研究生: |
伊帕瑞 Pari Iral |
---|---|
論文名稱: |
Investigating the Influence of Organizational Commitment, Organizational Citizenship Behavior and Knowledge Sharing on Organizational Innovation in the Public Sector Employees in Papua New Guinea Investigating the Influence of Organizational Commitment, Organizational Citizenship Behavior and Knowledge Sharing on Organizational Innovation in the Public Sector Employees in Papua New Guinea |
指導教授: |
盧承杰
Lu, Cheng-Chieh |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2018 |
畢業學年度: | 106 |
語文別: | 英文 |
論文頁數: | 66 |
中文關鍵詞: | organizational commitment 、knowledge sharing 、organizational citizenship behavior 、organizational innovation 、social capital |
英文關鍵詞: | organizational commitment, knowledge sharing, organizational citizenship behavior, organizational innovation, social capital |
DOI URL: | http://doi.org/10.6345/THE.NTNU.GIHRD.015.2018.F06 |
論文種類: | 學術論文 |
相關次數: | 點閱:162 下載:24 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
Organizational innovation (OI) is one of the key drivers of productivity. It is regarded as the major source of wealth creation and competitive advantage. In an increasingly competitive global economy, organizational innovation is crucial in efficiency savings and helping create conditions conducive for economic success. Papua New Guinea Public Sector is the key implementer of government agendas and policies and organizational innovation is crucial for its success. This study investigates the quantitative relationship among organizational commitment (OC), organizational citizenship behavior (OCB) and knowledge sharing (KS) on OI. The research model was empirically tested using Statistical Package for the Social Sciences (SPSS) and the results revealed that organizational commitment and organizational citizenship behavior positively influenced knowledge sharing and organizational innovation. Furthermore, knowledge sharing partially mediated the relationship of organizational commitment and organizational citizenship behavior with organizational innovation. Based on these results, a number theoretical and practical implications are discussed, and suggestions for further research are presented.
REFERENCES
Alam, S. S., Abdullah, Z., Ishak, N. A., & Zain, Z. M. (2009). Assessing knowledge sharing behavior among employees in SMEs: An empirical study. International Business Research, 2(2), 115-122.
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance, and normative commitment to the organization. Journal of Occupational Psychology, 63(3), 1–18.
Argote, L., & Ingram, P. (2000). Knowledge transfer: A basis for competitive advantage in firms. Organizational Behavior and Human Decision Processes, 82(1), 150-169.
Aulawi, H., Sudirman, I., Suryadi, K., & Govindaraju, R. (2009). Knowledge sharing behavior, antecedent and their impact on the individual innovation capability. Journal of Applied Sciences Research, 5(12), 2238-2245.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
Barquin, R. C. (2001). What is knowledge management: Knowledge and Innovation. Journal of the KMCI, 1(2), 127-143.
Bartlett, K. R. (2001). The relationship between training and organizational commitment: A study in the health care field. Human Resource Development Quarterly, 12(4), 335-352.
Bartol, K. M., & Srivastava, A. (2002). Encouraging knowledge sharing: The role of organizational reward systems. Journal of Leadership & Organizational Studies, 9(1), 64-76.
Battisti, G., & Stoneman, P. (2010). How innovative are UK firms? Evidence from the fourth UK community innovation survey on synergies between technological and organizational innovations. British Journal of Management, 21(1), 187-206.
Becker, H. S. (1960). Notes on the concept of commitment. American Journal of Sociology, 66(1), 32-40.
Bergman, M. E. (2006). The relationship between affective and normative commitment: Review and research agenda. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 27(5), 645-663.
Black, D. H., & Synan, C. D. (1997). The learning organisation: the sixth discipline. Management Accounting: Magazine for Chartered Management Accountants, 75(10), 70-72.
Bock, G. W., Zmud, R. W., Kim, Y. G., & Lee, J. N. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 87-111.
Borman, W. C., & Motowidlo, S. M. (1993). Expanding the criterion domain to include elements of contextual performance. Personnel Selection in Organizations; San Francisco, CA: Jossey-Bass.
Brachos, D., Kostopoulos, K., Eric Soderquist, K., & Prastacos, G. (2007). Knowledge effectiveness, social context and innovation. Journal of Knowledge Management, 11(5), 31-44.
