簡易檢索 / 詳目顯示

研究生: 李虹諭
Lee, Hung-Yu
論文名稱: 友誼關係對Facebook持續使用意圖之研究─以心流及人際脈絡績效為中介變項
The Influence of Friendship on Continuance Intention in Facebook: The Mediating Role of Flow and Inter-personal Contextual Performance
指導教授: 余鑑
Yu, Chien
于俊傑
Yu, Chin-Cheh
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 116
中文關鍵詞: 友誼關係心流人際脈絡績效持續使用意圖
英文關鍵詞: Friendship, Flow, Inter-personal Contextual Performance, Continuance Intention
論文種類: 學術論文
相關次數: 點閱:168下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 隨著資訊傳播科技與網際網路的發展,人與人之間的交流方式不斷地改變,社群網站的出現成為了時下最熱門的社交平台,特別是Facebook從創始至今,用戶人數更是大幅攀升。本研究便是以Facebook的使用者為研究對象,欲藉由問卷調查來驗證使用者在Facebook上的友誼關係對Facebook持續使用意圖的影響,並進一步探討心流和人際脈絡績效在兩者之間是否具中介效果。經由結構方程式模式分析,得到以下結論:(1)友誼關係對Facebook持續使用意圖有正向影響;(2)友誼關係對心流有正向影響;(3)友誼關係對人際脈絡績效有正向影響;(4)心流對人際脈絡績效有正向影響;(5)心流對Facebook持續使用意圖有正向影響;(6)人際脈絡績效對Facebook持續使用意圖有正向影響;(7)友誼關係會透心流對Facebook持續使用意圖有正向影響;(8)友誼關係會透過人際脈絡績效對Facebook持續使用意圖有正向影響;(9)心流會透過人際脈絡績效對Facebook持續使用意圖有正向影響。最後,根據研究結果提出具體建議,以供相關產業業者、管理者經營時參考之用。

    With the development of information communication technology and internet, the means of communication between the people continue to change. The emergence of social networking sites has become the most popular social platform, Facebook especially. Since its inception in 2004, the number of users has risen significantly.
    The purpose of this study aimed to explore the impact of friendship on continuance intention in Facebook, and to verify whether the flow and inter-personal contextual performance play the mediating role between these two. It was completed in the form of questionnaire, through quantitative methods, and the research object was Facebook users. Then, the structural equation modeling (SEM) was conducted to identify the causal effect among the factors. The results were summarized as follows: (1) Friendship does have a positive influence on continuance intention in Facebook. (2) Friendship does have a positive influence on flow. (3) Friendship does have a positive influence on inter-personal contextual performance. (4) Flow does have a positive influence on inter-personal contextual performance. (5) Flow does have a positive influence on continuance intention in Facebook. (6) Inter-personal contextual performance does have a positive influence on continuance intention in Facebook. (7) Flow has a mediating effect on the relationship between friendship and continuance intention in Facebook. (8) Inter-personal contextual performance has a mediating effect on the relationship between friendship and continuance intention in Facebook. (9) Inter-personal contextual performance has a mediating effect on the relationship between flow and continuance intention in Facebook. Finally, according to the results of this study, it offers suggestions to managers and the relevant operators as a reference.

