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研究生: 賈沃曼
Romain Hiernard
論文名稱: The Relationship among Work Related Stress Risk Factors, Stress, Burnout and Wellbeing: A Cross-Cultural Comparison between French and Japanese Cashiers
The Relationship among Work Related Stress Risk Factors, Stress, Burnout and Wellbeing: A Cross-Cultural Comparison between French and Japanese Cashiers
指導教授: 張媁雯
Chang, Wei-Wen
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2017
畢業學年度: 105
語文別: 英文
論文頁數: 93
中文關鍵詞: StressBurnoutWellbeingFranceJapan
英文關鍵詞: Stress, Burnout, Wellbeing, France, Japan
DOI URL: https://doi.org/10.6345/NTNU202203509
論文種類: 學術論文
相關次數: 點閱:147下載:26
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  • Stress is one of today’s major issues. With the increasingly high productivity required by companies and the pressure put on employees in order to reach the companies’ goals, individuals suffer a lot of distress. Stress is a vague notion representing a state of distress from a person; it can be either positive or negative. This study has for goal to focus on the negative impact of stress on employees from two different countries in terms of culture and work organization. This study will focus on the appreciation of risk factors that may increase the potentiality of developing stress. Those risk factors play a crucial role in the overall wellbeing of employees. By cross-comparing the results of the potential stress felt by cashiers in those two countries, the study hopes to find potential ways to take influence from one country and bring it to the other. Thus influence could be used as a mean of reducing stress from employees with for overall objective the development of job satisfaction and their wellbeing. The population of cashier was chosen in order to study the impact of stress on people who do not take decisions, but rather suffer their company’s managerial decisions. They are also at the front line of customer satisfaction or dissatisfaction, and coupled with those mental external pressures they exert a manual intensive work that could lead to potential repetitive strain injuries (RSI).

    Stress is one of today’s major issues. With the increasingly high productivity required by companies and the pressure put on employees in order to reach the companies’ goals, individuals suffer a lot of distress. Stress is a vague notion representing a state of distress from a person; it can be either positive or negative. This study has for goal to focus on the negative impact of stress on employees from two different countries in terms of culture and work organization. This study will focus on the appreciation of risk factors that may increase the potentiality of developing stress. Those risk factors play a crucial role in the overall wellbeing of employees. By cross-comparing the results of the potential stress felt by cashiers in those two countries, the study hopes to find potential ways to take influence from one country and bring it to the other. Thus influence could be used as a mean of reducing stress from employees with for overall objective the development of job satisfaction and their wellbeing. The population of cashier was chosen in order to study the impact of stress on people who do not take decisions, but rather suffer their company’s managerial decisions. They are also at the front line of customer satisfaction or dissatisfaction, and coupled with those mental external pressures they exert a manual intensive work that could lead to potential repetitive strain injuries (RSI).

    ACKNOWLEDGEMENT I ABSTRACT II TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VI CHAPTER I INTRODUCTION 1 Background of the Study 1 Purpose of the Study 2 Questions of the Study 3 Delimitations 3 Research Limitations 4 Definition of Terms 5 CHAPTER II LITERATURE REVIEW 8 Work Related Stress Risk Factors 8 The Impact of Stress on Work 9 Burnout 15 Employees’ Wellbeing 17 The Relevance of Japan and France to the Study, Similarities and Differences 20 Hypothesis Building and Relationships Between the Variables 28 CHAPTER III METHODOLOGY 35 Research Framework 35 Research Procedures 36 Data Collection 38 Instrumentation 39 Data Analysis 41 CHAPTER IV RESULTSAND DISCUSSIONS 42 Descriptive Statistics 42 Mean Comparison 51 Reliability Analysis 51 Correlation Analysis 52 Hypothesis Tests 54 Summary of the Analysis Results 65 Discussion of the Results 66 CHAPTER V CONCLUSIONS AND IMPLICATIONS 67 Conclusions 67 Implications 69 Suggestions for Future Research 71 REFERENCES 72 APPENDIX I ENGLISH QUESTIONNAIRE 77 APPENDIX II FRENCH QUESTIONNAIRE 83 APPENDIX III JAPANESE QUESTIONNAIRE 88

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