簡易檢索 / 詳目顯示

研究生: 林芳苓
Fang-Ling Lin
論文名稱: 資訊教師知識分享與其潛在社會網路
Knowledge Sharing of ICT Teachers and its Underlying Social Networks
指導教授: 邱貴發
Chiou, Guey-Fa
學位類別: 博士
Doctor
系所名稱: 資訊教育研究所
Graduate Institute of Information and Computer Education
論文出版年: 2010
畢業學年度: 98
語文別: 英文
論文頁數: 133
中文關鍵詞: 知識分享知識管理社會網路實務社群聲望結構洞仲介
英文關鍵詞: Knowledge Sharing, Knowledge Management, Social Networks, Community of Practices, Prestige, Structural Hole, Brokerage
論文種類: 學術論文
相關次數: 點閱:165下載:6
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本論文研究知識分享背後之社會現象,包含兩個研究階段。在第一個研究階段中,發展一個包含知識分享論壇的線上實務社群。 此階段的目標在建立支援專業發展且由參與者自主的線上社群。第二個研究階段則探討知識分享者的潛在社會網路,期能發現有利於促進知識分享的社會關係,找出資訊組長之間知識分享的缺陷,及探討他們專業發展的需求。
    研究以社會實踐理論為基礎,運用知識聲望的概念驗證個人社會網路之關係屬性、位置優勢與知識轉介機會。研究使用社會網路分析之自我中心網路方法進行訪談,調查及相關分析處理,應用二次式分派程序(quadratic assignment procedure, QAP)計算多元關係之間的相關性,使用徑路分析檢驗知識聲望與個人知識分享關係屬性的相關性,及使用多元迴歸探討資訊組長在校際間的關係屬性與知識聲望的相關性。
    研究結果證明以知識聲望作為知識分享指標的可行性,同時也揭露出大部分的資訊組長個人知識網路薄弱,他們在資訊科技實務分享網路與資訊融入教學實務分享網路的對象並不相似。具有較高知識聲望的資訊組長貢獻知識給線上社群比貢獻知識給其他學校的資訊組長機會高;因此他們較少發展幫助其他學校資訊組長的網路;同時他們也只與幫助過他們的資訊組長發展較密切的關係。線上知識貢獻這因素對於個人知識網路有限的資訊組長獲得知識聲望有中介效果。知識貢獻網路中的結構洞也有促進知識聲望的效果。資訊融入教學種子學校的資訊組長能將知識仲介給其他學校資訊組長。
    此研究發展出使用聲望代替工作績效做為知識工作者的指標,以檢查知識分享的特性及說明它可應用於實務社群的研究。本研究結果能說明資訊組長社群中知識傳遞缺乏的現象。本研究的發現也可關連到其他領域的資訊科技實務。

    This dissertation investigates the social phenomena behind knowledge sharing. It encompasses two research stages. In the first stage, an online community of practice that uses open discussion forums is developed. The objective is to create a self-sustaining online community that supports professional development. In the second stage, the social networks underlying knowledge sharing are explored with the objectives of uncovering facilitative relationships, ascertaining the deficiencies of knowledge sharing among school technology coordinators (STCs), and exploring the coordinators’ needs for professional development.
    A concept of knowledge prestige was proposed on the basis of the theory of social practices, and hypotheses were developed to verify the relational properties of personal networks, positional advantages, and brokerage opportunities. Social network analysis (SNA) was applied to conduct the egocentric network interview, surveys, and related analyses. The quadratic assignment procedure (QAP) was used to compute the correlations of multiplex relationships. Path analysis was applied to examine the association between knowledge prestige and the relational properties of personal knowledge sharing. Multiple regression equations were used to explore the association between relational properties across school boundaries and knowledge prestige.
    The results verified the usability of knowledge prestige as an indicator of knowledge sharing. The results also revealed that most STCs have weak personal knowledge networks. The network correlates of ICT practices and ICT-in-education practices are not similar. Prestigious STCs engage more in contributing knowledge to online communities than to STCs at other schools. They do not expend as much effort in helping other STCs and intimately reciprocate only to a smaller group from which they themselves have received advice. Online knowledge contributions have mediation effects for STCs who own limited personal networks, enabling them to acquire prestige. The structural hole of knowledge contribution affects knowledge prestige. STCs of ICT-in-education exemplar schools can act as information brokers to STCs of other schools.