Chadwick-Jones, J. K. (1976). Social exchange theory: Its structure and influence in social psychology. London: Academic Press.
Chang, H. S. (2008). Increasing hotel customer value through service quality cues in Taiwan. The Service Industries Journal, 28(1), 73-84.
Chang, S. C., & Lee, M. S. (2008). The linkage between knowledge accumulation capability and organizational innovation. Journal of Knowledge Management, 12(1), 3-20.
Chattopadhyay, P. (1999). Beyond direct and symmetrical effects: The influence of demographic dissimilarity on organizational citizenship behavior. Academy of Management Journal, 42(3), 273-287.
Chen, Z. X., & Francesco, A. M. (2000). Employee demography, organizational commitment, and turnover intentions in China: Do cultural differences matter? Human Relations, 53(6), 869-887.
Chiang, Y. H., & Hung, K. P. (2010). Exploring open search strategies and perceived innovation performance from the perspective of inter‐organizational knowledge flows. R&D Management, 40(3), 292-299.
Cummings, J. N. (2004). Work groups, structural diversity, and knowledge sharing in a global organization. Management Science, 50(3), 352-364.
Daft, R. L. (1978). A dual-core model of organizational innovation. Academy of Management Journal, 21(2), 193-210.
Damanpour, F. (1991). Organizational innovation: A meta-analysis of effects of determinants and moderators. Academy of Management Journal, 34(3), 555-590.
Damanpour, F., & Aravind, D. (2012). Managerial innovation: Conceptions, processes, and antecedents. Management and Organization Review, 8(2), 423-454.
Damanpour, F., & Evan, W. M. (1984). Organizational innovation and performance: the problem of" organizational lag". Administrative Science Quarterly, 392-409.
Damanpour, F., Szabat, K. A., & Evan, W. M. (1989). The relationship between types of innovation and organizational performance. Journal of Management Studies, 26(6), 587–601.
D'Amato, A., & Herzfeldt, R. (2008). Learning orientation, organizational commitment and talent retention across generations: A study of European managers. Journal of Managerial Psychology, 23(8), 929-953.
Darroch, J. (2003). Developing a measure of knowledge management behaviors and practices. Journal of Knowledge Management, 7(5), 41-54.
Darroch, J., & McNaughton, R. (2002). Examining the link between knowledge management practices and types of innovation. Journal of Intellectual Capital, 3(3), 210-222.
Davenport, T. H. (1997). Ten principles of knowledge management and four case studies. Knowledge and Process Management, 4(3), 187-208.
Denzin, N. K., & Lincoln, Y. S. (1998). Major paradigms and perspectives. Strategies of Qualitative Inquiry, NYK Denzin and YS Lincoln, (eds.) Sage Publication, Thousand Oaks.
Department of Personnel Management: Papua New Guinea. (2015, October 08). Retrieved November 01, 2017, from http://www.dpm.gov.pg/about/about-us.php.
De Vries, R. E., Van den Hooff, B., & de Ridder, J. A. (2006). Explaining knowledge sharing: The role of team communication styles, job satisfaction, and performance beliefs. Communication Research, 33(2), 115-135.
Dougherty, D., Munir, K., & Subramaniam, M. (2002). Technology flows in practice: Managing the human side of organizational technology. Working Paper, Rutgers University, Newark, NJ.
Drucker, P. F. (1993). The rise of the knowledge society. Wilson Quarterly, 17(2), 52-71.
Ehrhart, M. G., Bliese, P. D., & Thomas, J. L. (2006). Unit-level OCB and unit effectiveness: Examining the incremental effect of helping behavior. Human Performance, 19(2), 159-173.
Eisenberg, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75(1), 51-59.
Ellinger, A. E., Musgrove, C. C. F., Ellinger, A. D., Bachrach, D. G., Baş, A. B. E., & Wang, Y. L. (2013). Influences of organizational investments in social capital on service employee commitment and performance. Journal of Business Research, 66(8), 1124-1133.
Eren, E. (1982). Innovation policy in businesses: innovation in theory and practice. Istanbul University Faculty of Business Administration.
Evans, R., & Reiche, S. (2008). Imperfect commitment and the revelation principle: The multi-agent case with transferable utility. Economics Letters, 99(3), 611-614.
