研究生: |
陳雅琴 Chan Ah Kim |
---|---|
論文名稱: |
異國餐廳用餐的感知與意向 The Perception and Intention of Eating at Exotic Restaurants |
指導教授: |
孫瑜華
Sun, Yu-Hua 洪榮昭 Hong, Jon-Chao |
學位類別: |
碩士 Master |
系所名稱: |
餐旅管理與教育研究所 |
論文出版年: | 2012 |
畢業學年度: | 100 |
語文別: | 中文 |
論文頁數: | 99 |
中文關鍵詞: | 異國餐廳 、計畫行為理論 、享樂價值 |
英文關鍵詞: | Exotic restaurants, TPB, Hedonic Value |
論文種類: | 學術論文 |
相關次數: | 點閱:205 下載:26 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究主要針對台灣的消費者在選擇到異國餐廳用餐的意向與行為,並以解釋與預測個人行為的計劃行為理論 (Theory of Planned Behavior)作為分析途徑與研究架構。本研究亦探討休閒效益、主觀規範、知覺行為控制和行為意圖之間變項的關係,並且加入享樂價值 (Hedonic Value) 外在變項,以探討其中是否具有影響。本研究主要是透過網路發放問卷,並以結構方程模式 (SEM) 作為研究工具,及SPSS19.0 和 AMOS19.0來分析資料。研究結果顯示休閒效益和知覺行為控制對行為意圖有正向顯著影響,享樂價值亦會透過休閒效益和知覺行為控制對行為意圖有正向顯著影響,然而主觀規範對於行為意圖無顯著影響。除此之外,研究亦發現享樂價值對行為意圖有顯著影響。
The research framework of this thesis is based on Ajzen’s “Theory of Planned Behavior” (1985). The main purpose is to investigate the consumer’s behavioral intention, explore the relationships among each variable, and predict consumer’s intention. This research will help the businessmen survive competition and help develop sustainable strategies.In order to investigate and predict the consumer’s behavioral intention of eating at exotic restaurants, the author uses Internet questionnaire and applies 7-pont Likert-type scale, structural equation modeling, SEM) and statistical software AMOS 19.0 to analyzing the data. Through the analysis of the following variables: leisure benefit, subjective nor, perceived behavior control and a newly added “Hedonic values,”the author explores how these variables influence consumer’s attitude and intention of eating at exotic restaurants.
一、 中文部分
PC Home online 休閒 http://cityguide.pchome.com.tw/restaurant/cuisine.php,100年12月23日。
王國川 (1998)。計畫行為理論各成份量表之設計、發展與建立-以青少年無照騎車行為之研究為例。教育科學研究期刊,43(2),67-91。
交通部觀光局 http://admin.taiwan.net.tw/,100年1月11日。
行政院主計處 http://www.dgbas.gov.tw,100年1月10日。
余家斌 (2000)。慈善機構捐款人之行為研究-計畫行為理論之應用。國立中山大學公共事務管理研究所碩士論文。高雄。
李茂能 (2006)。結構方程式模型軟體AMOS之簡介及其在測驗編製上之應用。台北市:心理。
周文賢 (2002) 。多變量統計分析:SAS/STAT使用方法。台北市:智勝。
林東清、孫培真、徐景智 (2000),影響資訊系統使用者抗拒行為之原因:以計劃行為理論為基礎之整合研究。資訊管理研究,2(2),1-26。
林清山 (1992)。心理與教育統計學。台北市,東華書局。
邱皓政 (2003)。結構方程模型:lisrel的理論技術與應用。台北市:雙葉書廊。
洪榮昭 (1995)。人力資源管理。台北市:哈佛企管。
高淑清 (2008)。質性研究的18節課:首航初探之旅。高雄:麗文。
張恩齊 (2009)。創業行為與創業意願之認知比較研究。國立中山大學企業管理學系研究所碩士論文。台北市。
連經宇、陳育詩 (2010)。餐飲業消費者個人屬性、綠色消費認知與行為意向之關係研究:以台北及新竹地區為例。餐旅暨家政學刊,7(2),133-162。
郭漢森 (2009)。運用IPA方法探討異國主題餐廳服務品質重視度之研究-以台中美術館綠園道與一中商圈為例。朝陽科技大學休閒事業管理系碩士論文。
陳正昌、程炳林、陳新豐、劉子鍵 (2009)。多變量分析方法統計軟體應用(修訂五版)。台北市,五南。
陳素琴、李明聰 (2007),以計畫行為理論探討生態旅遊遊客之環境行為模型—以高雄洲仔濕地公園為例。2007 年21 世紀第五屆產業經營管理國際學術研討會,國立高雄應用科技大學主辦,2007/06/08,1-10。
