簡易檢索 / 詳目顯示

研究生: 黃煦晴
Huang, Hsu-Ching
論文名稱: 以情感設計觀點探討轉化候診負面情緒之藝術創作
Art Creation for Converting Negative Feelings in the Healthcare Waiting Room, Base on Emotional Design Aspect
指導教授: 鄧建國
Teng, Chien-Kuo
口試委員: 鄧建國
Teng, Chien-Kuo
梁桂嘉
Liang, Kuei-Chia
曾鈺涓
Tseng, Yu-Chuang
口試日期: 2023/07/11
學位類別: 碩士
Master
系所名稱: 設計學系設計創作碩士在職專班
Department of Design_Continuing Education Master's Program of Creative Practice in Design
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 104
中文關鍵詞: 候診焦慮角色視覺設計藝術創作插畫
英文關鍵詞: waiting room anxiety, mascot, visual design, illustration, art creation
研究方法: 深度訪談法
DOI URL: http://doi.org/10.6345/NTNU202301564
論文種類: 學術論文
相關次數: 點閱:110下載:10
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本創作者於醫院工作逾十年,深刻體會到患者來到門診就診到返家的過程中,每個環節都有可能面臨到大大小小的壓力。候診區的等候經驗往往決定了整體就醫驗。而患者的負面情緒、擁擠吵雜的環境,也帶給門診工作人員更大的壓力。本研究於文獻探討的過程中,歸納出可能緩解候診焦慮的正面方法有:1、提供大自然的意象。2、轉移患者注意力。3、解除患者對醫療未知的恐懼。加上本創作者曾長期在顯微鏡下觀察呼吸道的各種細胞,細胞的染色以及在顯微鏡下的透光是現實生活中看不到的景象,感受到其帶有奇幻的氛圍。因此本研究將以患者在就醫過程中的多種面向汲取創作靈感,由呼吸道細胞發展出三款角色,發展出一個細胞「逃跑計畫」的故事,呼應出患者及工作人員在候診區種種負面情緒,以及對各種自由的渴望。最後並將對此創作發展及展演過程,討論對轉化候診負面情緒的視覺藝術表現,以及身為醫療從業人員作為創作者之可能觀點,期待能以藝術為醫療環境增添溫暖。

    When facing undetermined physical illness, waiting in the waiting room could be stressful. It is true that the patient experience is mostly influenced by time spending in the waiting room. Patients’ negative feelings, together with crowded and noisy environment, also made negative impact to employee. Providing natural images, shifting attention, dealing with the fear of unknown, may be the solutions for waiting anxiety. Additionally, inspired by the microscopic images of human respiratory specimen, I created an illustrative artwork “Escape Project”, a runaway story of three respiratory cells, to reflect the feelings while waiting or working in the waiting room. After showcasing, we discussed the communication function of these art work from the perspectives of observer, and how health care workers, as an art creator, could provide his/her point of view. All these efforts were expected to provide a warmer health-care environment by the means of art creation.