    謝誌 I 中文摘要 III 英文摘要 V 目 錄 VII 表 次 IX 圖 次 XI 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 5 第三節 研究範圍與限制 6 第四節 重要名詞解釋 8 第二章 文獻探討 9 第一節 持續使用意圖 9 第二節 友誼關係 13 第三節 心流 21 第四節 人際脈絡績效 30 第五節 假設發展 34 第三章 研究設計 43 第一節 研究方法 43 第二節 研究架構 44 第三節 研究對象 45 第四節 研究工具 46 第五節 信效度分析 50 第六節 研究步驟 65 第七節 資料分析方法 66 第四章 研究分析與結果 67 第一節 敘述性統計分析 67 第二節 相關分析 76 第三節 整體結構模式分析 77 第五章 結論與建議 89 第一節 研究發現與討論 89 第二節 管理意涵 93 第三節 研究貢獻 98 第四節 後續研究建議 99 參考文獻 101 一、中文部分 101 二、英文部分 106

    一、中文部分
    BloggerAds(2009)。部落格結合 facebook 行銷力量大。2012 年 5月 2 日,取自http://www.brain.com.tw/News/NewsPublicContent.aspx?ID=13075
    何振誠、邱張名琪、陳威助(2009)。從網誌到微網誌:網路社會參與型態的演變介紹。資訊社會研究,17,1-51。
    余德成(1996)。品質管理人性面系統因素對工作績效之影響。國立中山大學企業管理研究所博士論文,未出版,高雄市。
    吳明隆(2007)。SPSS問卷統計分析實務操作與應用。台北市:五南。
    吳靜宜(2009)。以科技接受模式、知覺娛樂性與從眾行為探討虛擬社群的使用意圖─以Facebook為例。國立中央大學企業管理研究所碩士論文,未出版,桃園縣。
    阮微涵(2009)。以社會認知理論觀點探討社會支持及社會資本對知識分享行為之影響。國立成功大學經營管理碩士學位學程碩士論文,未出版,台南市。
    周文賢(2002)。多變量分析 SAS/STAT 使用方法。台北市:智勝。
    林昇壕(2007)。大學生網誌使用現況對其現實與網誌之社會支持與人際關係影響之研究。國立臺南大學科技發展與傳播研究所碩士論文,未出版,台南市。
    林淑芬(2003)。女性保健志工人格特質、組織承諾與神馳經驗關係之探討-以彰化縣市為例。大葉大學休閒事業管理學系碩士論文,未出版,彰化縣。
    侯凱中(2009)。社交網路服務網站使用者滿意度及持續使用意圖之研究-以Facebook為例。義守大學管理學院碩士班碩士論文,未出版,高雄市。
    姜定宇(2011)。Survey Studies。未出版手稿,國立台灣大學心理系,台北市。
    洪寧(2010)。Facebook上消費者類社會互動對品牌關係的影響。國立政治大學傳播學院廣告學系碩士論文,未出版,台北市。
    胡春嬌(2003)。從心流理論探討國小學童電腦遊戲經驗之研究。國立花蓮師範學院輔導碩士班碩士論文,未出版,花蓮市。
    孫傳雄(2009)。facebook 行銷大補帖。2012年5月2日,取自http://blog.chinatimes.com/tomsun/archive/2009/10/09/439653.html
    徐承鍇(2003)。電子商務中信任及互動對使用意願的驗證-以心流為中介變數。靜宜大學企業管理研究所碩士論文,未出版,台中市。
    耿慶瑞(1999)。WWW互動廣告效果之研究。國立政治大學企業管理學系博士論文,未出版,台北市。
    袁譽榳(2010)以延伸科技接受模式探討社交網路服務之使用意圖-以Facebook為例。虎尾科技大學經營管理研究所碩士論文,未出版,雲林縣。
    張元輔(2009)。中高價盆栽市場之炫耀價值、涉入程度 與心流體驗對消費者購買動機之影響。亞洲大學經營管理學系碩士論文,未出版,台中市。
    張火燦、劉淑寧(2002)。從社會網絡理論探討員工知識分享。人力資源管理學報,2(3),101-113。
    張育寧(2010)。超級NBA粉絲最值錢。30雜誌,72。2012年5月2日,取自http://www.30.com.tw/Board/show.aspx?go=2039
    張學善、林旻良、葉淑文(2010)。大學生情緒智慧、人際關係與自我概念之關係研究。輔導與諮商學報,32(2),1-25。
    曹文力(2005)。在遊戲情境中以沉浸經驗探討玩興對創造力的影響。國立交通大學理學院碩士在職專班網路學習學程碩士論文,未出版,新竹市。
    曹瑞珍、曾玲珉(1996)。人際關係與溝通。台北市:揚智。
    郭秀鳳(2005)。影響網路報稅使用意願因素之探討-以民眾的心流體驗為中介變項。南台科技大學企業管理系碩士論文,未出版,台南市。
