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研究生: 李政勳
Li, Cheng-Hsun
論文名稱: 探討ICT工作要求、職場通訊壓力與離職傾向間的關係—以知覺主管支持作為調節變項
Relationship among ICT Work Demands, Workplace Telepressure and Intend to Leave: The Moderating Effect of Perceived Supervisor Support
指導教授: 林弘昌
Lin, Hung-Chang
口試委員: 陳怡靜
Chen, Yi-Ching
林燦螢
Lin, Tsan-Ying
林弘昌
Lin, Hung-Chang
口試日期: 2022/05/09
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 72
中文關鍵詞: ICT工作要求職場通訊壓力離職傾向知覺主管支持保險業務員
英文關鍵詞: ICT work demands, Workplace telepressure, Intend to leave, Perceived supervisor support, Insurance solicitor
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202200656
論文種類: 學術論文
相關次數: 點閱:158下載:13
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  • 隨著智慧型手機的蓬勃發展,利用手機、平板中的非同步型通訊工具進行工作聯絡已經是相當常見的溝通管道。但當科技為工作帶來便利的同時,也可能衍生出職場通訊壓力為職場帶來負面影響。本研究在文獻回顧的過程中,發現職場上的職場通訊壓力可能會使員工產生離職行為。故本研究針對雙北市294名保險業務員為研究對象實施問卷調查,共計回收237份有效問卷,以SPSS與AMOS統計軟體分析「ICT工作要求」、「職場通訊壓力」與「離職傾向」間的互動關係,與檢驗「知覺主管支持」的調節作用,並討論研究結果在實務上的管理意涵。研究結果發現:(1)ICT工作要求和職場通訊壓力的現象在職場中對雙北市保險業務員來說相當普遍、(2)保險業務員的「ICT工作要求」會顯著正向影響「職場通訊壓力」、(3)保險業務員的「職場通訊壓力」會顯著正向影響「離職傾向」、(4)保險業務員的「知覺主管支持」會減緩原先「ICT工作要求」對「職場通訊壓力」產生的正向影響,扮演調節的角色。本研究建議組織應持續關注ICT工具與職場通訊壓力的相關議題,並透過管理手段預防其對員工產生的潛在危害。

    With technological advances, more and more ICT tools had been applied to both our lives and works. People started to utilize the smartphone as an asynchronous communication tool for business use. However, while technology brought convenience to work, it may also generate workplace telepressure that negatively affects the workplace. This study examined the relationship among ICT work demands, workplace telepressure, intention to leave, and the moderating effect of perceived supervisor support. The data was collected from insurance solicitors in Taipei and New Taipei City (n=237). The findings of this study reveal that (1)ICT work demands and telepressure are ubiquitous in the workplace to insurance solicitors, (2)ICT work demands have a significant positive effect on workplace telepressure, (3)workplace telepressure has a significant positive effect on the intention to leave, (4)the positive relationship between ICT work demands and workplace telepressure is negatively moderated by perceived supervisor support. We suggest that organizations should keep paying attention to workplace telepressure, and prevent potential harm to employees through management methods.

    誌 謝 i 中文摘要 iii ABSTRACT v 目 錄 vii 表 次 xi 圖 次 xv 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 2 第三節 名詞解釋 3 第二章 文獻探討 5 第一節 ICT工作要求 5 第二節 職場通訊壓力 8 第三節 離職傾向 9 第四節 知覺主管支持 11 第五節 相關研究 13 第三章 研究設計與實施 17 第一節 研究架構 17 第二節 研究假設 18 第三節 研究對象 18 第四節 研究法 19 第五節 研究工具 19 第六節 資料處理與分析 30 第七節 研究程序 31 第四章 結果與討論 35 第一節 研究對象基本資料之分析 35 第二節 驗證性因素分析 36 第三節 背景變項差異分析 40 第四節 相關分析 45 第五節 路徑分析與假設驗證 46 第六節 討論 49 第五章 結論與建議 53 第一節 研究結論 53 第二節 研究限制 55 第三節 建議 56 參考文獻 59 一、中文部份 59 二、外文部份 60 附 錄 67 附錄一 ICT工作要求、職場通訊壓力、離職傾向與知覺主管支持之關係研究(問卷初稿) 67

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