簡易檢索 / 詳目顯示

研究生: 黃惠靜
Huang, Hui-Ching
論文名稱: 探討科學研究機構運用社群媒體之宣傳成效—以Open House宣傳活動為例
A study of the communication effectiveness of social media: using the Open House campaign of a scientific research institute as an example
指導教授: 沈永正
Shen, Yung-Cheng
學位類別: 碩士
Master
系所名稱: 高階經理人企業管理碩士在職專班(EMBA)
Executive Master of Business Administration
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 30
中文關鍵詞: 科學傳播社群媒體消費者反應層級模式(AIDA)宣傳成效科學研究機構
英文關鍵詞: science communication, social media, AIDA Model, publicity effectiveness, scientific research institution
DOI URL: http://doi.org/10.6345/NTNU202000662
論文種類: 學術論文
相關次數: 點閱:143下載:20
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 大眾媒體提供科學知識,引導我們理解關注;民眾透過媒體、參與科學活動認識科學。科學研究機構藉由媒體傳播科學知識,尤其新興社群媒體出現後,為傳遞科學知識、宣傳科學活動,帶來更豐富多元的選擇和服務,雙向、互動、共享的特性,使得科學傳播行銷手法更為推陳出新。
    本研究好奇,科學研究機構將社群媒體作為自媒體,在舉辦科學外展活動—Open House宣傳活動時,社群對於科學研究機構宣傳效果是否有正向幫助、若有宣傳幫助則幫助何在。因此,社群媒體對平台之貼文層級與用戶反應層級的關係、對應訊息內容傳達的達成性、社群媒體平台與傳統媒體相比,其互動與功效性、社群媒體吸引民眾之關注性及忠誠度維持等,均為本研究關心的問題。
    利用研究發現,討論如何善用內容,可強化宣傳成效。本研究以個案Facebook粉絲專頁,運用經典的消費者反應層級模式AIDA分類宣傳活動之貼文及各類回應,經過分析與對應,研究重要結果如下:
    一、從粉絲數、活動總參觀人數及宣傳活動之貼文的各類回應數逐年增加的趨勢來看,社群媒體正向幫助科學研究機構宣傳及維持活動熱度。
    二、提高宣傳活動貼文之AIDA層級,可推升回應層級,為活動帶來更好的宣傳效果。
    三、Facebook留言及標註功能,擴大機構與用戶及用戶之間的互動,營造社群感,有助於提升宣傳成效。
    社群媒體的特性帶來貼文及留言互動的結果,為活動暖身及保持熱度,拉抬活動人氣及宣傳效果,對於科學研究機構傳活動有正向幫助。

    Mass media have become the most prominent channel for the public to gain knowledge about science and to participate in scientific activities. This research aims to explore how scientific research institutions disseminate scientific knowledge and engage with general public through media, especially social media characterizing with two-way, interactive, and innovative communication.
    It takes an annual Open House campaign as an example to examine how the research institution makes use of social media and to what extent social media have benefitted the publicity and interaction with the public. By applying AIDA Model, a classical model useful for understanding consumer response and thus communication effectiveness, this research gathers, categorizes, and analyzes posts as well as responses, mainly on Facebook Fan page, from users in relation to the one-day activity.
    This study points out that, despite a nascent trend, social media have made an impact on promoting activities and engaging with potential participants. Key results of the study are as follows:
    1. Social media have played a significant role in promoting activities and maintaining publicity of scientific research institutions. Evidence can be observed through the trend of increasing number of fans, total number of visitors to the event, and the number of various responses to the posts of promotional activities.
    2. Elevation of the level of campaign post according to AIDA model can promote the response level and bring better publicity effect for the activity.
    3. Facebook message and annotation functions have been seen to improve the effectiveness of publicity, expand the interaction between organization and end users, and create a sense of community.
    This research concludes that social media have the potential of enhancing interaction, warming up and maintaining the activity, raising the popularity and publicity effect of the event, and will positively help the scientific research institutions to spread the event.

