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研究生: 吳依珊
Wu, Yi-Shan
論文名稱: 真誠領導對員工建言行為的影響-以溝通滿意度為中介效果
The Mediating Effect of the Authentic Leadership on Voice Behavior :Communication Satisfaction
指導教授: 謝慧賢
Hsieh, Hui-Hsien
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2017
畢業學年度: 105
語文別: 中文
論文頁數: 64
中文關鍵詞: 真誠領導溝通滿意度建言行為
英文關鍵詞: Authentic Leadership, Communication satisfaction, Voice behavior
DOI URL: https://doi.org/10.6345/NTNU202202279
論文種類: 學術論文
相關次數: 點閱:145下載:13
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  • 真誠領導是近十年來新興的領導理論,主要是著重於領導著者本身的人格特質,而員工的建言行為是屬於組織公民行為的一種,對於組織創新、發展具有重要的影響,因此,本研究的主要目的為探討主管真誠領導對員工建言行為的影響,以及溝通滿意度是否會在兩者間產生中介效果。本研究以一般企業全職員工為研究對象,採問卷調查方式進行資料蒐集,總共發出250份問卷,共計回收231份有效問卷,回收率為93.2%。在統計分析上以結構方程模式進行假設驗證,研究結果發現:(1)真誠領導並未對員工的建言行為產生直接的正向影響;(2)真誠領導對員工的溝通滿意度有正向影響;(3)真誠領導會透過溝通滿意度而影響到員工的建言行為。最後,本研究根據研究結果提出實務意涵以及後續研究之建議,本研究建議未來企業界可以培育出真誠正直的領導者,促進主管與員工之間的溝通氣氛,促使員工願意主動提出對公司有益的意見與想法。

    Authentic leadership is a kind of leadership that has being popular in recent years. It focus on the leader’s personality. Voice behavior is also a kind of organizational citizenship behavior. It has deep impact on organizational innovation and development. Therefore, the aim of this research is to explore authentic leadership will increase the voice behavior of employees via a mediating effect upon employee’s communication satisfaction. Using structured questionnaires, 250 full-time employees were surveyed and a total of 231 responses were received. The effective response rate is 93.2%. The data was analyzed by structural equation model to test hypotheses. The results showed that : (1) There is not a positive relationship between authentic leadership and voice behavior;(2) There is a positive relationship between authentic leadership and communication satisfaction;(3) Communication satisfaction mediates the relationship and voice behavior. According to the results, the implications for practice and suggestions for future studies are also provided. Hoping companies could cultivate leader who is authentic in order to facilitate the employees to provide their ideas and suggestions.

    謝  誌 i 中文摘要 iii 英文摘要 v 表  次 xi 圖  次 xiii 第一章 緒論1 第一節 研究背景與動機 1 第二節 研究問題與目的 3 第三節 研究範圍 3 第四節 研究流程 3 第二章 文獻探討 5 第一節 建言行為 5 第二節 真誠領導 9 第三節 溝通滿意度 13 第四節 各構面間的關聯性探討 15 第三章 研究方法 23 第一節 研究架構與假設 23 第二節 研究步驟 24 第三節 研究對象 24 第四節 研究工具 25 第五節 資料分析方法 29 第四章 研究結果 31 第一節 敘述性統計 31 第二節 相關分析 34 第三節 結構方程模型 36 第五章 結論與建議 41 第一節 研究討論 41 第二節 管理意涵 44 第三節 研究限制與未來研究建議 46 參考文獻 48 一、中文部分 48 二、英文部分 50 附錄 59 附錄一、問卷 61

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