研究生: |
施懿容 SHIH, Yi-Rong |
---|---|
論文名稱: |
健身運動參與者知覺風險與滿意度關係之研究-以知覺價值為中介變項 A Study of the Relationship between Perceived Risk and Satisfaction of Exercise Participants- Perceived Value as a Mediating Variable |
指導教授: |
鄭志富
Cheng, Chih-Fu |
口試委員: | 鄭志富 印永翔 楊志顯 |
口試日期: | 2021/06/25 |
學位類別: |
碩士 Master |
系所名稱: |
體育學系 Department of Physical Education |
論文出版年: | 2021 |
畢業學年度: | 109 |
語文別: | 中文 |
論文頁數: | 98 |
中文關鍵詞: | 知覺風險 、知覺價值 、滿意度 |
英文關鍵詞: | perceived risk, perceived value, satisfaction |
研究方法: | 調查研究 |
DOI URL: | http://doi.org/10.6345/NTNU202101113 |
論文種類: | 學術論文 |
相關次數: | 點閱:138 下載:0 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
一、中文文獻
王丁林 (2006)。台灣運動健身俱樂部發展探討。亞東學報,26,307-314。
王志湧 (2020)。觀光地戶外健身遊具類型功能與特色初探-以大學生為例。旅遊健康學
刊,19(1),21-34。
王瓊霞、黃彥翔 (2020)。健身房產業對國民健康的影響及貢獻 [電子版]。國民體育季刊,49(3),4。
台灣人最愛的10大健身房排名!這一間成功「全國制霸」!(2019年7月)。網路溫度計。https://dailyview.tw/Daily/2018/07/03?page=2
何宗昀、馬上閔、蘇蕙芬 (2019)。健身俱樂部體驗行銷,體驗價值與品牌形象關係之研究-以 World Gym 為例。成大體育學刊,51(2),16-38。
吳明蓉 (2015)。探討台灣南、北地區健身運動俱樂部會員對俱樂部滿意度之差異性 (未出版碩士論文)。台南應用科技大學,台南市。
吳統雄 (1990)。雜誌編輯電腦化初期電腦使用者的研究-以<熱訊> 雜誌為個案。新聞學研究,43,153-178。
巫沛耘、牟鍾福、鄭俊傑 (2020)。水肺潛水知覺風險之初探。運動健康休閒學報,11, 36-43。
李士怡 (2016)。健身運動產業會員的參加動機、知覺價值與滿意度之研究-以運動健身俱樂部為例 (未出版碩士論文)。國立高雄應用科技大學,高雄市。
李少芬 (2018)。國民級健身俱樂部運動新體驗。消費者報導雜誌,448,42- 49。
李奇勳 (2007)。知覺風險對消費者知覺價值之形成所扮演角色的探討。管理學報,24(2), 167-190。
李城忠、曾浚吉、張婉貞 (2019)。健身會館體驗行銷,品牌形象與專業知能對顧客滿意度之影響。管理資訊計算,8(1),34-44。
李建忠 (2020)。台灣民眾對於律師事務所企業形象,知覺風險與滿意度之關係研究。管理資訊計算,9(2),139-147。
李銘輝、劉翠華、周文玲 (2015)。美食街氣氛與顧客知覺價值對知覺風險影響之研究。休閒事業研究,13(4),41-58。
李德仁、謝立文 (2015)。大專運動會服務品質對知覺價值與參賽滿意度影響之研究。臺大體育學報,67-77。
周秩年 (2021)。2021年健身房產業調查報告。台灣趨勢研究。取自https://www.twtrend.com/trend-detail/gymsurvey01/
周嘉琪 (2004)。健身運動,情緒感受與心理健康。大專體育,(72),156-161。
林永森、張少熙、黃文雄、白如玲 (2020)。登山客熱情特質與流暢體驗遊憩心理模式之研究-兼論知覺風險之調節效果。戶外遊憩研究,33(1),35-65。
林劭倫 (2018)。品牌形象、知覺價值對顧客滿意度影響之研究-以 Garmin 智慧手錶為例 (碩士論文)。取自華藝線上圖書館。
林志鈞、呂淑娟、李元方 (2016)。滑雪旅遊參與者休閒涉入、知覺風險與場所依戀之研究。嶺東學報,39,119-146。