    陳冠浤(2006)。知識工作者對偶同質性對人際脈絡績效影響之研究: 關係品質的中介效果。人力資源管理學報,6(2),23- 47。
    陳彥瑋(2006)。談心流理論對資優教育的啟示。資優教育季刊,101,3-6。
    陳柏宏(2005)。影響線上名聲系統持續使用意圖因素之研究。國立嘉義大學行銷與流通管理研究所碩士論文,未出版,嘉義市。
    陳偉睿(2001)。網際網路之流暢經驗初探性研究。國立中山大學資訊管理學系碩士論文,未出版,高雄市。
    陳淑萍(2000)。大學生電子郵件的使用行為與人際關係之探討。東吳大學企業管理學系碩士論文,未出版,台北市。
    陳皎眉(2004)。人際關係與人際溝通。台北市:雙葉。
    陳皎眉、鍾思嘉(1996)。人際關系。台北市:幼獅。
    陳增穎(2000)。開啟或關閉?網際網路對青少年人際關係的影響。師友,392,27-30。
    陳慶峰(2000)。從心流(flow)理論探討線上遊戲參與者之網路使用行為。南華大學資訊管理學系碩士論文,未出版,嘉義縣。
    陳嬿竹(2002)。網路與真實人際關係、人格特質及幸福感之相關研究。屏東師範學院教育心理與輔導研究所碩士論文,未出版,屏東市。
    陳祥、楊純青(2006)。網路心流經驗研究中之挑戰:從效度觀點進行檢視與回顧。資訊社會研究,11,145-176。
    湯宗益、廖莉芬(2002)。遠距教學系統人機互動之研究-以Flow理論為基礎。資訊、科技與社會學報,2(2),79-94。
    粟四維、莊友豪(2010)。虛擬社群成員知識分享意圖探討。資訊管理學報,17(3),181-204。
    黃俊傑(2005)。線上遊戲心流經驗與沉迷行為相關因素之探討。輔仁大學資訊管理學系碩士論文,未出版,新北市。
    黃郁樺(2011)。工作特性、自我效能、心流經驗及工作績效關聯性之研究。南華大學企業管理系管理科學碩士班碩士論文,未出版,嘉義縣。
    黃惠渝(2009)。探討Web2.0網站之互動性、社會臨場感以及心流之關係—以線上唱歌網站之為例。國立政治大學企業管理研究所碩士論文,未出版,台北市。
    黃瓊慧(2000)。從沈浸(flow)理論探討台灣大專學生之網路使用行為。國立交通大學傳播研究所碩士論文,未出版,新竹市。
    楊哲維(2005)。表演藝術節目觀賞者休閒涉入與流暢經驗之研究。南台科技大學休閒事業管理系碩士論文,未出版,台南市。
    楊珮茹(2003)。消費者購物動機、涉入與心流經驗關係之研究─以百貨公司女性消費者為例。國立高雄第一科技大學行銷與流通管理系碩士論文,未出版,高雄市。
    楊純青(2004)。成人線上學習之人際互動與神馳經驗對其學習成效之影響。國立高雄師範大學成人教育研究所博士論文,未出版,高雄市。
    楊錦登(2000)。論述人際關係。國教輔導,38(3),48-53。
    劉旨峰、周倩、林珊如(2001)。以心流理論為基礎探討台灣大學生網路沉迷的相關因素。行政院國家科學委員會專題研究計畫成果報告(NSC87-2511-S-009-013-N)。新竹市:國立交通大學資訊科學研究所。
    劉佳璋(2005)。網路社群成員間利他行為之研究。義守大學管理學院碩士班碩士論文,未出版,高雄市。
    蔡易達(2006)。高中、職學生網路休閒娛樂使用的流暢感覺經驗與持續使用意願。國立高雄師範大學資訊教育研究所碩士論文,未出版,高雄市。
    蔡培村(2000)。人際關係。高雄市:復文。
    鄭佩芬(2000)。人際關係與溝通技巧。台北市:揚智。
    黎淑惠(2008)。人際關係。台北市:新文京。
    鮑玨蓉(2011)。Facebook使用意圖影響因素之探討–科技接受模式與社會資本整合性觀點。國立成功大學經營管理碩士學位學程碩士論文,未出版,台南市。
    羅顗昇(2010)。空軍高司幕僚人員之工作價值觀、心流經驗與工作績效關係之研究。南華大學企業管理系管理科學碩士班碩士論文,未出版,嘉義縣。
    蘇逸珊(2002)。大學生依附風格、情緒智力與人際關係之相關研究。國立屏東教育大學教育心理與輔導學系碩士論文,未出版,屏東市。
    蘇聰德(2009)。facebook 企業行銷策略。2012 年 5月 2 日,取自http://www.cyut.edu.tw/teacher/ft00005/685863.pdf
    龔芊方(2010)。嘉義縣義消人員參與動機、心流經驗與工作滿足關係之研究。南華大學企業管理系管理科學碩士班碩士論文,未出版,嘉義縣。
    二、英文部分
    Abrams, L. C., Cross, R., Lesser, E., & Levin, D. Z. (2003). Nurturing interpersonal trust in knowledge-sharing networks. Academy of Management Executive, 17(4), 64-77.
    Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50, 179-211.
    Alexa: The Web Information Company (2011)。2011年9月19日,取自:http://www.alexa.com/
    Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
    Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Academy of Marking Science, 16(1), 76-94.
    Bauer, T. N., Truxillo, D. M., Sanchez, R. J., Craig, J. M., Ferrara, P., & Campion, M. A. (2001). Applicant reactions to selection: Development of the selection procedural justice scale. Personnel Psychology, 54(2), 387-419.
    Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107(2), 238-246.
    Bentler, P. M., & Wu, E. J. C. (1995). EQS for Windows user’s guide. Encino, CA: Multivariate Software.
    Bentler, P.M., & Bonett D.G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606.
    Berger, C. R., & Brada, J. J. (1982). Language and social knowledge uncertainty in interpersonal relations. London: Arnold.
    Bhattacherjee, A. (2001a). Understanding information systems continuance: An expectation-confirmation model. Mis Quarterly, 25(3), 351-370.
    Bhattacherjee, A. (2001b). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32(2), 201-214.
    Blau, P. (1964). Exchange and power in social life. New York: John Wiley and Sons, Inc.
    Boisot, M. (1998). Knowledge asserts: Securing competitive advantage in the information economy. New York: Oxford University Press.
    Bollen, K. A. (1989). Structural equations with latent variables. New York: Wiley.
    Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of context performance. In N. Schmitt, & W. C. Borman (Eds.), Personnel Selection in Organization (pp. 71-98). San Francisco, CA: Jossey Bass.
    Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection. Research Human Performance, 10(2), 99-109.
    Brammer, L. M. (1993). The helpering relationship: Process and skill. New York:Allyn & Bacon.
    Browne, M.W., & Cudeck, R. (1993). Alternative ways of assessing model fit . In K. A. Bollen, & J. S. Long (Eds.), Testing structural equation models (pp. 136-162). Newbury Park, CA: Sage.
    Burroughs, S. M., & Eby, L. T. (1998). Psychological sense of community at work: A measurement system and explanatory framework. Journal of Community Psychology, 26(6), 509-532.
    Burt, R. S. (1992). The social structure of competition. Cambridge, MA: Harvard Business School Press.
    Carmines, E.G., & Mclver, J.P. (1981). Analyzing models with observable variables. In G. W. Bohrnstedt, & E. F. Borgatta (Eds.), Social measurement :Current issues (pp. 65-115). Beverly Hills, CA: Sage.
    Catino, R. J. (2000). Relationship between flow experience, flow dimensions and the equivalence of challenges and skills in the web-based training environment. Unpublished doctoral dissertation, University of North Texas, Denton, Texas.
    Chan, C. M. L., Bhandar, M., Oh, L. B., & Chan, H. C. (2004). Recognition and participation in a virtual community. Paper presented at the 37th. Annual Hawaii International Conference on System Science, Hawaii.
    Chang, H. H., & Wang, I. C. (2008). An investigation of user communication behavior in computer mediated environments. Computers in Human Behavior, 24(5), 2336–2356.
