簡易檢索 / 詳目顯示

回結果列表
研究生： 博凱思
Kestutis Bruzga
論文名稱： 海外中文學校經營之關鍵成功因素：以美國為例
Key Success Factors of Overseas Chinese Schools: Case of the USA
指導教授： 黃鴻程
Huang, Hung-Chen
周世玉
Chou, Shih-Yu
學位類別： 碩士
Master
系所名稱： 全球經營與策略研究所
Graduate Institute of Global Business and Strategy
論文出版年： 2011
畢業學年度： 99
語文別： 英文
論文頁數： 91
中文關鍵詞： 關鍵成功因素 、華僑中文學校 、美國
英文關鍵詞： key success factors, overseas Chinese schools, the USA
論文種類： 學術論文
相關次數： 點閱：222  下載：11 
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

    • 關鍵成功因素(KSFs)指的是一種策略上的工具，可以廣泛應用在不同的領域，能夠探討出對於長期成功有益處的議題。本研究以美國中文學校為研究範圍，除了回顧美國中文學校之歷史，以及從十九世紀第一批學校成立開始，就對於其發展產生影響的主要事件外；同時也參考華僑中文學校經營主要的因素及企業關鍵成功因素之相關理論，目的是要找出美國中文學校經營之關鍵成功因素。
    本研究分別進行兩次深度訪談與焦點團體，另以問卷調查進行相關統計分析，包括：敘述性統計、探索性因素分析、相關分析、信度分析、重複量數單因子變異數分析、獨立樣本t檢定、獨立樣本單因子變異數分析。研究結果發現，就美國地區而言，共有七個經營中文學校之關鍵成功因素，分別是：教師專業發展、顧客滿意度、經營成效、管理者能力、學區資源、顧客要求、學校定位；其中，教師專業發展與顧客滿意度是兩個最重要的關鍵成功因素，緊接著是經營成效，而排序在最後一位的則是學校定位。
    本研究最後對中文學校、政府組織與未來的研究提供相關建議，也希望可以做為未來研究全球華僑中文學校經營研究的基礎。

    Key success factors (KSFs) method is a strategic tool that can be applied in a number of fields to detect issues that are important for a long-term success. This research focused on the United States of America (the USA) with the main goal of identifying KSFs of Chinese schools in the USA. History of Chinese schools in the USA was reviewed to highlight the main events that shaped their development since the first establishments in the nineteenth century. Literature review consisted of the literature pertaining to the theoretical foundations of the KSF method, business KSFs worldwide, and factors accounting for the operation of overseas Chinese schools.
    There were two semi-structured individual depth interviews and two focus group sessions conducted. Statistical analysis techniques to analyze survey data included descriptive statistics, exploratory factor analysis, correlation and reliability analyses, repeated measures one-way ANOVA, t-test for two independent samples, and one-way ANOVA. Research results showed that there are seven KSFs of Chinese schools in the USA: teacher professional development, client satisfaction, management effectiveness, manager’s abilities, school resources, client needs, and school positioning. In terms of importance, teacher professional development and client satisfaction are the two top KSFs followed by management effectiveness, while the least important KSF is school positioning.
    Recommendations were provided to Chinese schools, government bodies responsible for shaping policy with regard to Chinese schools, and future researches with a hope that this study can serve as a basis to further explore operation of overseas Chinese schools worldwide.