林昕翰、畢璐鑾、高麗娟、陳麗華 (2016)。不同生命週期適合從事之休閒運動。臺灣體育運動管理學報,16(2),79-104。
林淑芬,巫昌陽,顏財發 (2019)。海洋運動觀光客知覺價值、流暢體驗與口碑關係之探討。休閒事業研究,17(1),14-24。
林鈺真 (2008)。臺北市萬華區市民運動中心使用者參與動機與滿意度之研究。(未出版之碩士論文)。國立臺北教育大學,臺北市。
邱建章 (2020)。紀錄運動-紀錄片創作者的影像實踐及其公共文化的生產。運動文化研究,36,75-136。
邱建章 (2020)。臺灣健身產業的經營型態與趨勢發展 (1953-2020)。國民體育季刊,203,9-15。
邱皓政 (2000)。量化研究與統計分析。台北市:五南圖書。
侯錦雄、姚靜婉 (1997)。市民休閒生活態度與公園使用滿意度之相關研究。戶外遊憩研究,10(3),1-17。
施淑慎 (2008)。學習情境中之自主支持與國中生成就相關歷程間關係之探討。教育與心理研究期刊,31(2),1-26。
柳立偉、楊文廣、黃虹毓 (2014)。健身運動參與者知覺自主支持與運動行為調節關係之研究。嘉大體育健康休閒期刊,13(3),63-74。
洪至祥、黎正評、宋映呈、張可欣 (2016)。健身俱樂部之品牌知名度、顧客滿意度與再購意願之研究。運動休閒管理學報,13(3),63-77。
洪麗如、潘湘如、陳介俞、陳如意 (2021)。十年規律運動健身,享受美麗彩色人生。健康促進研究與實務,4(1),139-145。
徐台閣、李光武 (2013)。如何決定調查研究適當的問卷樣本數。臺灣運動教育學報,8(1),89-96。
秦雅嫺、徐英凱、楊于萱、陳鴻閔 (2014)。探討生活型態與知覺風險對自行車環島參與者影響性之研究。休閒觀光與運動健康學報,4(2),42-56。
高小芳 (2018) 大學體育課形象,體驗,知覺價值與滿意度關係之研究。輔仁大學體育學刊,17,1-17。
高亞慧、張志銘、賴永僚 (2019)。彰化縣國中生計劃行為理論融入休閒運動知覺價值之影響。運動休閒餐旅研究,14(1),31-50。
張景弘、馬上鈞、黃煜 (2019)。運動賽會知覺獨特性價值的中介影響。運動休閒管理學報,16(2),1-15。
張嘉雯、曾欽正、賴惠韻 (2020)。虛擬社群參與前置因素與價值創造之探討-以美妝網為例。中山管理評論,28(2),251-294。
教育部體育署 (2019)。中華民國108運動現況統計。i運動資訊平台。取自https://isports.sa.gov.tw/Apps/TIS08/TIS0801M_01V1.aspx?MENU_CD=M07&ITEM_CD=T01&MENU_PRG_CD=12&LEFT_MENU_ACTIVE_ID=26
莊哲昌 (2016)。服務保證與消費者知覺風險之關係探討-以健身方案為例 (碩士論文)。取自華藝線上圖書館。
莊詠琳 (2012)。衝浪參與者知覺風險,知覺價值,滿意度與行為意向關係之研究 (未出版碩士論文)。國立台中教育大學,台中市。
莊鑫裕、陳銘建、林秉毅 (2016)。大學生參與水肺潛水證照課程之運動體驗、知覺風險及學習成效之研究。臺東大學體育學報,25,39-56。
陳崇偉、鄭桂玫 (2016)。以計劃行為理論及知覺風險探討香港人來臺從事運動旅遊之行為意圖。休閒事業研究,14(2),12-27。
陳瑞辰、張川鈴 (2020)。臺灣師範校院學生體育課程滿意度、休閒運動態度與休閒運動參與之研究。臺灣體育運動管理學報,20(1),59-86。
陳豐慈、詹貴惠、馮勝賢、吳聰義、高士竣、張育愷 (2019)。新觀點:健身運動與營養補充劑對認知老化之影響。體育學報,52(S),1-15。
曾丸晏、畢璐鑾、林昕翰 (2020)。健身俱樂部健身參與者幸福感對自覺健康之預測力。運動休閒管理學報,17(2),30-41。
黃任閔、呂謙、趙嘉裕、蔡洋州 (2016)。屏東縣墾丁地區民宿顧客知覺價值、滿意度與忠誠度之研究。運動健康休閒學報,7,42-56。
楊文中、陳豐慈、吳聰義、陳麗華、張育愷 (2016)。健身運動對記憶相關認知功能之影響。臺灣運動心理學報,16(2),57-83。
楊欽城、鄒雨潔、曾怡喬、柳立偉 (2017)。衝浪活動參與者知覺風險,持續涉入與休閒效益關係之研究。運動健康休閒學報,8,45-57。
劉岳旻、蔡貴蘭 (2014)。運動俱樂部管理與健身參與動機之相關研究:以新竹地區為例。運動健康休閒學報,5,87-94。