    Chen, H., Wigand, T. R., & Nilan, S. M. (1999). Optimal experience of web activities. Computers in Human Behavior, 15(5), 585-608.
    Chen, L. D., & Tan, J. (2004). Technology adaptation in E-commerce: Key determinants of virtual stores acceptance. European Management Journal, 22(1), 74-86.
    Chiu, C. M., Hsu, M. H., & Wang, E. T. G. (2006). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support Systems, 42(3), 1872-1888.
    Clarke, S. G., & Haworth, J. T. (1994). Flow experience in the daily lives of 6th-form college-students. British Journal of Psychology, 85(4), 511-523.
    Coleman, J. S. (1988). Social capital in the creation of human capital. The American Journal of Sociology, 94, 95-120.
    Coleman, V. I., & Borman, W. C. (2000). Investigating the underly structure of the citizenship performance domain. Human Resource Management Review, 10(1), 25-44.
    Csikszentmihalyi, M. (1975). Beyond boredom and anxiety. San Francisco, CA: Jossey-Bass.
    Csikszentmihalyi, M. (1990). Flow: The psychology of optimal experience. New York: Harper & Row.
    Csikszentmihalyi, M. (1993). The evolving self: A psychology for the third millennium. New York: Harper & Row.
    Csikszentmihalyi, M. (1997). The flow experience and its significance for human psychology. In M. Csikszentmihalyi, & I. S. Csikszentmihalyi (Eds.), Optimal experience: Psychological studies of flow in consciousnesss (pp. 15-35). United Kingdom: Cambridge University Press.
    Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13, 319-339.
    Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1002.
    Delmonico, D. L., & Carnes, P. J. (1999). Virtual sex addiction: When cybersex becomes the drug of choice. CyberPsychology and Behavior, 2(5), 457-463.
    Derlega, V. J., & Janda, L. H. (1981). Personal adjustment: The psychology of everyday life. Glenview, Illinois: Scott, Foresman and Company.
    Devaraj, S., Fan, M., & Kohli, R. (2002). Antecedents of B2C channel satisfaction and preference: validating e-commerce metrics. Information Systems Research, 13(3), 316-33.
    DeVito, J. A. (1994). Human communication: The basic course. New York: HarperCollins.
    DeVito, A. J., & Kubis, J. F. (1983). Actual and recalled test anxiety and flexibility, rigidity, and self-control. Journal of Clinical Psychology, 39(6), 970-975.
    Dixon, M. D. (2000). Common knowledge: How companies thrive by sharing what they know. Boston: Harvard Business School Press.
    Finneran, C. M., & Zhang, P. (2005). Flow in computer-mediated environments: promises and challenges. Communications of the Association for Information System, 15, 82-101.
    Fisher (1980). On the dubious wisdom of expecting job satisfaction to correlate with performance. The Academy of Management Review, 5(4), 607-612.
    Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
    Ghani, J. A., & Deshpande, S. P. (1994) Task characteristics and the experience of optimal flow in human-computer interaction. Journal of Psychology, 128(4), 381-391.
    Graham, J. W. (1991). An essay on organizational citizenship behavior. Employee Responsibilities and Rights Journal, 4(4), 249-270.
    Hair, J. F., Tatham, R. L., Anderson, R. E., & Black, W. (1998). Multivariate data analysis(5th ed.). Upper Saddle River, NJ: Prentice Hall.
    Hayashi, T., Arimura, T., Ueda K, Shibata H, Hohda S, Takahashi M, Hori H, Koga Y, Oka N, Imaizumi T, Yasunami M, & Kimura A. (2004). Identification and functional analysis of a caveolin-3 mutation associated with familial hypertrophic cardiomyopathy. Biochem Biophys Res Commun, 313(1), 178–84.
    Heeter, C.(1986). Perspectives for the development of research on media systems. Unpublished Doctoral Dissertation, Michigan University, East Lansing, Michigan.
    Heider, F (1959). On perception, event structure, and the psychological environment. Psychological Issues, 1(3), 1-123.
