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研究生: 李文瀚
Li, Wen-Han
論文名稱: 人智互動應用於數位產品設計之創作研究-以智慧記帳應用程式為例
A Study of Applying Human-AI Design Guideline on Designing AI Personal Finance & Money Mobile App
指導教授: 梁桂嘉
Liang, Kuei-Chia
口試委員: 簡佑宏
Chien, Yu-Hung
許言
Hsu, Yen
口試日期: 2021/06/22
學位類別: 碩士
Master
系所名稱: 設計學系設計創作碩士在職專班
Department of Design_Continuing Education Master's Program of Creative Practice in Design
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 80
中文關鍵詞: 人工智慧人智互動數位產品設計記帳應用程式
英文關鍵詞: Artificial Intelligence, Human-AI Interaction, Digital Product Design, Finance App
研究方法: 個案研究法文件分析法內容分析法
DOI URL: http://doi.org/10.6345/NTNU202100762
論文種類: 學術論文
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  • 人工智慧技術發展的熱潮,同時為商業市場的應用帶來了蓬勃發展,也為使用者介面、體驗的設計帶來了機遇和挑戰。在數位產品設計實務中,將人工智慧導入在產品的設計之中,提升效用的同時也帶來了互動的改變。首先梳理數位產品設計、人機互動與互動設計的文獻脈絡,並且瞭解人工智慧的技術特性。接著將專家學者所提出之人智互動設計指南,進行歸納與分析提出人智互動的六個設計指標,藉由個案研究分析指標的實際應用案例。最後以智慧記帳應用程式作為創作,透過創作的分析與討論,記錄實際應用人智互動指標於數位產品設計的過程。本研究將人智互動指南歸納為以下六個設計指標:(1)使用者需求和人工智慧技術優勢的交集,並為數據負責;(2)透過概念模式設定對應和期待;(3)合宜、更像人的表達方式與簡化理解;(4)提供理由與解釋;(5)反饋的價值與設計獎勵;(6)定義與修補錯誤與和控制權的平衡。有了技術的知識背景和專家學者所提出的指南,在設計創作上的應用會讓設計師更清楚明瞭自己為何而設計,因為知道每個指標背後的目的,在流程與介面設計上能夠安排的更精確,進而使互動的體驗更加完整,不僅能妥善運用人工智慧技術的特性,更彰顯了「智慧」的所在。

    The development of Artificial Intelligence (AI) technology has brought about a boom in commercial applications, as well as opportunities and challenges in the design of user interfaces and experiences. In the experience of digital product design, the introduction of artificial intelligence into the design of products has brought about changes in interaction while enhancing the effectiveness. First, we will review the literature on digital product design, human-computer interaction and interactive design, and understand the technical characteristics of AI. Then, we summarize and analyze the guidelines for human-AI interaction design proposed by experts and propose six design indicators, and analyze the actual application cases of the indicators through case studies. Finally, a personal finance & money mobile app is used as the creation to record the actual application of the human-AI interaction indicators in digital product design through analysis and discussion of the creation. This study summarizes the guidelines for human-AI interaction into six design metrics: (1) the intersection of user needs and the advantages of artificial intelligence technology, and accountability for the data; (2) setting responses and expectations through conceptual models; (3) appropriate, more human-like expressions and simplified understanding; (4) providing reasons and explanations; (5) the value of feedback and design incentives; and (6) defining and fixing the balance between error and control. With the knowledge background of technology and the guidelines proposed by experts, the application of design creation will allow designers to understand more clearly why they are designing, because they know the purpose behind each indicator, they can arrange the process and interface design more precisely, and then make the interactive experience more complete, not only to properly use the characteristics of AI technology, but also to highlight where the “smart" lies.

    第壹章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 2 第三節 研究方法與步驟 2 第四節 研究架構與流程 3 第五節 研究範圍與限制 4 第貳章 文獻探討 5 第一節 數位產品設計 5 第二節 人機互動與互動設計 7 第三節 人工智慧與人智互動 12 第四節 人智互動設計指南 17 第參章 研究方法與結果 27 第一節 文獻分析 28 第二節 個案研究 38 第肆章 設計創作與討論 47 第一節 設計創作重點與流程 47 第二節 智慧記帳應用程式設計概念 48 第三節 智慧記帳應用程式設計創作 53 第四節 小結 72 第五節 設計創作畢業聯展 73 第伍章 結論與建議 75 參考文獻 79

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