    Abstract in English i Abstract in Chinese ii Acknowledgements iii Table of contents iv List of tables vii List of figures ix 1. INTRODUCTION 1 1.1 Research background and motives 1 1.2 Research objectives 3 1.3 Research object and scope 3 1.4 Research process 4 2. OVERSEAS CHINESE SCHOOLS 6 2.1 Overseas Chinese schools worldwide 6 2.2 Origin and early development of Chinese schools in the USA (1870s-1943) 7 2.3 Recession of Chinese schools in the USA (1943-1965) 8 2.4 Revival of Chinese schools in the USA (1965-now) 10 2.5 Current situation of Chinese schools in the USA 11 3. LITERATURE REVIEW 14 3.1 Key success factors as a strategy management tool 14 3.2 Definition and meaning of key success factors 15 3.3 Characteristics of key success factors 16 3.4 Sources and identification of key success factors 18 3.5 Application of key success factors 21 3.6 Business key success factors 23 3.7 Service industry key success factors 28 3.8 Factors of operating overseas Chinese schools 30 4. RESEARCH METHODOLOGY 34 4.1 Qualitative research methods 34 4.1.1 Semi-structured individual depth interviews 35 4.1.2 Focus groups 35 4.1.3 Qualitative data integration 37 4.2 Quantitative research methods 39 4.2.1 Questionnaire design 40 4.2.2 Survey sample 44 4.2.3 Statistical analysis techniques 45 5. DATA ANALYSIS 48 5.1 Survey respondents’ basic information 48 5.2 Exploratory factor analysis 49 5.3 Correlation analysis 54 5.4 Reliability analysis 60 5.5 Analysis of variance in importance of KSFs of Chinese schools in the USA 61 5.6 Variance between survey respondents’ basic information variables and KSFs of Chinese schools in the USA 63 6. DISCUSSION 67 6.1 Teacher professional development 67 6.2 Client satisfaction 68 6.3 Management effectiveness 69 6.4 Manager’s abilities 69 6.5 School resources 70 6.6 Client needs 70 6.7 School positioning 71 7. CONCLUSIONS AND RECOMMENDATIONS 72 7.1 Research conclusions 72 7.2 Research recommendations 73 References 76 Appendix A. Summary of the first semi-structured individual depth interview 82 Appendix B. Summary of the second semi-structured individual depth Interview 84 Appendix C. Summary of the findings from the first focus group discussion 86 Appendix D. Questionnaire 88

    2009 Statistical Yearbook of the Overseas Compatriot Affairs Commission. Retrieved May 15, 2011, from http://www.ocac.gov.tw/download.asp?tag=P&file=DownFile/File_22640.pdf&no=22640.
    Aaker, D. A. (2005). Strategic Marketing Management. New York, NY: John Wiley & Sons
    Anthony, R. N., Dearden, J., & Vancil, R. F. (1972). Management Control Systems. Homewood, IL: Irwin.
    Ariyachandra, T. R., & Frolick, M. N. (2008). Critical Success Factors in Business Performance Management-Striving for Success. Information Systems Management, 25, 113-120.
    Auruskeviciene, V., Salciuviene, L., Kuvykaite, R., & Zilys, L. (2007). Identification of Key Success Factors in Free Economic Zone Development in Lithuania. Economics and Management, 12, 277-284.
    Awan, H. M., Bhatti, M. I., Bukhari, K., & Qureshi, M. A. (2008). Critical Success Factors of TQM: Impact on Business Performance of Manufacturing Sector in Pakistan. International Journal of Business and Management Science, 1(2), 187-203.
    Bakanauskas, A., Grebliauskas, A., & Virbalaite A. (2007). Critical Success Factors for Product Innovation in Lithuanian Mobile Telecommunications Market. Organization Management, 42, 7-22.
    Baker, M. J., & Cameron, E. (2007). Critical Success Factors in Destination Marketing. Tourism and Hospitality Research, 8(2), 79-97.
    Bartlett, M. S. (1954). A note on the multiplying factors for various chi square approximations. Journal of the Royal Statistical Society, 16(Series B), 296-298.
    Boynton, A. C., & Zmud, R. W. (1984). An assessment of critical success factors. Sloan Management Review, 25(4), 17–27.
    Brace, N., Kemp, R., & Snelgar, R. (2009). SPSS for psychologists. New York: Routledge.
