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研究生: 鍾佩君
Pei-Chun Chung
論文名稱: 企業職能本位人才甄選之個案研究
Case Study of Competency-based Employee Selection in Business
指導教授: 李隆盛
Lee, Lung-Sheng
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 119
中文關鍵詞: 人力資源職能本位人才甄選
英文關鍵詞: Human Resource, Competency-Based, Employee Selection
論文種類: 學術論文
相關次數: 點閱:301下載:16
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  • 本研究目的在於探討企業運用職能甄選人才的理念與作法,並歸納其成功因素,以供企業有效發展及運用職能本位人才甄選與學術界後續研究之參考。藉由質化研究中的多重個案研究策略探討四家個案公司,將其運用職能本位人才甄選的實際情況,透過個案訪談方式,蒐集資料、並整理分析與討論,歸納出本研究結果。本研究結論為:(1)企業了解職能運用的範疇與分類的準則,可以更清楚職能在組織中的意義及人才資源策略中的運用;(2)企業運用職能本位人才甄選主要目的在於希望藉由職能的清楚定義,而更能夠找到對組織契合的人才;(3)企業得以成功運用職能本位人才甄選之內涵,在於各人員的配合、軟硬體的結合、流程的安排、面談的熟稔度、以及最後用以印證的方式;(4)高階主管的支持、HR人員的專業、以及明確的篩選標準為企業運用職能本位人才甄選成功之關鍵。

    The main purposes of this study were to explore the rational and practice of using competency-based employee selection in business, and to analyze their success factors. The results of this study may help corporates to improve their competency-based employee selection and assist with further related studies. The multi-case method in qualitative research was employed to explore four case corporates by interview. The conclusions of this study are as follows:(1)Corporates should understand the scope and categories of competency application to better know the meaning of competency for the organization in the human resource strategies;(2)The main purpose of using competency-based employee selection is to recruit the employees who are more suitable for organization by the clearly identified competencies;(3)The success factors of competency-based employee selection include the coordination of all departments, the combination of hardware and software, the arrangement of the selection procedure, the skillfulness of interview, and the way of verification; and(4)The key success factors of competency-based employee selection are the support from executives, the specialty of HR personnel, and the clear criteria of selection.

    目錄 第一章 緒論 .................................1 第一節 研究背景與動機 .........................1 第二節 研究目的與待答問題 .........................4 第三節 研究範圍與限制 .........................5 第四節 重要名詞解釋 .........................6 第二章 文獻探討 .................................7 第一節 職能的意義 .................................7 第二節 職能模式的意義及其運用與影響 ................15 第三節 職能本位的人才甄選 ........................27 第三章 設計與實施 ................................41 第一節 研究架構 ................................41 第二節 研究方法 ................................42 第三節 研究對象 ................................44 第四節 研究工具 ................................47 第五節 實施程序 ................................50 第六節 資料處理 ................................52 第四章 研究發現與討論 ........................56 第一節 個案介紹 ................................56 第二節 個案分析與討論 ........................73 第五章 主要發現結論與建議 ........................92 第一節 主要發現 ................................92 第二節 結論 ................................95 第二節 建議 ................................98 附錄 ..................................107 表次 表2.1職能定義 ................................11 表2.2組織常用五種的職能發展模式 ................19 表2.3職能模式對企業的運用與影響 ................25 表2.4 規劃分階段淘汰過程的決策參考 ................30 表3.1研究目的、待答問題,與資料來源相互對應表 ........43 表3.2個案公司資訊 ................................45 表3.3訪談對象資料 ................................46 表4.1 D公司職能面談問題 ........................72 表4.2研究編碼類別示意-運用職能本位之理念與作法 73 表4.3研究編碼類別示意-影響職能本位招募甄選設計因素 79 表4.4研究編碼類別示意-職能本位招募與甄選的成功關鍵 88 圖次 圖2.1五種核心與表面職能 .........................9 圖2.2職能與績效之關係 ........................10 圖2.3職能模式發展與評鑑過程 ................17 圖2.4簡化的職能模式過程 ........................18 圖2.5職能資料庫的整合運用 ........................23 圖2.6職能模式的建立與人力資源功能的結合 ........24 圖2.7漏斗技巧 ................................34 圖3.1研究架構圖 ................................41 圖3.2研究步驟流程 ................................51 圖3.3資料編碼與實施範例 ........................54 圖4.1 A公司核心職能架構 ........................57 圖4.2 A公司甄選流程 ........................59 圖4.3 B公司職能模式架構 ........................61 圖4.4 B公司職能模式運作流程 ................62 圖4.5 B公司職能本位甄選流程 ................63 圖4.6 C公司之全方位人才發展體系 ................65 圖4.7 C公司八大核心能力 ........................66 圖4.8 C公司職能本位甄選流程 ................67 圖4.9 D公司人力資本培育系統 ................69 圖4.10 D公司職能面談流程 ........................71 圖5.1職能甄選流程 ................................97

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