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研究生: 何姵嬑
Ho, Pei-Yi
論文名稱: 員工混合辦公態度、工作滿意度與留任意願關係研究
The Relationship between Employees' Attitudes toward Hybrid Work, Job Satisfaction and Retention Intention
指導教授: 賴志樫
Lai, Chih-Chien
林坤誼
Lin, Kuen-Yi
口試委員: 林燦螢
Lin, Tsan-Ying
賴志樫
Lai, Chih-Chien
林坤誼
Lin, Kuen-Yi
口試日期: 2023/05/16
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系人力資源發展碩士在職專班
Department of Technology Application and Human Resource Development_Continuing Education Master's Program of Human Resource Development
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 99
中文關鍵詞: 混合辦公態度工作滿意度留任意願
英文關鍵詞: attitudes toward hybrid work, job satisfaction, retention intention
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202300514
論文種類: 學術論文
相關次數: 點閱:122下載:37
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  • 由於Covid-19疫情的崛起,企業被迫改變辦公模式,混合辦公模式逐漸成為一種新趨勢。本研究旨在探討員工在混合辦公模式的態度、工作滿意度與留任意願間的關係,並檢驗工作滿意度的中介效果。研究過程採用問卷來蒐集資料,以經濟部轄下科技產業研究發展相關之財團法人為研究對象。總共收到了415份正式問卷,其中有效問卷為385份,有效回收率為92.8%。研究資料的統計分析,主要採用信效度分析、描述性統計分析、皮爾森積差相關分析、階層迴歸分析和拔靴法分析等方法。獲得主要研究結論,包括:員工的混合辦公態度和留任意願之間沒有顯著相關性;員工的工作滿意度和留任意願之間存在顯著正向關係;員工的混合辦公態度和工作滿意度之間存在顯著正向關係,此外,員工的工作滿意度在混合辦公態度和留任意願兩者關係之間也具中介作用。依據研究結果,本研究也提出相關參考建議,供有關公司在實施混合辦公時參考,並期望有助於提升其員工的工作滿意度和留任意願。

    Due to the outbreak of Covid-19, companies have been forced to change their office models, and hybrid office models have gradually become a new trend. This study aims to explore the relationship between employees' attitudes towards hybrid office models, job satisfaction, and retention intentions, and to examine the mediating effect of job satisfaction. A questionnaire was used to collect data, and technology industry research and development-related foundations under the jurisdiction of the Ministry of Economic Affairs were used as the research subjects. A total of 415 formal questionnaires were received, of which 385 were valid, with an effective response rate of 92.8%. The statistical analysis of the research data mainly used methods such as reliability and validity analysis, descriptive statistics, Pearson correlation analysis, hierarchical regression analysis, and bootstrapping analysis. The main research conclusions include: there is no significant correlation between employees' attitudes towards hybrid office and retention intentions; there is a significant positive relationship between employees' job satisfaction and retention intentions; there is a significant positive relationship between employees' attitudes towards hybrid office and job satisfaction. Additionally, employees' job satisfaction also plays a mediating role in the relationship between attitudes towards hybrid office and retention intentions. Based on the research results, this study also proposes relevant reference suggestions for companies implementing hybrid office models, and hopes to help improve their employees' job satisfaction and retention intention.

    誌 謝 i 中文摘要 iii ABSTRACT v 目 錄 vii 表 次 ix 圖 次 xi 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 3 第三節 重要名詞釋義 4 第四節 研究範圍 4 第二章 文獻探討 5 第一節 混合辦公態度 5 第二節 工作滿意度 8 第三節 留任意願 10 第四節 相關研究 12 第三章 研究方法 15 第一節 研究架構與假設 15 第二節 研究對象 16 第三節 研究程序 17 第四節 研究工具 20 第五節 資料處理與分析 32 第四章 研究結果與討論 33 第一節 基本資料與各變項基本統計分析 33 第二節 混合辦公態度、留任意願與工作滿意度之關係 37 第三節 工作滿意度對混合辦公態度、留任意願之中介效果 40 第四節 綜合歸納 48 第五章 結論與建議 51 第一節 研究結論 51 第二節 研究限制 52 第三節 研究建議 53 參考文獻 57 一、中文部分 57 二、外文部分 59 附 錄 65 附錄一 網路問卷(預試稿) 67 附錄二 網路問卷畫面(預試) 71 附錄三 網路問卷畫面(正式) 86

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