簡易檢索 / 詳目顯示

研究生: 張育嘉
Chang, Yu-Chia
論文名稱: 包容性領導與員工建言行為之關係──工作塑造之中介效果
Inclusive Leadership and Employee Voice Behavior: The Mediating Role of Job Crafting
指導教授: 陳怡靜
Chen, Mavis Yi-Ching
口試委員: 謝慧賢
Hsieh, Hui-Hsien
許書瑋
Hsu, Ryan Shuwei
陳怡靜
Chen, Mavis Yi-Ching
口試日期: 2023/07/03
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 70
中文關鍵詞: 包容性領導員工建言行為工作塑造促進型建言抑制型建言
英文關鍵詞: inclusive leadership, employee voice behavior, job crafting, promotive voice, prohibitive voice
DOI URL: http://doi.org/10.6345/NTNU202301035
論文種類: 學術論文
相關次數: 點閱:104下載:25
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本研究的目的為探討包容性領導與員工建言行為的關係,以及工作塑造在包容性領導與員工建言行為之間的中介效果。本研究採便利取樣法,針對臺灣地區不限行業別的全職工作者進行網路問卷調查。資料蒐集分為兩階段,最終獲得有效問卷338份。研究結果顯示:(1)包容性領導與提升結構工作資源具有正向關係;(2)包容性領導與提升社會工作資源具有正向關係;(3)包容性領導與提升挑戰工作需求的正向關係未獲支持;(4)提升結構工作資源與促進型建言、抑制型建言具有正向關係;(5)提升社會工作資源與促進型建言、抑制型建言的正向關係未獲支持;(6)提升挑戰工作需求與促進型建言、抑制型建言具有正向關係;(7)提升結構工作資源在包容性領導與促進型建言、抑制型建言間具有中介效果;(8)提升社會工作資源在包容性領導與促進型建言、抑制型建言間的中介效果未獲支持;(9)提升挑戰工作需求在包容性領導與促進型建言、抑制型建言間的中介效果未獲支持。

    The purpose of this study is to investigate the impact of inclusive leadership on employee voice behavior, and the mediating effect of job crafting between inclusive leadership and employee voice behavior. This study adopted a convenience sampling method and two-wave survey design to collect data on full-time workers in Taiwan across all industries. Finally, we obtained a final sample of 338 participants. Results show that (1) inclusive leadership was positively related to increasing structural job resources; (2) inclusive leadership was positively related to increasing social job resources; (3) the positive relationship between inclusive leadership and increasing challenging job demands was not supported; (4) increasing structural job resources was positively related to promotive voice and prohibitive voice; (5) the positive relationship between increasing social job resources, promotive voice and prohibitive voice was not supported; (6) increasing challenging job demands was positively related to promotive voice and prohibitive voice; (7) increasing structural job resources significantly mediated the relationship between inclusive leadership, promotive voice and prohibitive voice; (8) the mediating effect of increasing social job resources between inclusive leadership, promotive voice and prohibitive voice was not supported; (9) the mediating effect of increasing challenging job demands between inclusive leadership, promotive voice and prohibitive voice was not supported.