    Several new ways of evaluating the performance of knowledge sharing have been developed during the present research. This research uses prestige, rather than job evaluations, as an indicator for knowledge-intensive workers, to examine the characteristics of knowledge sharing and demonstrate applicability to studies of a community of practices. The results reveal deficiencies in knowledge dissemination among STC communities. These findings hold relevance for studies on the information technology practices of other professionals.

    List of Tables i Lists of Figures ii 1. Introduction 1 1.1 Statement of Problem 1 1.1.1 Social Networks underlying Social Practices 3 1.1.2 Social Resources of STCs’ Community 5 1.2 Research Purposes 7 1.3 Operational Definitions 7 1.4 Structure of the Dissertation 8 2. Literature Review 11 2.1. Theoretical Foundations 11 2.1.1. Network Benefits of Knowledge Sharing 12 2.1.2. Gift-Giving Attitudes of Knowledge Sharing 13 2.1.3. Positional Advantage of Knowledge Sharing 15 2.2 Methodological Foundations 16 2.2.1 Social Network Analysis 17 2.2.1.1 Network Content 17 2.2.1.2. Ego-centric Network Analysis 18 2.2.2. Social Resource 19 2.2.2.1. Relational Properties of PSNs 20 2.2.2.2. Centrality 21 2.2.2.3. Brokerage 21 2.2.2.4. Structural Holes 22 2.3 Summary 23 3. Research Methods 25 3.1. Research Direction of Study 1 25 3.1.1. Hypotheses 25 3.1.1.1. Mediation Effects of Knowledge Contribution 25 3.1.1.2. Features of Personal Social Networks 26 3.1.1.3. Effects of Structural Holes 28 3.1.2. Instruments 29 3.2. Research Direction of Study 2 30 3.2.1. Hypotheses 30 3.2.2. Instruments 31 3.3. Participants 32 3.3.1. Participants of Study 1 32 3.3.2. Participants of Study 2 32 3.4 Variables 32 3.4.1. Variables of Study 1 32 3.4.1.1. Relational Variables of Personal Relationships 32 3.4.1.2. Research Variables 34 3.4.2 Variables of Study 2 35 3.4.2.1. Variables of Knowledge Acquiring 35 3.4.2.2. Research Variables 36 3.4.3. Other variables 37 3.5 Research Procedures 37 3.5.1. Procedure of Study1 37 3.5.2. Procedure of Study 2 38 3.6 Data Collection 38 3.6.1. Data Collection of Study 1 38 3.6.2. Data Collection of Study 2 39 3.7. Data Analysis 39 3.7.1. Data Analysis of Study 1 39 3.7.1.1. Relational Properties of Personal Networks 39 3.7.1.2. Two QAP Analyses of Personal Networks 40 3.7.1.3. Knowledge Prestige 41 3.7.1.4. Effects of Structural Holes 42 3.7.2 Data Analysis of Study 2 42 3.7.2.1. Relational Properties of Personal Networks 42 3.7.2.2. QAP Analysis of Personal Networks 43 3.7.2.3. Knowledge Brokerage Scores of STCs in E-Schools 43 4. Results 45 4.1. Results of Study 1 45 4.1.1. Demographic Descriptions 45 4.1.2. Relational Properties 45 4.1.3. QAP Correlations 46 4.1.4. Work Positions of Correlates 47 4.1.5. Knowledge Prestige 47 4.1.5.1. Effects of PSN size 48 4.1.5.2. Effects of PSN density 49 4.1.5.3. Effects of personal tie strength 49 4.1.5.4. Knowledge contributions and knowledge prestige 49 4.1.6. Social Configurations across School Boundaries 50 4.1.7. Effects of Structural Holes 53 4.2. Results of Study 2 54 4.2.1. Demographic Descriptions 54 4.2.2. Relational Properties 55 4.2.3. QAP Correlations between Different Types of PSNs 55 4.2.4. Knowledge Brokerage 55 4.2.5. Knowledge Brokerage of STCs in E-Schools 56 5. Discussions 59 5.1. Knowledge Prestige 59 5.1.1. Characteristics of knowledge contribution 59 5.1.2. Characteristics and deficiencies of PSNs 60 5.2. Knowledge Sharing across School Boundaries 62 5.2.1. Configurations of Social Network 62 5.2.2. Deficiency of Knowledge Sharing of ICT-in-education 63 5.3. Opportunities of Brokering Knowledge across School Boundaries 64 6. Conclusion & Recommendations for Future Studies 67 References 69 Appendix A. Questionnaire items of the studies 81 Appendix B. Questionnaire of the First Study 87 Appendix C. Questionnaire of the Second Study 103 Appendix D. Tables of Statistical Data 113

    Allen, T. J., (1997). Managing the flow of technology: Technology transfer and the dissemination of technological information within the R&D organization, Cambridge: MIT Press, MA.