劉冠宏 (2018)。涉入程度、資訊搜尋、知覺價值與行為意圖關係之研究-以房地產業為例 (未出版博士論文)。南華大學,嘉義縣。
潘叡昱、陳永洲 (2019)。嘉義市國民運動中心顧客參與行為,滿意度與忠誠度之研究。中正體育學刊,9,32-52。
蔡長清、張秀靖 (2009)。特別活動之遊客知覺風險,滿意度及忠誠度之相關研究-以 2009 高雄世運爲例。商業現代化學刊,5(2),199-212。
蔡淑敏、林鈺珊、蔡旻聰 (2015)。大學生從事健身運動參與動機與滿意度之研究-以明道大學為例。休閒保健期刊,13,24-41。
戴有德、陳冠仰、Mattila (2010)。知覺程序與消費者涉入對旅遊產品再購意願影響之研究。戶外遊憩研究,23(1),53-83。
鍾瀚億 (2014)。健身俱樂部消費者知覺價值、運動承諾對忠誠度之影響 (未出版碩士論文)。朝陽科技大學,台中市。
鍾瀚億、李亭儀、楊仁仁、許吉越 (2016)。健身俱樂部消費者知覺價值、運動承諾對忠誠度之影響。運動與遊憩研究,11(2),111-122。
二、英文文獻
Alguacil, M., Núñez-Pomar, J., Pérez-Campos, C., & Prado-Gascó, V. (2019). Perceived value, satisfaction and future intentions in sport services: putting congruence and brand trust in the equation–Linear Models vs QCA. Academia Revista Latinoamericana de Administración, 32(4), 566-579.
Anderson, R. (1973). Consumer dissatisfactions: The effects of disconfirmed expectancy on perceived product performance. Journal of Marketing Research, 10, 38-44.
Ashraf, S., Ilyas, R., Imtiaz, M., & Ahmad, S. (2018). Impact of service quality, corporate image and perceived value on brand loyalty with presence and absence of customer satisfaction: A study of four service sectors of Pakistan. International Journal of Academic Research in Business and Social Sciences, 8(2), 452-474.
Babin, B. J., William R. D., & Griffin, M. (1994). Work and/or fun: measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644-656.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
Barsky, J. D., & Labagh, R. (1992). A strategy for customer satisfaction. Cornell Hotel and Restaurant Administration Quarterly, 33(5), 32-40.
Bauer, R. A. (1960). Consumer behavior as risk taking. Chicago, IL, 384-398.
Behnam, M., Sato, M., Baker, B. J., Delshab, V., & Winand, M. (2020). Connecting customer knowledge management and intention to use sport services through psychological involvement, commitment, and customer perceived value. Journal of Sport Management, 34(6), 591-603.