    壹、 緒論 1-1 研究背景與動機1 1-2 研究目的3 1-3 研究內容與範圍3 1-4 研究流程3 貳、 文獻探討 2-1 候診負面情緒5 2-1.1 焦慮與身體疾患6 2-1.2 等待焦慮6 2-1.3 候診焦慮之相關研究8 2-2、藝術介入醫療環境10 2-2.1 藝術與醫療10 2-2.2 公共藝術與醫療環境10 2-2.3 候診焦慮之相關研究14 2-2.4 藝術介入候診區歸納分析15 2-3、情感設計用於醫療相關領域19 2-3.1 情感設計概論19 2-3.2 情感設計與醫療20 參、 創作手法 3-1、創作目的及靈感發想21 3-1.1 靈感發想和創作21 3-1.2 訪談紀錄23 3-2、視覺藝術表現媒介探討26 3-3、醫療視覺創作用於大眾溝通之探討27 3-3.1 醫療漫畫27 3-3.2 醫療吉祥物29 肆、 設計創作 4-1、創作概念發想32 4-2、設計過程33 4-2.1 有機體擬人化之過程33 4-2.2 角色發展流程探討40 4-2.3 故事情境設定41 4-3、設計產生43 4-3.1角色資料蒐集及擬人化44 4-3.2短格漫畫情節建立50 4-3.3繪圖筆觸實驗54 4-4、畫面產出55 4-5、創作展出88 伍、 研究成果評估 5-1、作品檢視91 5-2、結論與建議93 參考文獻 95

    吳正仲(2012)。情感設計應用在減緩兒童診療焦慮與疼痛之研究。設計學報(Journal of Design),17(3)。
    林沛儀(2016)。療癒特徵應用於動物擬人像之插畫創作研究(未出版碩士論文)。中國科技大學,台北市。
    張碧蓮(2020)。藝術展示融入醫院空間之氛圍對候診者知覺價值與滿意度影響-以新北市三重區域為例(未出版碩士論文)。東方設計大學,高雄市。
    黃彥莉(2001)。「遊戲間」還是支配場域?─診療室的醫病互動關係(未出版碩士論文)。國立臺灣大學,台北市。
    葉建志(2013)。角色品牌造型設計創作研究(未出版碩士論文)。國立臺灣師範大學設計研究所,台北市。
    臺北榮民總醫院。(2022)臺北榮民總醫院醫療品質暨病人安全審議委員會-會議紀錄。政府資料開放平台。檢索自https://wd.vghtpe.gov.tw/mqmc/Fpage.action?muid=3555&fid=2757
    衛生福利部中央健康保險署。(2022)健保統計專區。政府資料開放平台。檢索自https://www.nhi.gov.tw/Content_List.aspx?n=5DF0FC79FE624C8A&topn=23C660CAACAA159D
    鍾本仁(2008)。企業吉祥物造型及應用研究- 以國賓影城吉祥物為例(未出版碩士論文)。國立台灣師範大學設計研究所,台北市。
    簡美貞,陳冠仰 (2021)。等待時間對心理態度調適之影響-台北某區域教學醫院為例。 休閒產業與健康促進學術研討會(頁177)。台北市:國立臺北護理健康大學。
    Antonio, J. (2012). How to incorporate emotional design into medical education. Baylor college of Medicine. Retrieved from https://blogs.bcm.edu/2016/08/05/how-to-incorporate-emotional-design-into-medical-education
    Avey, H., Matheny, K. B., Robbins, A., & Jacobson, T. A. (2003). Health care providers' training, perceptions, and practices regarding stress and health outcomes. Journal of the National Medical Association, 95(9), 833–845.
    Berger, C. R., & Bradac, J. J. (1982). Language and social knowledge: Uncertainty in interpersonal relations (Vol. 2). Hodder Education.
    Beukeboom, C. J., Langeveld, D., & Tanja-Dijkstra, K. (2012). Stress-reducing effects of real and artificial nature in a hospital waiting room. Journal of alternative and complementary medicine (New York, N.Y.), 18(4), 329–333. https://doi.org/10.1089/acm.2011.0488
    Biddiss, E., Knibbe, T. J., & McPherson, A. (2014). The effectiveness of interventions aimed at reducing anxiety in health care waiting spaces: a systematic review of randomized and nonrandomized trials. Anesthesia and analgesia, 119(2), 433–448. https://doi.org/10.1213/ANE.0000000000000294
    Bleustein, C., Rothschild, D. B., Valen, A., Valatis, E., Schweitzer, L., & Jones, R. (2014). Wait times, patient satisfaction scores, and the perception of care. The American journal of managed care, 20(5), 393–400.
    Burns, D. D. (1999). The feeling good handbook. (Rev. ed.). Plume/Penguin Books.