Gachter, S., von Krogh, G., & Haefliger, S. (2010). Initiating private-collective innovation: The fragility of knowledge sharing. Research Policy, 39(7), 893-906.
Gates, R., McDaniel, C., & Braunsberger, K. (2000). Modeling consumer health plan choice behavior to improve customer value and health plan market share. Journal of Business Research, 48(3), 247-257.
Goh, S. C. (2002). Managing effective knowledge transfer: an integrative framework and some practice implications. Journal of Knowledge Management, 6(1), 23-30.
Grant, S., & Quiggin, J. (1997). Strategic Trade Policy under Uncertainty: Sufficient Conditions for the Optimality of Ad Valorem, Specific and Quadratic Trade Taxes. International Economic Review, 187-203.
Gupta, A. K., & Govindarajan, V. (2000). Knowledge management's social dimension: Lessons from Nucor Steel. MIT Sloan Management Review, 42(1), 71-85.
Gurteen, D. (1999). Creating a knowledge sharing culture. Knowledge Management Magazine, 2(5), 1-4.
Hackett, R. D., Bycio, P., & Hausdorf, P. A. (1994). Further assessments of Meyer and Allen’s (1991) three-component model of organizational commitment. Journal of Applied Psychology, 79(1), 15–23.
Hall, H. (2001). Input-friendliness: motivating knowledge sharing across intranets. Journal of Information Science, 27(3), 139-146.
Hamel, G. (2009). Moon shots for management. Harvard Business Review, 87(2), 91-98.
Hamel, G., & Prahalad, C. K. (1993). Strategy as stretch and leverage. Harvard Business Review, 71(2), 75-84.
Handfield-Jones, H., Michaels, E., & Axelrod, B. (2001). Talent management: A critical part of every leader's job. Ivey Business Journal, 66(2), 53-53.
Heffner, M., & Sharif, N. (2008). Knowledge fusion for technological innovation in organizations. Journal of Knowledge Management, 12(2), 79-93.
Hendriks, P. (1999). Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Journal of Knowledge Management, 6(2), 91-105.
Hidding, G. J., & Shireen, C. (1998). Anatomy of a learning organization: Turning knowledge into capital at organizational culture. Training and Development, 8(3), 50-52.
Hislop, D. (2003). Linking human resource management and knowledge management via commitment: A review and research agenda. Employee Relations, 25(2), 182-202.
Hoepfl, M. C. (1997). Choosing qualitative research: A primer for technology education researchers.
Holste, J. S., & Fields, D. (2010). Trust and tacit knowledge sharing and use. Journal of Knowledge Management, 14(1), 128-140.
Hom, P. W., Tsui, A. S., Wu, J. B., Lee, T. W., Zhang, A. Y., Fu, P. P., & Li, L. (2009). Explaining employment relationships with social exchange and job embeddedness. Journal of Applied Psychology, 94(2), 277-288.
Hoof, B. V. D., Ridder, J. D., & Aukema, E. (2004). The eagerness to share: Knowledge sharing, ICT and social capital. Working Paper, Amsterdam School of Communication Research, University of Amsterdam, The Netherlands.
Hrebiniak, L. G., & Alutto, J. A. (1972). Personal and role-related factors in the development of organizational commitment. Administrative Science Quarterly, 555-573.
Hunt, C. (1999). Candlesticks and faces: aspects of lifelong learning. Studies in the Education of Adults, 3(2), 197-209.
Ipe, M. (2003). Knowledge sharing in organizations: A conceptual framework. Human Resource Development Review, 2(4), 337-359.
Jantunen, A. (2005). Knowledge-processing capabilities and innovative performance: an empirical study. European Journal of Innovation Management, 8(3), 336-349.
Jaros, S. J., Jermier, J. M., Koehler, J. W., & Sincich, T. (1993). Effects of continuance, affective, and moral commitment on the withdrawal process: An evaluation of eight structural equation models. Academy of Management Journal, 36(5), 951-995.
Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 256-282.
Joppe, G. (2000). Testing reliability and validity of research instruments. Journal of American Academy of Business Cambridge, 4(1/2), 49-54.
Katz, D. (1964). The motivational basis of organizational behavior. Systems Research and Behavioral Science, 9(2), 131-146.
