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研究生: 郭家華
Kuo, Chia-Hua
論文名稱: The Process and Leadership for Organizational Change Management: A Comparative Study between General Chang and Green Change based on ADKAR Model
The Process and Leadership for Organizational Change Management: A Comparative Study between General Chang and Green Change based on ADKAR Model
指導教授: 張媁雯
Chang, Wei-Wen Vera
口試委員: 盧承杰
Lu, Cheng-Chieh Allan
黃美慈
Huang, Mei-Tzu Maggie
口試日期: 2021/07/13
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2021
畢業學年度: 109
語文別: 英文
論文頁數: 111
英文關鍵詞: green organizational change, general organizational change, forces for change, leadership challenges, leadership tactics, ADKAR model
研究方法: 比較研究觀察研究半結構式訪談法
DOI URL: http://doi.org/10.6345/NTNU202101319
論文種類: 學術論文
相關次數: 點閱:155下載:15
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  • In this evolving business environment, organizational change has become the standard for firms to maintain their competitiveness. Though, the purposes of organizational change vary in between firms, change that involves environmental issues is getting increasingly important; thus, how a company change and implement green practices requires more understanding. In addition to exploring the process of general organizational change, this research also examined how organizations promote green change and incorporate environmental practices into the company's daily business endeavors. Research shows that leadership is the main driver of successful change. Therefore, the purpose of this research is to identify organizational change forces, leadership challenges, and tactics in the process. This study invited two groups of leaders with experience in promoting green and general organizational change as research participants. In addition, this research also compares the similarities and differences between the two change processes based on the ADKAR model (a tool that helps understand multiple methods when managing changes). This study was conducted through a qualitative research approach, the data was collected using semi-structured interviews and observation. The primary findings are as follows: (1) Social trends, customer requirements, and save energy are the main green change forces. (2) Employees sticking to the status quo, having technical difficulties, and requiring group celebration are the major leadership challenges in promoting green change. (3) Communication is the indispensable leadership tactic in the success of both types of organizational change.

    ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES V CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 4 Research Purposes and Questions 5 Significance of the Study 5 Definition of Terms 7 CHAPTER II LITERATURE REVIEW 9 Organizational Change 9 Change Forces and Challenges 12 ADKAR Model 16 Tactics for Overcoming Challenges and the Role of Leadership 23 CHAPTER III RESEARCH METHODS 28 Research Approach 28 Research Framework 28 Research Procedure 31 Research Participants and Sampling Criteria 34 Data Collection 36 Data Analysis 39 Research Quality 42 CHAPTER IV FINDINGS AND DISCUSSION 44 Forces for Green and General Organizational Change 44 Leadership Challenges 53 Leadership Tactics 65 Discussion 80 CHAPTER V CONCLUSION AND SUGGESTIONS 87 Conclusion 87 Implications 89 Research Limitations 92 Suggestions for Future Study 94 REFERENCES 95 APPENDIX A: INTERVIEW QUESTIONS 102 APPENDIX B: CONSENT FORM 106 APPENDIX C: OBSERVATION FIELD NOTES 1 110 APPENDIX D: OBSERVATION FIELD NOTES 2 111

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