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研究生: 方菁容
Fang, Ching-Jung
論文名稱: 數位廣告創意策略之溝通效果研究
Communication Effect of Digital Advertising Creative Strategy
指導教授: 鄧成連
Teng, Cheng-Lein
學位類別: 博士
Doctor
系所名稱: 設計學系
Department of Design
論文出版年: 2018
畢業學年度: 106
語文別: 中文
論文頁數: 152
中文關鍵詞: 廣告創意數位廣告廣告策略認知需求廣告效果
英文關鍵詞: Advertising Creative, Digital Advertising, Advertising Strategy, Cognitive Needs, Advertising Effect
DOI URL: http://doi.org/10.6345/DIS.NTNU.DD.032.2018.A10
論文種類: 學術論文
相關次數: 點閱:263下載:0
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  • 面對全球高度化的競爭市場,企業期望以創意取代資本,數位時代開啟新新媒體形式的挑戰,舊有評價廣告創意的模式已經無法適合數位媒體時代所需要的創意評價形式。此外,廣告的訊息內容和觀者的心理認知需求,是影響觀者選擇繼續閱讀、參與廣告或行動決策的關鍵。本研究藉由文獻探討數位廣告媒體特性與影音廣告、創造力、廣告創意與數位廣告創意的意涵與特徵、廣告勸服理論與數位廣告溝通效果,再以質化與量化混合研究方法,進行三個子題的研究。研究子題(壹)建構適合評估數位廣告創意之構面;研究子題(貳)驗證假設模型是否具有確實性與適切性;研究子題(叁)探討影響創意策略與個人認知需求,對數位廣告溝通效果是否具有差異影響。
    研究子題(壹)經由因素分析研究結果得出4個構面和15項指標,分別為構面1「擴散性」:包括4項指標分別為原創的、與眾不同的、令人吃驚的、有魅力的和富有想像的;構面2「策略性」:包括4項指標分別為具有改變行為的、有邏輯的、有說服力的和有影響力的;構面3「實效性」:包括3項指標分別為與品牌具有相關性的、與產品有連結的橋樑和具有品牌正面體驗的;構面4「互動」:包括3項指標分別為具有參與的、具有娛樂性的和互動性的。其中「擴散性」與「實效性」為廣告創意的核心構面,而注入「策略性」和「互動性」二項構面才能符合數位廣告創意之評價需求。
    研究子題(貳)經由結構方程式檢驗假設模型之模型適配性、信度、效度和各項評估指標,研究結果各項評估指標均符合學者建議之標準門檻,而二階CFA模型適合做為數位廣告創意之評量工具。最後,研究子題(叁)針對年輕族群進行創意品質與認知需求之廣告溝通效果研究,研究結果得出好的廣告創意品質有助於廣告認知、情感、行動與互動之溝通效果;觀者個人認知需求程度不會對廣告溝通效果造成影響,且廣告創意與認知需求也不具交互影響。究其成因,經典廣告理論受到數位時代、人口變化、市場模式和消費者接觸媒體與購買習性等因素開始產生質變,應當深入研究適合新時代的新模式理論。不過受到網友認同屬於值得分享的廣告作品,可以推測廣告內容之創意表現與訊息符碼為廣告設計團隊經過精心策畫,有觀賞之價值。

    The digital age is facing a new media challenge since more companies expect to replace capital with creativity in the global competitive market. The old model of evaluating advertising creativity is no longer suitable for the digital age. In addition, advertising content and audience’ cognitive needs play the key role in their choice of continuing reading, participating in advertising and making decisions. According to the literature review, this paper is going to explore: media characteristics of digital advertising, Video advertising, Creativity, Meaning and characteristics of advertising creativity and digital advertising creativity, Advertising persuasion and digital advertising communication effect. Then, based on qualitative and quantitative research, the paper is to proceed with 3 subtopics research. Subtopic 1: An Assessment System on the Creativity of Digital Advertising Design: Evaluation Dimensions and Criteria; Subtopic 2: Evaluation of Digital Advertising Creativeness – A Study of Constructs and Indicator Verification; Subtopic 3: to explore the difference between creative strategies and personal cognitive needs in digital advertising communication.
    Based on factor analysis, the outcome of the research subtopic 1 can be structured into 4 dimensions and 15 criteria. The first dimension is “divergence”, associated with 5 evaluation criteria: “original, “unique”, “startling”, “attractive”, and “imaginative”. The second dimension is “strategy”, including 4 criteria: “change behavior”, “logic”, “persuasive”, and “affect”. The third dimension is “utility”, along with 3 evaluation criteria: “relevance”, “connection”, and “experience”. The fourth dimension is “interaction”, “engagement”, “entertainment”, and “interaction” were included. “Divergence” and “utility” is considered as the core factors on assessing the creativity. With the addition of “strategy” and “interaction”, it can manage to the creativity evaluation on digital advertising design so as to meet its requirements closer towards perfection.
    Based on the verification of structural equation of adaptability, reliability, validity and evaluation index, the outcome of the research subtopic 2 shows all evaluation index meet the standard suggested by the scholars, and the second-order CFA model is superior to the first-order CFA model. The second-order CFA model passes the advertising creativeness evaluation of goodness-of-fit, reliability and validity testing. Finally, the research subtopic 3 targeting on the young people is conducted on the advertising communication effect of the creative quality and cognitive needs, showing that good advertising creative quality is conducive to advertising cognition, emotion, action and interaction. The audience's personal cognitive needs do not affect advertising communication effect. And the advertising creativity and cognitive needs are not interacted to each other. The classic advertising theory is no longer fitted the changes of digital age, population, market, consumer’s way to contact media and buying behavior. It’s necessary to study a new model theory for the new age. However, the advertising recognized by Netizen is still worthy of sharing, which can be inferred that the creative expression and advertising content are well designed.

