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研究生: 吳惠親
Wu,Hui-Qin
論文名稱: 工作負荷對工作滿足之影響-以職家與家職衝突為中介
Assessing on the relationship among Workload, Work Family Conflict, Family Work Conflict and Job Satisfaction.
指導教授: 黃能堂
Huang, Neng-Tang
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 135
中文關鍵詞: 工作負荷工作滿足職家衝突家職衝突
英文關鍵詞: workload, job satisfaction, work-family conflict, family-work conflict
論文種類: 學術論文
相關次數: 點閱:124下載:10
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  • 2013年行政院人事行政總處中程施政計畫之重點項目提到「發揮內部控制功能,協助達成施政目標」,其績效指標為重點工作達成率,所以無論是私人企業或是公務機關,在員工須面對更有效率且人性化的龐大服務下,要如何使員工在工作中感到滿足進而自發性地為組織從事有力的行為。
    本研究將討論工作負荷、職家衝突與家職衝突與工作滿足之關係,並針對台中市政府員工進行立意取樣,以紙本問卷方式進行調查,共發放400份問卷,有效回收問卷375份,有效回收率為93%,本研究採用敘述統計分析、信度分析、變異數分析及迴歸分析等方法分析研究資料,研究結果發現工作負荷、職家衝突、家職衝突與工作滿足具有負向之影響;職家衝突在工作負荷與工作滿足具有完全中介效果;家職衝突在工作負荷與工作滿足具有部分中介效果。

    In 2013, Executive Yuan General Department of Personnel Administration is focused on the work of its performance indicators achievement rates. No matter the private enterprise or a public authority, the employees have to face more efficient and user-friendly service at large, how to make employees feel satisfied in their work for the organization and then spontaneously engage in effective behavior seems more important.
    This study explored the relationship among workload, work family conflict, family work conflict, and Job satisfaction. Purposive sampling was used to draw sample from the Taichung City Government. A total of 400 questionnaires were rent to the sample and 375 valid questionnairs were collected. The statistical methods such as descriptive statistic, reliability analysis, validity analysis, ANOVA and hierarchical regression were used to analyze the data. The results reveal that workload, work-family conflict, family-work conflict are negatively associated with job satisfaction. Work-family conflict may complete mediating effect on the relationship between workload and job satisfaction. Family-work conflict has a partial mediating effect on the relationship between workload and job satisfaction.
    Keyword: workload, work-family conflict, family-work conflict, job satisfaction

    中文摘要………………………………………………………………i 目 錄……………………………………………………………v 表 次……………………………………………………………vii 圖 次……………………………………………………………ix 第 一 章 緒論……………………………………………………1 第一節 研究背景與動機………………………………………1 第二節 研究目的與待答問題…………………………………3 第三節 研究範圍與限制…………………………………………6 第 二 章 文獻探討…………………………………………………9 第一節 工作負荷………………………………………………9 第二節 工作滿足………………………………………………18 第三節 職家衝突………………………………………………26 第四節 各變項間之相關性……………………………………43 第 三 章 研究設計與實施………………………………………47 第一節 研究架構與假設……………………………………47 第二節 研究方法……………………………………………53 第三節 研究步驟……………………………………………54 第四節 研究對象……………………………………………58 第五節 研究工具……………………………………………58 第六節 資料分析……………………………………………65 第 四 章 研究結果與分析………………………………………67 第一節 個人背景變項之描述性統計………………………67 第二節 個人變項對各構面之差異分析……………………72 第三節 相關分析……………………………………………85 第四節 多元迴歸分析…………………………………………86 第五節 階層迴歸分析…………………………………………89 第六節 假設檢驗結果彙整……………………………………92 第 五 章 結論與建議……………………………………………93 第一節 研究結論………………………………………………93 第二節 研究限制與建議………………………………………95 參考文獻……………………………………………………………95 一、中文部分……………………………………………………97 二、外文部分…………………………………………………101 附 錄………………………………………………………………113 附錄一 問卷初稿……………………………………………115 附錄二 內容效度修正對照表………………………………121 附錄三 正式問卷……………………………………………131

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