研究生: |
許靜宜 Jing-Yi Hsu |
---|---|
論文名稱: |
台灣企業知識長所需能力之研究 A study of competencies of the chief knowledge officer in Taiwan |
指導教授: |
余鑑
Yu, Chien |
學位類別: |
碩士 Master |
系所名稱: |
科技應用與人力資源發展學系 Department of Technology Application and Human Resource Development |
論文出版年: | 2005 |
畢業學年度: | 93 |
語文別: | 中文 |
論文頁數: | 143 |
中文關鍵詞: | 知識管理 、知識長 、能力 |
英文關鍵詞: | knowledge management, chief knowledge officer, competency |
論文種類: | 學術論文 |
相關次數: | 點閱:164 下載:7 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
中文摘要
本研究旨在探討知識長在企業內整體知識管理過程中,所擔負的工作,及其所需能力內涵為何。為達研究目的,採質化多重個案研究法進行。本研究首先探討國內外知識管理以及知識長相關文獻,以作為建構訪談大綱之基礎,隨後以六個導入知識管理的公司為對象,透過訪談企業內知識管理過程中統籌運作之指揮者,或帶領企業實際推行知識管理工作之實行者,進行資料蒐集,並整理成逐字稿進行分析。經由上述之研究歷程,獲得之研究結果如下:
一、 導入知識管理準備階段
知識長須擁有領導與管理的能力,以及規劃策略方案的能力,其工作主要為掌握管理潮流、整合組織內外資源,以規劃組織KM方案,並且帶領成員進行KM的工作等。
二、 知識創造與儲存階段
知識長須擁有整合組織核心知識的能力,其工作包含規範組織核心知識、建立知識儲存分類法則,以及建立知識審核流程。再者,知識長必須能選擇一套適合組織進行知識管理的系統平台,其中除了考量適用性外,也必須配合組織的系統政策、使用者需求等因素,使KM的硬體面與內容面能互相契合。
三、 知識分享與創新階段
知識長須擁有促進知識分享與創新的能力,其工作包含制訂許多能促進組織成員分享知識與進行知識創新的機制。
四、 知識應用與評估階段
知識長必須了解各種評鑑的方法,找出適合組織的量化或質化指標,針對組織知識管理的結果進行評鑑。
五、 知識管理整體過程中
知識長必須擁有知識概念宣導、提倡的能力,其工作包含對組織內及組織外的溝通,以及提供教育訓練等。另一項問題解決能力,即是能思索各問題有效解決方案,以促使知識管理的推展能順利進行。
A study of competencies of the chief knowledge officer in Taiwan
Author:Jing-Yi Hsu
Advisr:Jian Yu
ABSTRACT
This study was aimed to explore the duties of chief knowledge officer (CKO) in Taiwan, and further to identify the competencies needed for the job. In order to accomplish the purposes, the multiple case studies were employed. Through the literatures review of KM, questions of the interview were formed. Then, six companies with knowledge management were examined. By interviewing the KM leader, the information was collected and transcribed from the tapes for further analysis. The main findings of the study are as follows:
一、 Knowledge Preparation stage
The competencies of the chief knowledge officer include two capabilities and four major duties. The two capabilities are “leadership and management”, “planning strategic programs”. The four duties are “collecting information and learning the emerging management isues”, “integrating the firm’s internal/external information”, “planning KM activities”, and “leading team members to the implementation of KM”.
二、 Knowledge creation and storage stage
CKO must have the abilities of integrating organizational core knowledge and selecting appropriate KM system. The duties are “identifying organizational core knowledge”, and “establishing the storage and classification of knowledge”. By cooperating organizational IT strategy and meeting user’s needs, CKO must select KM system and integrate hardware and contents.
三、 Knowledge sharing and innovation stage
CKO must own the competency of promoting knowledge sharing and innovation. The corresponding duty is “setting up the function of knowledge sharing and innovation”.
四、 Knowledge application and assessment stage
CKO must understand all kinds of method and establish a suitable index to assess the result of KM.
五、 Through all process of KM
CKO must own the competency of advertising and promoting the concept of KM. The duties are “good communicating with internal/external organization”, and “providing necessary training and education”. The other competency is “problem-solving ability”. CKO must provide several problem-solving programs to carry out KM efficiently.
