研究生: |
李康瑗 Li, Kang-Yuan |
---|---|
論文名稱: |
The Role of Emotional Exhaustion on Salespersons' Job Performance as Moderated by Commensality The Role of Emotional Exhaustion on Salespersons' Job Performance as Moderated by Commensality |
指導教授: |
賴志樫
Lai, Chih-Chien |
口試委員: | 賴志樫 張媁雯 李栢浡 |
口試日期: | 2021/06/15 |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2021 |
畢業學年度: | 109 |
語文別: | 英文 |
論文頁數: | 69 |
英文關鍵詞: | emotional exhaustion, job performance, commensality, salesperson |
研究方法: | 調查研究 |
DOI URL: | http://doi.org/10.6345/NTNU202101200 |
論文種類: | 學術論文 |
相關次數: | 點閱:95 下載:27 |
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For salesperson, they are under high stress compared to other kinds of career; at the same time, they also stand emotional exhaustion from being turned down by customers repeatedly. It is crucial to figure out what factors in their daily life can help them reduce their fatigue and therefore improve their performance. Therefore, this study examines the relationship between emotional exhaustion, job performance, and the moderating effect of commensality. For fulfilling the research purpose, a questionnaire was designed and employed to collect data. The total number of collected valid samples is 418, and the research used SPSS 23 to conduct data analysis. The result shows that emotional exhaustion truly had negative impact on job performance; however, commensality doesn’t have moderating effect between them. On the other hand, for those individuals who are in the opposite situations with their willingness, the negative relationship between emotional exhaustion and job performance is stronger than those who are in the same situations with their willingness.
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