陳貴凰,呂季炫,石名貴 (2005)。異國餐廳產品資訊傳遞效果之探討。研討會論文集,頁21。國立高雄餐旅學院,高雄市。
陳筱瑩 (2011)。以計畫行為理論探討補習消費意願之研究─以高雄市國中升學補習班學生家長為例。高雄師範大學成人教育研究所碩士論文。
陳寬裕、王正華 (2010)。論文統計分析實務SPSS與AMOS的運用。台北:五南。
黃坤祥、游皓瑋 (2006),高屏澎東地區原住民參與職業訓練就業輔導行為意向之探討,公共行政學報,21,1-37。
黃啟明 (2002)。國民中學高關懷學生參與休閒活動行為意圖及其影響因素之研究-計劃行為理論運用與驗證。國立體育學院體育研究所碩士論文。
楊世瑩 (2011)。PASW/ SPSS統計分析即學即用。台北:碁峯。
潘慧玲 (2006)。教育研究的取徑:概念與應用。台北:元照。
鄭富元、葉龍泰、陳文正 (2010)。義式餐廳之消費者行為研究-以嘉義市一間平價義式餐廳為例。稻江學報,4(2),1-17。
蕭玉倩 (1999)。餐飲概論。台北市:揚智文化。
羅大鈞 (2004)。異國餐飲業之經營模型對消費者知覺及購買意願的影響。世新大學觀光學研究所碩士論文。台北市,未出版。
蘇美玲 (1998)。都市公園使用者休閒態度之研究─以台北市大安森林公園為例。國立台灣大學碩士論文,台北市。
二、 英文部分
Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In: J. Kuhl & J. Beckman (Eds.), Action Control: From Cognition to Behavior. Heidelberg: Springer.
Ajzen, I. (1988). Attitudes, personality, and behavior. Milton Keynes: Open Univ. Press.
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior & Human Decision Processes, 50, 179-211.
Ajzen, I. (2001). Nature and operation of attitudes. Annual Review of Psychology, 52, 27-58.
Ajzen, I., & Fishbein, M. (1977). Attitude-behavior relations: A theoretical analysis and review of empirical eesearch. Psychological Bulletin, 84, 888-918.
Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior to leisure choice. Journal of Leisure Research, 24, 207-224.
Ajzen, I., & Madden, T. J. (1986). Prediction of goal-directed behavior: Attitudes, intentions, and perceived behavioral control. Journal of Experimental Social Psychology, 22, 453-474.
Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/ or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644-656.
Bagozzi, R. P., & Yi, Y. (1989). On the use of structural equation models in experimental designs. Journal of Marketing Research, 26(3), 271-284.
Baker, E. W., Al-Gahtani, S. S., & Hubona, G. S. (2007). The effects of gender and age on new technology implementation in a developing country: Testing the theory of planned behavior (TPB). Information Technology and People, 20(4), 352-375.
Bammel, G., & Burrus-Bammel, L. L. (1996). Leisure and human behavior (2th ed.). Dubuque, IA: William C. Brown.
Batra, R., & Ahtola, O. T. (1990). Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Letters, 2(2), 159–170.
Bentler, P. M., & Bonnet, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structure. Psychological Bulletin, 88, 588-606.
Bentler, P. M. (1992). On the fit of models to covariance and methodology to the bulletin. Psychological Bulletin, 112, 400-404.
Bentler,P. M., & Wu, E. J. C. (1993). EQS/Windows user guide. Los Angeles: BMDP Statistical Software.