    Chu, H., Westbrook, R. A., Njue-Marendes, S., Giordano, T. P., & Dang, B. N. (2019). The psychology of the wait time experience - what clinics can do to manage the waiting experience for patients: a longitudinal, qualitative study. BMC health services research, 19(1), 459. https://doi.org/10.1186/s12913-019-4301-0
    Dang, B. N., Westbrook, R. A., Rodriguez-Barradas, M. C., & Giordano, T. P. (2012). Identifying drivers of overall satisfaction in patients receiving HIV primary care: a cross-sectional study. PloS one, 7(8), e42980. https://doi.org/10.1371/journal.pone.0042980
    Davis, C. G., & Porter, J. E. (2021). Pathways to growth following trauma and loss. In C. R. Snyder, S. J. Lopez, L. M. Edwards, & S. C. Marques (Eds.), The Oxford handbook of positive psychology (pp. 919–927). Oxford University Press.
    Davis, C. G., Nolen-Hoeksema, S., & Larson, J. (1998). Making sense of loss and benefiting from the experience: Two construals of meaning. Journal of Personality and Social Psychology, 75(2), 561-574. https://doi.org/10.1037/0022-3514.75.2.561
    Davis, T. (2021) Relieve Stress and Anxiety by Shifting Your Attention. Psychology Today. Retrieved from https://www.psychologytoday.com/us/blog/click-here-happiness/202102/relieve-stress-and-anxiety-shifting-your-attention
    DiBattista, M. (2011). Novel characters: A genealogy. John Wiley & Sons.
    Epley, N., Waytz, A., & Cacioppo, J. T. (2007). On seeing human: a three-factor theory of anthropomorphism. Psychological review, 114(4), 864.
    Erozan, Y. S., & Ramzy, I. (2014). Pulmonary cytopathology. Springer US.
    Fang, Y. W., Wu, C. H., Lee, F. P., & Liu, W. M. (2012). Visitors' experiences of the art gallery at a teaching hospital. Journal of Experimental & Clinical Medicine, 4(3), 175-179.
    Ferron, E. M. (2021). Comics aren't just for kids: Using cartoons in medical communications. Medical Writing, 30, 18-23.
    Fishwick, M. (2004). Emotional design: why we love (or hate) everyday things. The Journal of American Culture, 27(2), 234.
    Fox, C., & Newton, J. T. (2006). A controlled trial of the impact of exposure to positive images of dentistry on anticipatory dental fear in children. Community dentistry and oral epidemiology, 34(6), 455–459. https://doi.org/10.1111/j.1600-0528.2006.00303.x
    Fryburg D. A. (2021). What's Playing in Your Waiting Room? Patient and Provider Stress and the Impact of Waiting Room Media. Journal of patient experience, 8, 23743735211049880. https://doi.org/10.1177/23743735211049880
    Fudickar, A., Konetzka, D., Nielsen, S. M. L., & Hathorn, K. (2022). Evidence-based art in the hospital. Evidence Based Art im Krankenhaus. Wiener medizinische Wochenschrift (1946), 172(9-10), 234–241. https://doi.org/10.1007/s10354-021-00861-7
    Gharib , M., (2020) Feeling Artsy? Here's How Making Art Helps Your Brain。NPR. Retrieved from https://www.npr.org/sections/health-shots/2020/01/11/795010044/feeling-artsy-heres-how-making-art-helps-your-brain
    Glover, J., Fennessy, L., & Varadarajan, S. (2015). Apprehending Kawaii for industrial design theory. In Proceedings of the 6th International Association of Societies of Design Research Congress (IASDR 2015) (pp. 789-804). The International Association of Societies of Design Research.
    Golden, L., Pagala, M., Sukhavasi, S., Nagpal, D., Ahmad, A., & Mahanta, A. (2006). Giving toys to children reduces their anxiety about receiving premedication for surgery. Anesthesia and analgesia, 102(4), 1070–1072. https://doi.org/10.1213/01.ane.0000198332.51475.50
    Green, M. J., & Myers, K. R. (2010). Graphic medicine: Use of comics in medical education and patient care. BMJ (Online), 340(7746), 574-577.
