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研究生: 戴呈蓁
Tai, Cheng-Tseng
論文名稱: 永續行銷溝通策略:問題接近性、訊息量化性和命令性規範的影響
Sustainability Marketing Communication Strategies: The Impact of Issue of Proximity, Message Quantitativeness and Injunctive Norms
指導教授: 王仕茹
Wang, Shih-Ju
口試委員: 王仕茹
Wang, Shih-Ju
黃恆獎
Huang, Heng-Chiang
潘令妍
Pan, Ling-Yen
口試日期: 2024/06/26
學位類別: 碩士
Master
系所名稱: 全球經營與策略研究所
Graduate Institute of Global Business and Strategy
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 61
中文關鍵詞: 永續行銷問題接近性訊息量化性命令性規範
英文關鍵詞: sustainability marketing, issue of proximity, message quantitativeness, injunctive norms
研究方法: 實驗設計法內容分析法
DOI URL: http://doi.org/10.6345/NTNU202400729
論文種類: 學術論文
相關次數: 點閱:90下載:5
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  • 今日對永續議題的關注已成為全球性的浪潮,許多企業紛紛對此作出積極的回應,特別是在外部溝通上必須兼顧產品行銷與ESG (Environmental, Social, and Governance)永續發展,而其中的環境議題正是最受企業關注的面向。以環境議題為例,本研究探討永續行銷廣告中的問題接近性、訊息量化性及命令性規範如何影響消費者的品牌態度,以供企業未來執行環境議題相關的永續行銷廣告的策略建議。本研究使用實驗設計,240名受測者為就讀於台灣北部大學生及研究生,變異數分析的結果顯示:(1)問題接近性對提升個體對永續行銷廣告中的品牌態度的影響不顯著。(2)訊息量化性對提升個體對永續行銷廣告中的品牌態度的影響不顯著。(3)命令性規範會正向提升個體對永續行銷廣告中的品牌態度。因此,本研究建議企業在設計永續行銷廣告時納入命令性規範的訴求,喚起消費者的社會認同需求,以利於提升其品牌態度。

    In recent years, the focus on sustainability issues has become a global trend, prompting many enterprises to respond proactively, especially in external communications that balance product marketing with ESG(Environmental, Social, and Governance) sustainability efforts. Among these, environmental issues receive the most attention from businesses.
    This study examines how Issue of Proximity, Message Quantativeness, and Injunctive Norms in sustainable marketing advertisements affect consumers' brand attitudes, offering strategic recommendations for companies implementing sustainable marketing related to environmental issues. An experimental design was employed, involving 240 undergraduate and graduate students from universities in Northern Taiwan.
    The results of the analysis of variance indicate that: (1)Issue Proximity does not significantly influence the enhancement of brand attitude in sustainable marketing advertisements. (2)Message Quantativeness does not significantly influence the enhancement of brand attitude in sustainable marketing advertisements. (3)Injunctive Norms positively influence the enhancement of brand attitude in sustainable marketing advertisements. Therefore, this study suggests that companies should incorporate appeals to Injunctive Norms in the design of sustainable marketing advertisements to evoke consumers' social identity needs, thereby improving brand attitude.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 5 第三節 研究問題 5 第二章 文獻探討 6 第一節 永續行銷與品牌態度 6 第二節 問題接近性 8 第三節 訊息量化性 10 第四節 命令性規範 11 第五節 環保意識與綠色廣告懷疑傾向 13 第三章 研究方法 15 第一節 研究架構 15 第二節 實驗設計 16 第三節 研究變數定義與衡量 19 第四節 資料分析方法 23 第四章 結果分析與討論 25 第一節 信度分析 25 第二節 操弄檢定 27 第三節 假說檢定 31 第五章 結論與建議 37 第一節 研究結論 37 第二節 實務意涵 38 第三節 研究限制與建議 39 參考文獻 40 一、西文部分 40 二、中文部分 53 附錄 正式問卷 54 附錄 正式問卷中八個問卷版本的永續行銷廣告圖片 60

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