中文部分
1. 中國知識管理網(2000)。CKO的能力與特點。2004年8月20日,取自:http://www.chinakm.com/search/showbydate.asp? page=7×erial=6
2. 尤克強(2002)。知識管理與創新。台北:天下遠見。
3. 王文科(1994)。質的教育研究法。台北:師大書苑。
4. 王如哲(2000)。知識管理的理論與應用。台北:五南。
5. 余鑑(1993)。國小美勞科教師專業與學科專門基本能力之研究。台北:行政院教育部。
6. 吳政達(2002)。知識管理與學校行政。教育資料與研究,45,25-29。
7. 吳清山(2001)。知識管理與學校效能。臺北市立師範學院學報,32,1-16。
8. 吳雪菁(2001)。CKO的六大責任。管理雜誌,6,324。
9. 呂鴻德(2001)。知識經濟時代領導風格與領導特質之典範轉移。知識經濟與政府施政學術研討會。2004年7月30日,取自財團法人國家政策研究基金會網頁:http://www.npf.org.tw/Symposium/s90/900414-CL-06.htm
10. 李大偉(1983)。能力本位教學與職業教育。家政教育,9(1),56-61。
11. 李聲吼(1998)。人力資源發展的能力內涵。人力資源發展月刊,126,6-13。
12. 村上良三(1988)。人事考核手冊-制度之設計與運用。台北:臺華工商圖書出版公司。
13. 汪丁丁(2002)。知識分工與CKO。2004年8月20日,取自http://haila.com/05zongheng/0501/01/050101036.htm
14. 吳芝儀、李奉儒(譯)(1990/1995)。Qualitative evaluation and research methods, Patton, M. Q.著。質的評鑑與研究。台北:桂冠。
15. 周信宏(2000,3月28日)。知識管理:企業智慧推手─知識長。經濟日報。2004年8月23日,取自http://www.asia- learning.com/pilijou/article/31587596/
16. 尚榮安(譯)(1994/2001)。Case study research, Yin,R.K.著。
個案研究。台北:弘智。
17. 胡瑋珊(譯)(1998/1999)。Working knowledge: How organizations manage what they know, Davenport, T. H., & Prusak, L. 著。知識管理—企業組織如何運用知識。台北:中國生產力中心。
18. 高明智(2002)。痛苦的奧莉薇雃—CKO你在哪裏?。2004年7月20日,取自:高明智資訊網http://210.209.11.51 /jack1823/article/197041524
19. 高薰芳、林盈助、王向葵(譯)(1996/2001)。Qualitative research design: An interactive approach, Maxwell, J. A. 著。質化研究設計-一種互動取向的方法。台北:心理。
20. 國立臺灣大學知識管理學程(2001)。Program for Knowledge Management。2004年7月20日,取自: http://www.lis.ntu.edu.tw/~km/
21. 張玉文(譯)(2000)。A. Kleiner著。知識管理。台北:天下文化。
22. 張榮發(2001)。知識經濟時代下知識管理與知識創造理論初探。公共行政學報,5,145-178。
23. 許進福(2001)。高科技產業建構知識管理系統關鍵成功因素之研究。私立中原大學企業管理研究所碩士論文,中壢。
24. 郭淑賢(2001)。知識管理能力與新產品開發績效關聯性之探討。私立中華大學工業工程與管理研究所碩士論文,新竹。
25. 陳永隆、莊宜昌(2003)。知識價值鏈。台北:中國生產力中心。
26. 陳向明(2002)。社會科學質的研究。台北:五南。
27. 陳依蘋(2001)。什麼是CKO?會計研究月刊,169,43-45。
28. 陳禹辰(1999)。知識管理的意涵、特性與程序。中國勞工,999,33-35。
29. 傅清富(2000)。知識管理能力對新產品開發績效之影響。國立中山大學企業管理研究所碩士論文,高雄市。
30. 程剛(2000)。知識經濟時代的新崗位—CKO。2004年7月20日,取自:http://www.qiuyang.com/yikan/200006/6261.htm