    Green, M. J., & Wall, S. (2020). Graphic medicine—the best of 2020. JAMA, 324(24), 2469-2471
    Green, W. S., & Jordan, P. W. (2002). Pleasure with products: Beyond usability. CRC press.
    Gutiérrez-García, A. G., & Contreras, C. M. (2013). Anxiety: an adaptive emotion. New insights into anxiety disorders, 21-37.
    Hosseinpour, M., & Memarzadeh, M. (2010). Use of a preoperative playroom to prepare children for surgery. European journal of pediatric surgery, 408-411.
    Jo, H., Song, C., & Miyazaki, Y. (2019). Physiological Benefits of Viewing Nature: A Systematic Review of Indoor Experiments. International journal of environmental research and public health, 16(23), 4739. https://doi.org/10.3390/ijerph16234739
    Johnson, A. J., Steele, J., Russell, G. B., Moran, R., Fredericks, K. P., & Jennings, S. G. (2009). Decreasing pediatric patient anxiety about radiology imaging tests: prospective evaluation of an educational intervention. Journal of child health care : for professionals working with children in the hospital and community, 13(4), 370–382. https://doi.org/10.1177/1367493509344826
    Kang, H., & Ruike, Z. (2018). Analysis on The Emotional Design of Children's Medicine Packaging. Advances in Social Science, Education and Humanities Research (ASSEHR), 184.
    Kazdin, A. E. (2000). Encyclopedia of psychology (Vol. 2, pp. 10517-106). American Psychological Association (Ed.). Washington, DC: American Psychological Association.
    Kearns, C., & Kearns, N. (2020). The role of comics in public health communication during the COVID-19 pandemic. Journal of visual communication in medicine, 43(3), 139-149.
    Lankston, L., Cusack, P., Fremantle, C., & Isles, C. (2010). Visual art in hospitals: case studies and review of the evidence. Journal of the Royal Society of Medicine, 103(12), 490–499. https://doi.org/10.1258/jrsm.2010.100256
    Lee, J. M., Baek, J., & Ju, D. Y. (2018). Anthropomorphic Design: Emotional Perception for Deformable Object. Frontiers in psychology, 9, 1829. https://doi.org/10.3389/fpsyg.2018.01829
    Lee, J., Lee, J., Lim, H., Son, J. S., Lee, J. R., Kim, D. C., & Ko, S. (2012). Cartoon distraction alleviates anxiety in children during induction of anesthesia. Anesthesia and analgesia, 115(5), 1168–1173. https://doi.org/10.1213/ANE.0b013e31824fb469
    Lorenz, K., & Martin, R. (1971). Studies in animal and human behaviour. British Journal for the Philosophy of Science, 22(1).
    Maiocchi, M. M., & Shafieyoun, Z. (2022). Emotional Design and the Healthcare Environment. Springer.
    Mascots. (n.d.). International University Sports Federation. Retrieved from https://www.fisu.net/media/fisu-brand/mascots
    McAndrew, F. T. (1993). Environmental psychology. Thomson Brooks/Cole Publishing Co.
    McCracken, L. M. (1997). “Attention” to pain in persons with chronic pain: A behavioral approach. Behavior therapy, 28(2), 271-284.
    Nanda, U., Chanaud, C., Nelson, M., Zhu, X., Bajema, R., & Jansen, B. H. (2012). Impact of visual art on patient behavior in the emergency department waiting room. The Journal of emergency medicine, 43(1), 172-181.
    Norman, D. A. (2007). Emotional Design: Why We Love (or Hate) Everyday Things.
    Pati, D., & Nanda, U. (2011). Influence of positive distractions on children in two clinic waiting areas. HERD, 4(3), 124–140. https://doi.org/10.1177/193758671100400310
    Peterson, C. (1999). Personal control and well-being. in D. Kahneman, E. Diener & N. Schwarz (Eds.), Well-Being: The Foundations of Hedonic Psychology (pp. 288–301). New York, NY, USA: Russell Sage Foundation.