    Brotherton, B., Heinhuis, E., Miller, K., & Medema, M. (2003). Critical Success Factors in UK and Dutch Hotels. Journal of Services Research, 2(2), 47-78.
    Butler, T., & Fitzgerald, B. (1999). Unpacking the systems development process: an empirical application of the CSF concept in a research context. Journal of Strategic Information Systems, 8, 351–371.
    Chao, T. H. (1997). Overview. In X. Wang (Ed.), A view from within: A case study of Chinese heritage community language schools in the United States (pp. 7-13). Washington, DC: National Foreign Language Center.
    Cheng, T. C. E., & Chiu, I. S. F. (2008). Critical Success Factors of Business Process Re-engineering in the Banking Industry. Knowledge and Process Management, 15(4), 258-269.
    CIA, The World Factbook, China. Retrieved April 10, 2011, from https://www.cia.gov/library/publications/the-world-factbook/geos/ch.html.
    CIA, The World Factbook, Taiwan. Retrieved April 10, 2011, from https://www.cia.gov/library/publications/the-world-factbook/geos/tw.html.
    CIA, The World Factbook, World. Retrieved April 10, 2011, from https://www.cia.gov/library/publications/the-world-factbook/geos/xx.html.
    Cooper, D. R., & Schindler, P. S. (2006). Business Research Methods. New York: McGraw-Hill.
    Cooper, R. G., & Kleinschmidt, W. J. (2007). Winning Businesses in Product Development: The Critical Success Factors. Research-Technology Management, 50(3), 52-66.
    Curdt-Christiansen, X. L. (2006). Teaching and Learning Chinese: Heritage Language Classroom Discourse in Montreal. Language, Culture and Curriculum, 19(2), 189–207.
    Daniel, D. R. (1961). Management Information Crisis. Harvard Business Review, 39, 111-121.
    Dickinson, R. A., Ferguson C. R., & Sircar S. (1984). Critical success factors and small business. American Journal of Small Business, VIII(3), 49-58.
    Families with Children from China, Statistical Information on Adoptions from China. Retrieved April 17, 2011, from http://www.fwcc.org/index.php?option=com_content&view=article&id=197:statistical-information-on-adoptions-from-china&catid=27:research&Itemid=11.
    Francis, B., Archer, L., & Mau, A. (2008). British-Chinese Pupils' Identities, Achievement And Complementary Schooling (Executive Report), University of London/Kings College. Retrieved December 17, 2010, from http://www.roehampton.ac.uk/researchcentres/cerepp/currentresearchproj/Microsoft%20Word%20-%20Executive%20Summary%20for%20pdf.pdf.
    Garcia-Sanchez, N., & Perez-Bernal, L. E. (2007). Determination of Critical Success Factors in Implementing an ERP System: A Field Study in Mexican Enterprises. Information Technology for Development, 13(3), 293-309.
    Grant, R. M. (1998). Contemporary Strategy Analysis. Malden: Blackwell Publishers Inc.
    Haven-Tang, C., Jones, E., & Webb, C. (2007). Critical Success Factors for Business Tourism Destinations: Exploiting Cardiff’s National Capital City Status and Shaping Its Business Tourism Offer. Journal of Travel & Tourism Marketing, 22(3/4), 109-120.
    Hua, W., Chan, A., & Mao, Zh. (2009). Critical Success Factors and Customer Expectation in Budget Hotel Segment – A Case Study of China. Journal of Quality Assurance In Hospitality & Tourism, 10, 59-74.
    Imoisili, I. C. (1978). Key Success Factors in Multinational and Indigenous Companies in Nigeria: A Comparative Analysis. Columbia Journal of World Business, 13(3), 40-53.
    Jefferies, M., Gameson, R., & Rowlinson S. (2002). Critical Success Factors of the BOOT Procurement System: Reflections from the Stadium Australia Case Study. Engineering, Construction and Architectural Management, 9(4), 352-361.
