簡易檢索 / 詳目顯示

研究生: 林惠敏
Lin, Hui-Ming
論文名稱: 企業實施教育訓練委外考量因素之研究
A Study on the Consideration of The enterprises use the Training Outsourcing
指導教授: 余鑑
Yu, Chien
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 118
中文關鍵詞: 委外教育訓練委外考量因素
英文關鍵詞: outsourcing, training outsourcing, considerations
論文種類: 學術論文
相關次數: 點閱:248下載:48
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本研究旨在探討企業實施教育訓練委外之考量因素。採行質化之多重個案研究法進行研究,以訪談法收集資料,共訪談六家個案公司,將訪談內容整理為逐字稿,並進行分析與討論,歸納之研究結果如下:
    一、企業實施教育訓練委外之目的可分為六種,分別是成本效益、運用顧問公司資源、學習顧問公司專業能力、學習外部知識轉化為內部所需、借重外部權威以提昇員工素質、尋求未來合作機會。
    二、企業教育訓練委外之課程,可分為管理類、專業類、一般類課程。
    三、企業教育訓練流程之委外,可分為五個步驟,分別是分析、設計、發展、執行、評鑑。
    四、企業實施教育訓練委外之考量因素可分為四個面向,分別是顧問公司、企業經營、訓練資源、企業背景之考量。遴選顧問公司所考量之因素包括形象、專業、講師、服務、夥伴關係、溝通、成本;企業經營考量因素包括策略、主管是否支持、企業文化、訓練效益;訓練資源考量包括內部資源是否充足、訓練人員是否可負擔、時間效益及課程內容;企業背景考量有產業、企業規模、成立年數。
    五、企業在實施教育訓練委外時,所遭遇之困難,包括講師授課方面問題、顧問公司溝通方面問題,以及對訓練單位之影響。

    The purpose of this study was to find out the considerations when the enterprises use the outsourcing on training. By using the method of Multiple Case Studies, the researcher interviewed with the HR staffs of six case enterprises and recorded the interviewing process. After analyzing the records of interview, some conclusions were generalized as follows:
    1. The purposes of using the training outsourcing are six: the cost benefit, using the resources of consulting companies, learning the specialty of consulting companies, learning the external knowledge and making necessary transform action, upgrading the quality of employees by external authority and the future opportunity to cooperate with other enterprises.
    2. The course types of training outsourcing include management, specialty and general.
    3. The process of training outsourcing is to analyze, design, develop, implement and evaluate.

    4. There are four dimensions of the considerations when the enterprises apply the training outsourcing: consulting companies, the operation of enterprises, training resources and company’s background. The considerations for selecting a consulting company include the company’s image, specialty, instructors, services, partnership, communication, and the cost. The considerations of the company’s operation include the strategy, whether the boss support or not, the organization culture and the effectiveness of training. The considerations of training resources include the sufficiency of inner resource, the training staffs’ work load and time. The considerations of company’s background includes business type, the company size, and how long does it established.
    5. The barriers for implementation of training outsourcing are: instructor’s teaching, the communication between the organization and consulting companies, and the influences on training department units of the enterprise.

    中文摘要 I 英文摘要 III 目 錄 V 表 次 VII 圖 次 IX 第一章  緒論 1 第一節 研究背景與動機 1 第二節 研究目的 5 第三節 研究範圍與限制 6 第四節 重要名詞詮釋 7 第二章  文獻探討 9 第一節 教育訓練之內涵 9 第二節 教育訓練委外之內涵 16 第三節 企業教育訓練委外之考量因素 27 第三章  研究設計與實施 41 第一節 研究方法 41 第二節 研究步驟 44 第三節 研究對象 46 第四節 資料蒐集工具 48 第五節 資料分析 49 第四章  研究發現與討論 53 第一節 個案公司背景 53 第二節 受訪公司實施教育訓練委外之內容 63 第三節 企業實施教育訓練委外之考量因素 72 第四節 企業實施教育訓練委外所遭遇之困難 85 第五章  結論與建議 93 第一節 結論 93 第二節 建議 102 參考文獻 107 一、中文部份 107 二、英文部份 109 附 錄 113 附錄一 訪談邀請函 113 附錄二 訪談同意書 114 附錄三 訪談大綱 115 附錄四 訪談逐字稿範例 117

