研究生: |
吳亞蓁 Yachen Wu |
---|---|
論文名稱: |
An Exploratory Study on the Roles and Functions of Human Resource Professionals in Taiwan Corporate Crisis Management An Exploratory Study on the Roles and Functions of Human Resource Professionals in Taiwan Corporate Crisis Management |
指導教授: |
方崇雄
Fang, Chung-Hsiung |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2006 |
畢業學年度: | 94 |
語文別: | 英文 |
論文頁數: | 176 |
中文關鍵詞: | role 、function 、human resource profession 、crisis management 、Delphi study |
英文關鍵詞: | role, function, human resource professional, crisis management, Delphi study |
論文種類: | 學術論文 |
相關次數: | 點閱:208 下載:3 |
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ABSTRACT
As Andrew S. Grove, the president and CEO of Intel, comments, only the paranoid survive. Crisis management has been a growing interest and to effectively address the various risks and complex issues that corporations face today, crisis management must be mandated from the top of the organization and driven and implemented by all key business functions jointly. Yet limited research attention has been paid to the issue that how human resource professionals contribute themselves to effective organizational crisis management. The purpose of the study is to identify HR’s roles and functions in crisis management and explore their significance and practicability in the context of Taiwan industries with literature review and a Delphi study conducted to 20 panel experts.
The conclusions of this study are:
1. That in the context of Taiwan corporate crisis management, there are five strategic roles and 41 functions for human resources professionals to play. The five roles are Change Agent, Employee Champion, Administrative Expert, Collaborator and Advocate.
2. That Collaborator, Employee Champion, Change Agent and Administrative Expert are the most important roles for HR professionals in Taiwan corporate crisis management.
3. That being Employee Champion is the most practicable role for HR professionals in Taiwan corporate crisis management.
4. That 20 of the 41 functions for HR professionals to implement in Taiwan corporate crisis management reach “extreme significance” level.
5. That 9 of the 41 functions for HR professionals to implement in Taiwan corporate crisis management reach “extreme practicable” level.
This study concludes with recommendations for businesses, academic institutions and future research.
ABSTRACT
As Andrew S. Grove, the president and CEO of Intel, comments, only the paranoid survive. Crisis management has been a growing interest and to effectively address the various risks and complex issues that corporations face today, crisis management must be mandated from the top of the organization and driven and implemented by all key business functions jointly. Yet limited research attention has been paid to the issue that how human resource professionals contribute themselves to effective organizational crisis management. The purpose of the study is to identify HR’s roles and functions in crisis management and explore their significance and practicability in the context of Taiwan industries with literature review and a Delphi study conducted to 20 panel experts.
The conclusions of this study are:
1. That in the context of Taiwan corporate crisis management, there are five strategic roles and 41 functions for human resources professionals to play. The five roles are Change Agent, Employee Champion, Administrative Expert, Collaborator and Advocate.
2. That Collaborator, Employee Champion, Change Agent and Administrative Expert are the most important roles for HR professionals in Taiwan corporate crisis management.
3. That being Employee Champion is the most practicable role for HR professionals in Taiwan corporate crisis management.
4. That 20 of the 41 functions for HR professionals to implement in Taiwan corporate crisis management reach “extreme significance” level.
5. That 9 of the 41 functions for HR professionals to implement in Taiwan corporate crisis management reach “extreme practicable” level.
This study concludes with recommendations for businesses, academic institutions and future research.
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