Birim, B., Anitsal, M. M., & Anitsal, I. (2016). Perceived value, satisfaction, brand equity and behavioral intentions: scale development for sports spectatorship in US college football. Electronic Business, 15(1).
Boksberger, P. E., & Craig-Smith, S. J. (2006). Customer value amongst tourists: A conceptual framework and a risk-adjusted model. Tourism Review, 61(1), 6-12.
Brannan, L., Condello, C., Stuckum, N., Vissers, N., & Priest, S. (1992). Public perceptions of risk in recreational activities. Journal of Applied Recreation Research, 17(2), 144-157.
Broydrick, S. C. (1998). Seven laws of customer value: Don't turn your product into a commodity. Executive Excellence, 15, 15.
Byon, K. K., Zhang, J. J., & Baker, T. A. (2013). Impact of core and peripheral service quality on consumption behavior of professional team sport spectators as mediated by perceived value. European Sport Management Quarterly, 13(2), 232-263.
Chang, Y. C., Yeh, T. M., Pai, F. Y., & Huang, T. P. (2018). Sport activity for health!! The effects of karate participants’ involvement, perceived value, and leisure benefits on recommendation intention. International Journal of Environmental Research and Public Health, 15(5), 953.
Chaudhuri, S., & Dayal, U. (1997). An overview of data warehousing and OLAP technology. ACM Sigmod Record, 26(1), 65-74.
Cheron, E. J., & Ritchie, J. B. (1982). Leisure activities and perceived risk. Journal of Leisure Research, 14(2), 139-154.
Chiu, W., Won, D., & Bae, J. S. (2019). Customer value co-creation behaviour in fitness centres: how does it influence customers’ value, satisfaction, and repatronage intention? Managing Sport and Leisure, 24(1-3), 32-44.
Cox, D. F., & Rich, S. U. (1964). Perceived risk and consumer decision-making—the case of telephone shopping. Journal of Marketing Research, 1(4), 32-39.
Crompton, J. L., & Mackay, K. J. (1988) Users’ perception of service quality in travel agencies: An investigation of customer perceptions. Journal of Travel Research, 30(4), 10-16.
Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
Cunningham, S. (1967). The major dimensions of perceived risk. In D. F. Cox (Ed.), Risk taking and information handling in consumer behavior (pp.82-108). Boston, MA: Harvard University Press.
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers’ product evaluations. Journal of Marketing Research, 28(3), 307-319.
Druker, I., & Gesser-Edelsburg, A. (2017). Identifying and assessing views among physically-active adult gym members in Israel on dietary supplements. Journal of the International Society of Sports Nutrition, 14(1), 1-10.
Engel, J. E., Blackwell, R. D., & Miniard, P. W. (1995). Information processing. Consumer Behavior , 471-512.
Fernández-Martínez, A., Murillo-Lorente, V., Sarmiento, A., Álvarez-Medina, J., & Nuviala, A. (2021). Exercise addiction and satisfaction of fitness center users as precursors to the intention of continuing to engage in physical activity. Sustainability, 13(1), 129.
Fogel, J., & Ustoyev, S. (2020). Social media advertisements with deposit contracts and fitness club/gym membership: are consumers persuaded?. Journal of Consumer Marketing, 38(1), 27-38.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21.
Fuchs, G., & Reichel, A. (2006). Tourist destination risk perception: The case of Israel. Journal of Hospitality & Leisure Marketing, 14(2), 83-108.
Gallarza, M. G., & Saura, I. G. (2006). Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students’ travel behaviour. Tourism Management, 27(3), 437-452.
Gallarza, M. G., Arteaga-Moreno, F., Del Chiappa, G., & Gil-Saura, I. (2016). Intrinsic value dimensions and the value-satisfaction-loyalty chain: a causal model for services. Journal of Services Marketing, 30(2), 165-185.
García Fernández, J., Gálvez Ruiz, P., Velez Colon, L., & Bernal García, A. (2016). Service convenience, perceived value, satisfacti on, and loyalty: A study of consumers from low-cost fitness centers in Spain. Journal of Physical Education and Sport, 16 (4), 1146-1152.
