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研究生: 盧美蒨
Lu, Mei-Chian
論文名稱: ChatGPT 作為工作聯盟:心理賦能與自我效能的增進
ChatGPT as Working Alliance : Enhancing Psychological Empowerment and Self-Efficacy
指導教授: 張晏榕
Chang, Yen-Jung
口試委員: 張晏榕
Chang, Yen-Jung
游易霖
Yu, Yi-Lin
王慧婷
Wang, Hui-Ting
口試日期: 2024/07/12
學位類別: 碩士
Master
系所名稱: 圖文傳播學系碩士在職專班
Department of Graphic Arts and Communications_Continuing Education Master's Program of Graphic Arts and Communications
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 115
中文關鍵詞: ChatGPT心理賦能自我效能工作聯盟
英文關鍵詞: ChatGPT, Psychological Empowerment, Self-efficacy, Working Alliance
研究方法: 個案研究法深度訪談法半結構式訪談法
DOI URL: http://doi.org/10.6345/NTNU202401338
論文種類: 學術論文
相關次數: 點閱:71下載:5
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  • ChatGPT是新興的技術與工具,深入或大規模的研究尚稱稀少;相關話題熱度雖居高不下,但多半聚焦於工具性,往往忽略ChatGPT具備深聊能力,是不折不扣的「聊天機器人」。基此,本研究旨在探查ChatGPT對心靈健康的促進潛力,請6位受試者設定長期目標,使用ChatGPT作為任務輔助工具一個月;再透過深度訪談、量表評分及統計檢定討論其在提升心理賦能與自我效能方面扮演的角色。統計檢定顯示,ChatGPT介入後,用戶的心理賦能及自我效能確有顯著提升;比對訪談內容,發現ChatGPT能鼓舞用戶,使其建立信心。搭配專案回報機制,可增加用戶的動力、耐心、自律、執行力、掌控感與後設認知。與ChatGPT的良好對話可緩解負面情緒,提升心理賦能。此外, 心理賦能及自我效能增進效益,受用戶「與ChatGPT的情感連結度」、「認可ChatGPT的能力」及「認真執行計畫」三面向的程度影響。

    ChatGPT is an emerging technology and tool, with in-depth or large-scale research still relatively rare. While the topic remains highly popular, most discussions focus on its utility, often overlooking ChatGPT's deep conversation capabilities, making it a genuine "chatbot." Therefore, this study aims to explore the potential of ChatGPT in promoting mental health. Six participants were asked to set long-term goals and use ChatGPT as a task assistance tool for one month. Through in-depth interviews, scale ratings, and statistical tests, the study examines the role ChatGPT plays in enhancing psychological empowerment and self-efficacy.Statistical tests show significant improvement in users' psychological empowerment and self-efficacy after ChatGPT intervention. Comparing interview content, it was found that ChatGPT can encourage users and build their confidence. The project reporting mechanism can increase users' motivation, patience, self-discipline, execution, sense of control, and metacognition. Good conversations with ChatGPT can alleviate negative emotions and enhance psychological empowerment. Furthermore, the benefits of enhancing psychological empowerment and self-efficacy are influenced by the extent of users' "emotional connection with ChatGPT," "recognition of ChatGPT's capabilities," and "seriousness in executing plans."

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 3 第三節 名詞解釋 3 第四節 研究範圍 5 第五節 研究流程 5 第二章 文獻探討 7 第一節 心理賦能的增進與相關研究 7 第二節 自我效能的增進與相關研究 11 第三節 工作聯盟與相關研究 14 第四節 ChatGPT與相關研究 16 第五節 ChatGPT與焦點解決短期諮商 19 第三章 研究方法 29 第一節 研究架構 32 第二節 研究設計 32 第三節 研究對象 33 第四節 研究工具 34 第五節 研究實施 40 第六節 訪談資料處理與分析 42 第七節 研究倫理 43 第八節 信實度檢核 43 第四章 研究結果與討論 45 第一節 受訪者人格特質 45 第二節 訪談資料分析 47 第三節 受訪者統計檢定結果 79 第五章 研究結論與建議 95 第一節 研究結論 95 第二節 研究建議與限制 97 參考文獻 99 一、中文文獻 99 二、英文文獻 104 附錄 114

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