Berger, B. G., & Wankel, L. M. (1991). The personeral and social benefits of sport and physical activity. In B. L. Driver, P. J. Brown & G. L. Peterson (Eds.), Benefits of leisure(pp.121-144). State College, PA: Venture Publishing, Inc.
Bina, M., Karaiskos, D., & Giaglis, G. M. (2007). Motives and barriers affecting the use of mobile data services. Sixth International Conference on the Management of Mobile Business.
Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993). A dynamic process model of service quality: from expectations to behavioral intentions. Journal of Marketing Research, 30(1), 7-27.
Bowen, J.T., & Shoemaker, S. (2003). Loyalty: A strategic commitment. Cornell Hotel and Restaurant Administration Quarterly, 44, 31–46.
Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In: K. A. Bollen, & J. S. Long (Eds.), Testing structural equation models (pp136-162). Newbury Park: Sage.
Canary, D. J., & Seibold, D. R. (1984). Attitudes and behavior: An annotated bibliography. New York: Praeger.
Carmines, E. G., & Mclver, J. P. (1981). Analyzing models with unobserved variables: Analysis of covariance structure. In: G. W. Bohrnstedt & E. F. Borgatta (Eds.), Social Measurement: Current Issues. Beverly Hills, CA: Sage.
Carvajal, S. C., Photiades, J. R., Evans, R. I., & Nash, S.G. (1997). Relating a social influence model to the role of acculturation in substance use among Latino adolescents. Journal of Applied Social Psychology, 27(18), 1671-1682.
Cha, S., McCleary, K., & Uysal, M. (1995). Travel motivations of Japanese overseas travelers: A factor-cluster segmentation approach. Journal of Travel Research, 34(1), 33-39.
Chang, J., & Chiang, C. H. (2006). Segmenting American and Japanense tourist on novelty-seeking at night markets in Taiwan. Asia Pacific Journal of Tourism Research, 11(4), 391-406.
Cheng, S., Lam, T., & Hsu, C. H. C. (2006). Negative word-of-mouth communication intention: An application of the Theory of Planned Behavior. Journal of Hospitality and Tourism Research, 30(1), 95-116.
Chitturi, R., Raghunathan, R., & Mahajan, V. (2007). Form versus function: How the intensities of specific emotions evoked in functional versus hedonic trade-offs mediate product preferences. Journal of Marketing Research, 44(4), 702-714.
Churchill, G. A., Jr., & Peter, J. P. (1984). Research design effects on the reliability of rating scales: a meta-analysis. Journal of Marketing Research, 21(4), 360-375.
Conner, M., & Abraham, C. (2001). Conscientiousness and the theory of planned behavior: Towards a more complete model of the antecedents of intentions and behavior. Personality and Social Psychology Bulletin, 27(11), 1547-1561.
Conner, M., & Armitage, C. J. (1998). Extending the theory of planned behavior: A review and avenues for further research. Journal of Applied Social Psychology, 28, 1429–1464.
Demangeot, C., & Broderick, A. J. (2007). Conceptualizing consumer behavior in online shopping environments. International Journal of Retail and Distribution Management, 35(11), 878-894.
Dhar, R., & Klaus, W. (2000), Consumer choice between hedonic and utilitarian goods. Journal of Marketing Research, 37, 60–71.
Driver, B. L., Brown, P. J., & Peterson, G. L. (1991). Benefits of leisure. State College PA : Venture Publish.
Ebster, C., & Guist, I. (2004). The role of authenticity in ethnic theme restaurants. Journal of Foodservice Business Research, 7(2), 41-52.
Farley, J. U., Donald R. L., & Michael J. R. (1981). Generalizing from imperfect replication, Journal of Business, 54, 597-610.
Feishbein, M., & Ajzen, I. (1975). Beliefs, attitute, intention and behavior: An introduction to theory and research. Philippines: Addison- Wesley.
Füller, J., & Matzler, K. (2008). Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups. Tourism Management, 29(1), 116-126.
Gatch, C. L., & Kendzierski, D. (1990). Predicting exercise intension: the theory of planned behavior. Research Quarterly for Exercise & Sport, 61(1), 100-102.