    Judd, C. M., Smith, E. R., & Kidder, L. H. (1991). Research methods in social relations. Fort Worth, TX: Holt, Rinehart and Winston.
    Kaiser, H. F. (1974). An index of factorial simplicity. Psychometrika, 39, 31-36.
    Ketelhohn, W. (1998). What is a Key Success Factor? European Management Journal, 16(3), 335-340.
    Lai, H. M. (2000). Retention of the Chinese Heritage: Language Schools in America before World War II. Chinese America: History & Perspectives, 2000, 10-31.
    Lai, H. M. (2001). Retention of the Chinese Heritage: Language Schools in America, World War II to present. Chinese America: History & Perspectives, 2001, 1-25.
    Laosirihongthong, T., Rahman, S., & Saykhun, K. (2006). Critical Success Factors of Six-Sigma Implementation: An Analytical Hierarchy Process Based Study. International Journal of Innovation and Technology Management, 3(3), 303-319.
    Lawton, B. L., & Logio K. A. (2009). Teaching the Chinese language to heritage versus non-heritage learners: parents’ perceptions of a community weekend school in the United States. Language, Culture and Curriculum, 22(2), 137–155.
    Leidecker, J., & Bruno, A. (1984). Identifying and Using Critical Success Factors. Long Range Planning, 17(1), 23-32.
    Li, M. (2005). The Role of Parents in Chinese Heritage-Language Schools. Bilingual Research Journal, 29(1), 197-207.
    Li, S. C. Y., Wong, M. C. S., & Luk, S. T. K. (2006). The Importance and Performance of Key Success Factors of International Joint Venture Hotels in China. The Chinese Economy, 39(6), 83-94.
    Liao, L. J., & Larke, P. J. (2008). The voices of thirteen Chinese and Taiwanese parents sharing views about their children attending Chinese heritage schools. US-China Education Review, 5(12), 1-8.
    Liu, P. (2006). Community-Based Chinese Schools in Southern California: A Survey of Teachers. Language, Culture and Curriculum, 19(2), 237–247.
    Lu, W., Shen, L., & Yam, M. C. H. (2008). Critical Success Factors for Competitiveness of Contractors: China Study. Journal of Construction Engineering and Management, 134(12), 972-982.
    Mamalis, S. (2009). Critical Success Factors of the Food Service Industry. Journal of International Food & Agribusiness Marketing, 21, 191-206.
    Oxford English Dictionary (1989). Oxford University Press.
    Ngai, E. W. T., Cheng, T. C. E., & Ho, S. S. M. (2004). Critical Success Factors of Web-based Supply-chain Management Systems: An Exploratory Study. Production Planning & Control, 15(6), 622-630.
    Pollard, C., & Cater-Steel, A. (2009). Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. Information Systems Management, 26, 164-175.
    Quinn, J. B., Baruch, J.J., & Paquette, P. C. (1987). Technology in Services. Scientific American, 257(6), 50-58.
    Rockart, J. F. (1979). Chief Executives define their own data needs. Harvard Business Review, 57, 81-93.
    Russell, R. K., & Tippett, D. D. (2008). Critical Success Factors for the Fuzzy Front End of Innovation in the Medical Device Industry. Engineering Management Journal, 20(3), 36-43.
    Sebora, T. C., Lee, S. M., & Sukasame N. (2009). Critical Success Factors for E-commerce Entrepreneurship: An Empirical Study of Thailand. Small Business Economics, 32(3), 303-316.
    Shank, M. E., Boynton, A. C., & Zmud, R. W. (1985). Critical Success Factor Analysis as a Methodology for MIS Planning. MIS Quarterly, 9(2), 121-129.
    Smith, R. L. Chinese schools flourish; Adopted children outshine their American parents. (2007, March 9). Plain Dealer [Cleveland], A1. Retrieved October 27, 2010, from http://www.immigrantinc.com/doc/Robert_Smith/chineschool.pdf.