    一、中文部份
    王文科(2002)。教育研究法。台北:五南。
    王清旺(2002)。台灣大型企業人才培訓與委外培訓之研究。台灣科技大學管理研究所碩士論文,未出版,台北。
    吳思華(1997)。策略九說。台北:麥田。
    李玉玲(1997)。資訊委外樂章響起。資訊與管理,199,20-22。
    李志祥(1999)。企業人力資源管理活動委外之研究。中興大學企業管理學系碩士論文,未出版,台中。
    李隆盛、黃同圳(2000)。人力資源發展。台北:師大書苑。
    李誠(2000)。人力資源管理的十二堂課。台北:天下文化。
    李宜萍(2005)。訓練無用論?管理雜誌,360,74-93。
    亞太教育訓練網(2005)。http://www.asia-learning.com/
    委外新趨勢,行政承包業崛起(2001)。商業週刊,733,146-148。
    委外趨勢有沒有矯枉過正?(2001)。世界經理文摘,183,14-15。
    尚榮安(譯)(2001)。Yin, R. K著。個案研究。台北:弘智。
    林淑惠(2002)。夥伴關係、知識分享、制度化與人力資源管理對教育訓練委外績效之探討。中山大學人力資源管理研究所碩士論文,未出版,高雄。
    洪榮昭(1996)。人力資源發展-企業教育訓練完整手冊。台北:師大書苑。
    胡幼慧、姚美華(1996)。質性研究:理論、方法與本土女性研究實例。台北:巨流。
    孫泰元、蔣明晃、陳士亮(2000)。如何成功推動委外策略。世界經理文摘,169。
    高薰芳、林盈助、王向葵(譯)(2001)。Maxwell, Joseph A.著。質化研究設計:一種互動取向的方法。台北:心理。
    張志誠、蔡正忠(2005)。大外包潮,Job shift,任何內部員工,都可被取代!Careers職場情報誌,345,58-60。
    張景翔(2005)。因應勞退新制,企業委外服務漸漸盛行。2005年10月20日,取自
    http://www.chinamgt.com/zone/news_today/news_show.php?n_id=686
    陳吟旭(1998)。臺灣大型企業教育訓練委外之研究。中正大學勞工研究所碩士論文,未出版,嘉義。
    陳郁雯(2000)。委外,再造競爭優勢。人力發展月刊,75,39-42。
    陳麗琇(2003)。高科技產業教育訓練功能委外之研究-以新竹科學園區為例。中山大學人力資源管理研究所碩士論文,未出版,高雄。
    傅振焜(譯)(1994)。P. F. Drucker著。後資本主義社會。台北:時報出版。
    彭漣漪(1997)。企管顧問救急救難:外來的和尚會念經。天下雜誌,196。
    游玉梅(2002)。訓練委外的規劃與執行。公務人員月刊,71,14-35。
    黃英忠(1995)。現代人力資源管理。台北:華泰。
    黃英忠、曹國雄、黃同圳、張火燦、王秉鈞(1998)。人力資源管理。台北:華泰。
    黃誌瑩(2001)。教育訓練制度規劃之個案研究-以K公司為例。中央大學人力資源管理研究所碩士論文,未出版,桃園。
    葉重新(2001)。教育研究法。台北:心理。
    潘慧玲(2004)。教育研究方法論:觀點與方法。台北:心理。
    遲嫻儒(2004)。訓練四大新趨勢。管理雜誌,360,103。
    簡建忠(1995)。人力資源發展。台北:五南。
    職訓局(2005)。http://www2.evta.gov.tw/evta/index.asp