George, D., & Mallery, P. (2001). SPSS for Windows Step by Step: A Simple Guide and Reference, 10.0 update (3rd ed.). Boston: Allyn & Bacon.
Ha, J. Y., & Jang, S. C. (2010). Perceived values, satisfaction, and behavioral intention: The role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29(1), 2-13.
Han, H., Hsu, L. J., & Sheu, C. (2009). Application of the theory of planned behavior to green hotel choice: Testing the effect of environmental friendly activities. Tourism Management, 31(3), 325-334
Holbrook, M.B., & Batra, R. (1987). Assesing the role of emotions as mediators of consumer responses to advertising. Journal of Consumer Research, 14(3), 404-420.
Holbrook, M.B. & Hirschman, E.C. (1982). The experiential aspects of consumption: consumer fantasies, feeling, and fun. Journal of Consumer Research, 9(2),132-140.
Hong, K. G., Gittelsohn, J., & Joung, H. J. (2010). Determinants of customers’ intention to participate in a Korean restaurant health promotion program: an application of the Theory of Planned Behavior. Health Promotion International, 25(2), 174-182.
Hu, L-T., & Bentler. P. M. (1999). Cut off criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: AMultidisciplinary Journal, 6, 1-55.
Huang, J. H. (2008). The influence of personal value on blog future usage intention (Master’s thesis). Available for National Sun Yat-sen University e-Thesys etd-0825108-233004.
Johnston, K. L., & White, K. M. (2003). Binge-drinking: A test of the role of group norms in theory of planned behavior. Psychology & Health, 18(1), 63-77.
Joreskog, K. G., & Sorbom, D. (1989). LISEL 7: A guide to the program and application. Chicago: SPSS Inc.
Kaiser, H. F. (1974). An index of factorial simplicoty. Pscyhomentrika, 39(1), 31-36.
Kelly, J. R. (1996). Leisure (3th.). Boston, MA: Allyn and Bacon.
Kim, B., & Han, I. (2009a). The role of trust belief in community-driven knowledge and its antecedents. Journal of the American Society for Information Science and Technology, 60(5), 1012-1026.
Kim, B., & Han, I. (2011b). The role of utilitarian and hedonic value and their antecedents in a mobile s data service environment. Expert Systems with Applications, 38, 2311-2318.
Ladhari, R., Brun, I., & Morales, M. (2008). Determinants of dining satisfaction and postdining behavioral intentions. International Journal of Hospitality Management, 27, 563–573.
Lee, C. K., Lee, Y. K., & Wicks, B. E. (2004). Segmentation of festival motivation by nationality and satisfaction. Tourism Management, 25(1), 61-70.
Lee, R., Murphy., J. & Swilley, E. (2007). The moderating influence of hedonic consumption in an extended theory of planned behavior. American Marketing Association, summer, 339-340.
Liao, C. C., Chen, J. L., & Yen, D. C. (2007) .Theory of planning behavior (TPB) and customer satisfaction in the continued use of E-Service: An integrated Model. Computers in Human Behavior, 23(6), 2804-2822.
Liao, S., Shao, Y. P., Wang, H., & Chen, A. (1999). The adoption of vitrual banking: An empirical study international Journal of Information Management, 19(1), 63-74.
Lin, H. F. (2007). Predicting consumer intentions to shop online: An empirical test of competing theories. Electronic Commerce Research and Applications, 6(4), 433–442.
MacLaurin, D. J., & MacLaurin, T. L. (2000). Customer perceptions of Singapore's theme restaurants. Cornell Hotel & Restaurant Administration Quarterly, 41(3), 75-85.
Maclnnis, D. J., & Price, L. L. (1987). The role of imagery in information processing: Review and extensions. Journal of Consumer Research, 13(4), 473-492.
Mannel, R. C., & Stynes, D. J. (1991). A retrospective: The benefits of leisure. In: B. L. Driver. P. J. Brown & G. L. Peterson (Eds.), Benefits of Leisure (pp461-473). Stage College, PA: Venture Publishing.
Mannel, R. C., & Stynes, D. J.(1991). A retrospective: The benefits of leisure. In: B. L. Driver, P. J. Brown & G. L. Peterson (Eds.), Benefits of leisure (pp.461-473). Stage College, PA : Venture Publishing.