    摘要 i ABSTRACT ii 致謝 iv 目錄 v 表目錄 vii 圖目錄ix 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與目標 5 第三節 研究範圍 6 第四節 研究架構 7 第二章 文獻探討 9 第一節 數位廣告媒體特性與影音廣告 9 第二節 創造力、廣告創意與數位廣告創意 13 第三節 廣告說服傳播 22 第四節 數位廣告傳播效果 32 第五節 本章小結 36 第三章 研究方法論與程序 39 第一節 社會科學方法與方法論 39 第二節 研究子題(壹)建構數位廣告創意評價之研究方法與程序 44 第三節 研究子題(貳)驗證數位廣告創意評價之研究方法與程序 51 第四節 研究子題(叁)創意品質與認知需求對廣告溝通效果之研究方法與程序 60 第四章 研究結果與討論 71 第一節 研究子題(壹)建構數位廣告創意評價之研究結果與討論 71 第二節 研究子題(貳)驗證數位廣告創意評價之研究結果與討論 84 第三節 研究子題(叁)創意品質與認知需求對廣告溝通效果之研究結果與討論 98 第五章 結論與建議 112 第一節 研究結論 112 第二節 研究貢獻與建議 117 參考文獻 120 附錄1研究子題(壹)數位廣告創意評量調查-專家訪談 130 附錄2研究子題(壹)數位廣告創意評量調查-專家問卷 132 附錄3 研究子題(貳)影音廣告72支樣本 135 附錄4 研究子題(貳)影音廣告創意評價問卷調查(專家) 138 附錄5 研究子題(貳)受測刺激物影音廣告內容分析 140 附錄6 研究子題(貳)數位廣告創意表現之問卷調查 143 附錄7 研究子題(叁)受測刺激物影音廣告內容分析 145 附錄8 研究子題(叁)數位廣告創意溝通效果之問卷調查 148 作者個人經歷 151 表 目 錄 表2-2-1 廣告創意方面的文獻整理 15 表2-2-2 不同領域學者對創意評價之見解 20 表3-2-1 研究子題(壹)受訪專家基本資料與經歷 47 表3-2-2 研究子題(壹)有效問卷之基本資料統計表 50 表3-3-1 影音廣告之創意衡量問卷一覽表 55 表3-3-2 研究子題(貳)前測結果 57 表3-3-3 研究子題(貳)正式施測樣本之敘述統計表 59 表3-4-1 影音廣告實驗設計廣告溝通效果衡量問卷一覽表 66 表3-4-2 研究子題(叁)前測結果 67 表3-4-3 研究子題(叁)正式施測樣本之敘述統計表 70 表4-1-1 研究子題(壹)之專家訪談彙整 72 表4-1-2 研究子題(壹)專家票選2票之項目結果 74 表4-1-3 研究子題(壹)KMO與Bartlett檢定 75 表4-1-4 研究子題(壹)轉軸後刪除因素負荷量小於0.55的題項 75 表4-1-5 研究子題(壹)本研究量表轉軸後之主成分分析摘要表 78 表4-1-6 工作年資與公司規模變異數分析摘要表 79 表4-1-7 工作部門與職稱變異數分析摘要表 80 表4-2-1 研究子題(貳)測量問項之平均數、標準差、偏態及峰態摘要表 85 表4-2-2 研究子題(貳)驗證性因素分析之模型適配度摘要表 87 表4-2-3 研究子題(貳)之敘述統計與相關矩陣 90 表4-2-4 研究子題(貳)之相關係數之95%信賴區間檢定值 91 表4-2-5 研究子題(貳)之各測量題項因素負荷量與t值摘要表 91 表4-3-1 研究子題(叁)驗證性因素分析之模型適配度摘要表 99 表4-3-2 研究子題(叁)之敘述統計與相關矩陣 101 表4-3-3 研究子題(叁)之相關係數之95%信賴區間檢定值 102 表4-3-4 研究子題(叁)之各測量題項因素負荷量與t值摘要表 103 表4-3-5 研究子題(叁)創意品質對廣告溝通效果研究模型分析結果彙整表 105 表4-3-6 研究子題(叁)認知需求對廣告溝通效果研究模型分析結果彙整表 106 表4-3-7 研究子題(叁)創意品質和認知需求交互作用對廣告溝通效果研究模型分析結果彙整表 106 圖 目 錄 圖 1-4-1 本研究流程圖 8 圖 2-2-1 創意廣告的結構模式 17 圖 2-3-1 創意發展三項思考活動 25 圖 2-3-2 中央路徑和周邊路徑的說服溝通 28 圖 2-3-3 態度改變的推敲可能性模式 29 圖 2-4-1 設計的傳播模式 33 圖 2-4-2 消費者的廣告溝通效應 34 圖 2-4-3 消費者決策旅程 36 圖 3-2-1 研究子題(壹)之研究流程圖 46 圖 3-3-1 研究子題(貳)之研究流程圖 53 圖 3-4-1 研究子題(叁)之研究流程圖 60 圖 3-4-2 研究子題(叁)之實驗模型 64 圖 4-1-1 研究子題(壹)建構之數位廣告創意評價模式 77 圖 4-2-1 研究子題(貳)一階CFA模型圖 88 圖 4-2-2 研究子題(貳)二階CFA模型圖 89 圖 4-2-3 研究子題(貳)單因子模型圖 94 圖 4-2-4研究子題(貳)數位廣告創意評價構面與指標模型圖 96 圖 4-3-1 研究子題(叁)測量模型之分析結果圖 100

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