García-Fernández, J., Gálvez-Ruíz, P., Fernández-Gavira, J., Vélez-Colón, L., Pitts, B., & Bernal-García, A. (2018). The effects of service convenience and perceived quality on perceived value, satisfaction and loyalty in low-cost fitness centers. Sport Management Review, 21(3), 250-262.
Gjestvang, C., Abrahamsen, F., Stensrud, T., & Haakstad, L. A. (2021). What makes individuals stick to their exercise regime? A one-year follow-up study among novice exercisers in a fitness club setting. Frontiers in Psychology, 12, 1958.
Glaveli, N., Papadimitriou, D., Karagiorgos, T., & Alexandris, K. (2021). Exploring the role of fitness instructors’ interaction quality skills in building customer trust in the service provider and customer satisfaction. European Sport Management Quarterly, 1-22.
Gocłowska, S., & Piątkowska, M. (2017). Service satisfaction and sport consumption in the fitness center in warsaw. European Journal of Service Management, 22, 31-37.
Gocłowska, S., & Piątkowska, M. (2020). Satisfaction evaluation model in the light of marketing mix theory applied to fitness clubs in Poland. Journal of Physical Education and Sport, 20, 2036-2043.
Gonçalves, C., Meireles, P., & Carvalho, M. J. (2016). Consumer behaviour in Fitness Club: study of the weekly frequency of use, expectations, satisfaction and retention. The Open Sports Sciences Journal, 9(1).
Hansson, S. O. (2010). Risk: objective or subjective, facts or values. Journal of Risk Research, 13(2), 231-238.
Haro-González, M., Pérez-Ordás, R., Grao-Cruces, A., Nuviala, R., & Nuviala, A. (2018). Female users of unisex fitness centres and of fitness centres exclusive for women: Satisfaction. International Journal of Sports Marketing and Sponsorship, 19(4), 384-394.
Holbrook, M. B. (1999). Consumer value: a framework for analysis and research. Psychology Press.
Holbrook, M. B., & Hirschman, E. C. (1982). The experiential aspects of consumption: Consumer fantasies, feelings, and fun. Journal of Consumer Research, 9(2), 132-140.
Jacoby, J., & Kaplan, L. B. (1972). The components of perceived risk. In Venkatesan, M.(Ed.), Proceedings of Third Annual Conference of the Association for Consumer Research (pp. 382-393), College Park, MD: Association for Consumer Research.
Jeong, Y., & Kim, S. (2019). A study of event quality, destination image, perceived value, tourist satisfaction, and destination loyalty among sport tourists. Asia Pacific Journal of Marketing and Logistics, 32(4), 940-960.
Jones, R. A., & Ellis, G. D. (1996). Effect of variation in perceived risk on the secretion of β-endorphin. Leisure Sciences, 18(3), 277-291.
Kim, Y. H., Kim, M., Ruetzler, T., & Taylor, J. (2010). An examination of festival attendees' behavior using SEM. International Journal of Event and Festival Management. 1(1), 86-95.
Klinke, A., & Renn, O. (2001). Precautionary principle and discursive strategies: Classifying and managing risks. Journal of Risk Research, 4(2), 159-173.
Kontos, A.P., Feltz, D.L., & Malina, R.M. (2000). The development of the risk of injury in sports scale (RISSc). Journal of Sport and Exercise Psychology, 22, S10.
Kotler, P. (1994). Reconceptualizing marketing: an interview with Philip Kotler. European Management Journal, 12(4), 353-361.
Kuo, Y. F., Wu, C. M., & Deng, W. J. (2009). The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services. Computers in Human Behavior, 25(4), 887-896.
Kwon, H. H., Trail, G., & James, J. D. (2007). The mediating role of perceived value: Team identification and purchase intention of team-licensed apparel. Journal of Sport Management, 21(4), 540-554.
Lee, K., Kim, Y., & Cho, W. (2018). A study on the relationship between servant leadership, organizational culture, and job satisfaction in fitness clubs. Sport Mont, 16(3), 43-49.