    Heiman, T. (2000). Friendship quality among children in three education setting. Journal of Intellectual & Developmental Disability, 25(1), 1-12.
    Hendriks, P. (1999). Why share knowledge? The influence of ICT on motivation for knowledge sharing. Knowledge and Process Management, 6(2), 91-100.
    Hoffman, L. D., & Novak, P. T. (1996). Marketing in hypermedia computer-mediated environments conceptual foundations. Journal of Marketing, 60(3), 50-68.
    Homans, G. C. (1950). Social behavior as exchange. The American Journal of Sociology, 63(6), 597-606.
    Hooff, B., & Weenen, F. L. (2004). Committed to share: Commitment and CMC use as antecedents of knowledge sharing. Knowledge and Process Management, 11(1), 13-24.
    Hsu, C. L., & Lu, H. P. (2003). Why do people play on-line games? An extended TAM with social influences and flow experience. Information & Management, 41, 853-868.
    Hu,L., & Bentler,P.M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Coventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55.
    James, L. R., Mulaik, S. A., & Brett, J. M. (1982).Causal analysis: Assumptions, models, and data. Beverly Hills, CA: Sage.
    Joreskog, K. G., & Sorbom, D. (1989). LISREL 7: A guide to the program and application. Chicago: SPSS Inc.
    Joreskog, K.G., & Sorbom, D. (1996). LISREL 8: User’s reference guide. Lincolnwood, IL: Scientific Software International, Inc.
    Koufaris, M. (2002). Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research, 13(2), 205-223.
    Kwon, O., & Wen, Y. (2010). An empirical study of the factors affecting social network service use. Computers in Human Behavior, 26(2), 254-263.
    Lampe, C., Ellison, N., & Steinfield, C. (2007). The benefits of facebook friends: Social capital and college student’ use of online Social network sites. Journal of Computer-Mediated Communication, 12(4), 1143-1168.
    Levinger, G. K., & Snoek, J. D. (1972). Attraction in relationship: A new look at interpersonal attraction. New York: General Learning Press.
    Lin, K. Y., & Lu, H. P. (2011). Why people use social networking sites: An empirical study integrating network externalities and motivation theory. Computers in Human Behavior, 27(3), 1152-1161.
    Lin, N. (1982). Social resources and instrumental action. In P. V. Marsden, & N. Lin (Eds.), Social structure and network analysis (pp. 131-145). Beverly Hills, CA: Sage.
    Margaret, T. (1994). Establishing mutual understanding in systems design: An empirical study. Journal of Management Information System, 10(4), 159-182.
    Marsh, H. W., & Hocevar, D. (1985). Application of confirmatory factor analysis to the study of self-concept: First- and higher-order factor models and their invariance across groups. Psychological Bulletin, 97(3), 562-582.
    Mayer, J. D., & Salovey, P. (1997).What is emotional intelligence? Emotional development and emotional intelligence: implication for educators. New York: Basic Book.
    McAdams, D. P. (2001). The psychology of life stories. Review of General Psychology, 5(2), 100-122.
    McAllister, D. J. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.
    Meyers, D. (1987). Anonymity is part of the magic: Individual manipulation of computer-mediated communication contexts. Qualitative Sociology, 10(3), 251-266.
    Motowidlo, S. J. (2000). Some basic issues related to contextual performance and organizational citizenship behavior in human resource management. Human Resource Management Review, 10(1), 115-126.
    Motowidlo, S. J., & Schmit, M. J. (1999). Performance assessment in unique jobs. In D. R. Ilgen, & E. D. Pulakos (Eds.), The changing nature of performance (pp. 56-86). San Francisco, CA: Jossey-Bass.
    Motowidlo, S. J., & Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79(4), 475-480.
    Mulaik, S. A., James, L. R., Altine, J. V., Bennett, N., Lind, S., & Stilwell, C. D. (1989). Evaluation of goodness-of-fit indices for structural equation models. Psychological Bulletin, 105(3), 430-445.
    Novak, P. T., Hoffman, L. D., & Yung, Y. F. (1999). Measuring the customer experience in online environment: A structural modeling approach. Marketing Science, 19(1), 22-44.