31. 勤業管理顧問公司(2000)。知識管理的第一本書。台北,商周。
32. 楊丁元、陳慧玲(1996)。業競天擇。台北,工商時報社。
33. 楊朝祥(1984)。技術職業教育辭典。台北:五南。
34. 廖肇弘(2001)。善用知識管理系統創造企業智慧。管理雜誌,310,38-40。
35. 劉常勇(2001)。對於知識管理的基本認識。2004年7月26日,取自:http://www.cme.org.tw/know
36. 劉淑娟(2000)。知識管理在學校營繕工程之運用。國立東華大學教育研究所碩士論文,花蓮。
37. 藍美貞、姜佩秀(譯)(2001)。職能招募與選才。台北:商周
38. 蘇育琪、陳景蔚、鄭新嘉(譯)(2003)。Fortune Favors the Bold,Lester C.Thurow著。勇者致富。台北:天下。
外文部分
1. Alavi, M. (1997). KPMG Peat Marwick U.S.:One Giant Brain. Harvard Business School(Case), 9, 397-108.
2. Barclay, R. O. (2002). The CKO—vision, strategy, ambassadorial skills, and a certain je ne sais quoi. Retrieved July 20, 2004, from http://www.ktic.com/topic6/13_CKO.HTM
3. Beckman, T. (1997).A methodology for knowledge management. Proceeding of the IASTED International Conference on AI and Soft Computing.
4. Blancero, D., Boroski, J., and Dyer, L. (1996). Key competencies for a transformed human resource organization: Results of a field study, Human resource management, 35(3), 389-395.
5. Blancero, D.; Boroski, J., & Dyer, L., (1996). Key competencies for a transformed human resource organization: Results of a field study, Human Resource Management, Fall, 35(3), 383-403.
6. Bonner, D. (2000). Enter the chief knowledge officer. Training & Development, 54, 36-41.
7. Bonner, D. (2002). Meet the new chief learning officers. Training & Development, 56, 80. Retrieved July 20, 2004, from EBSCOhost databases.
8. Buhler, P. M. (1999). Managing in the 90s. SuperVision, 60, 14-16.
9. Byham, W. C., (1996). Developing dimension-competency-based human resources systems. U.S: Development Dimensions International, Inc.
10. Carrillo, K. M., (1997). Chief knowledge officers leverage information. Information Week, 650, 136.
11. Choi, Y. S. (2000). An empirical study of factors affecting successful implementation of knowledge management [Abstract], The university of Nebraska – Lincoln.
12. Corcoran, M., & Jones, R. (1997). Chief knowledge officers? perceptions, pitfalls, & potential. (ERIC Document Reproduction Services NO. EJ 547877)
13. Creswell, J. W.(1998).Qualitative inquiry and research design: Choosing among five traditions. London: Sage.
14. CSC(2001). Chief knowledge officer? Retrieved July 11,2004,from http://216.239.33.100/search?q=cache:jZv4Rp_r5gkC:www.uow.edu.au/commerce/buss/kmws2001db2.pdf+CSC+%22Chief+Knowledge+Officer%3F%22&hl=zh-TW&lr=lang_en&ie=UTF-8&inlang=zh-TW
15. Daniel E. O’Leary(1998),Enterprise knowledge management , Computer,31(3),54 -61
16. Davenport, T. H. (1994). Coming soon: The CKO. Retrieved May 21, 2004, from http://www.informationweek.com/509/cko.htm
17. Davenport, T. H. (1996). Knowledge roles: The CKO and beyond. CIO Magazine. Retrieved May 21, 2004, from http://www.cio. com/archive/040196/davenport_content.html?printversion=yes
18. Drucker, P. F. (1993). Post-capitalist society. Oxford: Butterworth Heinemann.
19. Dunn, J. (1997). Knowledge equals power. Retrieved June,26,2005, from http://www.infoworld.com/cgibin/displayTC.pI?/ 971117.htm.
20. Earl, M. J., & Scott, I. A. (1999). Opinion: What is chief knowledge officer. Sloan Management Review, 40, 29-38.
21. Fernandez, I. B., & Stevenson, J. M. (2001). Knowledge management systems & solutions for the school principal as chief learning officer. Education, 121, 508-519.
22. Finance Outlook (2002). Results of our previous surveys: Is the CKO’S(Chief Knowledge Officer)job for real? Retrieved July 4,2004,from http://www.financeoutlook.com/prev_vote.htm
23. Flash, C. (2001). Who Is the CKO? Evangelist, juggler, facilitator-- The chief knowledge officer is becoming indispensable. Retrieved July 24,2004, from http://www.destinationkm.com/ articles/default.asp?Article ID=232
24. Frank, D. (1999). Feds ponder CKO role. Retrieved July 13, 2004, from http://www.fcw.com/print.asp.
25. Herriott, R. E., & Firestine, W. A. (1983).Multisite qualitative policy research: Optimizing description and generalizability. Educational Researcher, 12, 14-19.
