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研究生: Baboucarr Sarr
Baboucarr Sarr
論文名稱: Training and Development Impact on Employees’ Performance in the Administrative Cadre of the Personnel Management Office in The Gambia
Training and Development Impact on Employees’ Performance in the Administrative Cadre of the Personnel Management Office in The Gambia
指導教授: 賴志樫
Lai, Chin-Chien
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2013
畢業學年度: 101
語文別: 英文
論文頁數: 116
中文關鍵詞: training and developmentimpact assessmentemployee performance
英文關鍵詞: training and development, impact assessment, employee performance
論文種類: 學術論文
相關次數: 點閱:190下載:32
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  • This study in an attempt to examine the training and development impact on employees’ performance in the administrative cadre of the Personnel Management Office (PMO), being the human resource unit of The Gambian Civil Service, investigated whether the trainings were meeting the training needs of administrative officers and whether there had been any improvement on their skills. The study also investigated whether training and development had made any significant changes to the administrative officers’ job performance and the impact of such performance on PMO and the Ministries on their service-delivery with reference to Kirkpatrick’s four-level evaluation model (reaction, learning, behaviour, and results). The research and interview questions were adopted and further developed to enhance their validity and credibility of the research. The study sample comprised four trainees (two from PMO and two from the Ministries), three heads of departments of the Ministries, and three senior management officers of PMO, who are both providers and beneficiaries of the training and development. Participants were interviewed and relevant documents at PMO reviewed for data collection. The interviews’ data were recorded and transcribed. Then the coding was done, categorized and themes identified, which helped establish the findings in line with the research questions. Results revealed that trainees’ training needs were basically met and skills improved significantly. Trainees also demonstrated improved job-related behaviours, which impacted positively on PMO and the Ministries in terms of timely individual and overall service-delivery, despite some identified short-comings based on which suggestions were made.

    This study in an attempt to examine the training and development impact on employees’ performance in the administrative cadre of the Personnel Management Office (PMO), being the human resource unit of The Gambian Civil Service, investigated whether the trainings were meeting the training needs of administrative officers and whether there had been any improvement on their skills. The study also investigated whether training and development had made any significant changes to the administrative officers’ job performance and the impact of such performance on PMO and the Ministries on their service-delivery with reference to Kirkpatrick’s four-level evaluation model (reaction, learning, behaviour, and results). The research and interview questions were adopted and further developed to enhance their validity and credibility of the research. The study sample comprised four trainees (two from PMO and two from the Ministries), three heads of departments of the Ministries, and three senior management officers of PMO, who are both providers and beneficiaries of the training and development. Participants were interviewed and relevant documents at PMO reviewed for data collection. The interviews’ data were recorded and transcribed. Then the coding was done, categorized and themes identified, which helped establish the findings in line with the research questions. Results revealed that trainees’ training needs were basically met and skills improved significantly. Trainees also demonstrated improved job-related behaviours, which impacted positively on PMO and the Ministries in terms of timely individual and overall service-delivery, despite some identified short-comings based on which suggestions were made.

    ACKNOWLEDGEMENT ABSTRACT I TABLE OF CONTENTS III LIST OF FIGURES VII LIST OF TABLES IX CHAPTER I. INTRODUCTION 1 Background of the Study 1 Research Purpose 3 Research Questions 4 Significance of the Research 4 Definition of Terms 5 CHAPTER II. LITERATURE REVIEW 7 Impact of Training and Development 7 Kirkpatrick’s Four-Level Evaluation Model for Examining Impact of Training and Development 8 Motivation Theories to Impact of Training and Development 13 Evaluation of Trainings 16 Overview of the PMO of The Gambia 17 CHAPTER III. RESEARCH METHOD 25 Research Framework 25 Research Approach 26 Sample and Participant Selection 28 Data Collection 30 Data Analysis 33 Research Procedure 37 Research Validity and Reliability 39 CHAPTER IV. FINDINGS AND DISCUSSIONS 43 Situation of T & D Programmes Meeting Administrative Officers’ Training Needs 44 Improvement of Administrative Officers’ Skills and Attitudes 49 Behaviour Change in Administrative Officers’ Actual Job Performance 53 Contributions of T & D Programmes to Service-delivery of PMO and the Ministries . 60 Other Findings 68 Summary 69 CHAPTER V. CONCLUSIONS AND RECOMMENDATIONS 73 Conclusions 73 Implications 76 Suggestions 77 REFERENCES 83 APPENDIX A CONSENT LETTER 87 APPENDIX B INTERVIEW QUESTIONS FOR THE TRAINEES 89 APPENDIX C INTERVIEW QUESTIONS FOR THE HEADS OF DEPARTMENTS 91 APPENDIX D INTERVIEW QUESTIONS FOR THE TRAINING PROVIDER (PMO) 93 APPENDIX E ORIGINAL RESEARCH QUESTIONS OF SAHIN (2006) 95 APPENDIX F ORIGINAL INTERVIEW QUESTIONS OF SAHIN (2006) 97 APPENDIX G INITIAL STAGE OF THE CODING PROCESS FOR THE ENTIRE FIRST THEME 99 APPENDIX H LATER STAGE OF THE CODING PROCESS FOR THE LAST THREE THEMES 107 APPENDIX I SUMMARY RESULTS OF THE PILOT TEST 111

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