meaningfulness. Journal of Applied Social Psychology, 43(11), 2203-2210. doi: 10.1111/jasp.12171
Xanthopoulou, D., Bakker, A. B., Heuven, E., Demerouti, E., & Schaufeli, W. B. (2008). Working in the sky: A diary study on work engagement among cabin attendants. Journal of Occupational Health Psychology, 13(4), 345-356.
Yang, L. Q., Levine, E. L., Smith, A. M., Ispas, D., & Rossi, M. E. (2008). Person-environment fit or person plus environment: A meta-analysis of studies using polynomial regression analysis. Human Resource Management Review, 18(4), 311-321.
Yu, K. Y. T. (2014). Person-organization fit effects on organizational attraction: A test of an expectations-based model. Organizational Behavior and Human Decision Processes, 124(1), 75-94. doi: 10.1016/j.obhdp.2013.12.005
Zhang, L., & Gowan, M. A. (2012). Corporate social responsibility, applicants’ individual traits, and organizational attraction: A person-organization fit perspective. Journal of Business and Psychology, 27(3), 345-362. doi: 10.1007/s10869-011-9250-5
Zhang, S. C. (2014). Impact of job involvement on organizational citizenship behaviors in China. Journal of Business Ethics, 120(2), 165-174. doi 10.1007/s10551-013-1654-x