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研究生: 鮮皓
Xian Hao
論文名稱: 臺北市大安區漢堡炸雞速食店對智障者支持性就業之意見調查研究
Interview Survey of Hambuger Fried Chicken Companies about Supported Employment to People with Mental Retardation at Da-An Area in Taipei
指導教授: 馮丹白
Feng, Dan-Pai
學位類別: 碩士
Master
系所名稱: 工業教育學系
Department of Industrial Education
畢業學年度: 87
語文別: 中文
論文頁數: 140
中文關鍵詞: 臺北市大安區漢堡炸雞店支持性就業意見調查研究智障者
英文關鍵詞: Taipei, Da-An Area, Hambuger Fried Chicken Companies, Supported Employment, Interview Survey, Mental Retardation
論文種類: 學術論文
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  • 中文摘要
    本研究目的主要在調查台北市大安區漢堡炸雞店對智障支持性就業之配合程度,以為提高漢堡炸雞店對於智障者支持性就業之參與。研究方法採訪問調查法,研究工具為研究者自編之調查問卷,研究對象為各店之主管(店長、經理等)共計22人。主要結論如下:
    1.各店長(經理)對「有薪給的工作」所能做之配合程度和支持性就業原本意涵相去甚遠,若試圖讓智障者以「試用員工」之身分進入漢堡炸雞店內工作,除非在試用時期(3~7天)內表現達成工作之要求標準,才能符合「有薪給的工作」之標準。
    2.各店長(經理)等主管大多認為智障員工最適合從事的工作為清潔工作,且會在該項工作中和他人產生互動。能提供每週20小時以上之工作時數者約三成,在昇遷管道上對智障員工還是以調整薪資但不晉昇為多數。
    3.各店長(經理)等主管對持續性的支持所能配合之程度由高至低依序為「鼓勵同仁與其互動」、「智障者亦參與公司所安排的休閒活動」、「提供公司員工參與智障者的工作訓練」、「定期和就服員討論其工作情形」、「試者接納智障員工的異常行為」。
    4.各店長(經理)等主管對於支持性就業所提供之服務項目態度多為正面,且大多表示相當重要。
    5.支持性就業誘因中以「社會福利機構能隨時提供相關協助」、「能提昇社會形象,建立良好的社會關係」具最高之吸引程度。「智障員工的流動率較低」及「智障員工的薪資完全不用公司負擔」為中低程度之吸引力,「智障員工之薪水較低」則完全不具吸引力。

    Abstract
    The main purpose of this study was to investigate hamburger fried chicken companies, whether they were willing to conform their companies operations to supported employment with mental retardation. By this research I hope that companies in this sector will make more use of mental retarded people. Da-An area in Taipei forms the domain of this research. The method that was used was a face-to-face questionnaire administration, which was held among 22 managers。
    This results of this study were as followed:
    1. When comparing how managers operate in coordination-conditions like「pay for work」with the original intention of supported employment, it became clear that these intentions were substantially different. A requirement for allowing mental retarded people to work into this sector is that they must able to reach a standard working level within a trial period of three to seven days.
    2. Most managers think that people with mental retardation are more suited for sanitary work and that they can interact easier with each other during their work. Generally 30% of these food-and-drink sector companies can provide over 20 hours of work each week. Most opinions on mental retarded personnel were that they could get an increase in wage, but that it wasn't possible for them to promote in office.
    3. The degree for supported employment, that most managers can accept, is listed from high to low as encouraging 'normal' colleagues to interact with them, encouraging mental retarded personnel to participate in fellow workers leisure time activities and encouraging them to accept maybe to them abnormal behavior, but which is normal to us.
    4. Every manager, who is using supported employment, is positively minded about the social services that he/she receives and is of opinion that these services are very important.
    5. The two most attractive factors for using supported employment are that public welfare institutions are able to give assistance to them immediately. And that it would promote the companies image in its community and its relation with it. That mental retarded personnel have a low rate of mobility and that companies don't have to pay for their work were middle-low attractive power. Lastly, that mental retarded personnel have low salaries was the least attractive power.

    總 目 錄 頁次 中文摘要 I 英文摘要 III 表目錄 VII 圖目錄 XI 第一章 緒論 p1 第一節 研究動機與目的 p1 第二節 待答問題 p5 第三節 名詞釋義 p6 第二章 文獻探討 p 7 第一節 智障定義與分類 p 7 第二節 支持性就業之相關理論及內涵 p11 第三節 支持性就業所面臨之困難及解決之道 p 23 第四節 雇主參與支持性就業之相關研究 p34 第三章 研究設計 p 39 第一節 研究架構 p39 第二節 研究方法與步驟 p39 第三節 資料分析 p 51 第四章 結果與討論 p 52 第一節 對智障者支持性就業所能配合之程度 p52 第二節 支持性就業之服務項目 p89 第三節 支持性就業之誘因 p 98 第四節 其他相關問題討論 p116 第五章 結論與建議 p119 第一節 結論 p119 第二節 建議 p124 參考文獻 127 一、中文部份 p127 二、英文部份 p129 附錄 p137