26. Herschel, R. T. ( 2000). Chief knowledge officer: Critical success factors for knowledge management. The Executive's Journal, 16, 37-45.
27. Herschel, R. T., & Nemati, H. R. (1999). Chief knowlegde officer: Critical success factors for knowledge management. Retrieved July 4, 2004, from http://www.brint.com/members/online/ 20090319/cko/cko_1.html
28. Housel, J. T. and A. H. Bell, (2001). Measuring and managing knowledge. McGraw-Hill.
29. Jeffrey, papows (1999). Enterprise.com: Market leadership in the information age. October. American Library Association.
30. KM.GOV (2001). Federal energy regulatory commission--chief knowledge officer(Information technology ). Retrieved July 21, 2004, from http://www.km.gov/documents/pd/FERC_CKO _PD.html
31. KM.GOV (n. d.). Knowledge management training. Retrieved June 28, 2004, from http:// www.km.gov/
32. Knowles, M. S. (1970). The modern practice of adult eduation: Andragogy vs. pedagogy. New York: Association Press.
33. Koulopoulos, T. M., & Capshaw, S. (1999). Knowledge leadership. Retrieved May 28, 2004, from http://www.dmreview.com/ master.cfm? NavID=55&EdID=20
34. Koulopoulos, T. M., & Frappaolo, C. (1999). Knowledge management. Oxford, UK: Capstone Press.
35. Leitch, J. M., & Rosen, P. W. (2001). Knowledge management, CKO, and CKM: The key to competitive advantage. The Management Review, 6, 9-13.
36. Lincoln and Guba(1985). Natualistic inquiuiry. Beverly Hills: Sage.
37. Manasco, B. (n. d.). Should your company appoint a chief knowledge officer? Retrieved May 25,2004, from http://www.webcom. com/ quantera/Empires0797.html
38. McClelland, D. C. (1973). Testing for competence rather than for intelligence. American Psychologist, 28(1), 1-24.
39. McLagan, P. A. (1983). Models for excellence. Washington, D.C.: The American Society for Training and Development.
40. Miles, M.B. and Huberman, A. M. (1984). Qualitative data analysis: A sourcebook of new methods. Beverly Hills: Sage.
41. Marquardt, M. J. (1996). Building the learning organization: A system approach to quantum improvement and global success. London: McGraw-Hill.
42. Neilson, R. E., (2000). Knowledge management and the role of the CKO . Retrieved July 29, 2004, from http://www.ndu.edu/irmc /publications/CKOcompetency.pdf
43. Nonaka, I.&H.Takeuchi (1995). The knowledge-creating company. New York: Oxford University Press.
44. Oxbrow (2000). KM skills map. Retrieved June 20, 2004, from http://www.tfpl.com/areas_of_expertise/knowledge_management/CKO_summit/cko_summit.html
45. Phan, S. (2002). The guardian of knowledge. Retrieved July 21,2004,from http://asia.cnet.com/itmanager/project/ 0,39006404,39039645,00.htm
46. Raelin, J.A. (1996). From generic to organic competencies, Human Resource Planning, 18(3), 24-33.
47. Riggs, E.H. (1985), Managing high-tech companies. N.Y.: Van Nostrano Reinhold.
48. Skyrme, D. J., (1997). Do you need a CKO? (Chief knowledge officer). Retrieved November 29, 2003, from http://www.skyrme.com/Insights/27cko.htm #role
49. Spencer, L. M., & Spencer, S. M. (1993). Competence at work-models for superior performance. Canada: John Wiley & Sons.
50. Stewart, T. A., (1998). Is this job really necessary? Fortune, 137, 154-156.
51. TFPL (1999). CKO summit --KM in practice: 50 years of experience. Retrieved July 16,2004, from http://www.tfpl.com/areas_of_ expertise/knowledge_management/CKO_summit_1
52. TFPL (n. d.). Knowledge management glossary. Retrieved July 16,2004, from http://www.tfpl.com/areas_of_expertise/ knowledge_management/KM_g
53. Van der Spek R. and Spijkervet A. (1997). Knowledge management: dealing intelligently with knowledge. New York: CRC Press.
54. Wiig, K. M. (1997). Roles of knowledge-based systems in support of knowledge management: knowledge management and integrative elements. New York: CRC Press, 103-106.
55. Yuen, E.C. (1990). Human resource management in high and medium technology companies, Personnel Review, 36-46.