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研究生: 楊素瑄
Yang, Su-Hsuan
論文名稱: 聾人使用手語翻譯服務經驗之探究
The Perspective of Deaf Individuals’ Experience in Using Sign Language Interpreting Service
指導教授: 劉秀丹
Liu, Hsiu-Tan
學位類別: 碩士
Master
系所名稱: 復健諮商研究所
Graduate Institute of Rehabilitation Counseling
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 159
中文關鍵詞: 聾人手語翻譯服務臺灣手語生態系統理論深度訪談
英文關鍵詞: Deaf, sign language interpreting services, Taiwan Sign Language, Ecological Systems Theory, in-depth interview
DOI URL: http://doi.org/10.6345/NTNU201900473
論文種類: 學術論文
相關次數: 點閱:225下載:28
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  • 隨著身心障礙者權利公約的落實,手語翻譯服務從「社會福利」提高到「基本人權維護」的層次。而回顧過往文獻,對於手語翻譯員職涯、手語翻譯服務體制的議題多有討論,卻少有從聾人觀點探討手語翻譯服務的研究,因此研究者以聾人為研究對象,將研究問題聚焦於:(一)在手語翻譯服務的行政流程中,聾人的經驗、想法和感受如何?和(二)手語翻譯服務進行的過程中,聾人的經驗、想法和感受為何?
    研究方法方面,研究者採立意取樣和滾雪球的方式,招募六位受訪者,以半結構式的深度訪談收集資料,接著將受訪者原始的手語表達影像資料轉譯成描述性文字後,進行編碼以分類近似概念。
    研究結果顯現:(一)行政流程方面的經驗是:讓聾人感到滿意的有表單設計清楚、聯繫管道多元、顧及聾人個別化需求;而讓聾人認為須改善的是窗口未統一、審核機制未深入評估、服務滿意度調查流於形式。(二)手語翻譯服務方面聾人的經驗是:正向經驗包含手語翻譯員使用聾人習慣的手語溝通方法,手形清楚、轉譯語句精練易懂,並搭配非手部的信號,以及會主動留意聾人的表情變化與需求;負向經驗則是手語翻譯員未做到同步、確實、雙向的翻譯,和未盡客觀中立角色,以及現場權威人士和旁觀者的行為與眼光,導致權益受限或感受不佳。
    從研究結果覺察到「與聾人手語翻譯服務經驗息息相關的環境因素眾多」,故以生態系統理論進行綜合討論,各系統的影響元素有:(一)聾人個人系統特質;(二)微視系統的家人、朋友和手語翻譯志工;(三)中系統的手語翻譯員,翻譯服務現場的權威人士和其他在場者;還有(四)鉅視系統的翻譯服務承辦窗口、制度與政策、主流文化與社會期待。
    最後,研究者嘗試對(一)未來相關研究的主題、對象與方法,以及(二)手語翻譯實務在制度面、窗口辦理、手語翻譯員服務與資訊平權倡議,提出相關建議。

    The implementation of Convention on the Rights of Persons with Disabilities elevates the status of sign language interpreting services to a new height—from the level of " social welfare " to that of "the protection of fundamental human rights" for the Deaf. Moreover, in the review of the relevant literature, it was discovered that there are many discussions about the career of sign language interpreters and the system of this professional, but few studies from the perspective of Deaf individuals. Therefore, this study invited Deaf individuals as interviewees, and focused on the following two questions. How are the experiences of the Deaf individuals applying for the sign language interpreting services, and how is it going on after the service end? In addition, during the sign language interpreting services, what do the Deaf individuals think and how do they feel?
    Methods of understanding the two issues above-mentioned were six individual semi-structured interviews which were conducted by purposive and snowball sampling. After Taiwan Sign Language was translated into Chinese descriptive transcripts, the dialogues were coded and classified.
    The results indicated that during the administration process, clear and simple designed forms, diversified contact pipelines, and individualization services satisfied interviewees. On the other hand, inconsistent contact people, rough examine mechanism, and the service satisfaction survey becoming just a formality were what they suggested to be improved. When sign language interpreting services were offered, if the interpreters used either Taiwan Sign Language or Manually Coded Chinese which the recipients were used to, kept hand shapes clearly, converted spoken languages into sign language sentences which could be grasped easily, shown nonmanual signals vividly, or the interpreters proactively paid attention to the facial expression of the recipients to sense whether they understood or not, they would bring out positive experiences to the Deaf individuals. However, if the interpreters did not interpret synchronously, accurately, impartially or could not lead two-way communication successfully, they might bring out negative experiences to them. Besides, the behavior of the authorities and the gaze of onlookers besides might limit the Deaf individuals' equal rights and have them feel embarrassed.
    The findings from this research show that the Deaf individuals' experiences of sign language interpreting services are related to various environmental factors. Thus, the Ecological Systems Theory was used for a comprehensive discussion. The elements in each system include the characteristics of the Deaf individuals, microsystem: family members, friends, and volunteers who could provide interpreting services, mesosystem: sign language interpreters, or authorities and other participants on-site, and macrosystem: the service contacts, policies and legal rules, mainstream culture and social desirability.
    Implications for future research regarding sign language interpreting service and suggestions for the service system will be discussed.

    第一章 緒論 1 第一節 研究緣由與背景 2 第二節 研究目的與提問 8 第三節 名詞釋義 9 第二章 文獻探討與理論基礎 11 第一節 關於聾人與聾文化 11 第二節 手語翻譯服務 18 第三節 聾人生活中的手語翻譯服務 25 第四節 深度訪談 29 第三章 研究方法 31 第一節 研究設計方法取向 31 第二節 選樣方法與結果 32 第三節 研究實施程序 38 第四節 研究工具 43 第五節 資料管理與分析 46 第六節 研究之信實度 55 第七節 研究倫理議題 57 第八節 前導研究的進行與啟示 60 第四章 研究結果 62 第一節 跨越門檻後的康莊大道:行政流程經驗 62 第二節 專業為墩服務為樑的雙向橋:正向受服務經驗 68 第三節 不平行的資訊平權:負向受服務經驗 74 第四節 正式與非正式資源雙管齊下:負向經驗的處置 80 第五節 窗口、翻譯員與使用者共構鐵三角:聾人的期盼 85 第六節 聾的吶喊 99 第五章 綜合討論 110 第一節 以生態系統理論探討影響手語翻譯服務經驗的因素 111 第二節 研究者的反思 126 第六章 研究結論、限制、建議與展望 128 第一節 研究結論 128 第二節 研究限制 130 第三節 研究建議與展望 131 參考文獻 134 附錄一:研究邀請函 149 附錄二:招募海報 150 附錄三:研究參與者知情同意書 151 附錄四:前導研究訪談題綱 155 附錄五:深度訪談題綱 156 附錄六:協同分析會議記錄 157 附錄七:檢核員保密承諾書 159

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