    一、中文部分
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    江明曄(民85) 中重度智能障礙者之支持性就業。特教園丁,12卷1期,頁18-23。
    行政院勞工委員會職業訓練局(民83) 殘障者支持性就業服務工作優良專輯。台北:行政院勞委會職訓局。
    行政院衛生署公告.衛生署醫字第八七○一○三七三號,衛生署公報 第二十七卷 第十三號 頁42(民87)。
    何華國(民78) 殘障者支恃性就業之實施。特教園丁,5卷1期,頁1-6。
    吳武典(民79) 工商企業機構對殘障者職業訓練及就業輔導之意見調查研究。特殊教育研究學刊,6期,頁39-64。
    吳武典(民83) 台北市民間工商企業機構僱用殘障者意願調查研究。特殊教育研究學刊,10期,頁75-101。
    李崇信(民72) 中重度智能不足者的職業教育。特殊教育季刊,9期,頁16-20。
    林千惠(民82) 美國殘障者支持性就業模式現況探討。中華民國啟智教育會刊,10期,頁23-29。
    林宏熾(民87) 從美國1990年代身心障礙者相關法案談我國身心障礙者之專銜服務與立法規劃。社會福利,134期,25-35頁。
    邱滿艷譯(民82) 如何為殘障學生提供就業機會~兼談美國阿拉巴馬州的FAST計劃。就業與訓練雙月刊,11卷2期,頁85-86。
    邱滿豔譯(民82) 支持性就業-殘障者工作的大好機會。就業與訓練,11卷1期,頁7-14。
    孫淑柔(民83) 支持性就業面面觀。特殊教育,51期,頁23-28。
    張正芬(民79) 殘障者家屬對殘障者職業訓練及就業輔導之意見調查。特殊教育研究季刊,6期,頁87-114。
    許天威(民83) 特殊教育通論-特殊兒童的心理及教育。台北:五南。
    陳文順(民84) 身心障礙者之雇用問題。就業與訓練,13卷3期,頁77-81。
    陳榮華(民78) 建立國中啟智班畢業生職業輔導體系之研究。特殊教育研究學刊,5期,頁31-80。
    陳燕禎譯(民78) 智障者支持性就業安置手冊。台北:內政部社會司編印。
    陳靜江、林千惠、邱上真、黃招換、胡若瑩、曾明玲(民83) 支持性就業輔導教材。高雄:高雄市智障者福利促進會。
    陳靜江等(民84) 殘障者社區化就業輔導模式之發展與成效分析第一階段成果報告。台北:行政院勞委會職業訓練局。
    殘障者支恃性就業服務工作手冊(民81)。台北:第一兒童發展中心編印。
    馮素蓮(民84) 台灣省定額定用殘障者狀況調查報告分析。社會福利,121期,頁39-48。
    楊瑛(民85) 心智障礙者司法權益暨經濟安全保障研討會會議實錄。台北:中華民國智障者總會編,頁15-20。
    趙麗華(民82) 台灣地區實施智障者支持性就業模式現況及相關問題之探討。國立台灣師範大學特殊教育研究所碩士論文。
    蔡宏昭(民79) 殘障者職訓機構的角色、難題與突破。特殊教育季刊,35期,17-21頁。
    謝建全(民81) 智障者支持性就業問題之探討。特教園丁,8卷4期,頁11-16。
    雙溪啟智文教基金會(民83) 智能障礙:定義、分類暨支持輔助系統工作手冊,頁22-28。

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    Bishop, K.D., & Falvey, M.A. (1989). Employment skill. In M.A. Falvey(ed)(2ed),Community Based Curriculum : instructional strategies for students with severe handicaps . Baltimore:Paulth Brookes.
    Bourbeau, P. E. (1989). Mobile work crews. An approach to achieve long-term supported employment. In P.Wehman, & J. Kregel (Eds.), Supported employment for persons with disabilities. Focus on excellence (pp.83-94). N.Y. : Human Science Press.
    Bumham, S.C., Housley, W.F.(1992). People in Work: Perceptions of Employers, Service Providers and Students who Are Mentally Retarded and Learning Disabled .Career Development for Exceptional Individuals, V15(1), pp.101-108.(ERIC Document Reproduction Service No. 449 993)
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    Gruenhagen, K. A. (1982). Attitudes of Fast Food Restaurant Manager towards Hiring the Mentally Retarded: A survey. Career Development for Exceptional Individuals, V5(2),pp.98-105.( ERIC Document Reproduction Service No. EJ 272 715)
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    Heal, L. W., And Others(1988). A comparison of Successful and Unsuccessful Placement of Secondary Students with Mental Handicaps into Competitive Employment .Paper Presented at the Annual Meeting of the American Association on Mental Retardation (112th ,Washington ,DC, Mary 29-June 2).(ERIC Document Reproduction Service No. ED 305 811)
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