    中文摘要 i ABSTRACT iii 目 錄 v 表 次 vii 圖 次 ix 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第二章 文獻探討 5 第一節 包容性領導 5 第二節 工作塑造 10 第三節 員工建言行為 15 第四節 各變項間之關係 19 第三章 研究方法 25 第一節 研究假設與研究架構 25 第二節 研究對象 27 第三節 研究工具 29 第四節 資料分析法 35 第四章 資料分析 37 第一節 驗證性因素分析 37 第二節 相關分析 39 第三節 假設驗證 41 第五章 結論與建議 45 第一節 研究結果討論 45 第二節 理論意涵 47 第三節 管理意涵 49 第四節 研究限制與未來研究建議 50 參考文獻 53 一、中文部分 53 二、外文部分 53 附  錄 63 附錄一 第一階段問卷 65 附錄二 第二階段問卷 69

    一、中文部分
    王誼臻(2012)。轉換型領導與部屬工作績效:探討部屬多元適應性特質的干擾效果及部屬多元適配知覺的中介效果[未出版之碩士論文]。國立中山大學。
    李詩涵(2017)。員工知覺工作意義與員工建言行為的關係:轉化型領導的干擾效果[未出版之碩士論文]。國立中山大學。
    彭台光、高月慈、林鉦棽(2006)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1),77-98。https://doi.org/10.6504/JOM.2006.23.01.05
    二、外文部分
    Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328. https://doi.org/10.1108/02683940710733115
    Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273-285. https://doi.org/10.1037/ocp0000056
    Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84(2), 191-215. https://doi.org/10.1037/0033-295X.84.2.191
    Botero, I. C., & Van Dyne, L. (2009). Employee voice behavior: Interactive effects of LMX and power distance in the United States and Colombia. Management Communication Quarterly, 23(1), 84-104. https://doi.org/10.1177/0893318909335415
    Brislin, R. W. (1970). Back-translation for cross-cultural research. Journal of Cross-Cultural Psychology, 1(3), 185-216. https://doi.org/10.1177/135910457000100301
    Carmeli, A., Reiter-Palmon, R., & Ziv, E. (2010). Inclusive leadership and employee involvement in creative tasks in the workplace: The mediating role of psychological safety. Creativity Research Journal, 22(3), 250-260. https://doi.org/10.1080/10400419.2010.504654
    Chen, S.-J., Wang, M.-J., & Lee, S.-H. (2018). Transformational leadership and voice behaviors: The mediating effect of employee perceived meaningful work. Personnel Review, 47(3), 694-708. https://doi.org/10.1108/PR-01-2017-0016
    Choi, S. B., Tran, T. B. H., & Kang, S.-W. (2017). Inclusive leadership and employee well-being: The mediating role of person-job fit. Journal of Happiness Studies, 18(6), 1877-1901. https://doi.org/10.1007/s10902-016-9801-6
    Choi, S. B., Tran, T. B. H., & Park, B. I. (2015). Inclusive leadership and work engagement: Mediating roles of affective organizational commitment and creativity. Social Behavior and Personality: an International Journal, 43(6), 931-943. https://doi.org/10.2224/sbp.2015.43.6.931
    Crant, J. M. (2000). Proactive behavior in organizations. Journal of Management, 26(3), 435-462. https://doi.org/10.1177/014920630002600304
    Dahlin, K. B., Weingart, L. R., & Hinds, P. J. (2005). Team diversity and information use. Academy of Management Journal, 48(6), 1107-1123. https://doi.org/10.5465/amj.2005.19573112
    Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50(4), 869-884. https://doi.org/10.5465/amj.2007.26279183
    Fang, Y.-C., Chen, J.-Y., Wang, M.-J., & Chen, C.-Y. (2019). The impact of inclusive leadership on employees’ innovative behaviors: The mediation of psychological capital. Frontiers in Psychology, 10, 1-11. https://doi.org/10.3389/fpsyg.2019.01803
    Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104
    Friede, G., Busch, T., & Bassen, A. (2015). ESG and financial performance: aggregated evidence from more than 2000 empirical studies. Journal of Sustainable Finance & Investment, 5(4), 210-233. https://doi.org/10.1080/20430795.2015.1118917
    Fuller, J. B., Barnett, T., Hester, K., Relyea, C., & Frey, L. (2007). An exploratory examination of voice behavior from an impression management perspective. Journal of Managerial Issues, 19, 134-151. https://www.jstor.org/stable/40601197
    George, D., & Mallery, P. (2019). IBM SPSS statistics 26 step by step: A simple guide and reference. Routledge.
    Guo, Y., Zhu, Y., & Zhang, L. (2020). Inclusive leadership, leader identification and employee voice behavior: The moderating role of power distance. Current Psychology, 41, 1301-1310. https://doi.org/10.1007/s12144-020-00647-x
    Hirschman, A. O. (1970). Exit, voice, and loyalty: Responses to decline in firms, organizations, and states. Harvard University Press.
    Hobfoll, S. E. (2001). The influence of culture, community, and the nested‐self in the stress process: Advancing conservation of resources theory. Applied Psychology, 50(3), 337-421. https://doi.org/10.1111/1464-0597.00062
    Hollander, E. (2009). Inclusive leadership: The essential leader-follower relationship. Routledge.
