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研究生: 蔡蕎安
Tsai, Chiao-An
論文名稱: 網路口碑如何影響消費者購買意願之研究-以Diptyque品牌香水為例
Study of Effect of Electronic Word-of-mouth on Purchase intention: A Case Study of the Diptyque Brand Perfume
指導教授: 董澤平
Dong, Tse-Ping
口試委員: 吳智鴻
Wu, Chih-Hung
劉志興
Liu, Chih-Hsing
董澤平
Dong, Tse-Ping
口試日期: 2024/07/31
學位類別: 碩士
Master
系所名稱: 全球經營與策略研究所
Graduate Institute of Global Business and Strategy
論文出版年: 2024
畢業學年度: 112
語文別: 英文
論文頁數: 90
中文關鍵詞: 網路口碑來源可信度訊息數量訊息品質產品涉入產品愉悅性誤購風險性購買意願
英文關鍵詞: Electronic word-of-mouth, Source Credibility, Information Quantity, Information Quality, Product Involvement, Product Pleasure, Risk Importance, Purchase Intention
研究方法: 調查研究主題分析
DOI URL: http://doi.org/10.6345/NTNU202401704
論文種類: 學術論文
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  • 隨著網際網路的快速發展及消費者對於香水的日益重視,越來越多曾經使用香水產品的消費者會在網路上分享使用者評價,這些口碑資訊打破了時間及空間的限制,幫助搜尋香水產品的消費者更容易獲取或交換相關的產品與品牌資訊,成為網絡上具有影響力的訊息來源之一。這些網路口碑都可能影響消費者對於香水品牌及產品的想法,成為最終購買的因素。年輕的消費者越來越重視個性化和獨特性,透過使用香水或是香氛產品作為個人的符號,因此更願意尋找不同於主流專櫃的香水產品,選擇小眾的沙龍香水品牌,讓使用者散發出與眾不同的氣質,而 Diptyque 正好符合趨勢,其獨特的香氛組合吸引了一群追求獨特香味體驗的消費者。過去的文獻當中較少探討到網路口碑對於小眾的沙龍香水的網路口碑與其消費者購買意願之關聯性,以及考量到消費者產品涉入為調節,與網路口碑的來源可信度、訊息數量、訊息品質的作用下是否會影響消費者的購買意願。因此本研究以網路口碑融入香水背景,針對Diptyque香水的網路口碑以及消費者產品涉入的影響下對於購買意願有何影響。本研究以曾經參考過網路評價而購買香水的台灣消費者為抽樣對象,透過問卷調查法收集相關受資訊,並以SPSS統計軟體作為資料分析工具,對本研究之研究架構與假說進行分析與驗證。研究結果顯示: (1) 來源可信度、訊息品質對於對購買意願具有正向影響 (2) 產品涉入程度的產品愉悅性在來源可信度與購買意願之間,以及在訊息數量與購買意願之間,均具有顯著的調節效果 (3) 產品涉入程度的誤購風險性在訊息數量與購買意願之間具有顯著的調節效果。

    With the rapid development of the Internet and consumers' increasing interest in perfumes, more and more individuals who have used perfume products are sharing their reviews online. This word-of-mouth information transcends the limitations of time and space, making it easier for perfume consumers to obtain and exchange relevant product and brand information. As a result, it has become one of the most influential information sources on the Internet. These online reviews can shape consumers' perceptions of perfume brands and products, ultimately influencing their purchase decisions. Young consumers, in particular, are increasingly drawn to personalization and uniqueness, often using perfumes as personal symbols. They are more inclined to seek out products that deviate from mainstream offerings, opting for niche salon perfume brands that exude distinctive characteristics. Diptyque, with its unique perfume combinations, caters to this trend and attracts consumers who seek a unique olfactory experience.Despite the growing interest in niche salon perfumes, there is a paucity of research exploring the correlation between electronic word-of-mouth for these perfumes and consumer purchase intention. Additionally, there is limited discussion on how consumer product involvement may act as a moderator in this relationship, specifically regarding the source credibility, information quantity, and information quality of online reviews. This study aims to fill this gap by investigating the influence of electronic word-of-mouth on the purchase intention of Diptyque perfumes, with consumer product involvement as a moderating variable.This study focuses on Taiwanese consumers who have purchased perfumes based on online reviews. SPSS statistical software is employed to analyze the data and test the research framework and hypotheses. The findings reveal that: (1) Source credibility and information quality positively influence purchase intention; (2) The product pleasure aspect of product involvement significantly moderates the relationship between source credibility and purchase intention, as well as between information quantity and purchase intention.; (3) The risk importance aspect of product involvement significantly moderates the relationship between information quantity and purchase intention.