    Tabachnik, B. G. & Fidell, L. S. (2007). Using Multivariate Statistics. Boston: Pearson Education, Inc.
    Tan, W.-G., Cater-Steel, A., & Toleman, M. (2009). Implementing IT Service Management: A Case Study Focusing on Critical Success Factors. Journal of Computer Information Systems, 50(2), 1-12.
    Tsao, H.-Y., Lin, K. H.-C., & Lin C. (2004). An Investigation of Critical Success Factors in the Adoption of B2BEC by Taiwanese Companies. The Journal of American Academy of Business, Cambridge, 5(1/2), 198-202.
    Wali, A. A., Deshmukh, S. G., & Gupta, A. D. (2003). Critical Success Factors of TQM: A Select Study of Indian Organizations. Production Planning & Control, 14(1), 3-14
    Wikipedia, Overseas Chinese. Retrieved April 10, 2011, from
    http://en.wikipedia.org/wiki/Overseas_Chinese.
    Wong, Y. Y., & Maher, Th. E. (1997). New Key Success Factors for China’s Growing Market. Business Horizons, 40(3), 43-52.
    Wu, M. L. (2007). SPSS Operation and Application: The Practice of Quantitative Analysis of Questionnaire Data. Taipei: Wu Nan.
    Yan, H., & Chavez, S. M. Dallas-Fort Worth Chinese schools draw more than just Asian students. (2008, September 21). The Dallas Morning News [Dallas]. Retrieved October 27, 2010, from ProQuest database.
    Yang, J. Z. (1998). Key Success Factors of Multinational Firms in China. Thunderbird International Business Review, 40(6), 633-668.
    Yu, A. T. W., Shen, Q., Kelly, J., & Hunter K. (2006). Investigation of Critical Success Factors in Construction Project Briefing by Way of Content Analysis. Journal of Construction Engineering and Management, 132(11), 1178-1186.
    Yusof, S. M., & Aspinwall, E. (1999). Critical Success Factors for Total Quality Management Implementation in Small and Medium Enterprises. Total Quality Management, 10(4&5), 803-809.
    Yusof, S. M., & Aspinwall, E. (2000). Critical Success Factors in Small and Medium Enterprises: Survey Results. Total Quality Management, 11(4&5), 448-462.
    Yusuf, A. (1995). Critical Success Factors for Small Business: Perceptions of South Pacific Entrepreneurs. Journal of Small Business Management, 33, 68-73.
    Zahedi, F. (1987). Reliability of Information Systems Based on the Critical Success Factors-Formulation. MIS Quarterly, 11(2), 187-203.
    Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2009). Services Marketing: Integrating Customer Focus Across the Firm. New York, NY: McGraw-Hill/Irwin.
    Zhang, D. (2008). Between Two Generations: Language Maintenance and Acculturation among Chinese Immigrant Families. El Paso: LFB Scholarly Publishing LLC.
    Zhang, D., & Slaughter-Defoe, D. T. (2009). Language attitudes and heritage language maintenance among Chinese immigrant families in the USA. Language, Culture and Curriculum, 22(2), 77–93.
    Zhou, M. (2009). Contemporary Chinese America. Immigration, Ethnicity, and Community Transformation. Philadelphia: Temple University Press.
    Zhou, M., & Kim, R. Y. (2006). The Paradox of Ethnicization and Assimilation: The Development of Ethnic Organizations in the Chinese Immigrant Community in the United States. In K. E. Kuah-Pearce & E. Hu-Dehart (Eds.), Voluntary organizations in the Chinese Diaspora (pp. 231-252). Hong Kong: Hong Kong University Press.
    Zhou, M, & Li, X.-Y. (2003). Ethnic Language Schools and the Development of Supplementary Education in the Immigrant Chinese Community in the United States. New Directions for Youth Development: Understanding the Social Worlds of Immigrant Youth, 100, 57-73.

    下載圖示
    QR CODE