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研究生: 林粹嬰
Sudthida Permpornsri
論文名稱: How Interpersonal Communication Motives Influence Communication Satisfaction: Willingness to Communicate in Foreign Functional Language as a Mediator
How Interpersonal Communication Motives Influence Communication Satisfaction: Willingness to Communicate in Foreign Functional Language as a Mediator
指導教授: 賴志樫
Lai, Chin-Chien
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 91
中文關鍵詞: willingness to communicateinterpersonal communication motivescommunication satisfactionfunctional languagecabin crews
英文關鍵詞: willingness to communicate, interpersonal communication motives, communication satisfaction, functional language, cabin crews
DOI URL: http://doi.org/10.6345/THE.NTNU.GIHRD.022.2018.F06
論文種類: 學術論文
相關次數: 點閱:109下載:12
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  • Willingness to communicate has been gotten attention by communication researchers during these recent years. Based on the concept that all non-native English speaking employees have to adopt English as functional language, this study focuses on discovering the relationships among interpersonal communication motives, willingness to communicate in foreign functional language and communication satisfaction. Data was obtained from 639 flight attendants who worked for Taiwan’s international airline company. The findings revealed that communication motives (except escape) had positive impact on communication satisfaction, which was in consistent with prior research. In addition, willingness to communicate also linked to satisfaction, and partially mediated the relationships between communication motives (pleasure, affection, relaxation and inclusion) and communication satisfaction. However, the mediator did not mediate the associations of control with satisfaction, and escape with satisfaction. In essence, the findings provided better understanding of communication cycle in terms of discovering the connection between employees’ communication motives and willingness to use foreign functional language for communication in workplace, which leaded to the understanding of their communication outcomes. At the end of the study, research limitations, implications and suggestions for future study were discussed.

    TABLE OF CONTENTS ABSTRACT........................................I TABLE OF CONTENTS...............................II LIST OF TABLES..................................IV LIST OF FIGURES.................................VI CHAPTER I INTRODUCTION.........................1 Background of the Study.........................1 Statement of the Problem........................4 Purposes of the Study...........................4 Questions of the Study..........................5 Significance of the Study.......................5 Delimitation of the Study.......................6 Definition of Terms.............................6 CHAPTER II LITERATURE REVIEW...................8 Interpersonal Communication Motives.............8 Communication Satisfaction......................10 Willingness to Communicate in Foreign Functional Language ................................................13 CHAPTER III METHODOLOGY........................20 Research Framework..............................20 Research Hypotheses.............................20 Research Procedure..............................22 Sample and Data Collection......................23 Measurement.....................................24 Data Analysis...................................26 Validity and Reliability........................29   CHAPTER IV FINDINGS AND DISSCUSSIONS...........35 Demographic Information of Participants.........35 Hypothesis Testing Results......................37 Discussion......................................51 CHAPTER V CONCLUSION AND RECOMMENDATIONS.......55 Research Conclusions............................55 Research Limitations............................56 Recommendations.................................57 REFERENCES......................................61 APPENDIX A ONLINE QUESTIONNAIRE.................71 APPENDIX B PAPER-BASED QUESTIONNAIRE............85

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