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研究生: 周芸慈
Chou, Yun-Tzu
論文名稱: The Impact of Remote Work on Depersonalization: The Moderating Effect of Dealing with Others and Friendship Opportunity
The Impact of Remote Work on Depersonalization: The Moderating Effect of Dealing with Others and Friendship Opportunity
指導教授: 盧承杰
Lu, Cheng-Chieh
口試委員: 賴志樫
Lai, Chih-Chien
李栢浡
Lee, Pai-Po
盧承杰
Lu, Cheng-Chieh
口試日期: 2023/07/19
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 61
英文關鍵詞: remote work, depersonalization, job characteristics, dealing with others, friendship opportunity
研究方法: 量化研究
DOI URL: http://doi.org/10.6345/NTNU202301393
論文種類: 學術論文
相關次數: 點閱:103下載:16
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  • Since 2019, the coronavirus disease (COVID-19) has continuously influenced people’s lives in Taiwan approximately three years. Overall, the virus has given the entire society, our livelihood, physical health, and even mental condition a hard blow. Even though life is now gradually back on track, there are still some corporations implement remote work or hybrid work to ensure both their employees’ safety as well as a certain degree of flexibility and the business operation. This work pattern indeed brings about lots of benefits and convenience for both employers and employees, but many drawbacks of this work pattern such as lack of face-to-face interaction and communication have also drawn researchers and practitioners’ attention. Therefore, the purpose of this study was to examine the relationship between remote work and employee depersonalization. Furthermore, two core dimensions of the job characteristics, dealing with others and friendship opportunity, were hypothesized to moderate the effect of remote work on depersonalization. This research was conducted in Taiwan using 218 valid office workers as the sample. The quantitative research approach and survey methodology were adopted to collect the data. SPSS 23.0 was used to analyze the data and test the proposed hypotheses. Regarding the results in this research, remote work significantly and negatively influenced the perception of depersonalization. However, dealing with others and friendship opportunity had insignificant and no direct moderating effects on the association between remote work and depersonalization.

    CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 4 Purposes of the Study 5 Questions of the Study 5 Significance of the Study 5 Delimitations 6 Definition of Key Terms 6 CHAPTER II LITERATURE REVIEW 9 Remote Work 9 Depersonalization 11 Remote Work and Depersonalization 13 Dealing with Others and Friendship Opportunity 14 Effect of Dealing with Others and Friendship Opportunity on Remote Work and Depersonalization 16 CHAPTER III METHODOLOGY 17 Research Framework 17 Research Procedure 18 Research Sample and Data Collection 22 Measurement 22 Pilot Study 28 Reliability Test and Validity Test 28 Data Analysis 29 CHAPTER IV RESULTS AND DISCUSSION 31 Descriptive Statistics 31 Results of the Correlations among Remote Work, Depersonalization, Dealing with Others, Friendship Opportunity and Control Variables 32 Hypotheses Results of the Relationship among Remote Work, Depersonalization, Dealing with Others and Friendship Opportunity 34 Discussions 36 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS 41 Conclusions 41 Practical Implication of the Study 41 Limitation 43 Recommendations for Future Research 43 REFERENCES 45 APPENDIX A: QUESTIONNAIRE (ENGLISH VERSION) 51 APPENDIX B: QUESTIONNAIRE (MANDARIN VERSION) 57

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