Marcoux, B. C., & Shope, J. T. (1997). Application of the theory of planned behavior to adolescent use and misure of alcohol. Health Education Research, 12(3), 323-331.
Mathwick, C., Malhotra, N., & Rigdon, E. (2001). Experiential value: Conceptualization, masurement and application in the catalog and internet shopping environment. Journal of Retailing, 77(1), 39-56.
Mueller, R. O., (1997). Structural equation modeling: Back to basics. Structural Equation Modeling, 14, 353-369.
National Restaurant Association, (2010). 2010 Restaurant Industry Operations Report.
Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.
Overby, J. W., & Lee, E.J. (2006). The effects of utilitarian and hedonic online shopping value on consumer preference and intentions. Journal of Business Research, 59(10-11), 1160–1166.
Park, C. (2004). Efficient or enjoyable? Consumer values of eating-out & fast food restaurant consumption in Korea. International Journal of Hospitality Management, 23(1), 87–94.
Presley, A., Damron-Martinez, D., & Zhang, L. (2010). A study of business student choice to study abroad: a test of the theory of planned behavior. Journal of Teaching in International Business, 21, 227-247.
Prewitt, M. (2000). Upbeat Olive Garden breaks 3-year lill, debuts Tuscan-style Prototype. Nation’s Restaurant News, 34(15), 8.
Rahman, N. (2010). Toward a theory of restaurant décor: an empirical examination of Italian restaurants in Manhattan. Journal of Hospitality and Tourism Research, 34(3), 330-340.
Rigdon, E. (2005). SEM FAQ, http:www.gsu/edu/~makteer/sem.html.
Sheppard, B. H., Hartwick, J., & Warshaw, P. R. (1988). The theory of reasoned action: A meta-analysis of past research with recommendations for modifications and future research. Journal of Consumer Research, 15(3), 325-343.
Stephenson, G. M., & Davis, J. M. (1981.). Progress in applied social psychology. London: Wiley.
Swan, J.E., & Oliver, R.L., (1989). Post-purchase communications by consumers. Journal of Retailing, 65, 516–533.
Sweeney, J.C., & Soutar, G.N. (2001). Consumer perceived value: The development of a multipleitem scale. Journal of Retailing, 77(2), 203–220.
Swinyard, W.R., (1993). The effects of mood, involvement, and quality of store experience on shopping intentions. Journal of Consumer Research, 20, 271–281.
Tanaka, J. S., & Huba, G. J. (1989). A general coefficient of determination for covariance structure models under arbitrary GLS estimation, British Journal of Mathematical and Statistical Psychology, 42, 233-239.
Taylor, S., & Todd, P.A. (1995). Understanding information technology usage: A test of competing models. Information System Research, 6(2), 144–176.
Terry, D. J., & Hogg, M. A. (1996). Group norms and the attitude-behaviour relationship: A role for group identification. Personality and Social Psychology Bulletin , 22, 776-793.
Theodorakis, Y. (1992). Prediction of athletic participation: A test of planned behavior. Perceptual of and the prediction of exercise behavior. Perceptual and Motor Skills, 74(2), 371-379.
Tri&is, H. C. (1980). Values, attitudes, and interpersonal behavior. Nebraska Symposium on Motivation, 27, 195-259.
Turner, J. C., Oakes, P. J., Haslam, S. A., & McGarty, C. (1994). Self and collective: Cognition and social context. Society for Personality and Social Psychology, 20(5), 454-463
Venkatesh, V., Morris, M. G., & Ackerman, P. L. (2000). A longitudinal field investigation of gender differences in individual technology adoption decision-making processes. Organizational Behavior and Human Decision Processes, 83(1), 33-60.
Wang, L. C., Baker, J., Wagner, J., & Wakefield, K. (2007). Can a retail web site be social? Journal of Marketing, 71(3), 143-157.
Weiss, R., Feinstein, A. H., & Dalbor, M. (2004). Customer satisfaction of theme restaurant attributes and their influence on return intent. Journal of Foodservice Business Research, 7(1), 23-41.