    Novak, T. P., & Hoffman, D. L. (1997). Measuring the Flow Experience Among Web Users. Retrieved October 1, 2011, from http://www.whueb.com/whuebiz/emarketing/research/m031121/m031121c.pdf
    Nunnally, J. C. (1978). Psychometric theory. New York: McGraw-Hill.
    Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460-469.
    Oliver, R. L. (1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 9(1), 5-14.
    Parks, M. R., & Floyd, K. (1996). Making friends in cyberspace. Journal of Computer-Mediated Communication, 46(1), 80.
    Parthasarathy, M., & Bhattacherjee, A. (1998). Understanding Post-Adoption Behavior in the Context of Online Services. Information Systems Research , 9(4), 362-379.
    Patterson, P. G., & Spreng, R. A. (1997). Modeling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: An empirical examination. International Journal of Service Industry Management, 8(5), 414-434.
    Prodger, A. (1999). Identity and the belonging group: Personal integrity in the changing organization. Group Analysis, 32(1), 125-132.
    Quinn, J. B., Anderson, P., & Finkelstein, S. (1996). Managing professional intellect: Making the most of the best. Harvard Business Review, 74(3), 71-80.
    Reichheld, F., & Schefter, P. (2000). E-Loyalty. Harvard Business Review, 78(4), 105-114.
    Rettie, R. (2001). An exploration of flow during Internet use. Internet Research, 11(2), 103-113.
    Ryff, C. D., & Keyes, C. L. M. (1995). The structure of psychological well-being revisited. Journal of Personality and Social Psychology, 69(4), 719-727.
    Schutz, W. C. (1966). The interpersonal underworld. Palo Alto, CA: Science and Behavior Books.
    Schutz, W. C. (1973). Encounter, in Raymonl Corsini (Ed.). Current psycho therapies. Itasca, Illinois: F. E. Peacock.
    Senge, P. (1997). Sharing knowledge. Executive Excellence, 14(11), 17-18.
    Shin, D. H., & Kim, W.Y. (2008). Applying the technology acceptance model and flow theory to cyworld user behavior: Implication of the Web2.0 user acceptance. Cyber Psychology & Behavior, 11(3), 378-382.
    Steiger, J. H. (1990). Structural model evaluation and modification: An interval estimation approach. Multivariate Behavioral Research, 25(2), 173-180.
    Swan, J. E., & Trawick, I. F. (1981). Disconfirmation of satisfaction with a retail service. Journal of Retailing, 57(3), 49-67.
    Trevino, K., & L.Webster, J. (1992). Flow in computer-mediated communication: Electronic mail and mail evaluation and impacts. Communication Research, 19(5), 539-573.
    Tucker,L.R., & Lewis,C. (1973). A reliability coefficient for maximum likelihood factor analysis. Psychometrika, 38(1), 1-10.
    Van Scotter, J. R., & Motowidlo, S. J. (1996). Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology, 81(5), 525-531.
    Vijayasarathy, L. R. (2004). Predicting consumer intentions to use on-line shopping: The case for an augmented technology acceptance model. Information and Management, 41(6), 747-762.
    Walther, J. B. (1992). Interpersonal effects in computer-mediated interaction: A relational perspective. Communication Research, 19(1), 52–90.
    Walther, J. B., & Burgoon, J. K. (1992). Relational communication in computer-mediated interaction. Human Communication Research, 19(1), 50-88.
    Webster, J., Trevino, L. K., & Ryan, L. (1993). The dimensionality and correlates of flow in human computer interactions. Computers in Human Behavior, 9(4), 411-426.
    Wijnhoven, F. (1998). Knowledge logistic in business contexts: Analyzing and diagnosing knowledge sharing by logistics concepts. Knowledge and Process Management, 5(3), 143-157.
    Williams, L. J., & Hazer, J. T. (1986). Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. Journal of Applied Psychology, 71(2), 219-231.
    Zucker, L. G. (1986). Production of trust: Institutional sources of economic structure, 1984-1920. Research in Organizational Behavior, 8, 53-111.

    無法下載圖示 本全文未授權公開
    QR CODE