    Barab, S., MaKinster, J, & Scheckler, R. (2003). Designing system dualities: characterizing a web-Supported professional development community. The Information Society, 19, 237–256.
    Barley, S. R. (1996). Technicians in the workplace: Ethnographic evidence for bringing work into organization studies. Administrative Science Quarterly, 41, 404-441.
    Bidwell, C.E., (2001). Analyzing schools as organizations: Long-term performance and short-term change. Sociology of Education Extra Issue, 100-114.
    Borgatti, S.P., Everett, M.G. & Freeman, L.C. (2002), Ucinet 6 for Windows, Harvard: Analytic Technologies.
    Borgatti, S. P. & Cross, R. (2003). A relational view of information seeking and learning in social networks. Management Science, 49, 432-445.
    Bourdieu, P. (1977). Outline of a Theory of Practice, Cambridge: University Press, MA.
    Bourdieu, P. (1990). The Logic of Practice, Stanford: Stanford University Press.
    Bradner, E., Kellogg, W. & Erickson, T. (1998). The adoption and use of 'Babble'. paper presented at the European Computer-Supported Cooperative Work Conference, September 12-16, Copenhagen, Denmark.
    Brown, J. S., & Duguid, P. (1991). Organizational learning and Communities of Practice: Toward a unified view of working, learning, and innovation. Organizational Science, 2(1), 40-57.
    Brown, J. S., & Duguid, P. (2001). Knowledge and organization: A social-practice perspective. Organizational Science, 12(2), 198-213.
    Bryderup, I. M. & Kowalski K. (2002). The role of local authorities in the integration of ICT in learning. Journal of Computer Assisted Learning, 18, 470-479.
    Burt, R.S. (1983). Distinguishing relational contents, in Burt, R.S. and Minor, M.J. (Eds), Applied network analysis: A methodological introduction, Sage Publications, Beverly Hills, CA, 35–74.
    Burt, R. S. (1992). Structural Holes: The Social Structure of Competition, Cambridge: Harvard University Press.
    Buskens, V. (1998). The social structure of trust. Social Networks, 20, 265–289.
    Campbell, K.E., Marsden, P.V. & Hurlbert, J.S.(1986).Social resources and socioeconomic status. Social Networks, 8, 97–117.
    Carmichael, P., Fox, A., McCormick, R., Procter, Honour, L. (2006), Teachers' professional networks in and out of school, Research Papers in Education, 21(2), 217-234
    Corbin, B. (2003). Numeracy coordinators: brokering change within and between communities of practice? British Journal of Educational Studies, 51(4), 344–368.
    Corman, S.R., & Bradford, L., (1993). Situational effects on the accuracy of self-reported organizational communication. Communication Research 20, 799–817
    Cross, R., Parker, A., Prusak, L. & Borgatti, S.P. (2001a). Knowing what we know: supporting knowledge creation and sharing in social networks. Organizational Dynamics, 30 (2), 100–20.
    Cross, R., Rice, E. & Parker, A. (2001b). Information seeking in social context: structural influences and receipt of information benefits. IEEE Transaction Systems, Man, and Cybernetics-Part C: Application and Reviews, 31, 438-448.
    Cross, R. & Cummings, J.N. (2004), Tie and network correlates of individual performance in knowledge-intensive work. Academy of Management Journal, 47, 928-937.
    Cummings, J.N. (2004). Work groups, structural diversity, and knowledge sharing in a global organization. Management Science, 50(3), 352-364
    Degenne, A., & Forse, M. (1999). Introducing Social Networks. London: Sage.
    Dexter, S. L.;Anderson, R. E. & Ronnkvist, A. M., (2002). Quality technology support: What is it? Who has it? and What difference does it make?, Journal of Educational Computing Research, 26(3), 265-85
    Evans-Andris. M. (1995). Barrier to computer integration: Micro-interaction among computer coordinators and classroom teachers in elementary schools. Journal of Research on Computing in Education, 28(1), 29-45.
