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研究生: 周奕伶
Chou, Sandy Yi-Ling
論文名稱: Developing Intercultural Training Program for Employees in Multicultural Workplaces
Developing Intercultural Training Program for Employees in Multicultural Workplaces
指導教授: 張媁雯
Chang, Wei-Wen
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2017
畢業學年度: 105
語文別: 英文
論文頁數: 89
中文關鍵詞: intercultural competenceintercultural training programmulticultural workplacesexperiential learning theory (ELT)
英文關鍵詞: intercultural competence, intercultural training program, multicultural workplaces, experiential learning theory (ELT)
DOI URL: https://doi.org/10.6345/NTNU202203057
論文種類: 學術論文
相關次數: 點閱:124下載:10
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  • (無中文摘要)

    The increasing migration and movement of people create more interactions from interpersonal to international as well as the increasing conflicts and prejudices in society. Workplaces are composed by people from different backgrounds and diverse characteristics, how to handle the cultural shock, differences between values and language barriers becomes critical for organizations. Having employees with sufficient skills and intercultural competence to work effectively is a significant challenge. In response to the needs of cultivating talents in global market, intercultural training has been advocated as a mean to facilitate effective intercultural interactions and to equip individuals with intercultural competence in dealing with diverse challenges. Although several types of training programs have been developed, people still argued on the effectiveness of training. This study aims at developing an effective intercultural training program for employees in multicultural workplaces. This study made a hypothesis as participants will demonstrate an improvement on CQ and effectiveness of communication after receiving the designed training program. The training program was evaluated after implementation. Needs assessment and a quasi-experimental design on the training program with pre- & post-survey were included in this study. Experiential learning theory played as an innovative strategy in structuring the training program. The program managers from TaiwanICDF and employees in organizations were the participants in this study because of the similar characteristics of work experiences in multicultural workplaces. The results of this study showed that after taking the designed training program, (1) participants have better ability to carry out appropriate reactions in intercultural settings (behavioral CQ). (2) They perform better on overall intercultural communication and with good approachability, openness, and overall comfort level while conversing during the interactions (Interaction Relaxation). (3) The design of needs assessment helps training program in meeting participants’ needs. (4) Training embedded with experiential learning theory can enhance the efficacy of training.

    TABLE OF CONTENTS ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES VI CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 3 Research Purpose 4 Research Questions 5 Significance of the Study 5 Definition of Terms 6 CHAPTER II LITERATURE REVIEW 9 Intercultural Competence Development 9 Employees in Multicultural Workplace 16 Training Program Development 18 CHAPTER III RESEARCH METHODS 25 Research Approach 25 Research Framework 26 Research Procedure 27 Research Participants and Criteria 32 Data Collection 33 Data Analysis 35 CHAPTER IV DATA ANALYSIS & RESULTS 37 Training Needs Assessment and Program Development 39 Descriptive Statistics 47 Correlations Analysis 53 ANCOVA Analysis 56 Paired T-test 62 Summary and Discussion 67 CHAPTER V CONCLUSION & RECOMMENDATION 71 Conclusion 71 Research Limitations 72 Recommendations for Practitioners 73 Suggestions for Future Research 74 REFERENCES 76 APPENDIX A: NEEDS ASSESSMENT SURVEY 82 APPENDIX B: PRE- & POST-SURVEY QUESTIONNAIRE 84

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