Lee, Y. L., Pan, L. Y., Hsu, C. H., & Lee, D. C. (2019). Exploring the sustainability correlation of value Co-creation and customer loyalty-A case study of fitness clubs. Sustainability, 11(1), 97.
Lim, J., Romsa, B., & Armentrout, S. (2016). The impact of perceived value, satisfaction, service quality on customer loyalty in women’s fitness clubs. The Sport Journal, 56, 1-10.
Loureiro, V. B., Alves, A. R., & Barbosa, H. (2019). Personal interactions or price on Fitness? The key elements to the price-quality relationship. ESHPA-Education, Sport, Health and Physical Activity, 3, 248-258.
Magner, E. (2018). Forget Bars and Malls: Why Wellness Spaces Have Become the Social Hangouts of Choice. Retrieved from https://www.wellandgood.com/fitness-wellness-communities/
Mathwick, C., Malhotra, N., & Rigdon, E. (2001). Experiential value: Conceptualization, measurement and application in the catalog and internet shopping environment. Journal of Retailing, 77(1), 39-56.
Murray, D., & Howat, G. (2002). The relationships among service quality, value, satisfaction, and future intentions of customers at an Australian sports and leisure centre. Sport Management Review, 5(1), 25-43.
Natus, S. T., Curth, M., Kerber, L. E., & Gonçalves, M. A. (2021). The influnce of perceived value on the construct " world of mouth" in fitness center. Podium, 10(2), 139-159.
Oliver Richard, L. (1997). Satisfaction: A behavioral perspective on the consumer. New York NY: Irwin-McGraw-Hill.
Oliver, R. L. (1981), Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing, 57(3), 25-48.
Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: a research agenda. Journal of Academy of Marketing Science, 28(1), 168-174.
Pedersen, D. M. (2007). Perceived aggression in sports and its relation to willingness to participate and perceived risk of injury. Perceptual and Motor Skills, 104(1), 201-211.
Petrick, J. F. (2002). Development of a multi-dimensional scale for measuring the perceived value of a service. Journal of Leisure Research, 34(2), 119-134.
Petrick, J. F. (2004). The roles of quality, value, and satisfaction in predicting cruise passengers’ behavioral intentions. Journal of Travel Research, 42(4), 397-407.
Pradeep, S., Vadakepat, V., & Rajasenan, D. (2020). The effect of service quality on customer satisfaction in fitness firms. Management Science Letters, 10(9), 2011-2020.
Radhakrishnan, M., Misra, A., Balan, R. K., & Lee, Y. (2020, May). Gym usage behavior & desired digital interventions: An empirical study. In proceedings of the 14th EAI International Conference on Pervasive Computing Technologies for Healthcare, 97-107.
Rea, L. M., & Parker, R. A. (1997). Determining the sample size. Designing and conducting survey research. A Comprehensive Guide, 142-56.
Richardson, E. V., Smith, B., & Papathomas, A. (2017). Crossing boundaries: The perceived impact of disabled fitness instructors in the gym. Psychology of Sport and Exercise, 29, 84-92.
Rouibah, K., Al-Qirim, N., Hwang, Y., & Pouri, S. G. (2021). The determinants of eWoM in social commerce: The role of perceived value, perceived enjoyment, trust, risks, and satisfaction. Journal of Global Information Management, 29(3), 75-102.
Rys, M. E., Fredericks, J. O., & Luery, D. A., (1987).Value=quality? Are service value and service quality synonymous: A decompositional approach, In Supernat, C. (Ed), Add Value to Your Service, (pp.25-28). American Marketing Association.
Sauer, P., Spradley, B. D., & Cromartie, F. J. (2017). Influence of service in a sports environment: Case study on borussia bortmund. The Sport Journal, 19,1-13.
Schmitt, B. (1999). Experiential marketing. Journal of Marketing Management, 15(1-3), 53-67.
Seo, K. H., & Lee, J. H. (2021). The emergence of service robots at restaurants: Integrating trust, perceived sisk, and satisfaction. Sustainability, 13(8), 4431.