    Richman, L. S., Kubzansky, L., Maselko, J., Kawachi, I., Choo, P., & Bauer, M. (2005). Positive emotion and health: going beyond the negative. Health psychology : official journal of the Division of Health Psychology, American Psychological Association, 24(4), 422–429. https://doi.org/10.1037/0278-6133.24.4.422
    Ronald T. Azuma; A Survey of Augmented Reality. Presence: Teleoperators and Virtual Environments 1997; 6 (4): 355–385.
    Sareen, J., Cox, B. J., Clara, I., & Asmundson, G. J. (2005). The relationship between anxiety disorders and physical disorders in the U.S. National Comorbidity Survey. Depression and anxiety, 21(4), 193–202. https://doi.org/10.1002/da.20072
    Segerstrom, S. C., Taylor, S. E., Kemeny, M. E., & Fahey, J. L. (1998). Optimism is associated with mood, coping, and immune change in response to stress. Journal of personality and social psychology, 74(6), 1646–1655. https://doi.org/10.1037//0022-3514.74.6.1646
    Shimizu, K., Nakaya, N., Saito-Nakaya, K., Akechi, T., Ogawa, A., Fujisawa, D., Sone, T., Yoshiuchi, K., Goto, K., Iwasaki, M., Tsugane, S., & Uchitomi, Y. (2015). Personality traits and coping styles explain anxiety in lung cancer patients to a greater extent than other factors. Japanese journal of clinical oncology, 45(5), 456–463. https://doi.org/10.1093/jjco/hyv024
    Small, D. (2010). Subjectified: personification as a design strategy in visual communication (Doctoral dissertation, Massachusetts Institute of Technology).
    Smith, S. M., Nichols, T. E., Vidaurre, D., Winkler, A. M., Behrens, T. E., Glasser, M. F., Ugurbil, K., Barch, D. M., Van Essen, D. C., & Miller, K. L. (2015). A positive-negative mode of population covariation links brain connectivity, demographics and behavior. Nature neuroscience, 18(11), 1565–1567. https://doi.org/10.1038/nn.4125
    Sweeny, K. (2012). Waiting well: Tips for navigating painful uncertainty. Social and Personality Psychology Compass, 6(3), 258-269.
    Taylor, S. E., & Brown, J. D. (1988). Illusion and well-being: A social psychological perspective on mental health. Psychological Bulletin, 103, 193–210.
    Trentman, T. L., Cornidez, E. G., Wilshusen, L. L., Chang, Y. H., Seamans, D. P., Rosenfeld, D. M., Freeman, J. A., & Chien, J. J. (2013). Patient satisfaction in an academic chronic pain clinic. Pain practice : the official journal of World Institute of Pain, 13(5), 372–379. https://doi.org/10.1111/papr.12004
    Triberti, S., Chirico, A., La Rocca, G., & Riva, G. (2017). Developing Emotional Design: Emotions as Cognitive Processes and their Role in the Design of Interactive Technologies. Frontiers in psychology, 8, 1773.
    Weber F. S. (2010). The influence of playful activities on children's anxiety during the preoperative period at the outpatient surgical center. Jornal de pediatria, 86(3), 209–214. https://doi.org/10.2223/JPED.2000
    What is the purpose of Art? (2022) Eden Gallery. Retrieved from https://www.eden-gallery.com/news/what-is-the-purpose-of-art
    Wolfe, J. M., & Horowitz, T. S. (2017). Five factors that guide attention in visual search. Nature Human Behaviour, 1(3), 1-8.
    Wood, M. (2019). The potential for anthropomorphism in communicating science: Inspiration from Japan. Cultures of Science, 2(1), 23-34
    Zareifopoulos, N., Bellou, A., Spiropoulou, A., & Spiropoulos, K. (2019). Prevalence, Contribution to Disease Burden and Management of Comorbid Depression and Anxiety in Chronic Obstructive Pulmonary Disease: A Narrative Review. COPD, 16(5-6), 406–417. https://doi.org/10.1080/15412555.2019.1679102

    下載圖示
    QR CODE