    二、英文部份
    Austin, N. K. (1997). Outsourcing Your company’s Persona. INC, 19(15), 76.
    Barney, J. B. (1991). Firm Resources and Sustained Competitive Advantage. Journal of management, 17, 99-120.
    Cohen, S. (1998). Big Ideas for Trainers in small companies. Training & Development, 52(4), 26-30.
    Davy, J. A. (1998). Outsourcing human resource headaches. Cleveland: Managing Office Technology, 43, 6-8.
    DeRose, G. J. (1999). Outsourcing: Training & Education. ASTD.
    DeRose, G. J., & McLaughlin, J. (1995). Outsourcing through partnerships. Training & Development, 49, 51.
    Desimone R. L., Werner, J. M. & Harris, D. M. (2002). Human Resource Development 3rded, Harcourt College Publishers. 24.
    Gainey, T. W., & Klass, B. S. (2003). The Outsourcing of Training and Development: Factors Impacting Client Satisfaction. Journal of Management, 29(2), 207-229.
    Gilley, K. M., & Rasheed, A. (2000). Making more by doing less: An analysis of outsourcing and its effects on firm performance. Journal of Management, 26, 763-790.
    Gordon, J. (1998). The Great Outsourcing Stampede that never happen. Training, 35(2), 38-48.
    Greer, C. R., Youngblood, S. A., & Gray, D. A. (1999). Human resource management outsourcing: The make or buy decision. Ada: The Academy of management Executive, 13, 85-96.
    Gupta, U. G., & Gupta, A. (1992). Outsourcing the IS function: is it necessary for your organization? Information System Management, Summer, 44-50.
    Jeffay, J., Bohannon, S. & Laspisa, E. J. (1997). Beyond benefits : The changing face of HR outsourcing. Benefits Quarterly, 1, 41-48.
    Khosrowpour, M. (1995). Managing Imformation Technology Investments with Outsourcing. Harrisburg, PA: IdeaGorup Publishing.
    Klaas, B. S., McClendon, J. A., & Gainey, T. W. (2001). Outsourcing HR: The impact of organizational characteristics. Human Resource Management, 40, 125-138.
    Klaas, B. S., Mclendon, J., & Gainey, T. W. (1999). HR outsourcing and its impact: The role of transaction costs. Durham Personnel Psychology, 52, 113-136.
    Knoke, D., & Janowiec-Kurle, L. (1999). Make or buy: The externalization of company job training. Research in the Sociology of Organizations, 16, 85-106.
    Kotter, J. P. (1989). Managing external dependence. Academy of Management Review, 4(1), 87-92.
    Labbs, J. (1993). Successful Outsourcing Depend on Critical Factors . Personal Journal, 3, 51-60.
    Labbs, J. (1998). The dark side of outsourcing. Workforce, 77, 42-48.
    Lever, S. (1997). An analysis of managerial motiveation behind outsourcing practices in human resources. Human Resource Planning, 20(2), 37-47.
    Loh, L. & Venkatraman, N. (1992). DeIterminants of Information Technology Outsourcing:A Cross-Sectional Analysis. Journal of Management Information Systems, 9(1), 7-24.
    Martin, J. P., & Howerton, P. (1999). Outsourcing: An alternative solutin to providing management and staff development. Frederick: Home Health Care Management & Practice, 11, 41.
    Maurer, R., & Mobley, N. (1998). Outsourcing: Is it the HR department of the future? New York: HR Focus, 75, 9-10.
    Mobley, N. (2000). What you need to know now about outsourcing HR functions. New York: HR Focus, 77, 7-10.
    Morris, D. J. (1997). Going global: Expatriate outsourcing can help. Boorkfield: Benefits Quaterly, 13, 46-48.
    Mullery, C. B., & Brenner, S. N. (1995). A structural analysis of corporate political activity. Business & Society, 34, 147-171.
    Nadler, L., & Wiggs, G. D. (1986). Managing Human Resource Development. San Francisco, CA: Jossey-Bass Publishers.
    Ngwenyama, O. K., & Bryson, N. (1999). Making the information systems outsourcing decision: A transaction cost approach to analyzing outsourcing decision problems. European Journal of Operational Research, 351-367.
    Olalla, M. F. (1999). The resource-based theory and human resources. International Advances in Economic Research, 5, 84-92.
    Poppo, L. & Zenger, T. (1998). Testing Altermative Theories of the firm:Transaction Cost, Knowledge-based and Measurement Explanations for Make-or-Buy Decisions in Information services. Strategic Management Journal, 19, 853-877.
    Quinn, J. B. & Hilmer, F. G.. (1994). Strategic Outsourcing. Sloan Management Review, Summer, 43-45.
    Salopek, J. J. (1998). Outsourcing, Insourcing and In Between Sourcing. Training & Development, 52(7), 51-56.
    Sammer, J. (1998). Using the business case for training outsourcing. Yarmouth: Service News, 18, 17-20.
    Takac, P.F.(1994). Outsourcing:A Key to controlling escalating IT cost?. Technology Management, 9(2), 139-155.
    Tessin, M.J.(1978). Once Again Why Training?. Training,15 (7), 70.
    Tsang, E. W. K. (1998). Motives for strategic alliance: A resource-based perspective. Scand. J. Mgmt, 14, 207-221.
    Ulrich, D. (1997). Human Resource Champions. Harvard Business School Press.
    Williams, J. R. (1992). How Sustainable is your Competitive Advantage? Califirnia Management Review, 34, 29-51.
    Williamson, O. E. (1979). Transaction - Cost Economics: the Governance of Contractual Relations. Journal of Law and Economics, 22, 233-261.
    Zeithaml, C. P. & Zeithaml, V. A. (1984). Environmental Management: Revising the Marketing Perspective. Journal of Marketing , 48(2), 46-53.

    QR CODE