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研究生: 李康瑗
Li, Kang-Yuan
論文名稱: The Role of Emotional Exhaustion on Salespersons' Job Performance as Moderated by Commensality
The Role of Emotional Exhaustion on Salespersons' Job Performance as Moderated by Commensality
指導教授: 賴志樫
Lai, Chih-Chien
口試委員: 賴志樫 張媁雯 李栢浡
口試日期: 2021/06/15
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2021
畢業學年度: 109
語文別: 英文
論文頁數: 69
英文關鍵詞: emotional exhaustion, job performance, commensality, salesperson
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202101200
論文種類: 學術論文
相關次數: 點閱:95下載:27
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  • For salesperson, they are under high stress compared to other kinds of career; at the same time, they also stand emotional exhaustion from being turned down by customers repeatedly. It is crucial to figure out what factors in their daily life can help them reduce their fatigue and therefore improve their performance. Therefore, this study examines the relationship between emotional exhaustion, job performance, and the moderating effect of commensality. For fulfilling the research purpose, a questionnaire was designed and employed to collect data. The total number of collected valid samples is 418, and the research used SPSS 23 to conduct data analysis. The result shows that emotional exhaustion truly had negative impact on job performance; however, commensality doesn’t have moderating effect between them. On the other hand, for those individuals who are in the opposite situations with their willingness, the negative relationship between emotional exhaustion and job performance is stronger than those who are in the same situations with their willingness.

    ACKNOWLEGEMENT ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER Ⅰ INTRODUCTION 1 Background of the Study 1 Statement of the Problem 3 Purposes of the Study 4 Questions of the Study 4 Significance of the Study 4 Scopes of the Study 5 Definition of the Key Terms 6 CHAPTER Ⅱ LITERATURE REVIEW 7 Job Performance 7 Emotional Exhaustion 9 Conservation of Resource Theory 11 Emotional Exhaustion and Job Performance 13 Commensality 14 Emotional Exhaustion, Job Performance, and Commensality 16 CHAPTER Ⅲ METHODOLOGY 19 Research Framework 19 Research Procedure 21 Research Population and Sample 22 Research Instrument 23 Peer Review 28 Pilot Test 29 Reliability Analysis 29 Confirmatory Factor Analysis 30 Data Collection 30 Data Analysis 31 CHAPTER Ⅳ RESULTS AND DISCUSSIONS 33 Result of Descriptive Analysis 33 Relationship between Emotional Exhaustion and Job Performance 34 Relationships among All Variables 35 Moderating Effect of Commensality 36 Comparison of Commensality Behavior and Willingness 38 Summary 40 CHAPTER Ⅴ CONCLUSIONS AND SUGGESTIONS 41 Conclusions 41 Limitations 42 Implications for Practical Field 42 Suggestions for Future Research 44 REFERENCES 45 APPENDIX A: COVER LETTER 55 APPENDIX B: QUESTIONNAIRE 57 APPENDIX C: SURVEYCAKE QUESTIONNAIRE 63

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