    Horwitz, S. K. (2005). The compositional impact of team diversity on performance: Theoretical considerations. Human Resource Development Review, 4(2), 219-245. https://doi.org/10.1177/1534484305275847
    Hsiung, H.-H. (2012). Authentic leadership and employee voice behavior: A multi-level psychological process. Journal of Business Ethics, 107(3), 349-361. https://doi.org/10.1007/s10551-011-1043-2
    Javed, B., Abdullah, I., Zaffar, M. A., ul Haque, A., & Rubab, U. (2019). Inclusive leadership and innovative work behavior: The role of psychological empowerment. Journal of Management & Organization, 25(4), 554-571. https://doi.org/10.1017/jmo.2018.50
    Jiang, J., Ding, W., Wang, R., & Li, S. (2020). Inclusive leadership and employees’ voice behavior: A moderated mediation model. Current Psychology, 41, 6395-6405. https://doi.org/10.1007/s12144-020-01139-8
    Jolly, P. M., & Lee, L. (2021). Silence is not golden: Motivating employee voice through inclusive leadership. Journal of Hospitality & Tourism Research, 45(6), 1092-1113. https://doi.org/10.1177/1096348020963699
    Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724. https://doi.org/10.5465/256287
    Lee, S. E., & Dahinten, V. S. (2021). Psychological safety as a mediator of the relationship between inclusive leadership and nurse voice behaviors and error reporting. Journal of Nursing Scholarship, 53(6), 737-745. https://doi.org/10.1111/jnu.12689
    LePine, J. A., & Van Dyne, L. (1998). Predicting voice behavior in work groups. Journal of Applied Psychology, 83(6), 853-868. https://psycnet.apa.org/doi/10.1037/0021-9010.83.6.853
    Liang, J., Farh, C. I., & Farh, J.-L. (2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal, 55(1), 71-92. https://doi.org/10.5465/amj.2010.0176
    Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. Academy of Management Annals, 5(1), 373-412. https://doi.org/10.5465/19416520.2011.574506
    Morrison, E. W. (2014). Employee voice and silence. Annual Review of Organizational Psychology and Organizational Behavior, 1, 173-197. https://doi.org/10.1146/annurev-orgpsych-031413-091328
    Morrison, E. W., & Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706-725. https://doi.org/10.5465/amr.2000.3707697
    Nembhard, I. M., & Edmondson, A. C. (2006). Making it safe: The effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams. Journal of Organizational Behavior, 27(7), 941-966. https://doi.org/10.1002/job.413
    Ng, T. W., & Feldman, D. C. (2013). Changes in perceived supervisor embeddedness: Effects on employees’ embeddedness, organizational trust, and voice behavior. Personnel Psychology, 66(3), 645-685. https://doi.org/10.1111/peps.12025
    Nishii, L. H., & Mayer, D. M. (2009). Do inclusive leaders help to reduce turnover in diverse groups? The moderating role of leader–member exchange in the diversity to turnover relationship. Journal of Applied Psychology, 94(6), 1412-1426. https://doi.org/10.1037/a0017190
    Parker, S. K., Bindl, U. K., & Strauss, K. (2010). Making things happen: A model of proactive motivation. Journal of Management, 36(4), 827-856. https://doi.org/10.1177/0149206310363732
    Patrício, L., & Franco, M. (2022). A systematic literature review about team diversity and team performance: Future lines of investigation. Administrative Sciences, 12(1), 1-24. https://doi.org/10.3390/admsci12010031
    Premeaux, S. F., & Bedeian, A. G. (2003). Breaking the Silence: The moderating effects of self‐monitoring in predicting speaking up in the workplace. Journal of Management Studies, 40(6), 1537-1562. https://doi.org/10.1111/1467-6486.00390
    Qi, L., & Liu, B. (2017). Effects of inclusive leadership on employee voice behavior and team performance: The mediating role of caring ethical climate. Frontiers in Communication, 2(8), 1-9. https://doi.org/10.3389/fcomm.2017.00008
    Qi, L., Liu, B., Wei, X., & Hu, Y. (2019). Impact of inclusive leadership on employee innovative behavior: Perceived organizational support as a mediator. PloS one, 14(2), 1-10. https://doi.org/10.1371/journal.pone.0212091