    Frank, K. A., Zhao, Y., & Borman, K, (2004). Social capital and the diffusion of innovations within organizations: The case of computer technology in schools. Sociology of Education, 77(2), 148-171
    Freeman, L.C., Romney, A.K. & Freeman, S.C. (1987). Cognitive Structure and Informant Accuracy. American Anthropologist 89, 311-325
    Fielding, M., Bragg, S., Craig, J., Cunningham, I., Eraut, M., Gillinson, S., et al. (2005). Factors influencing the transfer of good practice. DfES Research Report RR615, Brighton, University of Sussex & Demos).
    Fernandez; R.M. & Gould, R.V. (1994). A dilemma of state power: brokerage and influence in the national health policy, The American Journal of Sociology, 99(6), 1455-1491.
    Friedkin, N.E. & Slater, M. S. (1994). School Leadership and Performance: A Social Network Approach. Sociology of Education, 67, 139-157.
    Gould, R.V. & Fernandez; R.M. (1989). Structures of mediation: A formal approach to brokerage in transaction networks. Sociological Methodology, 19, 89-126.
    Granovetter, M.S. (1973). The strength of weak ties. American Journal of Sociology, 78, 1360-1380
    Granovetter, M.S. (1985). Economic action and social structure: the problem of embeddedness. American Journal of Sociology, 91(3), 481–510.
    Granovetter, M. (1995). Getting a job, ( 2nd ed.). Chicago: Chicago University Press.
    Greenberg, B.S. (1964). Diffusion of news of the Kennedy assassination. Public Opinion Quarterly, 28, 225–32.
    Hammer, M. (1984). Explorations into the meaning of social network interview data. Social Networks, 6, 341-371.
    Henri, F. & Pudelko, B. (2003). Understanding and analyzing activity and learning in virtual communities. Journal of Computer Assisted Learning, 19(4), 474–87.
    Hlebec, V. & Ferligoj, A. (2002). Reliability of social network measurement instruments. Field methods, 14, 288-306.
    Henri, F. & Pudelko B, (2003). Understanding and analyzing activity and learning in virtual communities. Journal of Computer Assisted Learning. 19. 474-487.
    Jameson, J., Ferrell, G., Kelly, J., Walker, S. & Ryan, M. (2006). Building trust and shared knowledge in communities of e-learning practice: collaborative leadership in the JISC eLISA and CAMEL lifelong learning project. British Journal of Educational Technology, 37(6), 949-968.
    Kraut, R. E., Fish, R. S., Root R. W. & Chalfonte, B. L. (1990). Informal communication in organizations: Form, function, and technology. In S. Oskamp & S Spacapan (eds): People’s Reactions to Technology. Newbury Park, CA: Sage Publications.
    Kling, R., & Courtright, C. (2003). Group behavior and learning in electronic forums: A sociotechnical approach. The information society, 19(3), 221-235.
    Knoke, D., & Burt, R.S., (1983). Prominence, In: Burt, R.S., and Minor, M.J., (eds.). Applied Network Analysis, 195~222.
    Kollock, P. (1999). The economies of online cooperation: Gifts and public goods in cyberspace. M.A. Smith and P. Kollock (eds.), Communities in Cyberspace, New York, NY: Routledge.
    Kogovˇsek, T. & Ferligoj, A. (2005). Effects on reliability and validity of ego-centered network measurements. Social Networks, 27, 205–229.
    Lai, K., Trewern, A, & Pratt, K. (2002). Computer coordinators as change agents: Some new Zealand observations. Journal of Technology and Teacher Education, 10(4), 539-51.
    Lai, K. W. & Pratt, K. (2004), Information and communication technology (ICT) in secondary schools: the role of the computer coordinator, British Journal of Educational Technology, 35(4), 461-475.
    Lai, G. & Wong, O. (2002). The tie effect on information dissemination: the spread of a commercial rumor in Hong Kong. Social Networks, 24 (1), 49–75.
    Lamb, R. & Davidson, E. (2005). Information and communication technology challenges to scientific professional identity. The Information Society, 21(1), 1-24.
    Lave, J. & Wenger,E. (1991). Situated learning: Legitimate peripheral participation. Cambridge: Cambridge University Press.