    謝誌 i 摘要 ii Abstract iii Table of Contents iv List of Tables vii List of Figures ix Chapter 1 Introduction 1 1.1 Research Background 1 1.2 Research Motivation 4 1.3 Research Purpose 6 1.4 Research Process 7 Chapter 2 Literature Review 9 2.1 Overview of Perfume Industry 9 2.1.1 Definition of perfumes 9 2.1.2 Types of perfume 10 2.1.3 Niche perfume 12 2.1.4 Diptyque 13 2.1.5 Current market situation of perfume industry 15 2.2 Electronic Word-of-mouth 19 2.2.1 The definition of electronic word-of-mouth 19 2.2.2 Types of word-of-mouth messages and related research 22 2.2.3 Research on Electronic word-of-mouth 25 2.3 Source Credibility 25 2.3.1 Definition of source credibility 25 2.3.2 Dimensions of source credibility 27 2.3.3 Research related to source credibility 28 2.3.4 Summary of source credibility 28 2.4 Information Quantity 29 2.4.1 Definition of information quantity 29 2.4.2 Information quantity related research 30 2.4.3 Summary of information quantity 30 2.5 Information Quality 31 2.5.1 Definition of information quality 31 2.5.2 Dimensions of information quality 31 2.5.3 Research related to information quality 32 2.5.4 Summary of information quality 32 2.6 Product Involvement 33 2.6.1 Definition of product involvement 33 2.6.2 Dimensions of product involvement 33 2.6.3 Research related to product involvement 34 2.6.4 Summary of product involvement 34 2.7 Purchase Intention 35 2.7.1 Definition of purchase intention 35 2.7.2 Dimensions of purchase intention 36 2.7.3 Research related to purchase intention 37 2.7.4 Summary of purchase intention 38 2.8 Relationships Between Research Variables and Research Hypotheses 38 2.8.1 Impact of source credibility on consumer purchase intention 39 2.8.2 Impact of information quantity on consumer purchase intention 39 2.8.3 Impact of information quality on consumer purchase intention 40 2.8.4 Moderating effect of product involvement (product pleasure and risk importance) on the relationship between electronic word-of-mouth and purchase intention 41 Chapter 3 Method and Questionnaire Design 42 3.1 Research Methods and Questionnaire Design 42 3.1.1 Research framework 42 3.2 Operational Definitions, Measurements, and Questionnaire Items 43 3.2.1 Source credibility 43 3.2.2 Information quantity 44 3.2.3 Information quality 44 3.2.4 Product involvement 45 3.2.5 Purchase intention 46 3.3 Research Sample 47 3.4 Data Analysis 47 3.5 Hierarchical Regression Analysis 48 Chapter 4 Data Analysis and Results 50 4.1 Descriptive statistical analysis 50 4.1.1 Gender 50 4.1.2 Age 51 4.2 Reliability Analysis and Exploratory Factor Analysis 51 4.2.1 Reliability analysis 51 4.2.2 Exploratory factor analysis 55 4.3 Correlation Analysis 60 4.4 Regression Analysis 62 4.4.1 Multiple regression analysis 62 4.4.2 Hierarchical regression 64 4.5 Discussion and Analysis 67 4.5.1 Research findings 67 4.5.2 Contributions of the study 69 Chapter 5 Conclusion 71 5.1 Research Conclusions 71 5.2 Research Limitations and Future Recommendations 72 References 73 Website References 82 Appendixes 84

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