研究生: |
林粹嬰 Sudthida Permpornsri |
---|---|
論文名稱: |
How Interpersonal Communication Motives Influence Communication Satisfaction: Willingness to Communicate in Foreign Functional Language as a Mediator How Interpersonal Communication Motives Influence Communication Satisfaction: Willingness to Communicate in Foreign Functional Language as a Mediator |
指導教授: |
賴志樫
Lai, Chin-Chien |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2018 |
畢業學年度: | 106 |
語文別: | 英文 |
論文頁數: | 91 |
中文關鍵詞: | willingness to communicate 、interpersonal communication motives 、communication satisfaction 、functional language 、cabin crews |
英文關鍵詞: | willingness to communicate, interpersonal communication motives, communication satisfaction, functional language, cabin crews |
DOI URL: | http://doi.org/10.6345/THE.NTNU.GIHRD.022.2018.F06 |
論文種類: | 學術論文 |
相關次數: | 點閱:109 下載:12 |
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Willingness to communicate has been gotten attention by communication researchers during these recent years. Based on the concept that all non-native English speaking employees have to adopt English as functional language, this study focuses on discovering the relationships among interpersonal communication motives, willingness to communicate in foreign functional language and communication satisfaction. Data was obtained from 639 flight attendants who worked for Taiwan’s international airline company. The findings revealed that communication motives (except escape) had positive impact on communication satisfaction, which was in consistent with prior research. In addition, willingness to communicate also linked to satisfaction, and partially mediated the relationships between communication motives (pleasure, affection, relaxation and inclusion) and communication satisfaction. However, the mediator did not mediate the associations of control with satisfaction, and escape with satisfaction. In essence, the findings provided better understanding of communication cycle in terms of discovering the connection between employees’ communication motives and willingness to use foreign functional language for communication in workplace, which leaded to the understanding of their communication outcomes. At the end of the study, research limitations, implications and suggestions for future study were discussed.
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