研究生: |
張純真 |
---|---|
論文名稱: |
台灣金融業人員之跨文化職能與發展 Intercultural Competence and Developmental Method for Professionals in Taiwanese Financial Industry |
指導教授: |
蔡錫濤
Tsai, Shir-Tau |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2012 |
畢業學年度: | 100 |
語文別: | 英文 |
論文頁數: | 85 |
中文關鍵詞: | 跨文化職能 、跨文化溝通 、金融業 |
英文關鍵詞: | Intercultural competence, intercultural communications, financial professional |
論文種類: | 學術論文 |
相關次數: | 點閱:285 下載:17 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
There were three purposes in the study, to explore intercultural competences for professional financial workers, to explore communication barriers they met in intercultural context, and to investigate the developmental approaches of intercultural competences for them. Qualitative method with semi-structured interviews and observation instruments were employed to collect data. There were 9 interviewees in the study, including investment analysts, research associates, equity sales, and secretary. Findings were identified through interviews of 9 subjects. Among intercultural competences, language ability is the basic one, and presentation skill is regarded as the most important one. Lack of language proficiency, different thinking and communication styles, lack of cultural knowledge and conversation topics, and cultural difference are identified as barriers in intercultural communications. Working under intercultural environment and abroad experience are regarded as long-term methods to develop intercultural competence. Other methods such as exposure under English environment, presentation skill training, experience sharing, conference calls and reading materials are provided in finding.
There were three purposes in the study, to explore intercultural competences for professional financial workers, to explore communication barriers they met in intercultural context, and to investigate the developmental approaches of intercultural competences for them. Qualitative method with semi-structured interviews and observation instruments were employed to collect data. There were 9 interviewees in the study, including investment analysts, research associates, equity sales, and secretary. Findings were identified through interviews of 9 subjects. Among intercultural competences, language ability is the basic one, and presentation skill is regarded as the most important one. Lack of language proficiency, different thinking and communication styles, lack of cultural knowledge and conversation topics, and cultural difference are identified as barriers in intercultural communications. Working under intercultural environment and abroad experience are regarded as long-term methods to develop intercultural competence. Other methods such as exposure under English environment, presentation skill training, experience sharing, conference calls and reading materials are provided in finding.
Adler, N. (2002). Communicating across cultures. In International dimensions of organizational behavior. OH: South-Western.
Barna, L. M. (1994). Stumbling blocks in intercultural communication. In L. A. Samovar & R. E. Porter (Eds.), Intercultural Communication: A reader (7th ed, pp. 337-346). Belmont, CA: Wadsworth Publishing Company.
Bennett, J. M. (2007). Intercultural communication: A current perspective. In M. J. Bennett (Ed.), Basic concepts of intercultural communication: Selected readings (pp. 1-34). Yarmouth, ME: Intercultural Press.
Bennett, J. M. (2009). Cultivating intercultural competence. In K. D. Darla (Ed.), The SAGE handbook of intercultural competency (pp. 121-137). Thousand Oaks, CA: Sage.
Bennett, J. M. (2004). Becoming interculturally competent. In J.S. Wurzel (Ed.), Toward multiculturalism: A reader in multicultural education (pp. 62-77). Newton, MA: Intercultural Resource Corporation.
Bennett, J. M., & Bennett, M. J. (2001). Developing intercultural sensitivity: An integrative approach to global and domestic diversity. In D. Landis, J. M. Bennett, & M. J. Bennett (Eds.), Handbook of intercultural training (pp. 147-165). London: Thousand Oaks.
Bennett, R., Aston, A., & Colquhoun, T. (2000). Cross-cultural training: A critical step in ensuring the success of international assignments. Human Resource Management, 39 (2 & 3), 239-250.
Byram, M. (1997). Teaching and assessing intercultural communicative competence. Clevedon: Multilingual Matters.
Caligiuri, P. (2006). Developing global leaders. Human Resource Management Review, 16 (2), 219-228.
Caligiuri, P., & Santo, V. D. (2001). Global competence: What is it, and can it be developed through global assignments? Human Resource Planning, 24(3), 27-35.
Cant, A. G. (2004). Internationalizing the business curriculum: Developing intercultural competence. Journal of American Academy of Business, 5 (1/2), p. 177.
Chaney, L. H., & Martin, J. S. (2003). The nature of intercultural communication. In Intercultural Business Communication (pp.1-20). New Jersey: Prentice Hall.
Chen, G. M., & Starosta, W. J. (1996). Intercultural communication competence: A synthesis. Communication Yearbook 19, 353-383.
Chen, G.M., & Starosta, W.J. (1999). A review of the concept of intercultural awareness. Human Communication, 2, 27-54.
Danielle, D., Julia, J., & Dawn, H. (2002). Teaching intracultural and intercultural communication: A critique and suggested method. Journal of Business and Technical Communication, 16(1), 69-95.
Darla, K. D. (2004). The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of higher education in the United States (Doctoral dissertation). Retrieved from EBSCO.
Darla, K.D. (2009). Synthesizing conceptualizations of intercultural competence: a summary and emerging themes. In K. D. Darla (Ed.), The sage handbook of intercultural competence (pp. 264-269). Thousand Oaks, CA: Sage.
Fantini, A. E. (2009). Assessing intercultural competence. In K. D. Darla (Ed.), The SAGE handbook of intercultural competency (pp. 456-476). Thousand Oaks, CA: Sage.
Flaskerud, J. H. (2007). Cultural competence: What is it? Issues in Mental Health Nursing, 28, 121-123.
Friedman, V. J., & Antal, A.B. (2005) Negotiating reality: A theory of action approach to intercultural competence. Management Learning, 36(1). Thousand Oaks.