    Lesisko, L. J.& Place, R. A. (2005). Hiring the Best Qualified Technology Coordinator: A Pennsylvania Perspective, Paper presented at the Annual Meeting of the PASA-PSBA School Leadership Conference. October 25-28, 2005, Hershey, PA
    Levin, D. Z. & Cross, R. (2004). The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management Science, 50(11), 1477-1490.
    Lin, N. (2001). Social networks and status attainment. In N. Lin (Ed.), Social Capital: A Theory of Social Structure and Action. Cambridge University Press, Chapter 6.
    Lin, N., Ensel, W. M. & Vaughn. J. C. (1981). Social resources and strength of ties: Structural factors in occupational status attainment. American Sociological Review, 46,393-405.
    Lin, F.L., Pan, W.L, Hsu, H. S. & Chiou, G.F. (2004). Exploring online social capital in an online community. in Proceedings of the 8th Pacific Asia Conference on Information Systems, 2004, Association for Information Systems, Shanghai, China. 2319-2325
    Lin, F.L., Hsu, H. S., & Chiou, G.F., (2005). Facilitation strategies and their results on a sparsely knit virtual community, Proceedings of the World Conference on Educational Multimedia, Hypermedia & Telecommunications 2005, Montreal, Canada, 4881-4886.
    Lin, F.L. & Chiou, G.F. (2008). Support-seeking and support-giving relationships of school technology coordinators. British Journal of Educational Technology, 39(5), 922–7.
    Lin, F., Chiou, G. & Hsu, H. (2009). Participants’ Repeat-Visiting Behavior in an Online Community. In Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications 2009. Chesapeake, VA: AACE.
    Lesisko, L.J, (2005). The K-12 technology coordinator. Paper presented at the Annual Meeting of the Eastern Educational Research Association, March 2-5, Sarasota, Florida
    Marcovitz, D.M. (2000). The roles of computer coordinators in supporting technology in schools. Journal of Technology and Teacher Education, 8(3) 259-273.
    Marsden, P. V. & Hurlbert.J.S. (1988). Social resources and mobility outcomes: A replication and extension. Social Forces, 66(4),1038-59.
    McAndrew, P., Clow, D. Taylor, J. & Aczel, J., (2004). The evolutionary design of a Knowledge Network to support knowledge management and sharing for lifelong learning. British Journal of Educational Technology, 35 (6), 739-746.
    McDermott, R., (1999). Why Information Technology Inspired but Cannot Deliver Knowledge Management. California Management Review, 41(4).
    McEvily, B., & Zaheer, A.(1999). Bridging ties: A source of firm heterogeneity in competitive capabilities. Strategic Management Journal, 20(12), 1133-1156.
    McFadyen, M. A. & Cannella, A. A. (2004). Social capital and knowledge creation: Diminishing returns to the number and strength of exchange relationships. Academic Management Journal, 47, 735-746.
    Mitchell, J.C. (1969). The Concept and Use of Social Networks, in Mitchell (ed.). Social Networks in Urban Situations, Manchester University Press.
    Muthukumar & Hedberg J.G. (2005). A knowledge management technology architecture for educational research organizations: Scaffolding research projects and workflow processing. British Journal of Educational Technology, 36(3), 379-395
    Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23, 242-266.
    Nooy W, Mrvar A, & Batagelj V. (2005). Exploratory social network analysis with Pajek, New York: Cambridge University Press
    Pelled, L.H. (1996). Demographic diversity, conflict, and work group outcomes: An intervening process theory, Organization Science 7, 615-631
    Place, R.A & Lesisko, L.J., (2005). Hiring the best qualified technology coordinator: A Pennsylvania perspective. Paper presented at the Annual Meeting of the PASA-PSBA School Leadership Conference., October 25-28, Hershey, PA
    Patrick M. , Doug C., Josie T. & James A. (2004). The evolutionary design of a knowledge network to support knowledge management and sharing for lifelong learning. British Journal of Educational Technology, 35(6) 2004 739-746
    Plickert, G., Cote, R.R.& Wellman, B. (2007). It’s not who you know, it’s how you know them: who exchanges what with whom? Social Networks, 29, 405–29.
    Postill, J. (2009). Introduction: theorising media and pactice. In J. Postill (ed.): Theorizing Media and Practice, in press, available at: http://johnpostill.wordpress.com/2009/06/14/book-update-theorising-media-and-practice/
    Podolny, J.M., & Baron, J.N., (1997). Resources and relationships: social networks and mobility in the workplace. American Sociological Review 62(5), 673-693.
