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研究生: 黃于寶
Huang, Yo-Boa
論文名稱: 探討工作倦怠、工作家庭平衡對組織公民行為之影響-以職場靈性為中介變項
Burnout,Work-Family Balance Effect on Organizational Citizenship Behavior: Mediating Roles of Spirituality at Work
指導教授: 余鑑
Yu, Chien
于俊傑
Yu, Chin-Cheh
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 105
中文關鍵詞: 工作倦怠工作家庭平衡職場靈性組織公民行為
英文關鍵詞: burnout, work-family balance, spirituality at work, organizational citizenship behavior
論文種類: 學術論文
相關次數: 點閱:515下載:73
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  • 本研究主要目的為探討(1)工作倦怠、工作家庭平衡、職場靈性與組織公民行為之間的關聯;(2)職場靈性是否在工作倦怠與組織公民行為之間扮演中介的角色,以及(3)職場靈性是否在工作家庭平衡與組織公民行為之間扮演中介的角色。採以便利取樣的方式選擇位於桃園、高雄地區超過200人(含)以上之高科技業公司,施測對象為公司內正式編制的職員,進行結構性問卷施測,共計完成430份有效問卷。本研究結果發現:(1)工作倦怠對職場靈性具有顯著負向影響;(2)職場靈性對組織公民行為則具有正向影響;(3)工作倦怠對組織公民行為有負向影響;(4)職場靈性在工作倦怠與組織公民行為之間具有部分中介效果;(5)工作家庭平衡對職場靈性具有正向影響;(6)職場靈性在工作家庭平衡與組織公民行為之間具有完全中介效果。最後,本研究依據重要結論,提出促進員工組織公民行為之措施,供為參考。

    The study was aimed to investigate the relationships between burnout, work-family balance, spirituality at work, and organizational citizenship behavior. Analyses of the data collected from 430 full-time employees ranging in size over 200 indicated that burnout was negatively related to spirituality at work, spirituality at work was positively related to organizational citizenship behavior, burnout was negatively related to organizational citizenship behavior, spirituality at work was to partially mediate between burnout and organizational citizenship behavior, work-family balance was positively related to spirituality at work, and that spirituality at work was to full mediate the positive relationship between work-family balance and organizational citizenship behavior. This study may lead to a better understanding of how to motivate employee’s organizational citizenship behaviors. Recommendations as well as implications were discussed.

    謝 誌 i 中文摘要 iii 英文摘要 v 表 次 ix 圖 次 xi 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 4 第三節 研究範圍與限制 5 第四節 重要名詞釋義 5 第二章 文獻探討 9 第一節 工作倦怠 9 第二節 工作家庭平衡 15 第三節 職場靈性 21 第四節 組織公民行為 28 第三章 研究設計與實施 39 第一節 研究架構與實施 39 第二節 研究方法 40 第三節 研究流程 41 第四節 研究對象與資料蒐集方法 44 第五節 研究工具 45 第六節 資料分析 51 第七節 信效度分析 55 第八節 共同方法變異分析 61 第四章 統計分析 63 第一節 敘述性統計 63 第二節 整體結構模式 69 第五章 研究結果與建議 73 第一節 研究結果 73 第二節 管理意涵 76 第三節 研究建議 79 參考文獻 81 一、中文部分 81 二、外文部分 86 附 錄 101 附錄一、研究問卷 103

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