Sheth, J. N., Newman B. I., & Gross, B. L. (1991). Why we buy what we buy : A theory of consumption values. Journal of Business Research , 22(1) , 159-170.
Short, S. E., Reuter, J., Brandt, J., Short, M. W., & Kontos, A. P. (2004). The relationships among three components of perceived risk of injury, previous injuries and gender in contact sport athletes. Athletic Insight, 6(3), 78-85.
Silva, A., Monteiro, D., & Sobreiro, P. (2019). Effects of sports participation and the perceived value of elite sport on subjective well-being. Sport in Society, 23(7), 1202-1216.
Singh, J. (1988). Consumer complaint intentions and behavior: Definitional and taxonomical issues. Journal of Marketing, 59(2), 93-107.
Song, H., & Byon, K. K. (2021). Moderating Effect of the Power–Distance Belief on the Relationship between Employees’ Service Failures and Customers’ Behavioral Outcomes in the Sport Service Industry. International Journal of Environmental Research and Public Health, 18(5), 2488.
Stone RN, and Winter FW (1985).Risk in buyer behavior contexts: a clarification, Faculty Working Paper 1216 EWP 860505, College of Commerce and Business Administration, University of Illinois, IL.
Sweeney, J. C., Soutar, G. N., & Johnson, L. W. (1999). The role of perceived risk in the quality-value relationship: A study in a retail environment. Journal of Retailing, 75(1), 77-105.
Talebpour, M., Rajabi, M., Sahebkaran, M. A., & Mosalanejad, M. (2017). Studying the anticipator of satisfaction in male customers of fitness centers. Turkish Journal of Sport and Exercise, 19(1), 65-69.
Tandon, U., Kiran, R., & Sah, A. N. (2018). The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case. Information Systems and e-Business Management, 16(1), 57-91
Thyfault, J. P., & Bergouignan, A. (2020). Exercise and metabolic health: beyond skeletal muscle. Diabetologia, 63(8), 1464-1474.
Tzavlopoulos, Ι., Gotzamani, K., Andronikidis, A., & Vassiliadis, C. (2019). Determining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty. International Journal of Quality and Service Sciences, 11(4), 576-587.
Vishwakarma, P., Mukherjee, S., & Datta, B. (2020). Travelers’ intention to adopt virtual reality: A consumer value perspective. Journal of Destination Marketing & Management, 17, 100456.
Wang, Y., Gu, J., Wang, S., & Wang, J. (2019). Understanding consumers’ willingness to use ride-sharing services: The roles of perceived value and perceived risk. Transportation Research Part C: Emerging Technologies, 105, 504-519.
Williams, J. M., & Andersen, M. B. (1998). Psychosocial antecedents of sport injury: Review and critique of the stress and injury model. Journal of Applied Sport Psychology, 10(1), 5-25.
Xiang, Z. (2016). Research on customer satisfaction measurement and influence factors of fitness club based on large data. Revista Iberica de Sistemas e Tecnologias de Informacao, E7, 340-347.
Xie, J., Ye, L., Huang, W., & Ye, M. (2021). Understanding fintech platform adoption: Impacts of perceived value and perceived risk. Journal of Theoretical and Applied Electronic Commerce Research, 16(5), 1893-1911.
Yang, C. C., Lin, Y. S., Yang, J. J., Wu, S. H., & Lin, C. W. (2020). The impact of urban imagery, sport tourism and perceived value to road running participants. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(6), 6827-6840.
Yang, H., Yu, J., Zo, H., & Choi, M. (2016). User acceptance of wearable devices: An extended perspective of perceived value. Telematics and Informatics, 33(2), 256-269.
Yu, H. S., Zhang, J. J., Kim, D. H., Chen, K. K., Henderson, C., Min, S. D., & Huang, H. (2014). Service quality, perceived value, customer satisfaction, and behavioral intention among fitness center members aged 60 years and over. Social Behavior and Personality: An International Journal, 42(5), 757-767.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.