    Polanyi, M., (1966). The Tacit Dimension. Doubleday and Co., Garden City, NY.
    Rafaeli S., Ravid G., Soroka V., (2004). De-lurking in virtual communities: A social communication network approach to measuring the effects of social and cultural capital. Proceedings of the 37th Annual Hawaii International Conference on System Sciences, 10
    Raymond, E.S. (2003), The hacker milieu as gift culture, the jargon file, version 4.4.7., available at: http://www.catb.org/esr/jargon.
    Reber, A.S. (1993). Implicit learning and tacit knowledge: An essay in the cognitive unconscious. Oxford: Oxford University Press.
    Reckwitz, A. (2002). Toward a theory of social practices: A development in culturalist theorizing. European Journal of Social Theory, 5, 243-63.
    Rheingold, H. (1993). The Virtual Community: Homesteading on the Electronic Frontier. Massachusetts: Addison-Wesley.
    Saint-Onge, H., & Wallace, D. (2003). Leveraging communities of practice for strategic advantage. Boston: Butterworth-Heinemann.
    Schlager, M.S., Fusco, J., & Schank, P. (1998). Conceptual cornerstones for an on-line community of education professionals. IEEE Technology and Society Magazine, Special Issue: Wired Classrooms: The Internet in K-12. December.
    Scott, J. (2000). Social Network Analysis: A Handbook. 2nd Ed. Newberry Park, CA: Sage.
    Sherer, P.D., Shea, T.P. & Kristensen, E., (2003). Online communities of practice: A catalyst for faculty development. The Journal of Innovative Higher Education, 27(3), 183-194.
    Spitzer, W. & Wedding, K. (1995). Labnet: An international electronic community for professional development. Computers and Education, 24(3), 247-255.
    Stefanone, M., & et.al. (2004). Emerfent networks, locus of control, and the pursuit of social capital. In Herbsleb, J. & Olson, G. (Ed.), proceedings of the 2004 Computer Supported Collaborative Work conference. November 06 - 10, 2004 (592-595). Chicago, IL: ACM press.
    Sewell, W. H. (1992). A theory of structure: duality, agency and transformation. American Journal of Sociology, 98(1), 1-29.
    Sparrowe R. T., Liden,R. C., Wayne, S. J. & Kraimer, M. L.(2001). Social Networks and the Performance of Individuals and Groups. Academy of Management, 44(2), 316-326
    Takahashi, M., Fujimoto, M.& Yamasaki, N.(2003). The active lurker: Influence of an In-house Online Community on its Outside Environment. In Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work. November 9-12, 2003 (1-10). N.Y: ACM press.
    Teigland, R. & Wakko, M.M. (2000), Creative ties and ties that bind: Examining the impact of weak ties on individual performance, Prceeding of ICIS, 2000
    Teigland, R. (2003). Knowledge networking: structure and performance in communities of practice. In published doctoral dissertation, Stockholm School of Economics.
    Travers, J. & Milgram, S. (1969). An experimental study of the small world problem. Sociometry, 32(4), 425-443
    Van Tilburg, T., Van Sonderen, E. & Ormel J. (1991), The measurement of reciprocity in ego-centered networks of personal relationships: a comparison of various indices, Social Psychology Quarterly, 54(1), 54–66.
    Talbert, J.E. & McLaughlin, M.W. (1994). Teacher professionalism in local school contexts. American Journal of Education, 102, 123-153.
    Travers, J. & Milgram, S. (1969) An experimental study of the small-world problem. Sociometry, 32, 425–443.
    Walsh, J. P.& Bayma, T. (1996). The virtual college: computer-mediated communication and scientific work. The Information Society, 12, 343-363.
    Wasko, M.M. & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29(1), 35-57.
    Wasserman, S. & Faust, K.(1994). Social Network Analysis: Methods and Applications. Cambridge: Cambridge University Press.
    Wellman, B., & Wortley S.(1990). Different strokes from different folks: community ties and social support. American Journal of Sociology, 96(3), 558-588.
    Wellman, B. (2001). Computer networks as social networks. Science, 293(14), 2031–2034.
    Wenger, E. (1998). Communities of practice: learning, meaning, and identity. Cambridge: Cambridge University Press.
    Wenger, E., McDermott, R. & Snyder, W. C. (2002). Cultivating communities of practice: A guide to managing knowledge. Cambridge: Harvard Business School Press, USA.

    下載圖示
    QR CODE