Gudykunst, W. B. (2002). Introduction of part two. In W. B. Gudykunst (Ed.), Handbook of international and intercultural communication (pp. 179-201). Thousand Oaks, CA: Sage.
Hiroko, N. (1999). A cognitive approach to intercultural communication based on schema theory. International Journal of Intercultural Relations, 23(5), 753-777. doi:10.1016/S0147-1767(99)00019-X
Hwang, Y. J. (2001). A competency model of collectors in consumer banking (Master’s thesis). Retrieved from National Digital Library of Theses and Dissertations in Taiwan.
Iuliana, M., Liliana, C., & Joaquim, S. (2008). Developing intercultural competencies using activities with different media. Acta Didactica Napocensia, 1(1), 39-48.
James, W. N. (2009). The necessity of intercultural communication. In Intercultural communication: a contextual approach (pp. 1-36). Thousand Oaks, CA: Sage.
Jokinen. T. (2005). Global leadership competencies: a review and discussion. Journal of European Industrial Training, 29(2/3), 199-216.
Jolene. L., Richard. L., & Judith, A. (1993). Multiple perspectives of intercultural communication competence, In Intercultural communication competence (pp. 3-29). London: Sage.
Joseph, E. T., Paul, B. P., & Eduardo, S. R. 2009. The real cost of intercultural incompetence. In K. D. Darla (Ed.), The SAGE handbook of intercultural competency (pp. 492-593). Thousand Oaks, CA: Sage.
Kim, Y. S. (2009). A study of cross-cultural adaptation communication experiences of American expatriates in South Korea. Human Communication. A Publication of the Pacific and Asian Communication Association, 11(4), 511- 528.
Kim, Y. Y. (1992). Intercultural communication competence: a systems-thinking view. In W.B. Gudykunst & Y. Y. Kim (Eds.), Readings on communicating with strangers: An approach to intercultural communication (pp. 371-381). New York: McGraw-Hill.
Kim, Y. Y. (2001). Becoming intercultural: An integrative theory of communication and cross-cultural adaptation. Thousand Oaks, CA: Sage.
Kim, Y. Y. (2004 ). Long-term cross-cultural adaptation: Training implications of an integrative theory, In D. Landis, J. Bennett & M. Bennett (Eds.), Handbook of Intercultural Training (pp. 337-362). Thousand Oaks, CA: Sage.
Kim, Y. Y., & Ruben, B. D. (1992). Intercultural transformation. In W.B. Gudykunst & Y.Y. Kim (Eds.), Readings on communicating with strangers: An approach to intercultural communication (pp. 401-414). New York: McGraw-Hill.
Koester, J., & Olebe, M. (1989). The behavioral assessment scale for intercultural communication effectives. International Journal of Intercultural Relations, 12, 233-246.
Landreman, L. (2003). A multidimensional model of intercultural consciousness: A reconceptualization of multicultural competence. Paper presented at the Annual Meeting of the Association for the Study of Higher Education, Portland.
Leanne, H. M., Helena, D. C., & Keith, N. A. (2005). Confounded by Competencies: An Evaluation of the Evolution and Use of Competency Model. New Zealand Journal of Psychology, 7, 117-126.
Linda, B. (1995). A schemata model for intercultural encounters and case study: The emperor and the envoy. The journal of business communication, 32(2), 141-149.
Linda, B., & Iris I. V. (2003). Intercultural communication in the global workplace. US: McGraw-Hill.
Lustig, M.W., & Koester, J. (1993). Methodological issues in the study of intercultural communication competence. In R.W. Wiseman & J. Koester (Eds.), Intercultural communication competence (pp. 153-167). Newbury Park, CA: Sage.
McClelland, D. C. (1973). Testing for competence rather than for intelligence. American Psychologist, 28, 1-14.
McClelland, D. C., & Boyatzis, R. E. (1980). Opportunities for Counselors from the Competency Assessment Movement. Personneland Guidance Journal, 1, 368-372.
Merriam, S.B. (1998). Being a careful observer. In Qualitative research and case study application in education (pp. 95-111). San Fancisco: Jossey-Bass.
Mertens, D.M. (2005). Qualitative methods. In Research methods in education and psycology (pp.229-263). Thousand Oaks, CA: cage.
Myron, W. L., & Jolene, K. (2009). Culture and intercultural communication. In Intercultural competence: Interpersonal communication across cultures (pp. 52). Boston: Person Education.
Myron, W. L., Jolene, K. (1998). Intercultural competence: Interpersonal communication across cultures. New York: HarperCollins.
Paige, R. M. (Ed.). (1993). Education for the intercultural experience. Yarmouth, ME: Intercultural Press.
Robert, G. (2002). The intercultural challenge. In Intercultural business communication (pp. 1-24). New York: Oxford.
Spencer, L. M., & Spencer, S. M. (1993). Competence at work:Models for superior performance. New York: John Wiley & Sons, Inc.
Spitzberg, B.H., & Cupach, W.R. (1984). Interpersonal communication competence. London: Sage.
Spreitzer, G. M., McCall, M. W., & Mahoney, J. D. (1997). Early Identification of International Executive Potential. Journal of Applied Psychology, 82(1), 6-29.
William, D. H. (2004). Knowledge, skills, attitudes, and experiences necessary to become globally competent. (Doctoral dissertation). Retrieved from EBSCO, UMI No. AAT 3147319.
Wiseman, R. L. (2001). Intercultural communication competence. Retrieved December 11, 2001 from http://commfaculty.cullerton.edu/rwiseman/ICCCpaper.htm
Wiseman, R. L. (2002). Intercultural communication competence. In W. B. Gudykunst & B. Mody (Eds.), Handbook of international and intercultural communication (pp. 207-224). Thousand Oaks, CA: Sage.