    第一章 緒論 1 第一節 研究背景 1 第二節 研究動機與目的 3 第三節 研究流程 5 第二章 文獻回顧 8 第一節 AIDA反應層級模式 8 第二節 社群媒體屬性與運用 10 第三節 科學傳播與社群媒體的關係 14 第四節 科學外展對科學傳播的重要性 15 第三章 研究方法與研究步驟 17 第一節 研究方法與研究對象 17 第二節 研究步驟 21 第四章 研究結果與討論 22 第一節 研究結果 22 第二節 討論 23 第五章 結論 27 參考文獻 28

    一、中文文獻
    天下雜誌(2019)。【奧美觀點】康寶濃湯如何一次搜刮川普和碧昂絲的粉絲?。12月26日。資料來源:https://www.cw.com.tw/index.php/article/article.action?template=transformers&from=search&id=5098331。
    王薪惠、林煥祥、洪瑞兒(2018)。臺灣公民科技素養、科學興趣及科學參與之探討。教育科學研究期刊。
    江淑琳、張瑜倩(2016)。更民主的科學溝通:科學類博物館實踐公眾參與科學之角色初探。傳播研究與實踐,6:1 [民 105.01],頁199-227。
    施伯燁(2014)。社群媒體-使用者研究之概念、方法與方法論初探。傳播研究與實踐,4(2), 頁207-227。
    行銷管理(十五版)(徐世同、楊景傅編譯)(2017)。臺北市:華泰文化。(原書出版年:2016年)。
    莊育寧(2017)。社群網路時代的參與編輯:台灣小編的新聞再混合與新聞守門過程實踐。中國文化大學新聞暨傳播學院新聞學系碩士論文,未出版。臺北市。
    黃俊儒、簡妙如(2010)。在科學與媒體的接壤中所開展之科學傳播研究:從科技社會公民的角色及需求出發。新聞學研究(105),頁127-166。
    錢佳玥(2018)。社群問答平台中科學專家的傳播效果之研究—以知乎為例。政治大學傳播學院傳播碩士學位學程學位論文,未出版。臺北市。

    二、英文文獻
    Brossard, D., & Lewenstein, B. V. (2009). A critical appraisal of models of public understanding of science: Using practice to inform theory. In Communicating Science (pp. 25-53): Routledge.
    Burns, T. W., O'Connor, D. J., & Stocklmayer, S. M. (2003). Science communication: a contemporary definition. Public Understanding of Science, 12(2), 183-202.
    Cheng, I. N. Y., Chan, J. K. Y., Kong, S. S. Y., & Leung, K. M. Y. (2016). Effectiveness and obstacle of using Facebook as a tool to facilitate student-centred learning in higher education. Paper presented at the Asia-Pacific Forum on Science Learning & Teaching.
    Cho, M., Schweickart, T., & Haase, A. (2014). Public engagement with nonprofit organizations on Facebook. Public Relations Review, 40(3), 565-567.
    Einsiedel, E. F. (2008). Public participation and dialogue. Handbook of Public Communication of Science and Technology, 173-184.
    Gauchat, G. (2011). The cultural authority of science: Public trust and acceptance of organized science. Public Understanding of Science, 20(6), 751-770.
    Hall, S. J. (2014). How Higher Education Institutions Utilize Social Media.
    Hassan, S., Nadzim, A., Zaleha, S., & Shiratuddin, N. (2015). Strategic use of social media for small business based on the AIDA model. Procedia-Social and Behavioral Sciences, 172, 262-269.
    Idris, J., & Rahman, S. S. A. (2017). Aida Model, Social Media Marketing and Decision to Patronize of Muslim Friendly Hotel. Journal of Management & Muamalah, 7(2), 3-15.
    Kato-Nitta, N. (2013). The influence of cultural capital on consumption of scientific culture: A survey of visitors to an open house event at a public scientific research institution. Public Understanding of Science, 22(3), 321-334.
    Kato-Nitta, N., Maeda, T., Iwahashi, K., & Tachikawa, M. (2018). Understanding the public, the visitors, and the participants in science communication activities. Public Understanding of Science, 27(7), 857-875.
    Leng, H. (2012). The use of Facebook as a marketing tool by private educational institutions in Singapore. International Journal of Technology and Educational Marketing (IJTEM), 2(1), 14-25.
    Phua, J., Jin, S. V., & Kim, J. J. (2017). Gratifications of using Facebook, Twitter, Instagram, or Snapchat to follow brands: The moderating effect of social comparison, trust, tie strength, and network homophily on brand identification, brand engagement, brand commitment, and membership intention. Telematics and Informatics, 34(1), 412-424.
    Robbins, G., Delaney, M., Conaty, C., & Gabrys, R. (2012). Engaging learners outside the classroom walls: Preliminary evaluation of three informal STEM education programs at NASA Goddard Space Flight Center, Greenbelt, MD USA 20771. Paper presented at the EGU General Assembly Conference Abstracts.
    Schäfer, M. S. (2009). From public understanding to public engagement: An empirical assessment of changes in science coverage. Science Communication, 30(4), 475-505.
    Siddike, M., Kalam, A., & Kiran, K. (2015). Marketing of academic library services through social networking sites: Implications of electronic word-of-mouth. Education for Information, 31(3), 143-159.

    下載圖示
    QR CODE