Kelley, H. H., Thibaut, J. W., Radloff, R., & Mundy, D. (1962). The development of cooperation in the" minimal social situation". Psychological Monographs: General and Applied, 76(19), 1-5.
Koys, D. J. (2001). The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: A unit‐level, longitudinal study. Personnel Psychology, 54(1), 101-114.
Lee, E. M., Endres, S. P., Chowdhury, S. K., & Alam, I. (2007). Tacit knowledge sharing, self-efficacy theory, and application to the Open Source community. Journal of Knowledge Management, 11(3), 92-103.
Lefebvre, V. M., Sorenson, D., Henchion, M., & Gellynck, X. (2016). Social capital and knowledge sharing performance of learning networks. International Journal of Information Management, 36(4), 570-579.
Lemon, M., & Sahota, P. S. (2004). Organizational culture as a knowledge repository for increased innovative capacity. Technovation, 24(6), 483-498.
Liebowitz, J. (2001). Knowledge management and its link to artificial intelligence. Expert Systems with Applications, 20(1), 1-6.
Liebowitz, J. (2002). Facilitating innovation through knowledge sharing: a look at the US Naval Surface Warfare Center-Carderock Division. Journal of Computer Information Systems, 42(5), 1-6.
Lin, H. F. (2007). Knowledge sharing and firm innovation capability: an empirical study. International Journal of Manpower, 28(3/4), 315-332.
Lin, N. (1999). Social networks and status attainment. Annual Review of Sociology, 25(1), 467-487.
Luchak, A. A., & Gellatly, I. R. (2007). A comparison of linear and nonlinear relations between organizational commitment and work outcomes. Journal of Applied Psychology, 92(3), 786-793.
Lundvall, B. Å., & Nielsen, P. (2007). Knowledge management and innovation performance. International Journal of Manpower, 28(3/4), 207-223.
MacKenzie, D., & Wajcman, J. (1999). The social shaping of technology. Open University Press.
MacKinnon, D. P., Fairchild, A. J., & Fritz, M. S. (2007). Mediation analysis. Annual Review of Psychology, 58, 593-614.
Mahdiuon, R., Ghahramani, M., & Sharif, A. R. (2010). Explanation of organizational citizenship behavior with personality. Procedia-Social and Behavioral Sciences, 5, 178-184.
Makino, S., & Inkpen, A. (2003). Knowledge seeking FDI and learning across borders. In M. Easterby-Smith & M. Lyles (Eds.), Handbook of Organizational Learning and Knowledge Management (pp. 233-252). Malden, MA: Blackwell.
Mascitelli, R. (2000). From experience: harnessing tacit knowledge to achieve breakthrough innovation. Journal of Product Innovation Management: An International Publication of the Product Development and Management Association, 17(3), 179-193.
Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin 108(2), 171-194.
McKenzie, J., Truc, A., & Winkelen, C. (2001). Winning commitment for knowledge management initiatives. Journal of Change Management, 2(2), 115-127.
Meyer, J. P., & Allen, N. J. (1991). A there-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89.
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538-542.
Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11(3), 299-326.
Miller, D., & Friesen, P. H. (1983). Strategy‐making and environment: the third link. Strategic Management Journal, 4(3), 221-235.
Mol, M. J., & Birkinshaw, J. (2009). The sources of management innovation: When firms introduce new management practices. Journal of Business Research, 62(12), 1269-1280.
Naami, A., & Shokrkon, H. (2003). The simple and multiple relationships of the organizational justice with job satisfaction in an industrial organization. Journal of Education and Psychology, 11(1-2), 57-70.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23, 242-266.
Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford university press.
Nooteboom, B. (2000). Learning by interaction: absorptive capacity, cognitive distance and governance. Journal of Management and Governance, 4(1-2), 69-92.
OECD. (2005). OECD factbook 2005: Economic, Environmental and Social Statistics. Paris: OECD.
OECD EUROSTAT. Oldham G. R., Cummings E. (1996),"Employee Creativity: Personal and contextual Factors at Work". Academy of Management Journal, 3(4), 607-634.
O'Reilly, C. A., & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71(3), 492-512.
Organ, D. W. (1988). A restatement of the satisfaction-performance hypothesis. Journal of Management, 14(4), 547-557.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82(2), 262-269.
