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研究生: 黃思珩
Wong, Sze Hang
論文名稱: 新冠肺炎疫情期間旅客的資訊焦慮與因應方式研究
A Study on Information Anxiety and Coping Strategies of Travelers during the COVID-19 Pandemic
指導教授: 柯皓仁
Ke, Hao-Ren
口試委員: 葉乃靜
Yeh, Nei-Ching
陳世娟
Chen, Shih-Chuan
柯皓仁
Ke, Hao-Ren
口試日期: 2023/07/19
學位類別: 碩士
Master
系所名稱: 圖書資訊學研究所
Graduate Institute of Library and Information Studies
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 136
中文關鍵詞: 資訊焦慮因應方式新冠肺炎
英文關鍵詞: information anxiety, coping strategies, COVID-19
研究方法: 問卷調查法
DOI URL: http://doi.org/10.6345/NTNU202301354
論文種類: 學術論文
相關次數: 點閱:90下載:16
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  • 過去關於旅客的研究大部分都是關注出發動機跟旅行體驗,即使有關資訊行為的研究,也很少以個人的資訊焦慮為主題。加上新冠肺炎疫情的影響,世界各地的防疫措施及入境政策時有更新,使旅客在計劃旅行時的資訊需求面臨更大挑戰。
    本研究旨在探討新冠肺炎疫情期間,旅客計劃旅遊時的資訊焦慮與資訊焦慮因應方式。研究採用網路問卷蒐集資料,問卷發放日期為2023年5月15日至2023年6月15日,針對疫情期間曾經出國旅遊的旅客進行調查,以描述統計、因素分析、皮爾森相關係數、獨立樣本t檢定及單因子變異數分析等方法進行分析。
    研究共計回收212份有效問卷,結果發現:(1)旅客的資訊焦慮程度中等偏負向,分為三大類,最令旅客受困擾的依次為篩選資訊的焦慮(M=3.16)、尋求資訊的焦慮(M=2.92)、外在壓力的焦慮(M=2.40);(2)旅客的資訊焦慮因應方式分為四大類,最常用的方式依次為:解決問題(M=3.78)、自我調適(M=3.63)、尋求幫助(M=3.12)、逃避延宕(M=2.88);(3)六項個人背景變項在資訊焦慮主題上有顯著差異;(4)六項個人背景變項在資訊焦慮的因應方式上有顯著差異;(5)不同資訊焦慮主題的旅客,對於因應方式具有顯著差異。
    根據本研究發現,建議(1)提升高中/職或以下年輕旅客的資訊素養;(2)進一步提升政府相關部門和旅遊企業的資訊內容之可信性、有用性及可接觸性;(3)提升旅客應對資訊焦慮的能力,培養更積極正面的態度。

    Existing studies about travelers usually concern their purposes and experiences of traveling. Even the studies on information behavior rarely focus on individual information anxiety. However, information needs of travel planning became much more challenging to travelers during COVID-19 pandemic, as many countries kept changing epidemic prevention measures and immigration policies.
    This study aims to explore the information anxiety and information anxiety coping strategies of travelers when planning to travel during COVID-19 pandemic. Online survey was conducted from 15 May to 15 June, 2023, to collect data from travelers who traveled overseas during the pandemic. Descriptive statistics, factor analysis, Pearson's correlation coefficient, independent sample t-test, and one-way Anova were used for analysis.
    A total of 212 travelers participated in this study. Results show that (1) the level of travelers’ information anxiety was neutral to moderately negative. Three main topics of information anxiety were found, including anxiety of filtering information (M=3.16), which bothers the travelers most, anxiety of seeking information (M=2.92), and anxiety of external pressure (M=2.40). (2) Four coping strategies of information anxiety were found, including problem-solving (M=3.78), which was used by travelers most likely, self-regulation (M=3.63), help-seeking (M=3.12), and avoidance (M=2.88). (3) Six personal background variables were significantly different on the subject of information anxiety. (4) Six personal background variables were significantly different on the coping strategies of information anxiety. (5) Travelers with different information anxiety topics had significant differences in coping strategies.
    According to the study results, it was suggested that (1) Improving the information literacy of young travelers with high school/vocational education level or below. (2) Further enhancement on credibility, usefulness and accessibility of the information content of relevant government departments and tourism enterprises. (3) Improving travelers' ability to cope with information anxiety and cultivate a more positive attitude.

    第壹章 緒論 1 第壹節 研究背景 2 第貳節 研究目的 3 第參節 研究問題 4 第肆節 研究範圍與限制 5 第伍節 名詞解釋 5 第貳章 文獻回顧 8 第壹節 資訊焦慮的理論探討 8 第貳節 資訊焦慮因應方式理論探討 21 第參節 資訊焦慮情況與因應方式的關係 28 第肆節 旅遊資訊行為與COVID-19對旅遊帶來的焦慮 29 第伍節 小結 31 第參章 研究方法 32 第壹節 研究設計與實施 32 第貳節 研究架構與假設 34 第參節 研究對象與抽樣方法 36 第肆節 研究工具 37 第伍節 資料分析與處理 52 第肆章 研究結果與分析 55 第壹節 個人背景之統計分析 55 第貳節 資訊焦慮及其因應方式的因素及信度分析 60 第參節 個人背景變項對資訊焦慮主題之影響 70 第肆節 個人背景變項對資訊焦慮的因應方式之影響 79 第伍節 資訊焦慮主題與各種因應方式之間的關聯性 91 第陸節 假設驗證 93 第伍章 結論與建議 95 第壹節 結論 95 第貳節 建議 100 參考文獻 104 附錄一 預試問卷 117 附錄二 問卷效度專家建議統整表 123 附錄三 正式問卷 131

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