    Randel, A. E., Galvin, B. M., Shore, L. M., Ehrhart, K. H., Chung, B. G., Dean, M. A., & Kedharnath, U. (2018). Inclusive leadership: Realizing positive outcomes through belongingness and being valued for uniqueness. Human Resource Management Review, 28(2), 190-203. https://doi.org/10.1016/j.hrmr.2017.07.002
    Rudolph, C. W., Katz, I. M., Lavigne, K. N., & Zacher, H. (2017). Job crafting: A meta-analysis of relationships with individual differences, job characteristics, and work outcomes. Journal of Vocational Behavior, 102, 112-138. https://doi.org/10.1016/j.jvb.2017.05.008
    Rusbult, C. E., Farrell, D., Rogers, G., & Mainous III, A. G. (1988). Impact of exchange variables on exit, voice, loyalty, and neglect: An integrative model of responses to declining job satisfaction. Academy of Management Journal, 31(3), 599-627. https://doi.org/10.5465/256461
    Shore, L. M., Randel, A. E., Chung, B. G., Dean, M. A., Holcombe Ehrhart, K., & Singh, G. (2011). Inclusion and diversity in work groups: A review and model for future research. Journal of management, 37(4), 1262-1289. https://doi.org/10.1177/0149206310385943
    Stamper, C. L., & Dyne, L. V. (2001). Work status and organizational citizenship behavior: A field study of restaurant employees. Journal of Organizational Behavior, 22(5), 517-536. https://doi.org/10.1002/job.100
    Tims, M., Bakker, A. B., & Derks, D. (2012). Development and validation of the job crafting scale. Journal of Vocational Behavior, 80(1), 173-186. https://doi.org/10.1016/j.jvb.2011.05.009
    Tran, T. B. H., & Choi, S. B. (2019). Effects of inclusive leadership on organizational citizenship behavior: The mediating roles of organizational justice and learning culture. Journal of Pacific Rim Psychology, 13, 1-11. https://doi.org/10.1017/prp.2019.10
    Tucker, S., Chmiel, N., Turner, N., Hershcovis, M. S., & Stride, C. B. (2008). Perceived organizational support for safety and employee safety voice: The mediating role of coworker support for safety. Journal of Occupational Health Psychology, 13(4), 319-330. https://doi.org/10.1037/1076-8998.13.4.319
    Van Dyne, L., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41(1), 108-119. https://doi.org/10.5465/256902
    Van Dyne, L., Ang, S., & Botero, I. C. (2003). Conceptualizing employee silence and employee voice as multidimensional constructs. Journal of Management Studies, 40, 1359-1392. https://doi.org/10.1111/1467-6486.00384
    Van Knippenberg, D., & Mell, J. N. (2016). Past, present, and potential future of team diversity research: From compositional diversity to emergent diversity. Organizational Behavior and Human Decision Processes, 136, 135-145. https://doi.org/10.1016/j.obhdp.2016.05.007
    Veli Korkmaz A., van Engen M. L., Knappert L., Schalk R. (2022). About and beyond leading uniqueness and belongingness: A systematic review of inclusive leadership research. Human Resource Management Review. 32(4), 1-20. https://doi.org/10.1016/j.hrmr.2022.100894
    Wrzesniewski, A. (2003). Finding positive meaning in work. In K. S. Cameron, J. E. Dutton & R. E. Quinn (Eds.), Positive organizational scholarship: Foundations of a new discipline (pp. 296-308). Berrett-Koehler.
    Xie, J., Chu, X., Zhang, J., & Huang, J. (2014). Proactive personality and voice behavior: The influence of voice self-efficacy and delegation. Social Behavior and Personality: an International Journal, 42(7), 1191-1200. https://doi.org/10.2224/sbp.2014.42.7.1191
    Younas, A., Wang, D., Javed, B., & Haque, A. U. (2022). Inclusive leadership and voice behavior: The role of psychological empowerment. The Journal of Social Psychology, 163(2), 1-17. https://doi.org/10.1080/00224545.2022.2026283
    Zhang, F., & Parker, S. K. (2019). Reorienting job crafting research: A hierarchical structure of job crafting concepts and integrative review. Journal of Organizational Behavior, 40(2), 126-146. https://doi.org/10.1002/job.2332

    下載圖示
    QR CODE