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107-142.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and
empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563.
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122-139.
Polanyi, M. (1966). The logic of tacit inference. Philosophy, 41(155), 1-18.
Rappaport, A., Bancroft, E., & Okum, L. (2003). The aging workforce raises new talent management issues for employers. Journal of Organizational Excellence, 23(1), 55-66.
Renzl, B. (2008). Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation. Omega, 36(2), 206-220.
Ryu, S., Ho, S. H., & Han, I. (2003). Knowledge sharing behavior of physicians in hospitals. Expert Systems with Applications, 25(1), 113-122.
Salaman, G., & Storey, J. (2002). Managers’ theories about the process of innovation. Journal of Management Studies, 39(2), 147-165.
Scandura, T. A., & Graen, G. B. (1984). Moderating effects of initial leader–member exchange status on the effects of a leadership intervention. Journal of Applied Psychology, 69(3), 428-430.
Schnake, M., Dumler, M.P. & Cochran, D.S. (1993). The Relationship Between traditional' leadership, 'super' leadership, and organizational citizenship behavior. Group and Organization Management, 18(3), 352-365.
Senge, P. M. (1998). The practice of innovation. Leader to Leader, 18(9), 16-22.
Slack, F. J., Orife, J. N., & Anderson, F. P. (2010). Effects of commitment to corporate vision on employee satisfaction with their organization: An empirical study in the United States. International Journal of Management, 27(3), 421-450.
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653-654.
Stenmark, D. (2001, August). The relationship between information and knowledge. In Proceedings of IRIS (Vol. 24, pp. 11-14).
Stewart, J. J. (1989). Optimization of parameters for semi-empirical methods II. Applications. Journal of Computational Chemistry, 10(2), 221-264.
Storey, C., & Kelly, D. (2002). Innovation in services: the need for knowledge management. Australasian Marketing Journal, 10(1), 59-70.
Subramaniam, M., & Youndt, M. A. (2005). The influence of intellectual capital on the types of innovative capabilities. Academy of Management Journal, 48(3), 450-463.
Szulanski, G. (1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic Management Journal, 17(S2), 27-43.
Teece, D. J. (1998). Capturing value from knowledge assets: The new economy, markets for know-how, and intangible assets. California Management Review, 40(3), 55-79.
Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533.
Tidd, J., Bessant, J., & Pavitt, K. (2005). Managing innovation integrating technological, market and organizational change. John Wiley and Sons Ltd.
Tsai, W. (2001). Knowledge transfer in intra-organizational networks: Effects of network position and absorptive capacity on business unit innovation and performance. Academy of Management Journal, 44(5), 996-1004.
Tsai, W., & Ghoshal, S. (1998). Social capital and value creation: The role of intrafirm networks. Academy of Management Journal, 41(4), 464-476.
Ueno, S., & Sekaran, U. (1992). The influence of culture on budget control practices in the USA and Japan: An empirical study. Journal of International Business Studies, 23(4), 659-674.
Van den Hooff, B., de Ridder, J., & Aukema, E. (2004). Exploring the eagerness to share knowledge: the role of social capital and ICT in knowledge sharing. Social Capital and Information Technology, 7, 163-186.
Von Krogh, G. (2003). Knowledge sharing and the communal resource. The Blackwell Handbook of Organizational Learning and Knowledge Management, 372-392.
Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115-131.
Watson, G. W., & Papamarcos, S. D. (2002). Social capital and organizational commitment. Journal of Business and Psychology, 16(4), 537-552.
West, M. A., & Anderson, N. R. (1996). Innovation in top management teams. Journal of Applied Psychology, 81(6), 680-687.
Xinyan, Z., & Xin, Z. (2006). Moderating effects of organizational justice to knowledge-based psychological ownership and knowledge sharing. Proceedings of the 8th International Conference on Innovation & Management (pp. 875-879).
Xu, J., Houssin, R., Caillaud, E., & Gardoni, M. (2010). Macro process of knowledge management for continuous innovation. Journal of Knowledge Management, 14(4), 573-591.
Yan, J., & Sorenson, R. L. (2003). Collective entrepreneurship in family firms: the influence of leader attitudes and behaviors. New England Journal of Entrepreneurship, 6(2), 37-51.